Stayed at the Ace Hotel for a few days in September, and thoroughly enjoyed my stay. Jesus at the front desk went above and beyond to accommodate me and ensure that the check in process went as smooth as possible. Rooms were very clean and the entire hotel has a great vibe and atmosphere. Next time I am in NY, I will definitely stay at the Ace Hotel!
My husband and I had a wonderful stay at Ace Hotel NYC over the weekend. The property is perfectly situated for easy subway (28th St/Herald Square)/taxi/walking access and is close to great dining, shopping and entertainment options. Stumptown Coffee is located in the lobby level, as is a great little bar. As a former work road warrior, the true test of a hotel stay is the comfort and quality of the sleep and shower, and Ace does not disappoint. The bed was SUPER comfy and the pillows perfection, and we were shocked by how quiet the property was. Granted, we were on the 9th floor and fully expecting the gentle lull of honking horns and general street noise, but were very pleasantly surprised at how late (!) we were able to sleep. Our bathroom, and specifically the shower, was HUGE and had perfect water pressure. But the best part of the stay was the staff. Every single person who works here is super friendly, helpful and laid back. And it was so nice that the hotel was well-staffed! Our stay happened to coincide with a freakishly warm early spring day, and we were unable to get the a/c in our room to work. A member of the maintenance crew arrived to get it working in RECORD TIME at a late hour. I rated Ace NYC as a 'budget' hotel, because the value we received was EXCEPTIONAL for the price. As former NYC residents, we recommend this property as wonderfully representative of the city, and for its comfort, location, and exceptional value, as well as its superb staff.…
Stayed a week at the Ace with my husband and absolutely loved it. The staff were amazing, easy check in and they were very accommodating with our check out time! The room was huge! Having stayed in NY before this room was by far the coolest and biggest I’ve ever seen. Great location!
Receptionist was super helpful wish I got the names of the lady and gentlemen working in the afternoon on 9/29...they steered me in the direction of the miniroom which didn't disappoint. Room was clean and just right for a solo traveler. I will definitely stay here again. Bar was poppin if you are into that sort of thing.
I had a phenomenal stay at the Ace Hotel! The incredible quality and cleanliness of the hotel was only eclipsed by the world class service of the staff. I was amazed by how each of them went out of their way to attend to my every need and proactively give me recommendations to make my New York trip unforgettable. Shout out to David, who gave a masterclass on hospitality from the moment we stepped into the hotel. In a city flooded with commoditized options, this hotel experience was a hidden gem that was truly unique! I would definitely recommend this place to all of my friends and with certainty be back for my next stay. I only wish they had more locations around the US! Jordan
2nd time staying and still Love the hotel. The Front Desk Staff is always so happy to see you. Even at 6:30am HA! Lots of lights in the rooms on dimmer so you make as bright or dim as you want. Not a loud hotel I slept pretty good for a light sleeper. They will try to achieve whatever you ask for. I have never been disappointed yet. The towels are large and thick and love the great smells of the bath products. Sheets white crisp and new makes for a great night sleep. AC worked great and cooled the room down fast. This is my go too hotel now.
Front desk staff Fred was absolutely kind from the very first moment I checked in to the moment I checked out ! This was my first time visiting NY ! I highly recommend the Ace Hotel ! I will be back !!
Freddy offered a great experience during my short stay here! I was a regular at the Ace hotel in Shoreditch and found myself in need of wifi after having a train delay. He was able to find me a quiet space and hook me up to wifi so I could make a virtual presentation. What a kind person! Super cool vibe. Will be back for cocktails!
I stayed at the Ace for work for around two weeks. Steffi and the team at the Ace hotel were all very friendly and welcoming. Steffi in particular went out of her way to find a solution for the credit card issues I encountered. The bar is quite nice and they make a good coffee too. The location is perfect, with some good food and drink options around.
The staff made a huge difference during a planned two-week stay that turned into one month. It's not typical that I would spend this much time in a hotel, but after some sudden life changes, I needed a room for an extended period, and the staff went out of their way to accommodate my needs. Shout out to Freddy and Jesus who were beyond generous with their time and attentiveness. I felt like I could count on them for anything. See you guys soon!