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20 W 29th Street Broadway, New York City, NY 10001-4502
11 people are viewing this hotel
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$299
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Free cancellation until 05/28/22
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Free cancellation until 05/28/22
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Traveler (988)
360
Panoramas (48)
Room & Suite (763)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 06/26/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Ace Hotel New York
Updated 06/26/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#138 of 539 in New York City
Location
4.4
Cleanliness
4.5
Service
4.3
Value
3.9
Travelers' Choice
Reception - Ace Hotel NYC.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Wifi
Coffee shop
Restaurant
Meeting rooms
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Shops
ATM on site
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Room service
Safe
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
VIP room facilities
Iron
Refrigerator
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Languages Spoken
English, Spanish

Location

Full view
100Great for walkers
Grade: 100 out of 100
500Restaurantswithin 0.3 miles
119Attractionswithin 0.3 miles
2191Reviews18Q+A100Room tips
Traveler rating
  • 1,093
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  • 215
  • 106
  • 58
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Popular mentions
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Most Recent
CMB wrote a review May 17
New York City, New York1 contribution
I had such a beautiful experience with Freddy today at the Ace Hotel! Even with graduation and a ton of other things going on in the city, he made sure to exceed my expectations. He found a room that is PERFECT for me and made sure to give me a tour before so I knew how everything worked and how to get there. 10/10 recommend staying here, and I hope everyone gets to experience the greatness of Freddy at the Ace Hotel! The lobby (and its staff) are also fantastic! Freddy recommended the chicken flatbread and now so do I.
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Date of stay: May 2022
Value
Cleanliness
Service
Room Tip: there are some rooms that have a turntable for anyone who's interested in music!
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Monica S wrote a review May 13
New York City, New York3 contributions4 helpful votes
Such a beautiful hotel in the heart of NYC! The rooms are huge and very clean. The staff is impeccable. I couldn’t gush more about this hotel. I will be spending all my future trips to NYC at the Ace hotel, guaranteed!
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Date of stay: May 2022Trip type: Traveled
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 2 days ago
Hello MonicaGoldenS, Thank you so much for a wonderful review. We can not wait to have you back again with us! Best, David Spillane Director of Front Office
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Robert W wrote a review May 13
2 contributions2 helpful votes
Did a quick weekend here. One of the best experiences in NYC. David hooked me up and made this weekend very special for my girlfriend and me. Staff, rooms and service is top notch. Best bang for value and the location makes it easy to get anywhere you need.
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Date of stay: May 2022Trip type: Traveled
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 2 days ago
Hello RobertwJ2274KF, Thank you for staying with us and for a great review. I also appreciate a little shout-out to me. We can not wait to have you back again with us and please reach out when you do. Best, David Spillane Director of Front Office
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Mister H wrote a review May 13
1 contribution
I'm an avid business traveler and travel all over the world, often requiring long stays. And there's no better staff to make you feel welcomed than the staff at The ACE. They remember your name, ensure your comfort, and have the best local reccomendations. They clearly have a few All-Stars, but Freddy definitely stands out. He's got great style, keeps it friendly yet respectful, and has all the best recc's for local fun and dining. The rooms are great and comfortable too with everything you need for a comfortable and fun stay in the middle of Manhattan.
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Date of stay: May 2022Trip type: Traveled
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 2 days ago
Hello Mister_Hood45, Thank you so much for staying with us and for a great review of your stay. I am so pleased to see Freddy made such an impression! We can not wait to have you again with us. Please reach out when you stay again. Best, David Spillane Director of Front Office
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AndrewC130 wrote a review May 10
Petersfield, United Kingdom25 contributions28 helpful votes
Apart from its central location, avoid this over priced poor quality hotel which is so self-regarding it’s forgotten that it’s purpose is to serve customers. Obsessive about being so hip, their basic design and customer service is woeful. Plus side - the room was big for a New York midtown hotel. Downsides - whole hotel is deeply gloomy and unnecessarily dark as was the room which had negligible lighting; shower was very low pressure; the mattress wasn’t the greatest and the bed was wedged between two walls with tiny space to get to it; I don’t need a guitar and a record table in the room, I need drawer and closet space; the lifts are frustratingly the slowest invented. Don’t bother going to the coffee bar in the lobby because it takes them ten minutes to serve you; the lobby area of which they’re so proud is so dark you can’t work in it and is loud all the time. And having left my AirPods in the room on departure, when I contacted security, they couldn’t have been less interested in the fact that they hadn’t been handed in.
