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Ace Hotel New York

Traveler (1143)
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Panoramas (48)
Videos (1)
What is Travelers’ Choice?
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About

#57 of 744 hotels in New York City
Location
4.5
Cleanliness
4.5
Service
4.4
Value
4.0
Travelers' Choice
Reception - Ace Hotel NYC.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Nightclub / DJ
Kids stay free
Children's television networks
Wifi
Yoga room
Coffee shop
Restaurant
Wine / champagne
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Meeting rooms
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Green
Languages Spoken
English, Spanish
Hotel links
Special Rate:Special rate available
Traveler Insights
This summary was created by AI, based on 152 recent English reviews.
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The Ace Hotel New York is a vibrant and creative hub, praised by travelers for its hip atmosphere, unique design and vintage elements such as turntables and guitars. Many guests appreciate its central location, spotless rooms, and unique amenities. However, some travelers have noted issues with room maintenance and size, and opinions vary on the hotel's value. Despite this, the hotel's exceptional service, with friendly and professional staff, is frequently commended, and the lively lobby and attached eateries earn rave reviews.
Location
Central
Atmosphere
Hip
Rooms
Cozy
Value
Pricey
Cleanliness
Immaculate
Service
Attentive
Amenities
Abundant
Location
Central
Travelers appreciate the hotel's central location that's close to transportation, attractions, and amenities. Many enjoyed the lively vibe and convenience to restaurants, shops, and sightseeing spots.
  • Stephanie F
    Stephanie F
    Aug 2023 1 contribution
    Great location near train stations, as well as very walkable - we were able to get downtown or uptown in less than 30 minutes... Added bonus is that this location has the flagship Milk Bar downstairs...
  • Amoon
    Amoon
    Aug 2023 1 contribution
    ...With its central location in Manhattan, it provides easy access to various attractions...
  • Whatupb
    Whatupb
    Aug 2023 2 contributions
    ...The location can’t be beat - and there’s always a lively scene in the lobby in a good way...
  • R R
    R R
    Aug 2023 1 contribution
    ...Plus, the location is perfect…close to restaurants, grocery stores, retails stores and a few blocks from Penn Station...
  • Carter
    Carter
    Aug 2023 1 contribution
    ...Great location near everything we wanted to see!...
  • SDTraveler01
    SDTraveler01
    Jul 2023 670 contributions
    ...On positive side, it's a central location, room was good-sized, Lobby attracted a young, hip crowd, there's a gym downstairs, and coffee shop, Stumptown, off the lobby...
  • Jenny N
    Jenny N
    Jun 2023 1 contribution
    ...The location is def 100 out of 100... The hotel’s location is perfect, with easy access to the subway and felt safe to walk around, even at midnight, with bright lights and many people around...
  • LISA W
    LISA W
    Jun 2023 2 contributions
    ...Great location to several shops/dining and areas of town...
  • adisong
    adisong
    Jun 2023 1 contribution
    ...Loved the hotel, the staff and the location... We loved the location, and the in house coffee shop...
  • Victoria T
    Victoria T
    Apr 2023 574 contributions
    ...Great bar area to lounge with friends, great location for walking to Broadway/Grand Central, Brooklyn in general...
  • Kelly T
    Kelly T
    Mar 2023 1 contribution
    You can always count on the Ace hotel group to choose a great location in every city they plop themselves in... As per all Ace hotels the New York location has a very hip inviting vibe The lounge/bar is buzzing and inclusive yet private if you prefer... It's a hotel for all age groups that appreciate details Another perk of this location is that the restaurant Ilili is literally around the corner...
  • Michael E Smith
    Michael E Smith
    Mar 2023 22 contributions
    ...The place was rocking - hippest environment (even for a 70 + guest myself) Great location - steps away from a subway station that took us everywhere...
  • Maria G
    Maria G
    Feb 2023 1 contribution
    ...The location is perfect, you can walk to anywhere from here, and the subways are nearby as well...
  • Michael W
    Michael W
    Feb 2023 1 contribution
    ...Great location to explore the city...
  • Daryle C
    Daryle C
    Jan 2023 2 contributions
    ...The location absolutely cannot be beat...
  • Marin C
    Marin C
    Dec 2022 2 contributions
    ...A good location close to all sightseeing points, near to metro or bus station, connection to JFK airport...
  • Jessica J
    Jessica J
    Dec 2022 1 contribution
    ...Great location, connected coffee shop, bar, and many nearby restaurants and shops...
  • Phil
    Phil
    Dec 2022 2 contributions
    ...The location couldn't be more convenient; right in the heart of midtown...
  • Darin R
    Darin R
    Oct 2022 2 contributions
    ...Situated in a great location, the front desk staff were most accommodating...
  • Ann S
    Ann S
    Sep 2022
    ...The location was always solid but it has gotten even better over time...
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Atmosphere
Hip
The hotel offers a vibrant, hip and creative atmosphere with unique design details, vintage elements like turntables and guitars, and a lively lobby with music.
  • Jen S
    Jen S
    Sep 2023 1 contribution
    ...From unique design details and interesting art to spaces that inspire and welcome... Our room was stocked with cozy hooded sweatshirt robes and thoughtfully scented lotion, etc... This was our son’s (age 11) first time in NYC and he loved the deejay spinning beats on a Saturday night in the lobby, setting the bar pretty high...
  • Amoon
    Amoon
    Aug 2023 1 contribution
    The Ace Hotel offers a trendy and vibrant atmosphere, characterized by its hipster aesthetic and artistic ambiance... The hotel's industrial-chic design and eclectic decor attract a young and creative crowd...
  • M D
    M D
    Aug 2023 1 contribution
    Room 311 was wonderful—SOUL “Tapestry” & a guitar?!... Came through with guitar picks/ toothbrush/Plus Plus—felt SO Taken Care Of!...
  • Irene S
    Irene S
    Aug 2023 2 contributions
    This spot has a cool, rock & roll feel without out being too much... Great captian's bed & quality bedding...
  • Natalie L
    Natalie L
    Aug 2023 1 contribution
    ...Subway is 2 seconds away, rooftop bar at the end of the street with a great DJ!...
