I stayed 5 nights, ending today 1) I got scammed with an approved aggregator( guest reservations) that added totally non disclosed taxes when booking made, adding 40% to bill. Why does Standard HL work with Guest Reservations, they should be banned. ( google to get extent of guest reservations scamming). 2) service poor. When internet didn’t work first day, told BTL y front desk to call 800 number, not their responsibility. When checking out tried to charge twice, Guest Reservations and hotel, and receptionist surly when advised this incorrect, even tho had supportive emails 3) rooms small, price/sq foot probably highest in USA 4) very noisy at night, with club music below and above. This is first negative review made of a hotel, but I do believe Standard should be held accountable for working with scammer Guest Reservations, and improve front desk service.…
I love the Standard, High Line. First off, the location is tough to beat, probably the best in the city IMHO. But as a New Yorker, I am less focused on location and more about the property and experience. You probably know that the Standard is perched above the High Line, with giant floor to ceiling glass windows. The entire city unfolds before you, and because its the tallest thing around, almost any floor or exposure offers a dynamite view. It is captivating and I never turn on the TV because you have the best live show right in front of you. The service is punctual, friendly and not at all hovering. Everything you want/need but nothing extraneous if you prefer to be left to your own devices. The interior has also become an NYC classic--innovative but not sterile, comfortable but not boring. The rooms are calming, stylish and of course clean. In non-Covid times, the Top of the Standard (formerly Boom Boom Room) is the hottest ticket in NYC. But there are plenty of welcomed Covid adaptations around property, including a cozy outdoor screening room and the beer garden, which is open and well ventilated. I haven't tried the new Standard Grille yet, but when I'm back from LA it's top of my list. The Standard High Line is like a current day, downtown version of the Carlyle or Pierre. It says something about New York, and it means if you're staying there, you are in the know too.…
My husband and I had an amazing stay at the Standard Highline Hotel. Staff were friendly and helpful. We were fortunate to be upgraded and the view from my room was just INCREDIBLE day and night especially looking through large glass windows from ceiling to floor. The bed and pillows were clean and comfy. Soaking in the bathtub while enjoying some Valhrona chocolate mousse (room service from Standard Grill - so yummy!) and looking at the view was honestly one of the highlights of my trip. The hotel is in a great location and there's a trail around the Hudson River for you to walk, run or bike on and I see people there very early in the morning as well as late at night. Just a very pleasant and safe neighborhood to be at. Whitney Museum was just next to the hotel so we went over and took pictures of the hotel from there! =D Breakfast at the Standard Grill was delicious as well. A bit surprised why there aren't more people there. It's a hidden gem! My favorite was the tripled cooked potatoes. Just WOW. I don't know how they cook it but it was soooo good!! I had breakfast there both days that I was there and each time served by Jose. He was super polite and attentive! We would definitely stay and eat here again! A great experience overall and we look forward to our next visit!…
I cannot begin to tell you how fabulous and perfect my daughter's college graduation dinner party was at The Standard Grill. Everything from the staff, food, timeliness, cocktails and ambience were perfection. It is not always easy having a dinner for 12 be so perfect, but it was...even down to the prix fixe menu. Thank you to Maxwell, our fabulous server and Edgar, the manager for helping create a celebration we will never forget!
Bathrooms are not great, water pressure is bad. It took 45 minutes to fill the tub half way. Extra bath soap is $50. For the premium price we pay, i expected to have easier access to Le Bain and other parties but no, you'll have to stand in the 30+ minutes line like everyone else.
Best stay ever!!! Stayed for a whole week and loved every minute of it. I will definitely stay at the Standard next time I’m in New York. The service was excellent, my room was perfect in every way, everything just run smoothly. And Seth and Jewel where everything!
Worst hotel stay ever!! Shower broken No cold water in tub Hotel was dark and cold Room service breakfast horrible. Only thing good was coffee. I will not recommend my travel advisor colleagues to book this hotel for their clients. Hallways looked like cheap motel
Staff was really kind and funny. Loved the location, everything was super clean and new. The bed was really comfortable and I loved the desk in our room. They knew I was traveling for work so they were mindful of putting me in a room farther away from the nightclub :). Great coffee and food downstairs. The Biergarten was the perfect place for our work happy hour. Just one hiccup where they asked for my CC for incidentals but failed to mention there would be a $200 / day hold. But instead there was an instant $2500 hold so I couldn't use my Amex for the rest of my business trip. But they were apologetic and other than that, it was a fantastic stay. Definitely looking forward to coming back!
Great location, nice food, and very trendy 'cool' vibe. However AC was broken in the gym, rooms are very minimal without things like dressers, poor noise isolation between rooms / windows / hallway, very tiny spaces. Annoying dark 'artsy' elevators.
I had high expectations, this hotel came highly recommended and so I took the chance with a week's stay. The good: The staff is all very nice and welcoming, everyone was kind and friendly. I got a room upgrade (Queen) and was able to check in early (11am), which was really nice and helpful. The room is spacious and the bed is large with plenty of comfortable pillows, I was able to get a good night's sleep. The view was exceptional from my room, not sure all rooms are the same though. Location is great, very close to the river on one side and Chelsea market on the other. Plenty of food options close by. Speaking of food, the burgers from room service are excellent, though the fries are a bit too salty, but overall food quality was great. The bad: The safe malfunctioned, took 3 calls to the front desk and an hour to get someone to come fix it (30 seconds for the actual fix). The manager told me it's another department so there was nothing she could do about it (what??). The water faucet was dripping constantly, one drop every second like clockwork, the whole week. No way to shut it off. That was not fixed by the time I left even though I complained about it. One of the evenings I came back to the room to take a shower before going out to see a show. All ready to go, I turned on the water, only to find out there was no water coming out of the shower. I was later told there was a problem on the floor above and the water was shut off, yet there was water in all other faucets except for the shower. And how about telling your guests about it so they don't get surprised? After speaking to the manager I was offered a 100$ credit for food and beverages as compensation. She forgot to update it in the system, but on checkout I asked for it and somehow that was approved.…
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