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Date of stay: April 2022Trip type: Traveled
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 2 days ago
Hello AndrewC130, Thank you so much for taking the time to review us and stay with us at Ace. We appreciate your feedback. I am sad to read you did not fully enjoy your stay with us here at Ace. I have already alerted our department heads of the room issues so they can be addressed as that is not the impression we want our guests to feel. We do always try and assist with any lost and found items. I do remember this being looked into and nothing was reported found in the room or on the property during your stay. I am very sorry that we were not able to assist in this. Please reach out to me if you choose Ace again so I can oversee your reservation and turn your experience around, Best, David Spillane Director of Front Office david.spillane@acehotel.com
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Eileenln wrote a review May 10
2 contributions
What can I say about the Ace Hotel? It’s not your typical cookie-cutter hotel. It’s funky and cool, with decor like an edgy New York City apartment. The room was comfy, the beds amazingly comfortable, with welcoming touches and fully equipped mini-bar. I wanted to put the cool light fixtures in my purse (but I didn’t!). The service was friendly and attentive. The front desk staff was so cheerful. We were having trouble trying to stream a show and they sent someone up quickly. He was nice, too! My daughter goes to school here so I will definitely make the Ace my new favorite place to stay.
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Date of stay: May 2022Trip type: Traveled
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 2 days ago
Hello Bunkylm, Thank you so much for your review of us and for joining us at Ace. I am so pleased to read your wonderful review of us and the details of your stay. I love hearing my team was welcoming and that you had a good night's sleep in our beds. We can not wait to have you join us again! Please reach out when you do. Best, David Spillane Director of Front Office
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Yobi Nounet wrote a review May 9
Paris, France316 contributions115 helpful votes
+1
Downgrade in ACE Image speaks by themselves! This is was you get at ACE for close to $500 by night. Such venues used to friendly welcome their guest in an informal manner. That the reason we like to stay at ACME in Chicago, at HOXTON in London and in many other places at Mama Shelter. This use to be the warranty of a nice stay. In NYC, August 2019, room 1217 was disappointed after an amazing stay at ACE in LA. Last December, sister’s houses in LA in Palm Spring was heavenly. Therefore we gave an other chance to Big Apple 29th Street with an upgrade to a larger room. In 2019, Room 1217 was a disappointment. The room was clumsy in a form of a Z but the view on Empire State was just amazing. This was a medium size room. The proximity with the elevator was an nuisance. It smelled dust around the bed. In 2022, Room 919 was proposed. Despite the size of the room, there might be a king of fenshui iatus that make the room quite inconfortable even though it is large with a couch. Opening bathroom’s door, that a shock. Toilettes, bath and sink fits in 2 SQM max. Some toilettes are bigger than this. It is claustrophobic. Getting to the reception I explained that I would prefer a bigger bathroom. After 40 minutes and 5 to 6 différents people (with a white air guy who disappeared after telling me he would check with his boss). They propose an option. Every single time I had to get back to the desk. This would have been wise to come and get me in the lobby. They proposed a room and I asked to see it. It “pissed” them off. Finally someone show it to me. The 1017. The same awkward room as the 1217 with amazing view. At least the bathroom was small but from an acceptable size. Seal siles are black. I was intrigued the day before leaving. So I used a tissue to check them at the level of my shoulder. This was properly disgusting. I mention it to the desk showing pictures. I recall the downgrade for which they propose a discount of $80 ($40 for two night). We spend the all day out and come back to pick up our luggage before going to the airport. The same white hair guy was behind the desk. Without saying a word he call someone with his talkie walkie. No one offers to find a taxi for us. We walked under the rain and find one after at least 30 minutes. All in all this is not cool at all and such venues should no longer be mentioned into LVMH Guide. This was our 25th birthday and you expect everything to be perfect and cool. Such a disappointments.
