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Ace Hotel New York

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Traveler (1161)
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Panoramas (48)
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Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

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About

#52 of 498 hotels in New York City
Location
4.5
Cleanliness
4.5
Service
4.4
Value
4.0
Travelers' Choice
Reception - Ace Hotel NYC.
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Property amenities
Paid private parking nearby
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Nightclub / DJ
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Yoga room
Coffee shop
Restaurant
Breakfast available
Wine / champagne
Car hire
Taxi service
Meeting rooms
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Shops
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
3.5 of 5 stars
HOTEL STYLE
Trendy
Green
Languages Spoken
English, Spanish
Hotel links
Special Price:15% off room rate
2,550Reviews19Q+A100Room tips
Traveler rating
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KerryM wrote a review Apr 19
Los Angeles, California75 contributions19 helpful votes
The hotel is well located. We easily travelled by subway to Brooklyn, visited the nearby flower mart, saw a Broadway musical and found many great places nearby to eat. Breakfast in the cafe off the lobby was wonderful and there were ample places to camp out with the laptop. Bed comfortable and love the way the room was furnished!
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Date of stay: April 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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wyonna wrote a review Mar 2023
Los Angles8 contributions6 helpful votes
Hotel's Favorite
The Ace Hotel NYC ….. what comes to mind…. Clean-space- enjoyable- friendly front desk-non hassle-great bed- soft pillows- great water pressure- lovely bath products, I mean they really are stellar-safe hotel- ideal location- what’s not to love. The front desk is always happy to see you- love how I can control how bright the lights are in the room with them all on Dimmer Switches- you control the brightness- every room I’ve had I slept well and I’m a light sleeper and ask for a quite room. This is the hotel for a light sleeper. I look forward to my next business trip here. There is no question where I’m staying I’m staying here!!! My coworker loves to try out different places and complains why change a great thing I’ll stick with my Ace Hotel!!!!
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Date of stay: March 2023
Value
Location
Service
Trip type: Traveled on business
Room Tip: Ask for a quite room if your a light sleeper. Book early for best rates. Booking direct had the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded Mar 20, 2023
Hello Wyonna, Thank you for taking the time to review and stay with us at ACE NY. I am so happy you enjoyed your stay with us so fully! We hope to have you back again soon with us. Please reach out when you stay with us again. Best, David Spillane Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Frederick B wrote a review Apr 2
1 contribution
Whent there for the easter weekend with my 2 kids. Hotel is perfectly located, the staff is great, the room was cool and confortable. The kids loved the place with the little shops connected (café-icecream-juice). I'm a really easy traveler and don't complain about things but at 500$ a night i think you should have the basic needs coverded like a good night sleep and hot water to take your shower. Maybe we where unlucky and by reading the comments, looks like we where but still, we didn't have hot water for the showers in the morning. Also, we where on the 5th floor facing West and the poor quality of the window was such that we could hear people speak on the street so imagine the garbage/delivery/fire truck during the night... I got up in the middle of the night to check if my kids left open the window but it was closed. The frendly person at the desk was sorry for the troubles and didn't charge me the destination fees of 80$. That was kind of him but I am still disaponted of my hotel choice.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 2 weeks ago
Hello Frederick, Thank you for taking the time to share your feedback from your recent stay with us. While I'm grateful for your kind words about our hotel's location, staff, and amenities, I'm truly sorry to learn about the issues you encountered during your stay. Your experience is of utmost importance to us, and I regret that we fell short of meeting your expectations, particularly regarding the hot water availability and the noise disturbance from outside. Please accept my sincere apologies for any inconvenience this may have caused you and your family. Rest assured, your feedback has been shared, and we will take immediate steps to address the issues you've highlighted. It's our goal to ensure that every guest enjoys a comfortable and enjoyable stay with us, and we're committed to making the necessary improvements to prevent similar occurrences in the future. I'm glad to hear that our team was able to offer some assistance, and I appreciate your understanding in this matter. However, I completely understand your disappointment, and I assure you that we are taking your feedback seriously to make the necessary adjustments. If there's anything else I can do to assist you or if you would like to discuss your experience further, please don't hesitate to reach out to me directly. Your satisfaction is important to us, and we would welcome the opportunity to regain your trust and exceed your expectations on your next visit. Once again, thank you for bringing these issues to our attention, and please accept my sincerest apologies for any inconvenience caused. We hope to have the opportunity to welcome you back to our hotel in the future and provide you with the exceptional experience you deserve. Best, David Spillane Director of Rooms david.spillane@acehotel.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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pdc9 wrote a review Mar 2024
Fort Worth, Texas2 contributions
Michelle on the front desk was a delight, she knows her job is helpful and exhibits the personality your hotel should live up to. What a wonderful addition to your hotel. She is kind and knowledgeable about the city. Your industry needs people like her she helped make our nyc experience much more fun