  • Natalie R
    Natalie R
    Jul 2023 1 contribution
    ...The lobby had great music and provided an area to enjoy and have drinks!...
  • LISA W
    LISA W
    Jun 2023 2 contributions
    ...Lobby was hip but so dark and so LOUD. Music at night out of control loud...
  • Craig R
    Craig R
    May 2023 2 contributions
    ...It has a witty side too with stenciled sayings on the walls everywhere. Speaking of walls, the rooms I've been in each have paintings on the walls, the most recent was a flock of blackbirds... Many of the rooms have a guitar and a turntable with vinyl to play...
  • Geena
    Geena
    May 2023 3 contributions
    ...The large room itself was well designed with lots of character and accents that set it apart from other hotels...
  • Christopher W
    Christopher W
    Apr 2023 1 contribution
    ...My favorite thing about staying here is that each room comes with a hotel guitar, which is perfect for any musician who can't travel with their instrument and uses music to de - stress The lobby bar is a great first or last visit spot for the night...
  • Kathy K
    Kathy K
    Apr 2023 1 contribution
    ...The general atmosphere is techno-cool but our stay was highlighted by the friendly and very helpful Freddie who really went out of his way to make sure our stay was memorable...
  • Michael E Smith
    Michael E Smith
    Mar 2023 22 contributions
    ...The place was rocking - hippest environment (even for a 70 + guest myself) Great location - steps away from a subway station that took us everywhere. Touches like a frig, guitar and turntable in the room made it unique and welcoming...
  • Eugene C
    Eugene C
    Feb 2023 1 contribution
    ...The hotel also contains a nicely appointed lobby bar where you can get coffee or drinks depending on the time of day... It was minimal in design and had good finishes and art...
  • Diego U
    Diego U
    Feb 2023 1 contribution
    ...The hotel is in a beautiful post-modern style, with attention to every little detail. the rooms are large, clean and well-kept, with refined furniture and adequate lighting for the style...
  • Seth H
    Seth H
    Dec 2022 2 contributions
    ...It has the right combination of location / amenities / ambiance / design & staff to keep me coming back. Retro design of the rooms and public spaces combined with low lighting makes anyone feel instantly cool upon entering...
  • Marin C
    Marin C
    Dec 2022 2 contributions
    ...But you want to feel like a rockstar in NY. Check the loft room :) guitars, vinyl player and records, a mix of new and vintage style furniture and a extremely confortable bed king size; all things in the right place and amazing view to Empire State Building, 5th avenue and Time Square... The muse is there, you just need to play the music... If you’re not hungry, just try the bar covered by the US vintage flag and try any drinks, the atmosphere will keep you busy few hours or up to midnight...
  • Carol J
    Carol J
    Dec 2022 79 contributions
    ...Guitar and record player in the room which we didn't use but quirky and fun... Dimmer lights was a nice touch...
  • Sophie B
    Sophie B
    Nov 2022 1 contribution
    ...The room is very spacious cozy and everything you would need for a home away from home...
  • Lazarus N
    Lazarus N
    Oct 2022
    ...It came with a turntable and some great records to spin as well as a guitar that my friend immediately began playing...
  • Ann S
    Ann S
    Sep 2022
    ...It has always been my favorite because it is unfailingly creative and warm and energetic...
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Rooms
Cozy
Guests appreciate the unique and quirky room features, but some noted issues with maintenance and size.
  • Whatupb
    Whatupb
    Aug 2023 2 contributions
    ...The beds are great and the staff is friendly and helpful... I’d highly recommend staying here- the price is right and you won’t feel like you are missing out on any amenities...
  • Sorren I
    Sorren I
    Jul 2023 1 contribution
    ...On this trip I had a couple room issues because of noisy pipes that wouldn't quit, I ended up needing to switch rooms but the staff at the Ace were so great and I felt taken care of the whole way. Through my stay Jade, Matt and Osage all helped me out and made sure that I got set up with a new room so I could get a good night's sleep (and I absolutely did, since the beds and pillows are some of the most comfortable I’ve slept on)...
  • SDTraveler01
    SDTraveler01
    Jul 2023 670 contributions
    ...On positive side, it's a central location, room was good-sized, Lobby attracted a young, hip crowd, there's a gym downstairs, and coffee shop, Stumptown, off the lobby...
  • Oded S
    Oded S
    Jun 2023 3 contributions
    ...David the director for rooms has a real talent to make the guests feel welcomed...
  • Jenny N
    Jenny N
    Jun 2023 1 contribution
    My husband, parents and I enjoyed our stay in the Deluxe room with two double beds for three nights (we were on the 9th floor)... Since we arrived earlier than expected, we were able to leave our luggage with them, and felt safe as they provided another for us to identify our room number/name... Plus, our room had a beautiful view of the Empire State Building...
  • Craig R
    Craig R
    May 2023 2 contributions
    ...Speaking of walls, the rooms I've been in each have paintings on the walls, the most recent was a flock of blackbirds. Many of the rooms have a guitar and a turntable with vinyl to play...
  • Geena
    Geena
    May 2023 3 contributions
    ...The large room itself was well designed with lots of character and accents that set it apart from other hotels...
  • Michael E Smith
    Michael E Smith
    Mar 2023 22 contributions
    ...Our room had a spectacular view of the Empire State Building. The room was amazingly large for a NYC hotel room... Touches like a frig, guitar and turntable in the room made it unique and welcoming...
  • Emily T
    Emily T
    Mar 2023 1 contribution
    Freddy was amazing, made sure I had the right room and was comfortable!... I first asked to get a room asap as I had to get ready for an event, and felt the room was too small... After a quick phone call with Freddy he assured me that he could get back the room I was originally supposed to stay and kept my luggage while I was at my event... When I got back I had such a quick check in and the room was beautiful!...
  • Eugene C
    Eugene C
    Feb 2023 1 contribution
    ...Stayed in a 'small room' which I can see being great for two... Definitely consider booking a room here if you are looking for a hotel with a slightly more local and artsy feel among other big hotel brands...
  • Daryle C
    Daryle C
    Jan 2023 2 contributions
    ...I had a double room this time, with an extraordinary view of the Empire State Building, a turntable with curated LPs, a guitar to play, a SMEG fridge as well-stocked mini-bar, and the original art in each room that I've come to love. On top of all that, a friend told the front desk I'd just lost a family member, and they went out of their way to make me feel extra welcome with a personalized welcome note, drink tickets, and a room upgrade...
