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Doubletree Hotel Chelsea - New York City

Doubletree.com$127*
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06/04/2017 06/05/2017
1 room 2 adults 0 children
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Doubletree Hotel Chelsea - New York City
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1,926 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree Hotel Chelsea - New York City
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Showing 1,720: English reviews
Brisbane, Australia
Reviewed May 21, 2015

Stayed here for a week and loved it. Location was great, just a short walk to Times Square. Staff were all so friendly and helpful. Amazing view from the room. Our toilet overflowed the first night but once we called it was quickly fixed and made for a really good story now! Overall i would definitely stay here again.

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Helpful?
Thank Brooke241193
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review

Brooke241193, we are so happy we could fix the problem in your room quickly, and that you enjoyed your stay at DoubleTree NYC Chelsea! Our friendly, helpful staff looks forward to your return.

Minneapolis, Minnesota
Reviewed May 20, 2015

Business took us to this hotel. It was ok. I did not like that I had to ask for a refrigerator. On the bright side the desk called twice to see if I was happy. They did provide extra down pillow and the bed was nice and firm.

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Helpful?
Thank mckay19
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review

mckay19, thank you for writing a review of your recent experience at DoubleTree by Hilton NYC Chelsea. We are very glad that the Front Desk checked with you during your stay and provided you with extra pillows, and apologize that our in room amenities do not include a refrigerator as you would have liked. We hope that you will return...

Key Biscayne, Florida
Reviewed May 20, 2015

The hotel is well known standard...nothing more nothing less. Great for a few days in the Big Apple....Clean and quiet ! Close to everything. Good compromise cost-quality A good choice to move around the Chelsea area and very close to Penn Station

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Helpful?
Thank FabioBonini
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review

FabionBonini, thank you so much for taking the time to post a TripAdvisor review regarding your recent stay with us. We are very glad to know that you found us to be great for a business trip, and good quality for the cost, and hope to make your next business trip to NYC even better.

Mordialloc, Australia
Reviewed May 20, 2015 via mobile

First time visiting the big city was made a lot easier by the central location of this hotel. Room was frustratingly concise, with no fridge. Service was inconsistent. When it was good it was excellent. But when it missed- it really missed. Bistro food was very very good. Bar service during happy hour generally very good. The location makes it...

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Helpful?
Thank Gdb1963
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review

Gdb1963, thank you so much for choosing DoubleTree NYC Chelsea for your recent stay, and we are so happy we could make your first time in New York City easier and enjoyable. We are sorry to hear that service was not consistent and strive to make sure that our service is consistently excellent, and hope that you will let us...

Mtn View, CA
Reviewed May 19, 2015

A very nice hotel for a Manhattan stay, great location, close enough to tourist spots, but on a quiet side street with a beautiful view of the Empire State building. Staff was very accommodating and helpful.

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Helpful?
Thank Alison S
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review

Alison S, thank you so much for your 4 star review of our hotel and your compliments on our location. We are so happy we could be helpful, and look forward to the opportunity to serve you again!

sheffield lakd, United States
Reviewed May 19, 2015

Rooms smelled. had to repeatedly ask for towels and was rags for 4 people, beds were horrible, actual room was half the size of the room in their inline picture. no luggage racks, requested this 3 times, never came, bathroom sink was clogged the entire stay. Also when they serviced the room, beds were made, but the sheets were not...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank David H
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review

Thank you for sharing your feedback about our hotel. We apologize for the odor you encountered during your stay, and we’re taking steps to make sure it won’t happen again. As well, we are very sorry you were unhappy with our guestrooms and the service you received. We appreciate your feedback, and will keep your comments in mind while we...

rochester, United States
Reviewed May 18, 2015

I have never been so impressed with friendliness! Everyone we walked past said hello and asked how our day was. The attitude transferred to the guest and made for a very friendly stay overall! We have 2 little ones and everyone was great with them as well. The ONLY thing I would say is make sure you allow enough time...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Jennifer K
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review

Jennifer K, we are so happy you had a great experience at our hotel, and thank you so much for your 5 star review! We are so glad we could make your whole family feel at home, and hope you will come back to your home away from home in New York City very soon.