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Date of stay: March 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 2 weeks ago
Hello Pdc9, Thank you for taking the time to share your experience with us! We're thrilled to hear that Michelle made such a positive impact on your stay. She is indeed a gem, and we are incredibly fortunate to have her as part of our team. Your kind words about her professionalism, helpfulness, and vibrant personality truly resonate with us. We couldn't agree more that exceptional staff members like Michelle are instrumental in enhancing our guests' experiences. We will be sure to pass along your praises to her and celebrate her dedication to providing outstanding service. We're delighted that Michelle's assistance contributed to making your NYC experience more enjoyable and memorable. Should your travels bring you back to the area, we would love to welcome you back for another fantastic stay. Best, David Spillane Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mei Li T wrote a review Mar 2024
1 contribution
I stay here every trip to New York, the vibes are just right. It gives your friends apartment. It’s sarcastic, it’s cool and hip, and central makes it easy to get around. I got to say the highlight of my trip and more to come was Freddy at the front desk. He took such good care of me was kind and authentic. Made my trip all the more better. Any questions, concerns, or need I had he made sure to get it sorted right away happily. Really makes you feel welcome and connected. I recommend this hotel to my friends and will continue booking here and meeting cool people like Freddy in the process. And peep the sick artwork he did on my welcome card such a sweet addition. Definitely made me feel special.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 3 weeks ago
Hello Mel, Thank you immensely for taking the time to share your experience with us! We're thrilled to learn that our hotel has become your go-to spot in NYC. Your words truly encapsulate the essence of what we strive for – providing an atmosphere that feels like a friend's apartment, with just the right amount of sarcasm and cool vibes. We couldn't agree more about Freddy – he's a gem, and we're fortunate to have him as part of our team. Knowing that he made your trip even more memorable with his kindness and authentic care fills us with pride. We'll be sure to pass along your kind words to him; he'll be delighted to hear about the positive impact he had on your stay. It's wonderful to hear that you enjoyed the artwork on your welcome card! Our team takes pride in adding those special touches to make each guest feel valued and appreciated. We're incredibly grateful for your recommendation and loyalty. We can't wait to welcome you back on your next trip to NYC and continue creating memorable experiences together. Best, David Spillane Director of Rooms david.spillane@acehotel.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Emily H wrote a review Mar 2024
2 contributions
Freddy at the front desk is so helpful! I had a complicated situation and he made it super easy. Love this hotel, great location, and great customer service. The bar is fun, gym is clean and had the equipment I wanted and the rooms are really nice. Request a higher floor if you want better views and light.
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 3 weeks ago
Hello Emily, Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Freddy was able to assist you effectively and make your stay with us a breeze. Providing exceptional customer service is our top priority, and we're delighted that Freddy exemplified this commitment. It's fantastic to know that you enjoyed our prime location and found our hotel to be a perfect fit for your needs. We take pride in offering clean and well-equipped facilities, and we're glad to hear that you had a great time at our bar and gym. We appreciate your tip about requesting a higher floor for better views and light. We'll make sure to pass this along to our team to ensure that all our guests can make the most of their stay with us. Once again, thank you for choosing our hotel, and we can't wait to welcome you back for another exceptional stay in the future! Best, David Spillane Director of Rooms david.spillane@acehotel.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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simon b wrote a review Mar 2024
1 contribution
Ended up here after our earlier stay @ACE Palm Springs. Very warm welcome by receptionist David. Nice rooms and great shower! The vibe is modern, where Bohemian chic meets industrial. Check it out! Smalk minus point: if you want a quiet room, ask for backside because Broadway can be noisy at times.
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 4 weeks ago
Hi Simon, Thank you for returning to stay with us and for taking the time to share your experience. We're thrilled to hear that you enjoyed your stay with us and that David provided you with a warm welcome. We'll be sure to pass along your kind words to him. It's fantastic to know that you appreciated our modern ambiance, blending Bohemian chic with industrial elements. We take great pride in creating a unique and comfortable atmosphere for our guests and I am pleased you got it. We appreciate your feedback regarding the noise from Broadway. We apologize for any inconvenience this may have caused and will certainly consider your suggestion to ensure a more peaceful stay for our guests in the future. Once again, thank you for choosing to stay with us. We look forward to welcoming you back for another enjoyable experience. Best, David Spillane (the other David) Director of Rooms david.spillane@acehotel.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Harry W wrote a review Mar 2024
Somerset, United States3 contributions
The Ace Hotel NYC is my go-to destination for my birthday celebration each year, as well as, additional NYC visits. This year, it was enjoyed by my wife, my son and myself. From the minute I walked in the door I found the staff to be welcoming and helpful. I love the design of the lobby and rooms, and I took advantage of the offerings at the Ace Hotel coffee bar. In addition, the convenience of Stumptown Coffee and Black Seed Bagel connecting to the lobby is a major plus for me. In addition, this year, the Ace Hotel was hosting a DJ event in the lobby during my visit. My family and I were able to take advantage of this during the evening. Again, a big thank you to the staff and management of the Ace Hotel NYC! You never disappoint when I come to visit.