  • Craig R
    Craig R
    Jan 2023 2 contributions
    ...Also, many of the rooms have a guitar and record turntable...
  • Seth H
    Seth H
    Dec 2022 2 contributions
    ...Retro design of the rooms and public spaces combined with low lighting makes anyone feel instantly cool upon entering...
  • Carol J
    Carol J
    Dec 2022 79 contributions
    ...Our room was spacious and well laid out (2 double beds for the 3 of us). Large Smeg fridge in the room, kettle & two mugs (bring your own coffee, tea, milk, teaspoons)... Guitar and record player in the room which we didn't use but quirky and fun...
  • Jim T
    Jim T
    Nov 2022 17 contributions
    Stayed for 4 nights in the hotel during a business trip... The room itself was tiny, ramshackled, and in need of some serious love... On arriving I decided somebody was drilling the road outside, it took me 10 minutes to discover it was the radiator in the room banging...
  • Jed G
    Jed G
    Nov 2022 1 contribution
    ...Our room had a funky smell, had residue on the surfaces, and the corner of carpet appeared to have a white mold growing on it. I was afraid to take my shoes and socks off in the room...
  • sandy_
    sandy_
    Nov 2022 11 contributions
    ...I checked in early in the AM with Freddy who was working at the time, fully expecting to just drop off my luggage but the room was ready. I went into the room but it all felt a bit too dark for me as it had limited natural light... So I went back to the front desk to see if I could switch out the room... He advised for me to grab my things and leave it in the luggage room in the meantime so I could be free to roam and come back later... Without missing a beat, he knew exactly what the ask & plan was, and confirmed that I should be all set for the new room later that afternoon... I didn't have to explain the situation again, or feel bad about asking, or worry about potentially not having a new room... I did speak to Marcus (I think that was his name) at the front desk one night to comment on how hot my room was...
  • Darin R
    Darin R
    Oct 2022 2 contributions
    ...We were super fortunate to be upgraded to an amazing room (I am on crutches and would have struggled with accessibility in our original allocated room...
  • wyonna
    wyonna
    Sep 2022 8 contributions
    2nd time staying and still Love the hotel... Lots of lights in the rooms on dimmer so you make as bright or dim as you want... AC worked great and cooled the room down fast...
  • Ian M
    Ian M
    Apr 2022 2 contributions
    ...It's not typical that I would spend this much time in a hotel, but after some sudden life changes, I needed a room for an extended period, and the staff went out of their way to accommodate my needs...
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Value
Pricey
Travelers have mixed feedback about the hotel's value. Some guests find the hotel reasonably priced and worth it, while others feel it's overpriced with unexpected additional fees.
  • Whatupb
    Whatupb
    Aug 2023 2 contributions
    ...I’d highly recommend staying here- the price is right and you won’t feel like you are missing out on any amenities...
  • fillmap
    fillmap
    Jul 2023 199 contributions
    ...To see in this dark hotel: -Flashlights for lobby -An extra lamp for room And get to pay a $35 a night destination fee for all this. Hunting their site this is for the fitness center (I pay $10 a month for mine that is a gazillion times bigger), Internet (despite it being unsecure, don't use unsecure WiFi) (despite a gazillon hotels not charging for WiFi) and phone calls (since no one carries a phone with them)...
  • LISA W
    LISA W
    Jun 2023 2 contributions
    ...SMEG fridge full of drinks/snacks that were over the top expensive (water box $9). Felt like I was living in someone’s basement for a few days... Coffee/breakfast service in the am was ok but why spend hotel prices (breakfast sandwich $21) when you can walk 5 min for a better breakfast?... Probably won’t be back for the price...
  • ColoradoTraveler1120
    ColoradoTraveler1120
    Mar 2023 129 contributions
    ...Of course, it was overpriced, but welcome to NYC... Not five stars, but totally acceptable given the still inflated price point...
  • margarita c
    margarita c
    Feb 2023 1 contribution
    ...Pricey neighborhood but a fun experience overall!...
  • SJBK_74
    SJBK_74
    Jan 2023 6 contributions
    ...Rates are great post holiday season...
  • Marilena P
    Marilena P
    Jan 2023
    ...I expected better based on the reviews...
  • PhyllisFP
    PhyllisFP
    Jan 2023 223 contributions
    ...Also, if you're not used to NYC, please drink the tap water instead of buying bottles...
  • Justin A
    Justin A
    Jan 2023
    ...This was being expensed by my company, so I could care less about that...
  • Mr. Shullsworth
    Mr. Shullsworth
    Jan 2023 1 contribution
    ...Unfortunately I have returned home to Scotland, where I’ve hung up the towel as a butlers, because quite frankly there is no competing with the Kodie Harris...
  • romainmm
    romainmm
    Dec 2022 33 contributions
    ...It’s anyway sold as an artist in residence, I don’t think no one is naive, yes it’s expensive for what it is, but it’s the same in New York and other hotels were more expensive , far more!... So once you know that you can book to the ace as it’s well situated, it’s comfortable and Pricely not bad ...
  • David G
    David G
    Dec 2022 41 contributions
    ...It would have been comical, actually, if it hadn’t cost hundreds of dollars a night...
  • John S
    John S
    Dec 2022 49 contributions
    I wanted a simple inexpensive hotel room In NYC over Christmas and the ace was perfect...
  • Jed G
    Jed G
    Nov 2022 1 contribution
    Be aware that whatever price is advertised you will be charged an additional $40 “destination fee” without warning. I don’t remember seeing anything about it when I made the reservations so read the fine print carefully... I saw multiple guests at the front desk as about this, obviously everyone feels taken advantage of it like I did...
  • Jim T
    Jim T
    Nov 2022 17 contributions
    ...Most definitely won’t stay again and I suggest you spend your money elsewhere...
  • N K
    N K
    Oct 2022
    ...They should be charging half the rate they do for the quality of the room. I booked a Queen room and it came with a Full size bed... I was given a paltry credit of $100 (which was about 5% of the cost of my stay), and offered a discount on a future stay... I was extremely disappointed and will not make the mistake of staying there again, discount or not...
