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20 W 29th Street Broadway, New York City, NY 10001-4502
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Lowest prices for your stay
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$299
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Free cancellation until 10/15/22
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Traveler (1012)
360
Panoramas (48)
Videos (1)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 08/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Ace Hotel New York
Updated 08/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#74 of 515 hotels in New York City
Location
4.4
Cleanliness
4.5
Service
4.3
Value
3.9
Travelers' Choice
Reception - Ace Hotel NYC.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Nightclub / DJ
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Wifi
Yoga room
Coffee shop
Restaurant
Business Center with Internet Access
Meeting rooms
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Desk
Room service
Safe
Coffee / tea maker
Flatscreen TV
Bath / shower
Telephone
VIP room facilities
Iron
Private bathrooms
Minibar
Refrigerator
Electric kettle
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Languages Spoken
English, Spanish

Location

Full view
100Great for walkers
Grade: 100 out of 100
410Restaurantswithin 0.3 miles
120Attractionswithin 0.3 miles
2263Reviews18Q+A100Room tips
Traveler rating
  • 1,160
  • 724
  • 215
  • 105
  • 59
Time of year
Traveler type
Language
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Selected filters
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  • English
Popular mentions
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Most Recent
Michaela B wrote a review Oct 4
1 contribution
Stayed at the Ace Hotel for a few days in September, and thoroughly enjoyed my stay. Jesus at the front desk went above and beyond to accommodate me and ensure that the check in process went as smooth as possible. Rooms were very clean and the entire hotel has a great vibe and atmosphere. Next time I am in NY, I will definitely stay at the Ace Hotel!
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Date of stay: September 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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christinepnyc wrote a review Apr 2022
Saint Paul, Minnesota27 contributions5 helpful votes
Hotel's Favorite
My husband and I had a wonderful stay at Ace Hotel NYC over the weekend. The property is perfectly situated for easy subway (28th St/Herald Square)/taxi/walking access and is close to great dining, shopping and entertainment options. Stumptown Coffee is located in the lobby level, as is a great little bar. As a former work road warrior, the true test of a hotel stay is the comfort and quality of the sleep and shower, and Ace does not disappoint. The bed was SUPER comfy and the pillows perfection, and we were shocked by how quiet the property was. Granted, we were on the 9th floor and fully expecting the gentle lull of honking horns and general street noise, but were very pleasantly surprised at how late (!) we were able to sleep. Our bathroom, and specifically the shower, was HUGE and had perfect water pressure. But the best part of the stay was the staff. Every single person who works here is super friendly, helpful and laid back. And it was so nice that the hotel was well-staffed! Our stay happened to coincide with a freakishly warm early spring day, and we were unable to get the a/c in our room to work. A member of the maintenance crew arrived to get it working in RECORD TIME at a late hour. I rated Ace NYC as a 'budget' hotel, because the value we received was EXCEPTIONAL for the price. As former NYC residents, we recommend this property as wonderfully representative of the city, and for its comfort, location, and exceptional value, as well as its superb staff.
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Date of stay: April 2022
Service
Room Tip: If you want a Martin or record player, you may want to request in advance
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded Apr 20, 2022
Hello Christinepnyc, Thank you for taking the time to review us here at Ace NY and for staying with us. We are so happy you had such a great experience with us here at Ace NY. These are the post we live to get. I am so happy my team was able to assist you with the heating issue and rectified that in a timely manner. I apologize it was ever an issue though. We really appreciate you staying with us and do hope to have you back again soon with us to do it all over. Please reach out when you plan to stay again! Best, David Spillane Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
tammyalilovic wrote a review Oct 4
Sydney, Australia119 contributions14 helpful votes
Stayed a week at the Ace with my husband and absolutely loved it. The staff were amazing, easy check in and they were very accommodating with our check out time! The room was huge! Having stayed in NY before this room was by far the coolest and biggest I’ve ever seen. Great location!
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Date of stay: September 2022Trip type: Traveled as a couple
Room Tip: Parking was very expensive and off site (not far though just next door)
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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La Travelers wrote a review Oct 3
Istanbul, Turkey2 contributions1 helpful vote
Receptionist was super helpful wish I got the names of the lady and gentlemen working in the afternoon on 9/29...they steered me in the direction of the miniroom which didn't disappoint. Room was clean and just right for a solo traveler. I will definitely stay here again. Bar was poppin if you are into that sort of thing.
