We chose The New Yorker for its location, aesthetic, and interesting history. Erica, the guest services director, and her staff were amazing with their attention to the guest experience. She went above and beyond and was able to actually show us the Nikola Tesla suite- which, for us, was incredible. Our accommodations were beautiful- we had the good fortune to be upgraded to a terrace suite! The view, the comfort, the convenience- perfect. We will absolutely return. Thanks!
We got upgraded to a SUITE which had a balcony with views of the Empire State, Chrysler, Freedom Tower, and everything in between. Simply beautiful. Aside from the view and the extra space that came with the suite, the staff was amazing, specially Mohammed at the front desk. Also, I really appreciated all of the measures they are taking for COVID. Very pleased with my stay. I will definitely be coming back.
After booking thru a site with “non refundable” charges, what are you supposed to do when you’re hit with a “cleaning fee” basically doubling the cost of the room. This is one of the dirtiest scumiest things I’ve ever encountered. Stay away. If you think you’re getting a good deal, you’re not.
We stayed at the New Yorker March 18-22, 2021. The hotel was lovely and everything we hoped for, but the amazing customer service will definitely bring us back again. We booked this hotel and used a special promotion that they were offering. When we received the confirmation it did not include the promotion. We then called the hotel and spoke with Naida. She assured us that it would be honored. Upon check out we noticed again that the promotion was not included. Once again Naida stepped up and assured us that she would take care of this matter. It ook multiple phone calls and emails back and forth as she gathered information, but she never gave up until she was able to solve our issue. We travel frequently and she was one of the most kind and helpful people we have ever met. The hotel was lovely and our room was very comfortable. All of the employees at the New Yorker were polite and helpful, but Naida truly went above and beyond. I wish every hotel had a Naida, she was simply amazing!!!…
During the reservation process I was told that the AAA rate was better than the military and that it even included parking and breakfast (which was too good to be true in NYC); none of the three things proved to be true and accurate. During the checkout I told the frontdesk that I felt tricked about the rate (AAA vs. Military - being active duty myself) and the rude response from the lady was to call the accounting department and complaint to them, without giving me any real solution... I had a problem with the bathroom, the toilet was DIRTY outside from previous owners (not going to what was on it) and even though I informed immediately to the frontdesk, it took more that 24 hours and a second complaint to clean the bathroom. If that is with the regular cleaning, I could not be certain that the enhanced cleanness procedures are really in place at the property, especially since the guests are getting an extra charge for that purpose, which should be covered by the hotel and not by the guests... I stayed in a two environment room (junior suite I think), the TV in the master bedroom never worked beyond the promotional channel, and once again, even though it was informed to the front desk, it was never fixed... The staff taking the temperature measurements of the guests were very professional, except for one person that was bossing people around, it happened to me and to a couple more guests, like he was ordering people to do things. That kind of treatment is inappropriate in a hotel...…
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