  • Diane P
    Diane P
    Oct 2022 1 contribution
    ...Breakfast available at the bar with reasonable pricing!...
  • Lazarus N
    Lazarus N
    Oct 2022
    ...As a fine art painter I really appreciated this!...
  • Barry R
    Barry R
    Sep 2022 6 contributions
    ...A little expensive but you won't regret it...
  • Ann S
    Ann S
    Sep 2022
    ...If you have not visited the ACE online store where you can purchase their crisp and affordable sheets I recommend that you take a look; they are terrific...
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Cleanliness
Immaculate
Travelers consistently praise the hotel for its immaculate cleanliness, from the crisp sheets to the spotless bathrooms and well-maintained rooms.
  • Nazli T
    Nazli T
    Aug 2023 2 contributions
    ...Great beds, comfy pillows, clean rooms, attentive staff and a great location. Even when I'm traveling for work, it is a stress-free zone, the moment I walk through the doors...
  • Carter
    Carter
    Aug 2023 1 contribution
    ...The hotel itself was very clean, the staff were all so, so kind and there were so many fun/cute touches all over!...
  • Whatupb
    Whatupb
    Aug 2023 2 contributions
    ...The hotel is kept very clean, which seems to be hard to find these days...
  • Natalie D
    Natalie D
    Jul 2023 1 contribution
    ...The rooms are very clean and comfortable, and the lobby/bar is a lively area and fun spot to hang out before the night ends!...
  • Natalie R
    Natalie R
    Jul 2023 1 contribution
    ...The rooms were clean and room service stopped by daily to check in on any needs for our room!...
  • Akilah T
    Akilah T
    Mar 2023 1 contribution
    ...I was greeted by the nicest person at the front desk his name was Rudy !... The deco of the rooms were boutique like and was clean ... The bathroom was equipped with everything you needed ...
  • Claudia A
    Claudia A
    Mar 2023 1 contribution
    ...Super cleaned evety day...
  • Diego U
    Diego U
    Feb 2023 1 contribution
    ...the rooms are large, clean and well-kept, with refined furniture and adequate lighting for the style...
  • PhyllisFP
    PhyllisFP
    Jan 2023 223 contributions
    ...Second, the great: really roomy, fabulous shower with good pressure, solid bath products, robe, TWO luggage racks ❤️, good sheets, great lobby, super-friendly and helpful staff, clean, location is convenient to Penn Station and you can easily grab a bus up Madison to the Upper East Side museums (this is what people in Manhattan do), Stumptown off the lobby... Also, if you're not used to NYC, please drink the tap water instead of buying bottles...
  • One
    One
    Dec 2022 6 contributions
    The loft is awesome, we had a view to Empire state building, very comfortable and big bed, pillows the best I ever had in a hotel, very clean room and amenities, a bottle of champagne was waiting for us in the room...
  • Sally James
    Sally James
    Nov 2022 3 contributions
    ...After such a long run it was great to take a shower with excellent water pressure and slip into bed and sleep for what felt like 15 hours!...
  • Bhimsen K
    Bhimsen K
    Nov 2022 1 contribution
    ...Well mentioned and spacious room, housekeeper made us so comfortable by servicing our room every day with fresh towels and linen. Every time when we came back to hotel room fells fresh and clean...
  • Rachel B
    Rachel B
    Nov 2022 1 contribution
    ...My room was a great size for just me, the bathroom was huge, all clean and comfortable...
  • are-el-bee
    are-el-bee
    Oct 2022 12 contributions
    The room was comfortable and clean, the lobby dark and cozy...
  • Mallory S
    Mallory S
    Oct 2022
    Great hotel very clean love the vibe...
  • Irinamitrea
    Irinamitrea
    Sep 2022 12 contributions
    ...Our stay at ACE hotel was just perfect. starting from the very good central positioning, at walking distance from the main spots (Times square,Broadway, Empire state building..etc..); the hotel is very clean, modern, with a nice lobby where you can have cocktails or a coffee and very friendly stuff...
  • wyonna
    wyonna
    Sep 2022 8 contributions
    ...Sheets white crisp and new makes for a great night sleep...
  • Michaela B
    Michaela B
    Sep 2022 1 contribution
    ...Rooms were very clean and the entire hotel has a great vibe and atmosphere...
  • Jordan M
    Jordan M
    Aug 2022 1 contribution
    ...The incredible quality and cleanliness of the hotel was only eclipsed by the world class service of the staff...
  • One
    One
    Aug 2022 6 contributions
    ...It is an excellent hotel, very clean rooms, perhaps it might need a bit of update but the cleanliness is Top, the beds are very comfortable and hotel stuff very welcoming and nice, front desk very familiar and very kind...
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Service
Attentive
Guests frequently commend the hotel's service, praising the staff's friendliness, professionalism, and willingness to go above and beyond.
  • Sorren I
    Sorren I
    Jul 2023 1 contribution
    I stayed at the Ace for a work trip a week ago... On this trip I had a couple room issues because of noisy pipes that wouldn't quit, I ended up needing to switch rooms but the staff at the Ace were so great and I felt taken care of the whole way... Through my stay Jade, Matt and Osage all helped me out and made sure that I got set up with a new room so I could get a good night's sleep (and I absolutely did, since the beds and pillows are some of the most comfortable I’ve slept on)... Thanks again to Osage, Matt and Jade for being so kind, accommodating and helpful!...
  • Isis M
    Isis M
    Jul 2023 36 contributions
    ...Freddy who works at the front desk was amazing! He was very kind, accommodating, patient, and was diligent in finding solutions for all of my needs... The hotel is conveniently located to union square and the subway...
  • Oded S
    Oded S
    Jun 2023 3 contributions
    ...Personal attention and great vibe combined with best location for me make this hotel ideal . David the director for rooms has a real talent to make the guests feel welcomed...
  • Manny A
    Manny A
    May 2023 1 contribution
    Honestly, if it weren’t for the staff I would have rated this much lower... He works at the front desk and was ever accommodating we walked thru alternative rooms for cleaner carpeting, fixed my tv everyday, brought up additional lamps so I could see and even switched out my records so I could listen to Nina Simone...
