Great location near train stations, as well as very walkable - we were able to get downtown or uptown in less than 30 minutes... Added bonus is that this location has the flagship Milk Bar downstairs...

...With its central location in Manhattan, it provides easy access to various attractions...

...The location can’t be beat - and there’s always a lively scene in the lobby in a good way...

...Plus, the location is perfect…close to restaurants, grocery stores, retails stores and a few blocks from Penn Station...

...Great location near everything we wanted to see!...

...On positive side, it's a central location, room was good-sized, Lobby attracted a young, hip crowd, there's a gym downstairs, and coffee shop, Stumptown, off the lobby...

...The location is def 100 out of 100... The hotel’s location is perfect, with easy access to the subway and felt safe to walk around, even at midnight, with bright lights and many people around...

...Great location to several shops/dining and areas of town...

...Loved the hotel, the staff and the location... We loved the location, and the in house coffee shop...

...Great bar area to lounge with friends, great location for walking to Broadway/Grand Central, Brooklyn in general...

You can always count on the Ace hotel group to choose a great location in every city they plop themselves in... As per all Ace hotels the New York location has a very hip inviting vibe The lounge/bar is buzzing and inclusive yet private if you prefer... It's a hotel for all age groups that appreciate details Another perk of this location is that the restaurant Ilili is literally around the corner...

...The place was rocking - hippest environment (even for a 70 + guest myself) Great location - steps away from a subway station that took us everywhere...

...The location is perfect, you can walk to anywhere from here, and the subways are nearby as well...

...Great location to explore the city...

...The location absolutely cannot be beat...

...A good location close to all sightseeing points, near to metro or bus station, connection to JFK airport...

...Great location, connected coffee shop, bar, and many nearby restaurants and shops...

...The location couldn't be more convenient; right in the heart of midtown...

...Situated in a great location, the front desk staff were most accommodating...

...The location was always solid but it has gotten even better over time...

...From unique design details and interesting art to spaces that inspire and welcome... Our room was stocked with cozy hooded sweatshirt robes and thoughtfully scented lotion, etc... This was our son’s (age 11) first time in NYC and he loved the deejay spinning beats on a Saturday night in the lobby, setting the bar pretty high...

The Ace Hotel offers a trendy and vibrant atmosphere, characterized by its hipster aesthetic and artistic ambiance... The hotel's industrial-chic design and eclectic decor attract a young and creative crowd...

Room 311 was wonderful—SOUL “Tapestry” & a guitar?!... Came through with guitar picks/ toothbrush/Plus Plus—felt SO Taken Care Of!...

This spot has a cool, rock & roll feel without out being too much... Great captian's bed & quality bedding...

...Subway is 2 seconds away, rooftop bar at the end of the street with a great DJ!...

...The lobby had great music and provided an area to enjoy and have drinks!...

...Lobby was hip but so dark and so LOUD. Music at night out of control loud...

...It has a witty side too with stenciled sayings on the walls everywhere. Speaking of walls, the rooms I've been in each have paintings on the walls, the most recent was a flock of blackbirds... Many of the rooms have a guitar and a turntable with vinyl to play...

...The large room itself was well designed with lots of character and accents that set it apart from other hotels...

...My favorite thing about staying here is that each room comes with a hotel guitar, which is perfect for any musician who can't travel with their instrument and uses music to de - stress The lobby bar is a great first or last visit spot for the night...

...The general atmosphere is techno-cool but our stay was highlighted by the friendly and very helpful Freddie who really went out of his way to make sure our stay was memorable...

...The place was rocking - hippest environment (even for a 70 + guest myself) Great location - steps away from a subway station that took us everywhere. Touches like a frig, guitar and turntable in the room made it unique and welcoming...

...The hotel also contains a nicely appointed lobby bar where you can get coffee or drinks depending on the time of day... It was minimal in design and had good finishes and art...

...The hotel is in a beautiful post-modern style, with attention to every little detail. the rooms are large, clean and well-kept, with refined furniture and adequate lighting for the style...

...It has the right combination of location / amenities / ambiance / design & staff to keep me coming back. Retro design of the rooms and public spaces combined with low lighting makes anyone feel instantly cool upon entering...