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Date of stay: March 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 4 weeks ago
Hello Harry, Thank you so much for choosing Ace Hotel NYC once again to celebrate your birthday and for making us your go-to destination for your NYC visits. It was an absolute pleasure to welcome you, your wife, and your son for another memorable stay. We're thrilled to hear that you found our staff to be welcoming and helpful from the moment you walked in the door. Providing exceptional service is our top priority, and we're delighted that we could contribute to making your stay enjoyable. It's wonderful to hear that you appreciate the design of our lobby and rooms, as well as the offerings at our coffee bar. We're glad you were able to take advantage of the convenience of Stumptown Coffee and Black Seed Bagel attached to the lobby - they're certainly favorites among our guests!.. and myself. We're delighted that you and your family were able to enjoy the DJ event hosted in the lobby during your visit. We love providing unique experiences for our guests, and we're thrilled that you had a great time. On behalf of the entire staff and management team at Ace Hotel NYC, we want to express our sincere gratitude for your kind words and continued loyalty. It means the world to us to know that we never disappoint when you come to visit. We can't wait to welcome you back for your next birthday celebration and many more memorable visits to come! Best, David Spillane Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Chris T wrote a review Mar 2024
4 contributions
This is the best hotel I've stayed at in years. The small but mighty room is perfect for a solo traveler, the bar is hip and fun, great coffee is right off the lobby, and it's an easy walk from Penn station. Demerit? The Brooklyn hipster at the front desk suffers from advanced ageism. Presumably that will abate as he ponders his own fate
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded Mar 14, 2024
Hello Chris, Thank you so much for your glowing review! We're thrilled to hear that you had such a fantastic experience during your stay with us. It's wonderful to know that you found our small but mighty room to be perfect for solo travelers and that you enjoyed the hip and fun atmosphere of our bar, as well as the convenience of great coffee right off the lobby. However, we are deeply concerned to learn about your experience with one of our team members. We apologize for any discomfort or inconvenience caused by the interaction. We take matters like this very seriously and assure you that we will address this issue internally to ensure that all guests are treated with the utmost respect and professionalism, regardless of age or any other factor. Your feedback is invaluable to us as we continuously strive to improve our service and guest experience. We genuinely appreciate your kind words and hope to have the pleasure of welcoming you back in the future for another outstanding stay. If there's anything else we can do for you, please don't hesitate to reach out. Best, David Spillane Director of Rooms david.spillane@acehotel.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JFC wrote a review Mar 2024
Mill Valley, California3 contributions23 helpful votes
David Back went above and beyond to ensure that we found the right room for our family. I emailed the general inbox to inquire about the different room options, and he went above and beyond . It is rare that you find an individual that takes care of you before your actual stay. Grateful for the hospitality before stepping onto the property.
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Date of stay: March 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded Mar 14, 2024
Hello Jennifer, Thank you for your glowing review! We're delighted to hear that David Back provided such exceptional service and went above and beyond to ensure that you found the perfect room for your family. It's wonderful to know that he exceeded your expectations even before your stay with us. We truly appreciate your kind words and are thrilled to have had the opportunity to provide you with hospitality from the very beginning. We look forward to welcoming you and your family to our property, and we're here to ensure that your stay is nothing short of extraordinary. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us! Best, David Spillane Director of Rooms david.spillane@acehotel.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$269 - $410 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ace hotel new york city
LOCATION
United StatesNew YorkNew York CityGramercy-Flatiron / Tenderloin / NoMad / Manhattan / Midtown
NUMBER OF ROOMS
286
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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ACE HOTEL NEW YORK - Updated 2024 Prices & Reviews (New York City)

Frequently Asked Questions about Ace Hotel New York
Which popular attractions are close to Ace Hotel New York?
Nearby attractions include Manhattan Skyline (0.2 miles), Empire State Building (0.2 miles), and The Magician New York (0.05 miles).
What are some of the property amenities at Ace Hotel New York?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Ace Hotel New York?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Ace Hotel New York?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Ace Hotel New York?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to Ace Hotel New York?
Conveniently located restaurants include Johny's Luncheonette, Hangawi, and Her Name Is Han.
Are there opportunities to exercise at Ace Hotel New York?
Yes, guests have access to a fitness center and a yoga room during their stay.
Are any cleaning services offered at Ace Hotel New York?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Ace Hotel New York?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Ace Hotel New York?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Ace Hotel New York?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (2.7 miles), World Trade Center Memorial Foundation (2.7 miles), and Hamilton Park (2.2 miles).