  • Kathy K
    Kathy K
    Apr 2023 1 contribution
    ...The general atmosphere is techno-cool but our stay was highlighted by the friendly and very helpful Freddie who really went out of his way to make sure our stay was memorable. Will definitely stay at the Ace again the next time we visit New York!...
  • Sofia R
    Sofia R
    Feb 2023 1 contribution
    ...Dear Fredy, I wanted to take a moment to thank you for the outstanding service you provided during our recent stay at the Ace Hotel New York. Your assistance with the check-out process was truly exceptional, and it made a significant difference in our overall experience... Your positive attitude and willingness to go above and beyond to ensure our satisfaction truly made a difference in our stay at the Ace Hotel New York... Thank you again for your exceptional service, Fredy...
  • Mr. Shullsworth
    Mr. Shullsworth
    Jan 2023 1 contribution
    I came to The New York City for the national butler conventions and stayed at the Ace Hotel. Might I say it was the most exceptional hotel experience I’ve ever had... Without her….the Ace Hotel would crumple off the face of the earth... In my interactions with Mrs Harris, I truly understood what customer service was... If I dare say, when you look up customer service in the dictionary you would see Mrs Harris’s face staring back at your own...
  • Daryle C
    Daryle C
    Jan 2023 2 contributions
    ...On top of all that, a friend told the front desk I'd just lost a family member, and they went out of their way to make me feel extra welcome with a personalized welcome note, drink tickets, and a room upgrade...
  • Seth H
    Seth H
    Dec 2022 2 contributions
    ...Beds are comfortable, products smell great, and rain shower heads + excellent water pressure give an all body massage. Door & Front Desk teams are always friendly and greet me by name with a smile no matter how long I'm away between stays... Kodie Harris at the front desk is an absolute delight - I've never not seen her smile...
  • John S
    John S
    Dec 2022 49 contributions
    I wanted a simple inexpensive hotel room In NYC over Christmas and the ace was perfect. Did the pre check in on line ahead of time, so it took minutes to get my key once I arrived... Be comfortable exploring or figuring out how things work: tv is simple; wifi, no password required; temperature control, play w thermostat and window opening; room service, QR code on card on top of counter...
  • Ashley S
    Ashley S
    Dec 2022 1 contribution
    ...Friends, if you are like me, I offer you this respite: the Ace Hotel. My husband and I always choose this hotel when we are in the city... The people who work at this establishment are warm, kind, and welcoming... We interacted with the front desk, the bag check, the lobby bar in the evening, and the lobby bar in the morning - every person was genuinely nice... Also, we’ve stayed a handful of times, but ever since our first stay, we are always met with a lovely “welcome back” message in our room... I’d travel to the city just to stay here... TL;DR: You will feel a warm welcome as soon as you step inside this beautiful, cool, and luxurious hotel...
  • Carol J
    Carol J
    Dec 2022 79 contributions
    ...Really glad that we chose Ace Hotel for our Christmas New York visit. They were great responding to my emails prior to our visit, offering restaurant suggestions and tips... Our room was spacious and well laid out (2 double beds for the 3 of us)... Large Smeg fridge in the room, kettle & two mugs (bring your own coffee, tea, milk, teaspoons)... Hairdryer was good too - I have very thick hair and it worked well for me... Nice products in the bathroom (shampoo, conditioner, shower gel and body lotion)... We discovered the little restaurant for breakfast attached to the hotel (just left as you come out of the lift)...
  • sandy_
    sandy_
    Nov 2022 11 contributions
    ...This review is for KIMANI and FREDDY at the front desk! TLDR; their customer service was great... All and all, I was pleasantly surprised by the friendliness and efficiency from everyone who worked at Ace... I checked in early in the AM with Freddy who was working at the time, fully expecting to just drop off my luggage but the room was ready... So I went back to the front desk to see if I could switch out the room... Freddy made it work though he said that it won't be ready until the normal check in time which was 3pm... He advised for me to grab my things and leave it in the luggage room in the meantime so I could be free to roam and come back later... When I got back to the front desk with my luggage, Kimani was there instead... Without missing a beat, he knew exactly what the ask & plan was, and confirmed that I should be all set for the new room later that afternoon... While this may seem like a small thing, it really makes a difference to me... I didn't have to explain the situation again, or feel bad about asking, or worry about potentially not having a new room... Throughout my 4-days stay, I mostly saw Kimani whenever I had ad hoc questions and he was always quick to help me out... One of the guys from engineering came within 5 minutes and provided a solution...
  • Monique
    Monique
    Nov 2022 1 contribution
    Compliments for the Ace people, they make you feel welcome and create a unique vibe in the hotel...
  • Darin R
    Darin R
    Oct 2022 2 contributions
    ...Situated in a great location, the front desk staff were most accommodating. We were super fortunate to be upgraded to an amazing room (I am on crutches and would have struggled with accessibility in our original allocated room... Shout out in particular to the manager, Jesus and Steffie, who showed great hospitality and service...
  • Gemma C
    Gemma C
    Sep 2022 1 contribution
    Freddy offered a great experience during my short stay here! I was a regular at the Ace hotel in Shoreditch and found myself in need of wifi after having a train delay... He was able to find me a quiet space and hook me up to wifi so I could make a virtual presentation...
  • Wendy F
    Wendy F
    Sep 2022 54 contributions
    ...The staff try really hard from the engineering staff fixing tv and heating issues, the team helping with luggage, the cleaning crew to when they used to have room service team. While over the years staff and the place has changed, one constant has been Kimani on the front desk... When Kimani is around things go so smoothly, he ensures preferences are met and he makes sure that I am very much looked after... He is probably one of the number one reasons I have not changed hotels even though my office has changed locations...
  • Leon S
    Leon S
    Sep 2022 1 contribution
    ...Steffi and the team at the Ace hotel were all very friendly and welcoming. Steffi in particular went out of her way to find a solution for the credit card issues I encountered...
  • Jordan M
    Jordan M
    Aug 2022 1 contribution
    I had a phenomenal stay at the Ace Hotel! The incredible quality and cleanliness of the hotel was only eclipsed by the world class service of the staff... I was amazed by how each of them went out of their way to attend to my every need and proactively give me recommendations to make my New York trip unforgettable... Shout out to David, who gave a masterclass on hospitality from the moment we stepped into the hotel...