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Date of stay: May 2022Trip type: Traveled
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 1 week ago
We appreciate your feedback Lionel, It's unfortunate you had such challenges during your time with us. Please know that this is not the level of service we strive to provide for our guests, and we will make sure to address all of your comments and concerns. We always strive for our guests to have the best experience. I have replied to your email in regards to all your challenges and am here to assist you. Best regards, David
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Brad F wrote a review May 3
3 contributions1 helpful vote
The hotel and room was ace. A really nice size, very cool room and great shower. The bar was always lively and served great cocktails too. The location was perfect to explore all of Manhattan. Highly recommend and would definitely be my first choice.
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Date of stay: May 2022Trip type: Traveled
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 2 weeks ago
Hello 478bradf, Thank you so much for taking the time to review us and being a part of Ace NY! I am so happy to read you enjoyed your stay and the experience at the Lobby Bar. I love that we are your first choice! Please reach out when you stay again. Best, David Spillane Director of Front Office
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Michael H wrote a review Apr 2022
1 contribution
We had drinks at the lobby bar which was the best decision. The lobby has a great atmosphere and the fries and Buffalo wings were fire. The rooms were also great. Can’t wait to come back again next time I visit New York City
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Date of stay: April 2022Trip type: Traveled
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 2 weeks ago
Hello MichaelhG1408LI, Thank you so much for taking the time to review us and being a part of Ace NY! We are so happy you enjoyed your stay with us and enjoyed our Lobby Bar! We can not h=wait to have you back with us. Best, David Spillane Director of Front Office
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baethdavis wrote a review Apr 2022
Marina del Rey, California1 contribution
+1
Freddy, at the front desk, made me feel so welcome on my first stay that I felt I had just arrived for a family reunion! He was able to upgrade my room and also gifted me a drink coupon to settle in after my travels. I was so impressed, I returned the following week to stay again for 4 nights as I have a lot of consulting clients in NYC. Freddy and the team were there when I arrived! And my second trip was better than the first. Also, I was utterly stunned to discover a door from your lobby into the StumpTown coffee shop! It’s my favorite coffee in the entire world so far and there it was! The whole stay was like that — one delicious little discovery after the next. I love the Ace Hotel NYC and will return. Freddy and team — thank YOU for making it MAGIC! It receives my highest recommendation. PS The sleeping rooms are comfortable and quiet and the bed is bliss.
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Date of stay: April 2022Trip type: Traveled
Room Tip: There is a parking lot a couple of buildings down the street and the location is convenient to...
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 2 weeks ago
Hello Baeth D! Thank you so much for your review and for staying with us! I am so pleased to read your great review of Freddy our superstar! We can not wait to welcome your back with us at Ace NY. Please reach out when you do! Best, David Spillane Director of Front Office
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PRICE RANGE
$266 - $479 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ace hotel new york city
LOCATION
United StatesNew YorkNew York CityGramercy-Flatiron / Tenderloin / NoMad / Manhattan / Midtown
NUMBER OF ROOMS
286
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Frequently Asked Questions about Ace Hotel New York
Which popular attractions are close to Ace Hotel New York?
Nearby attractions include Manhattan Skyline (0.2 miles), Empire State Building (0.2 miles), and The Magician at the NoMad Hotel (0.05 miles).
What are some of the property amenities at Ace Hotel New York?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Ace Hotel New York?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Ace Hotel New York?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Ace Hotel New York?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Ace Hotel New York?
Conveniently located restaurants include Johny's Luncheonette, Her Name Is Han, and Stumptown Coffee Roasters.
Are there opportunities to exercise at Ace Hotel New York?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Ace Hotel New York?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Ace Hotel New York?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Ace Hotel New York offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at Ace Hotel New York?
The staff speaks multiple languages, including English and Spanish.