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 2 days ago
Hello Latrrav, Thank you for taking the time to review and stay with us at ACE NY. I am so happy our team was helpful and pleasant during your stay! I reviewed the schedule and believe I know who to pass on your kind words to. We hope to have you back again soon with us. Please reach out when you stay with us again. Best, David Spillane Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jordan M wrote a review Oct 1
1 contribution
I had a phenomenal stay at the Ace Hotel! The incredible quality and cleanliness of the hotel was only eclipsed by the world class service of the staff. I was amazed by how each of them went out of their way to attend to my every need and proactively give me recommendations to make my New York trip unforgettable. Shout out to David, who gave a masterclass on hospitality from the moment we stepped into the hotel. In a city flooded with commoditized options, this hotel experience was a hidden gem that was truly unique! I would definitely recommend this place to all of my friends and with certainty be back for my next stay. I only wish they had more locations around the US! Jordan
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 3 days ago
Hello Jordan, Thank you for taking the time to review and stay with us at ACE NY. It was a pleasure to have you with us and we are so happy that you enjoyed your stay with us so much. We hope to have you back again soon with us. Please reach out when you stay with us again. Best, David Spillane Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
wyonna wrote a review Sep 2022
Los Angles6 contributions4 helpful votes
2nd time staying and still Love the hotel. The Front Desk Staff is always so happy to see you. Even at 6:30am HA! Lots of lights in the rooms on dimmer so you make as bright or dim as you want. Not a loud hotel I slept pretty good for a light sleeper. They will try to achieve whatever you ask for. I have never been disappointed yet. The towels are large and thick and love the great smells of the bath products. Sheets white crisp and new makes for a great night sleep. AC worked great and cooled the room down fast. This is my go too hotel now.
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 1 week ago
Hello Wyonna, Thank you for taking the time to review and stay with us at ACE NY. We are so happy that you returned with us here at Ace! We are thrilled you enjoyed your stay with us again and hope to have you back soon with us. Please reach out when you stay with us again. Best, David Spillane Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Teddy M wrote a review Sep 2022
1 contribution
Front desk staff Fred was absolutely kind from the very first moment I checked in to the moment I checked out ! This was my first time visiting NY ! I highly recommend the Ace Hotel ! I will be back !!
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Date of stay: September 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 1 week ago
Hello Tmaciasjr1981, Thank you for taking the time to review and stay with us at ACE NY. I am so happy Freddy provided you with such a great service while with us. We are thrilled you enjoyed your stay with us and hope to have you back soon with us. Please reach out when you stay with us again. Best, David Spillane Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gemma C wrote a review Sep 2022
1 contribution
Freddy offered a great experience during my short stay here! I was a regular at the Ace hotel in Shoreditch and found myself in need of wifi after having a train delay. He was able to find me a quiet space and hook me up to wifi so I could make a virtual presentation. What a kind person! Super cool vibe. Will be back for cocktails!
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Date of stay: September 2022
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 1 week ago
Hello GemmacL5995AO Thank you for taking the time to review and stay with us at ACE NY. I am so happy Freddy provided you with exceptional service while with us. We hope to have you back again soon with us. Please reach out when you stay with us again. Best, David Spillane Director of Front Office
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Leon S wrote a review Sep 2022
1 contribution
I stayed at the Ace for work for around two weeks. Steffi and the team at the Ace hotel were all very friendly and welcoming. Steffi in particular went out of her way to find a solution for the credit card issues I encountered. The bar is quite nice and they make a good coffee too. The location is perfect, with some good food and drink options around.
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Date of stay: September 2022
Value
Rooms
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 1 week ago
Hello 679leons, Thank you for taking the time to review and stay with us at ACE NY. I am so happy you enjoyed your stay and that Steffi was able to assist you! We are so happy to have had you with us for such a long stay and we hope to have you back again soon with us. Please reach out when you stay with us again. Best, David Spillane Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ian M wrote a review Sep 2022
Los Angeles, California2 contributions
The staff made a huge difference during a planned two-week stay that turned into one month. It's not typical that I would spend this much time in a hotel, but after some sudden life changes, I needed a room for an extended period, and the staff went out of their way to accommodate my needs. Shout out to Freddy and Jesus who were beyond generous with their time and attentiveness. I felt like I could count on them for anything. See you guys soon!
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Date of stay: April 2022
Rooms
Cleanliness
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 1 week ago
Hello Ian, Thank you for taking the time to review and stay with us at ACE NY. I am sorry for the unexpected changes that caused a more lengthy stay but so pleased our team was accommodating and made it a much less stressful time to continue with us. I am happy Freddy and Jesus provided you with an easy outlet to get everything you needed from your stay. We hope to have you back again soon with us. Please reach out when you stay with us again. Best, David Spillane Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$301 - $515 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ace hotel new york city
LOCATION
United StatesNew YorkNew York CityGramercy-Flatiron / Tenderloin / NoMad / Manhattan / Midtown
NUMBER OF ROOMS
286
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Frequently Asked Questions about Ace Hotel New York
Which popular attractions are close to Ace Hotel New York?
Nearby attractions include Manhattan Skyline (0.2 miles), Empire State Building (0.2 miles), and The Magician at the NoMad Hotel (0.05 miles).
What are some of the property amenities at Ace Hotel New York?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Ace Hotel New York?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Ace Hotel New York?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Ace Hotel New York?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to Ace Hotel New York?
Conveniently located restaurants include Johny's Luncheonette, Her Name Is Han, and Stumptown Coffee Roasters.
Are there opportunities to exercise at Ace Hotel New York?
Yes, guests have access to a fitness center and a yoga room during their stay.
Are any cleaning services offered at Ace Hotel New York?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Ace Hotel New York?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Ace Hotel New York offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at Ace Hotel New York?
The staff speaks multiple languages, including English and Spanish.