Matthews, North Carolina
Reviewed May 15, 2015

First visit to New York City and this hotel made it that much more enjoyable. The location, the staff, the service and price can not be beat. Very close to several sights as well as close to subway stations. Parking garage right across the street was great as well. Will stay here on next visit as well as recommend it...

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Helpful?
1Thank Roddy L
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review

Roddy L, thank you for choosing to stay with us on your first visit to New York City and for recommending our hotel to friends. We are so glad we were able to provide you with a convenient location, great service and value! We hope your second visit to New York is soon!

New York, United States
Reviewed May 12, 2015

I had two different reservation back to back and the transaction was not smooth. When I went down for the 2nd reservation, front desk told me it's been taken cared. However, my card was not working that afternoon so I called the front desk and they were promised to send someone. After waiting nearly 20 minute, we went down and...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Jee C
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review

Dear Jee C, We’re sorry we didn’t provide the high quality of services you deserve from our Front Desk team. This is not typical of our hotel, and we have addressed the issues you mentioned with our staff and training them to make their interactions more smooth with improved follow up. We try to make each guest experience a great...

Reviewed May 11, 2015

Rooms in this hotel, located near Madison Sq. Garden, are very small. It is a 26 floor hotel carved into a tiny space and there are only 2 elevators. Prepare to wait to go up or down. Breakfast is expensive and so are the drinks in the bar. Be forewarned.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 768jayz
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review

Thank you for staying with us on your recent visit to New York City, 768jayz, and we are sorry to hear that you were not pleased with pricing in our restaurant. We do run Happy Hour and food specials daily, and have started breakfast specials for takeout with our new morning Happy Hours, which include juice and coffee for $7....

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06/04/2017 06/05/2017
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Staying in Chelsea

Neighborhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighborhood life. The contemporary art scene is an integral part of the neighborhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighborhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
Explore this neighborhood
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Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Relax in the comfort of our beautiful DoubleTree by Hilton Hotel in Chelsea. Choose from a variety of room types including Empire State Building views. Our hotel is located in the heart of New York City but right outside the hustle and bustle of the noisy city streets. ... more   less 

Additional Information about Doubletree Hotel Chelsea - New York City

Address: 128 West 29th Street, New York City, NY 10001-5301
Location: United States > New York > New York City > Chelsea
Price Range: $177 - $437 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree Hotel Chelsea - New York City 4*
Number of rooms: 236
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Hotwire, Expedia, Hotels.com, Travelocity, Cheap Tickets, Cancelon, getaroom.com, TripOnline SA, HotelQuickly, HotelsClick and HRS so you can book your Doubletree Hotel Chelsea - New York City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree New York City
Hotel Style:
#196 Luxury Hotel in New York City
#197 Family Hotel in New York City
#216 Business Hotel in New York City
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Questions & Answers

Here's what travelers have asked, with answers from Doubletree Hotel Chelsea - New York City staff and other travelers.
36 questions
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Questions? Get answers from Doubletree Hotel Chelsea - New York City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If you can, request a higher floor - its quieter and away from the street noise”
zcooltraveler, 5 days ago | Read review
“Ask for a top floor room, regardless if it's inner or outer facing, you get a better view, guaranteed!”
  • Suite seating area
  • Suite desk/closet
  • Very nice bathroom, great fluffy white towels!
  • Awesome, comfy King bed...best sleep ever!
NO963, 4 weeks ago | Read review
“Choose another hotel”
M317NRjeffg, 4 weeks ago | Read review
“Some high floors have views of Empire State”
dgregg69, Apr 19, 2017 | Read review
“Not your typical larger Doubletree”
lynneh201, Apr 13, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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$127* /night
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Prices are for 1 room, 2 adults
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