  • Ian M
    Ian M
    Apr 2022 2 contributions
    ...The staff made a huge difference during a planned two-week stay that turned into one month. It's not typical that I would spend this much time in a hotel, but after some sudden life changes, I needed a room for an extended period, and the staff went out of their way to accommodate my needs... Shout out to Freddy and Jesus who were beyond generous with their time and attentiveness... I felt like I could count on them for anything...
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Amenities
Abundant
Guests appreciate the hotel's unique and abundant amenities, with specific praise for the comfortable beds, spacious rooms, and additional features like guitars and turntables. The convenient location and attached eateries also receive positive feedback.
  • Stephanie F
    Stephanie F
    Aug 2023 1 contribution
    ...Great location near train stations, as well as very walkable - we were able to get downtown or uptown in less than 30 minutes. We had a very comfortable stay for the whole family, with plenty of room in the large double room we got... Every staff member we encountered was friendly and professional... Added bonus is that this location has the flagship Milk Bar downstairs...
  • Oded S
    Oded S
    Jun 2023 3 contributions
    ...Personal attention and great vibe combined with best location for me make this hotel ideal . David the director for rooms has a real talent to make the guests feel welcomed...
  • LISA W
    LISA W
    Jun 2023 2 contributions
    ...Great location to several shops/dining and areas of town... SMEG fridge full of drinks/snacks that were over the top expensive (water box $9)... Coffee/breakfast service in the am was ok but why spend hotel prices (breakfast sandwich $21) when you can walk 5 min for a better breakfast?...
  • Jenny N
    Jenny N
    Jun 2023 1 contribution
    My husband, parents and I enjoyed our stay in the Deluxe room with two double beds for three nights (we were on the 9th floor). The beds were incredibly comfy, and we were able to sleep peacefully, especially my dad... The front desk staff were exceptional, friendly, and welcoming... Since we arrived earlier than expected, we were able to leave our luggage with them, and felt safe as they provided another for us to identify our room number/name... The hotel lobby was lovely and had a chill vibe, with a restaurant, bar, and photo booth... There was also a coffee shop and dessert shop right next to it, which was convenient when waiting for others or a cab... The hotel’s location is perfect, with easy access to the subway and felt safe to walk around, even at midnight, with bright lights and many people around... Plus, our room had a beautiful view of the Empire State Building... There were many delicious restaurants nearby, including brunch, lunch, and Asian food options, making our stay even more enjoyable... We will definitely go back to this hotel soon...
  • Manny A
    Manny A
    May 2023 1 contribution
    ...He works at the front desk and was ever accommodating we walked thru alternative rooms for cleaner carpeting, fixed my tv everyday, brought up additional lamps so I could see and even switched out my records so I could listen to Nina Simone...
  • Craig R
    Craig R
    May 2023 2 contributions
    ...I guess I must really like it and I do... I love gallery going and this hotel is well placed for access to the Chelsea gallery district... It has a witty side too with stenciled sayings on the walls everywhere... Many of the rooms have a guitar and a turntable with vinyl to play... I had a very good meal there on my recent stay...
  • Christopher W
    Christopher W
    Apr 2023 1 contribution
    The Ace Hotel NY is the perfect place to stay for anyone looking for a unique and trendy experience in NY. The lobby is an excellent place to work during the day, with good wifi, and plenty of space to spread out and get things done... My favorite thing about staying here is that each room comes with a hotel guitar, which is perfect for any musician who can't travel with their instrument and uses music to de - stress The lobby bar is a great first or last visit spot for the night... It's got everything you need and more, and I can't wait to go back...
  • Michael E Smith
    Michael E Smith
    Mar 2023 22 contributions
    ...Our room had a spectacular view of the Empire State Building. The room was amazingly large for a NYC hotel room... The place was rocking - hippest environment (even for a 70 + guest myself) Great location - steps away from a subway station that took us everywhere... Touches like a frig, guitar and turntable in the room made it unique and welcoming...
  • Kelly T
    Kelly T
    Mar 2023 1 contribution
    ...As per all Ace hotels the New York location has a very hip inviting vibe The lounge/bar is buzzing and inclusive yet private if you prefer. The lounge bar offers great coffee and a menu perfect for chilling or a quick bite before heading out... The yogurt and fresh fruit 👏 Adjoining the lounge is an amazing restaurant Brunch and dinner were delicious !!... Through 2 other lounge doors you can find an amazing juice bar and the famous stumptown coffee... The rooms are signature hip and always extremely clean... It's a hotel for all age groups that appreciate details Another perk of this location is that the restaurant Ilili is literally around the corner...
  • Daryle C
    Daryle C
    Jan 2023 2 contributions
    ...This is my favorite place to stay in NYC for a variety of reasons... The Lobby Bar is a wonderful space, there is a Milk Bar bakery downstairs, all of the hotel staff are so cool, and the rooms can't be beat... I had a double room this time, with an extraordinary view of the Empire State Building, a turntable with curated LPs, a guitar to play, a SMEG fridge as well-stocked mini-bar, and the original art in each room that I've come to love... On top of all that, a friend told the front desk I'd just lost a family member, and they went out of their way to make me feel extra welcome with a personalized welcome note, drink tickets, and a room upgrade... I love the Ace Hotel Manhattan and can't recommend it highly enough...
  • PhyllisFP
    PhyllisFP
    Jan 2023 223 contributions
    ...Second, the great: really roomy, fabulous shower with good pressure, solid bath products, robe, TWO luggage racks ❤️, good sheets, great lobby, super-friendly and helpful staff, clean, location is convenient to Penn Station and you can easily grab a bus up Madison to the Upper East Side museums (this is what people in Manhattan do), Stumptown off the lobby... Also, if you're not used to NYC, please drink the tap water instead of buying bottles...
  • Seth H
    Seth H
    Dec 2022 2 contributions
    ...It has the right combination of location / amenities / ambiance / design & staff to keep me coming back. Retro design of the rooms and public spaces combined with low lighting makes anyone feel instantly cool upon entering... Beds are comfortable, products smell great, and rain shower heads + excellent water pressure give an all body massage... Door & Front Desk teams are always friendly and greet me by name with a smile no matter how long I'm away between stays...
