Ace Hotel New York
20 W 29th Street Broadway, New York City, NY 10001-4502
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About
#46 of 539 hotels in New York City
Location
4.5
Cleanliness
4.5
Service
4.3
Value
4.0
Travelers' Choice
Reception - Ace Hotel NYC.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Kids stay free
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Wifi
Yoga room
Coffee shop
Restaurant
Breakfast available
Wine / champagne
Taxi service
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Green
Languages Spoken
English, Spanish
Location
100Great for walkers
Grade: 100 out of 100
416Restaurantswithin 0.3 miles
118Attractionswithin 0.3 miles
20 W 29th Street Broadway, New York City, NY 10001-4502
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Getting there
28th StNew York City Subway1 min
34th St – Herald SquareNew York City Subway6 min
Rental CarsSee rental cars from $39/day
2461Reviews19Q+A100Room tips
Reviews
Traveler rating
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- 63
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Loved the atmosphere, very lively especially around happy hour which was in fact 3 hours. I appreciate it may not be for some but I loved it. The staff were all so very friendly and helpful. The views of the Empire State building from the 11th floor were great.
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Date of stay: September 2023Trip type: Traveled with friends
Room Tip: Try and get a room above floor 10 on the Empire State building side for the fantastic view.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 1 week ago
Hello Richard, Thank you for taking the time to review and stay with us at ACE NY. Was a pleasure to have you with us! We hope to have you back again soon with us. Please reach out when you stay with us again. Best, David Spillane Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
The Ace Hotel NYC ….. what comes to mind…. Clean-space- enjoyable- friendly front desk-non hassle-great bed- soft pillows- great water pressure- lovely bath products, I mean they really are stellar-safe hotel- ideal location- what’s not to love. The front desk is always happy to see you- love how I can control how bright the lights are in the room with them all on Dimmer Switches- you control the brightness- every room I’ve had I slept well and I’m a light sleeper and ask for a quite room. This is the hotel for a light sleeper. I look forward to my next business trip here. There is no question where I’m staying I’m staying here!!! My coworker loves to try out different places and complains why change a great thing I’ll stick with my Ace Hotel!!!!
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Date of stay: March 2023Trip type: Traveled on business
Value
Location
Service
Room Tip: Ask for a quite room if your a light sleeper. Book early for best rates. Booking direct had the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded Mar 20, 2023
Hello Wyonna, Thank you for taking the time to review and stay with us at ACE NY. I am so happy you enjoyed your stay with us so fully! We hope to have you back again soon with us. Please reach out when you stay with us again. Best, David Spillane Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ace Hotel is AMAZING! Li Tang is an incredible manager & helped us on my daughters wedding day. .. food was delicious, Room terrific, people were friendly and service could not be matched. Definitely stay here!
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Date of stay: September 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Everything at Ace is perfect!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 1 week ago
Hello CarriefX6310OQ, Thank you for taking the time to review and stay with us at ACE NY. We hope to have you back again soon with us. Please reach out when you stay with us again. Best, David Spillane Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Let me just start off saying that the hotel is beautiful and has a very New York style feel. The room was awesome and the services was amazing! I would refer anyone to this place! And when I come back this is where I’ll be staying for sure!
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Keep Freddy of the front desk team for as long as possible. He’s awesome!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 1 week ago
Hello Jaqu0nd, Thank you for taking the time to review and stay with us at ACE NY. I am so happy you enjoyed your time with us and had a great stay! We appreciate you spreading the word on our service and hotel. We hope to have you back again soon with us. Please reach out when you stay with us again. Best, David Spillane Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Thank you OSAYE for helping me with a seamless check in!! Very friendly and helped guide me throughout the hotel. Looking forward to coming back. Also love the bar downstairs for a drink! Bartenders are really nice
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Date of stay: September 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 2 weeks ago
Hello Reades2019, Thank you for taking the time to review and stay with us at ACE NY. I am so happy Osage was able to assist you during check-in. We hope to have you back again soon with us. Please reach out when you stay with us again. Best, David Spillane Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This was my second stay at an Ace Hotel and the legacy of cool continues. From unique design details and interesting art to spaces that inspire and welcome. The staff was stellar with a warm welcome and willingness to go above and beyond - providing bandages for heels to rando toiletries to save the day, literally. Our room was stocked with cozy hooded sweatshirt robes and thoughtfully scented lotion, etc. Between Stumptown for coffee, Black Seed Bagel to start the day, and Milk Bar for indulgences - the accessibility factor hit all the marks. This was our son’s (age 11) first time in NYC and he loved the deejay spinning beats on a Saturday night in the lobby, setting the bar pretty high.
