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Ace Hotel New York

Traveler (901)
360
Panoramas (48)
Room & Suite (667)
Certificate of Excellence

About

#210 of 498 hotels in New York City
Location
Cleanliness
Service
Value
Certificate of Excellence
Deluxe room at the Ace Hotel. Spacious room with high ceilings, large windows and large bathroom.
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Property amenities
Restaurant
Room service
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Concierge
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Wheelchair access
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Room features
Air conditioning
Minibar
Refrigerator in room
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quirky Hotels
Trendy
Hotel links
Visit hotel website

Location

Full view
100Great for walkers
Grade: 100 out of 100
466Restaurantswithin 0.3 miles
102Attractionswithin 0.3 miles
2,007Reviews
16Q+A
100Room tips
Traveler rating
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  • 52
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Popular mentions
We enjoyed our stay , very professional staff , great lobby,the micro room was comfortable. Location is convenient . Restaurant is very good and Stumptown coffee is excellent. We will defintely be back .
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Response from Christina D, Brand Relationship Manager at Ace Hotel New York
Responded 1 week ago
Hello! Thanks for taking the time to leave us some LOVE. Happy that you slept with us and hope to see you around soon. We are even better second time around. Reach out to our team when you are coming back so we can personally take care of everything and spoil you a bit. xo Christina + The Ace Team Christina Delli Santi christina.dellisanti@acehotel.com
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Overall, your hotel has a great aesthetic taste - very hipster...very New York. I didn't have high expectations so with that, the room was great, the staff were nice and helpful and the coffee shop and hotel bar were amazing. What I didn't expect was to have very little sleep
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Response from Christina D, Brand Relationship Manager at Ace Hotel New York
Responded 1 week ago
Hello Renee - Thank for taking the time to leave us some love. Don't worry - we don't think that you are a jerk! I am happy to read that you enjoyed your time with us and looking forward to you sleeping with us again. I have gone ahead and placed profile notes in your reservation to ensure that we get you a quiet room next time around as sleep is super important. Let us know when you wish to return so we can personally take care of your next reservation and ensure that you are given the best rate possible - and spoil you a bit. xx Christina + Ace Team. Christina Delli Santi Brand Relationship Manager christina.dellisanti@acehotel.com
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I had a wonderful stay. The rooms were clean, quiet and well appointed. I appreciate the design renovation and how the hotel management is interested in maintaining the historical integrity of the building as much as possible. The staff was friendly, helpful and knowledgable. I
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Response from Christina D, Brand Relationship Manager at Ace Hotel New York
Responded 1 week ago
Hi Sabine - Thanks for taking the time to sleep with us! I am so happy to hear that you had a great time at Ace New York and appreciate the historic features of the building. Looking forward to having you back with us - please reach out to me when you are headed back to NY so myself and the team can personally take care of your reservation. See you soon! xx Christina + The Ace Team. Christina Delli Santi Brand Relationship Manager christina.dellisanti@acehotel.com
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The lobby recently got a revamp and it's cold and empty now. Gone are the happening crowds and gone is the laptop friendly policy of old. I was told no laptops at the (now empty) big back bar. The new couch arrangements are not as social, and seemingly no laptops are permitted
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Response from TimAceHotel, Managing Director at Ace Hotel New York
Responded 1 week ago
Hi Clay - Your feedback is disappointing - anyone leaving unhappy is a failure on our part and not what we are about. I do want to clear up your very broad statements, however. From 7 am-5 pm, anyone is welcome anywhere in the lobby to work on laptops, collaborate with friends, work at the bar/s, etc. We insert no rules or regulations, which includes hanging out and spending no money. That's fine with us and that IS the original concept for the space. not a single change. At 5 pm, however, we are asking that laptop computers only be used at the market table and forward which DOES include the front seating section of the lobby. In the back of the lobby, you are correct - we are requesting that no bright laptops be open and that people speak to each other and enjoy it as a bar, lounge, restaurant space. I hope you can see the other side of the coin - when we have every seat taken by someone working on a laptop it can be very unappealing for a couple on a date or drinks after work where people have left the office. We receive many comments from guests who come to hang with friends and there are no seats or spaces for the gathering of friends and small groups. Lastly, we are implementing SEVEN-ROOMS. A system that allows reservations to be booked for chairs or tables and we are focusing the back of the lobby for this need. All we have really done is to create something for everyone after 5 pm. If someone told you "no laptops" and it was before 5 pm, please email me. That is not to happen. Tim Anctil Managing Director Ace New York tim.anctil@acehotel.com
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The Ace Hotel is my go-to for business trips. It is quiet every night and the rooms are very clean. Each visit I know more and more exactly what to expect and it just makes my crazy work-life so much easier to have a reliable hotel. The employees seem to like working there -
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Response from Jeff B, Manager at Ace Hotel New York
Responded 1 week ago
It's a great honor to be your go-to! We'll always have great coffee for you in the morning from Stumptown and nice cocktails in the Lobby Bar and The Breslin, to help appropriately bookend your work day. And, your're right, Ace is a great place to work and to be a part of; the good moods are genuine. We'll see you again soon! Until then, Jeff Butler Front Desk Management Team nyc.fdmgrs@acehotel.com
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PRICE RANGE
$207 - $538 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ace hotel new york city
LOCATION
United StatesNew YorkNew York CityManhattanGramercy-FlatironTenderloinNoMadMidtown
NUMBER OF ROOMS
280
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