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Doubletree Hotel Chelsea - New York City

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Doubletree Hotel Chelsea - New York City
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1,636 Reviews from our TripAdvisor Community

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Showing 1,468: English reviews
Allentown, Pennsylvania
1 review
4 of 5 stars Reviewed 3 days ago NEW

The staff was extremely friendly. It was extremely hot weekend and the staff handed out water every time we entered the hotel. That was greatly appreciated. I felt they were concerned about the guests well being during a heat wave.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank johnaV4909OP
2 reviews
3 of 5 stars Reviewed 3 days ago NEW

We had a pleasant stay at this well-situated hotel, however the elevator was not working for part of our stay, which, was unfortunate since the wait time was very long. The location alone, coupled with the fact that we slept very well in a quiet room on the 17th floor means I would give this hotel an average rating.

Helpful?
Thank Christopher T
High Wycombe, United Kingdom
Level Contributor
170 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

4 blocks from Penn Station. Quiet (for NY), friendly staff and decent shower. A little expensive given there is not much else, yet the location for JFK via LIRR and AirTrain beats on airport and shuttle bus. The lifts do involve some waiting - 2 small cabins for 26 or 27 floors. Great view of you choose the Empire State... More 

Helpful?
Thank Seven22
Manchester, United Kingdom
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked this for a family of 4 and stayed on the hottest weekend of the year! However the air con was excellent. Our room was on the 18th floor and we had no trouble with waiting for lifts at all however we did leave the room by 8-8.30 every morning and did not return until the evening. This room... More 

Helpful?
Thank tessa c
Moscow-Seoul
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

the first time at hilton brand and hope the last one. room phone did not work ,reception promised to deliver bath items and did not keep it, inroom safe notice says to hold valuable things behind the reception ,but there is no any safe

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Hasan I
Calvin P, On behalf of the hotel staff at Doubletree Hotel Chelsea - New York City, responded to this review

We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give... More 

Saint Louis, Missouri
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I found this hotel to a great value for the price. Even though I prepaid for the stay the cost was substantially less than what you would expect to pay in New York. The staff were very friendly and had great recommendations on where to eat. I will definately stay at this hotel again when I'm in NY.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank RNiederer
New York City, New York
1 review
2 of 5 stars Reviewed 1 week ago

Elevator was out only one working. Had to take stairs after waiting 20 minutes or more several times. Make sure all elevators are in service before you stay there. Ordered room service and they were out of a number of items on their menu.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Spencer C
Calvin P, On behalf of the hotel staff at Doubletree Hotel Chelsea - New York City, responded to this review

We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My boyfriend and I came to New York to go to a concert at Madison Square Garden. We wanted a hotel that wasn't too far from the venue so we could walk! Upon checking in, the staff was so kind to us. They gave us cookies too! The room was just perfect for the two of us. Everything was clean... More 

Helpful?
Thank SarahBressler
CLEVELAND, United States
1 review
2 of 5 stars Reviewed 1 week ago

One elevator working for a big hotel . up to 10 minutes wait for the elevator ; hotel staff nice but not able to secure service Promised room with refrigerator but di not get it lobby small and dated ; crowded all the time ROOM TOO SMALL! Thermostat not working right and A/C running all time - too cold -... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Horia C
Calvin P, On behalf of the hotel staff at Doubletree Hotel Chelsea - New York City, responded to this review

Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again and experience... More 

Kuala Lumpur, Malaysia
1 of 5 stars Reviewed 1 week ago

The front desk are unfriendly . We were not given welcome cookies and drinking water on the check in day. The housekeeping did not washed and replaced the used glasses . Room is so small , do not have space to put luggage bag .

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Chui Peng N
Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Chelsea

Neighborhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighborhood life. The contemporary art scene is an integral part of the neighborhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighborhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Relax in the comfort of our beautiful DoubleTree by Hilton Hotel in Chelsea. Choose from a variety of room types including Empire State Building views. Our hotel is located in the heart of New York City but right outside the hustle and bustle of the noisy city streets. ... more   less 

Additional Information about Doubletree Hotel Chelsea - New York City

Address: 128 West 29th Street, New York City, NY 10001-5301
Location: United States > New York > New York City > Chelsea
Price Range: $163 - $432 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree Hotel Chelsea - New York City 4*
Number of rooms: 236
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels, Expedia, Odigeo, Hotwire, Priceline, Hotels.com and Jetsetter so you can book your Doubletree Hotel Chelsea - New York City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree New York City
Hotel Style:
#192 Luxury Hotel in New York City
#198 Family Hotel in New York City
#217 Business Hotel in New York City
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