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Date of stay: September 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 2 weeks ago
Hello Jen, Thank you for taking the time to review and stay with us at ACE NY. I am so happy you enjoyed our decor and our team. We hope to have you back again soon with us. Please reach out when you stay with us again. Best, David Spillane Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a very nice hotel in midtown Manhattan. I was easily able to walk there from Moynihan train station. The room was fantastic--clean, very comfortable bedd, lots of dimmable lamps, great water pressure in the shower. Staff was friendly and even offered to store my luggage when I checked out. The location is very convenient--I was able to walk to Central Park, Broadway show, Chelsea Market and the Highline, and a comedy club. My room was right across the hall from the elevator and I was afraid it would be noisy. Not at all--didn't hear anything.
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Date of stay: August 2023Trip type: Traveled solo
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 2 weeks ago
Hello 395erinl, Thank you for taking the time to review and stay with us at ACE NY. So happy you enjoyed our central location from where you were traveling. We hope to have you back again soon with us. Please reach out when you stay with us again. Best, David Spillane Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As soon as I arrived I was so warmly greeted by Michale at the guest services center. After having travelled solo my first time to NYC I was so happy to see such a calm smiling face. I felt immediately safe and comfortable. She took care of me like I was family and I so appreciate her. She deserves 10 stars and a raise. Thank you so much I will definitely come back again.
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Date of stay: September 2023Trip type: Traveled solo
Value
Location
Service
Room Tip: It's a great location and worth the money to be able to walk around and not spend a ton on cabs...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 2 weeks ago
Hello BStevens922, Thank you for taking the time to review and stay with us at ACE NY. I am so happy you enjoyed your time with us and for your interaction with our lovely Michelle. We hope to have you back again soon with us. Please reach out when you stay with us again. Best, David Spillane Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A group of us bought four separate rooms of varying sizes. I gotta say…these guys have the best pillows & mattresses - super comfy sleep every single night after long days out (we were there for four nights). The staff is friendly and fun. Special kudos to Front Desk Freddy and Bar Master Anthony, couldn’t have asked for more genuine, proactive and overall great hospitality from those two. They had us in stitches and truly enjoyed sharing their city with great recommendations. The location of this Ace is excellent, walkable to anywhere in Manhattan (if you enjoy exploring on foot). Drinks at Happy Hour were always a great way to start the evening and the food was delicious - we tend to do snacks and breakfast a lot. All in all, we’ll be back!
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Date of stay: August 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 2 weeks ago
Hello Victoria, Thank you for taking the time to review and stay with us at ACE NY. I am so happy you all enjoyed your stay and our cozy bed. Freddy is definitely our front desk gem and so happy you were able to interact with him. We hope to have you back again soon with us. Please reach out when you stay with us again. Best, David Spillane Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a great time on our trip and our room exceeded expectations. The front desk worker manager, Kodie, was so helpful and kind. We will definitely be back and will stay at this hotel again! I highly recommend
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 2 weeks ago
Hello Courtney, Thank you for taking the time to review and stay with us at ACE NY. I am so happy you enjoyed your time with us and that Kodie was there for what you needed. We hope to have you back again soon with us. Please reach out when you stay with us again. Best, David Spillane Director of Rooms
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the New York City area.
PRICE RANGE
$283 - $541 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ace hotel new york city
LOCATION
United StatesNew YorkNew York CityGramercy-Flatiron / Tenderloin / NoMad / Manhattan / Midtown
NUMBER OF ROOMS
286
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Frequently Asked Questions about Ace Hotel New York
Which popular attractions are close to Ace Hotel New York?
Nearby attractions include Manhattan Skyline (0.2 miles), Empire State Building (0.2 miles), and The Magician New York (0.05 miles).
What are some of the property amenities at Ace Hotel New York?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Ace Hotel New York?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Ace Hotel New York?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Ace Hotel New York?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to Ace Hotel New York?
Conveniently located restaurants include Dos Caminos, Johny's Luncheonette, and Her Name Is Han.
Are there opportunities to exercise at Ace Hotel New York?
Yes, guests have access to a fitness center and a yoga room during their stay.
Are any cleaning services offered at Ace Hotel New York?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Ace Hotel New York?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Ace Hotel New York?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Ace Hotel New York?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (2.7 miles), World Trade Center Memorial Foundation (2.7 miles), and Hamilton Park (2.2 miles).