  • John S
    John S
    Dec 2022 49 contributions
    ...Room was clean with just the right amount of space. Be comfortable exploring or figuring out how things work: tv is simple; wifi, no password required; temperature control, play w thermostat and window opening; room service, QR code on card on top of counter...
  • Ashley S
    Ashley S
    Dec 2022 1 contribution
    ...Friends, if you are like me, I offer you this respite: the Ace Hotel. My husband and I always choose this hotel when we are in the city... We interacted with the front desk, the bag check, the lobby bar in the evening, and the lobby bar in the morning - every person was genuinely nice... The amenities are *cool,* but they are also luxurious... Immediately upon entering the lobby, you’ll get the feeling that this is where you were always meant to be in the City... And there are some stunning views of the Empire State Building... Also, we’ve stayed a handful of times, but ever since our first stay, we are always met with a lovely “welcome back” message in our room... I’d travel to the city just to stay here... We had plenty of quick options on DoorDash, but for a spot that does everything else so right - this was a surprise to us... TL;DR: You will feel a warm welcome as soon as you step inside this beautiful, cool, and luxurious hotel...
  • Carol J
    Carol J
    Dec 2022 79 contributions
    Really glad that we chose Ace Hotel for our Christmas New York visit... Our room was spacious and well laid out (2 double beds for the 3 of us)... Large Smeg fridge in the room, kettle & two mugs (bring your own coffee, tea, milk, teaspoons)... Hairdryer was good too - I have very thick hair and it worked well for me... Guitar and record player in the room which we didn't use but quirky and fun... Dimmer lights was a nice touch... Nice products in the bathroom (shampoo, conditioner, shower gel and body lotion)... We discovered the little restaurant for breakfast attached to the hotel (just left as you come out of the lift)... We didn't use the bar or Milk Bar (also attached to the hotel), but it all looked great... Great location and a really nice vibe...
  • Sally James
    Sally James
    Nov 2022 3 contributions
    I booked a stay at Ace NY as I love the Palm Springs location... The bed was amazingly comfortable and the sheets cozy... After such a long run it was great to take a shower with excellent water pressure and slip into bed and sleep for what felt like 15 hours!... Everyone I encountered was great, friendly and helpful...
  • Lazarus N
    Lazarus N
    Oct 2022
    I made a reservation for my birthday and had requested a tub. When I arrived Freddy welcomed me with a big smile and told me I’d been upgraded to the best tub in the King LOFT on the house!... He also gave me a drink ticket, welcomed me back graciously and wished me a happy birthday... It was a lovely start to a fantastic evening that was made even more so by a glorious room with a view... I always look forward to my stays at Ace but this went above and beyond... It came with a turntable and some great records to spin as well as a guitar that my friend immediately began playing... The tub that I was longing for was deep and luxurious and I had a nice long bubble bath soak the next morning after a night of birthday festivities...
  • wyonna
    wyonna
    Sep 2022 8 contributions
    2nd time staying and still Love the hotel. The Front Desk Staff is always so happy to see you... Lots of lights in the rooms on dimmer so you make as bright or dim as you want... Not a loud hotel I slept pretty good for a light sleeper... The towels are large and thick and love the great smells of the bath products... Sheets white crisp and new makes for a great night sleep... AC worked great and cooled the room down fast...
  • Kemisha B
    Kemisha B
    Sep 2022 1 contribution
    ...Freddy was knowledgeable about the hotel as well shared information about attractions and etc near by. This made me feel comfortable and I will be visiting again in the future...
  • Wendy F
    Wendy F
    Sep 2022 54 contributions
    ...When Kimani is around things go so smoothly, he ensures preferences are met and he makes sure that I am very much looked after...
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Lauren B wrote a review Yesterday
1 contribution
Loved this hotel! Perfect location! Perfect place if here for work or fun. Staff was great. Freddy at the front desk was especially wonderful and very helpful during our stay! Wish I could’ve stayed longer.
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Date of stay: November 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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wyonna wrote a review Mar 2023
Los Angles8 contributions
Hotel's Favorite
The Ace Hotel NYC ….. what comes to mind…. Clean-space- enjoyable- friendly front desk-non hassle-great bed- soft pillows- great water pressure- lovely bath products, I mean they really are stellar-safe hotel- ideal location- what’s not to love. The front desk is always happy to see you- love how I can control how bright the lights are in the room with them all on Dimmer Switches- you control the brightness- every room I’ve had I slept well and I’m a light sleeper and ask for a quite room. This is the hotel for a light sleeper. I look forward to my next business trip here. There is no question where I’m staying I’m staying here!!! My coworker loves to try out different places and complains why change a great thing I’ll stick with my Ace Hotel!!!!
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Date of stay: March 2023
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Trip type: Traveled on business
Room Tip: Ask for a quite room if your a light sleeper. Book early for best rates. Booking direct had the...
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded Mar 20, 2023
Hello Wyonna, Thank you for taking the time to review and stay with us at ACE NY. I am so happy you enjoyed your stay with us so fully! We hope to have you back again soon with us. Please reach out when you stay with us again. Best, David Spillane Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Scott L wrote a review Nov 28
Charlotte, North Carolina9 contributions
After the long flight from the west coast to JFK I cannot begin to sing enough positive praises of the warm welcome from Michelle at the front desk here at the Ace Hotel! In a world full of so much negative I applaud & will tell the hotel manager they must give Michelle a raise & make sure to show here this review! Thrilled to be staying here again & cannot wait to have my morning coffee in the super hip library-style lobby!
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Date of stay: November 2023
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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npa wrote a review Nov 21
2 contributions
Stayed overnight with my family of four (two teen boys) in two rooms - one medium king, one with bunk beds. We loved it! Cool, stylish boutique hotel. Warm, welcoming staff. Rooms well-appointed with vintage fridges, turntables. Eclectic range of art - there is something to look at or read everywhere - so many hidden gems on the walls. Centrally located but also hidden and quiet. Can get to any other neighborhood easily and within walking distance of Penn Station and Grand Central Station.
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Date of stay: November 2023
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Elizabeth N wrote a review Nov 20
Los Angeles, California7 contributions
I had a wonderful stay at the Ace in November 2023. It's always my hotel of choice when I travel to NYC, but this visit was particularly special. My room was so comfortable and the bed was fabulously cozy, with really good pillows and soft sheets. The bathroom had all the amenities, and of course everything was super clean and well appointed. Also they even left me a coupon for a complimentary drink at the bar, which was thoroughly enjoyed. I also loved that they had the radio on with music playing when I arrived to my room. It just added to a feeling of being welcomed, like I was coming home. Such a nice touch! I particularly appreciated the warm and authentically friendly service at the front desk. I was greeted immediately upon entering with smiles and offers of assistance. It really makes the visit when you receive wonderful hospitality from the moment you arrive. I can't say enough good things about the staff and the hotel itself. I already can't wait for my next visit.
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Date of stay: November 2023
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Trip type: Traveled on business
Room Tip: Amazing location for seeing the city. Super central with easy access to subway.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 1 week ago
Hello Elizabeth, Thank you for taking the time to review and stay with us at ACE NY. It is always a pleasure to have you and so happy we keep up the great work of welcoming you. I look forward to having you back with us real soon. Please reach out when you stay with us again. Best, David Spillane Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Aine G wrote a review Nov 20
1 contribution
I stay at the Ace every other month when I go to New York for work and I love it. It is in a great neighborhood, surrounded by great places to eat and ease to get all over the city by subway. The staff is awesome and the rooms are clean and quiet.
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Date of stay: November 2023
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Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 1 week ago
Hello Aine, Thank you for taking the time to review and stay with us at ACE NY. It is always a pleasure to have you with us! Look forward to having you back. Please reach out when you stay with us again. Best, David Spillane Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Erez B wrote a review Nov 19
1 contribution
As always, no mistakes here. The room carries all you needs The lobby makes you liveable and young The location is perfect to go anywhere in the city. The staff is always helpful and friendly, especially my man Freddy
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Date of stay: November 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 1 week ago
Hello Erezb102, Thank you for taking the time to review and stay with us at ACE NY. I love this review and am so happy we exceeded your expectations once again! We hope to have you back again soon with us. Please reach out when you stay with us again. Best, David Spillane Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rodalita B wrote a review Nov 17
Francisco I. Madero Municipality, Mexico166 contributions
+1
Ace Hotel New York - Excellent service ., Fantastic location , Functional and a lack of insulation on the windows and thin walls .The decor is funky rooms. Up graded rooms and original artwork , fridges and turntables. The rooms are fully air conditioned. Fully accomodating staff. Neat and clean sorroundings. Very fresh and classic. And also the restaurant is so accessible and presentable.
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Date of stay: November 2023Trip type: Traveled as a couple
Room Tip: Kindly bring extra towel
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 1 week ago
Hello Radalita B, Thank you for taking the time to review and stay with us at ACE NY. I am so happy you enjoyed your time with us. We hope to have you back again soon with us. Please reach out when you stay with us again. Best, David Spillane Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LisaB03 wrote a review Nov 17
Washington DC, District of Columbia2 contributions
The room clighting was too low, the pillows were too soft, there was a fully stocked fridge, and the room had an industrial vibe. We went to the bar, but we were mostly ignored by this Middle Eastern looking bartender. He only came to our end of the bar only whecn White man sat down. That’s when he waited on us. Very sad that Black prime are still being treated differently. However, the Front Desk Clerk, Freddy brightened the day with his pleasant and energetic personality. He gets 5 stars for service. I told him we were repeat customers. He made sure we felt welcome. ACE needs to work on some things. It’s kinda going down hill since the pandemic. It’s in a good location to Macy’s,shopping, and the subway, but be careful of your surroundings.
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Date of stay: August 2023
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Trip type: Traveled with family
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 1 week ago
Hello LisaB03, Thank you for taking the time to review and stay with us at ACE NY. We pride ourselves on being diverse and welcoming. I do apologize this was not the case while with us. I am not familiar with any bar staff member being of Middle Eastern descent but will make sure the manager of the Lobby bar is aware of this claim. I am happy that Freddy from our front office was able to turn your time around. We hope to have you back again soon with us. Please reach out when you stay with us again. Best, David Spillane Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
takosushi wrote a review Nov 16
Philadelphia, Pennsylvania19 contributions
I love the Ace. Yes, it's a little grungy and needs a cleaning but that's part of the charm. I stayed here nearly 3 weeks and had a pleasant experience. The bar is fun, it's nice that there's a bagel shop next door, the gym is a little small and dank though. The one in Brooklyn has a much nicer gym. But all things considered I love the Ace. It's not perfect but it's damn good.
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Date of stay: August 2023
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 1 week ago
Hello Takosushi, Thank you for taking the time to review and stay with us at ACE NY. I am so happy you love us, we love you! We hope to have you back again soon with us. Please reach out when you stay with us again. Best, David Spillane Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$216 - $452 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ace hotel new york city
LOCATION
United StatesNew YorkNew York CityGramercy-Flatiron / Tenderloin / NoMad / Manhattan / Midtown
NUMBER OF ROOMS
286
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ACE HOTEL NEW YORK - Updated 2023 Prices & Reviews (New York City)

Frequently Asked Questions about Ace Hotel New York
Which popular attractions are close to Ace Hotel New York?
Nearby attractions include Manhattan Skyline (0.2 miles), Empire State Building (0.2 miles), and The Magician New York (0.05 miles).
What are some of the property amenities at Ace Hotel New York?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Ace Hotel New York?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Ace Hotel New York?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Ace Hotel New York?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to Ace Hotel New York?
Conveniently located restaurants include Johny's Luncheonette, Her Name Is Han, and Stumptown Coffee Roasters.
Are there opportunities to exercise at Ace Hotel New York?
Yes, guests have access to a fitness center and a yoga room during their stay.
Are any cleaning services offered at Ace Hotel New York?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Ace Hotel New York?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Ace Hotel New York?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Ace Hotel New York?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (2.7 miles), World Trade Center Memorial Foundation (2.7 miles), and Hamilton Park (2.2 miles).