...But you want to feel like a rockstar in NY. Check the loft room :) guitars, vinyl player and records, a mix of new and vintage style furniture and a extremely confortable bed king size; all things in the right place and amazing view to Empire State Building, 5th avenue and Time Square... The muse is there, you just need to play the music... If you’re not hungry, just try the bar covered by the US vintage flag and try any drinks, the atmosphere will keep you busy few hours or up to midnight...

...Guitar and record player in the room which we didn't use but quirky and fun... Dimmer lights was a nice touch...

...The room is very spacious cozy and everything you would need for a home away from home...

...It came with a turntable and some great records to spin as well as a guitar that my friend immediately began playing...

...It has always been my favorite because it is unfailingly creative and warm and energetic...

...The beds are great and the staff is friendly and helpful... I’d highly recommend staying here- the price is right and you won’t feel like you are missing out on any amenities...

...On this trip I had a couple room issues because of noisy pipes that wouldn't quit, I ended up needing to switch rooms but the staff at the Ace were so great and I felt taken care of the whole way. Through my stay Jade, Matt and Osage all helped me out and made sure that I got set up with a new room so I could get a good night's sleep (and I absolutely did, since the beds and pillows are some of the most comfortable I’ve slept on)...

...On positive side, it's a central location, room was good-sized, Lobby attracted a young, hip crowd, there's a gym downstairs, and coffee shop, Stumptown, off the lobby...

...David the director for rooms has a real talent to make the guests feel welcomed...

My husband, parents and I enjoyed our stay in the Deluxe room with two double beds for three nights (we were on the 9th floor)... Since we arrived earlier than expected, we were able to leave our luggage with them, and felt safe as they provided another for us to identify our room number/name... Plus, our room had a beautiful view of the Empire State Building...

...Speaking of walls, the rooms I've been in each have paintings on the walls, the most recent was a flock of blackbirds. Many of the rooms have a guitar and a turntable with vinyl to play...

...The large room itself was well designed with lots of character and accents that set it apart from other hotels...

...Our room had a spectacular view of the Empire State Building. The room was amazingly large for a NYC hotel room... Touches like a frig, guitar and turntable in the room made it unique and welcoming...

Freddy was amazing, made sure I had the right room and was comfortable!... I first asked to get a room asap as I had to get ready for an event, and felt the room was too small... After a quick phone call with Freddy he assured me that he could get back the room I was originally supposed to stay and kept my luggage while I was at my event... When I got back I had such a quick check in and the room was beautiful!...

...Stayed in a 'small room' which I can see being great for two... Definitely consider booking a room here if you are looking for a hotel with a slightly more local and artsy feel among other big hotel brands...

...I had a double room this time, with an extraordinary view of the Empire State Building, a turntable with curated LPs, a guitar to play, a SMEG fridge as well-stocked mini-bar, and the original art in each room that I've come to love. On top of all that, a friend told the front desk I'd just lost a family member, and they went out of their way to make me feel extra welcome with a personalized welcome note, drink tickets, and a room upgrade...

...Also, many of the rooms have a guitar and record turntable...

...Retro design of the rooms and public spaces combined with low lighting makes anyone feel instantly cool upon entering...

...Our room was spacious and well laid out (2 double beds for the 3 of us). Large Smeg fridge in the room, kettle & two mugs (bring your own coffee, tea, milk, teaspoons)... Guitar and record player in the room which we didn't use but quirky and fun...

Stayed for 4 nights in the hotel during a business trip... The room itself was tiny, ramshackled, and in need of some serious love... On arriving I decided somebody was drilling the road outside, it took me 10 minutes to discover it was the radiator in the room banging...

...Our room had a funky smell, had residue on the surfaces, and the corner of carpet appeared to have a white mold growing on it. I was afraid to take my shoes and socks off in the room...

...I checked in early in the AM with Freddy who was working at the time, fully expecting to just drop off my luggage but the room was ready. I went into the room but it all felt a bit too dark for me as it had limited natural light... So I went back to the front desk to see if I could switch out the room... He advised for me to grab my things and leave it in the luggage room in the meantime so I could be free to roam and come back later... Without missing a beat, he knew exactly what the ask & plan was, and confirmed that I should be all set for the new room later that afternoon... I didn't have to explain the situation again, or feel bad about asking, or worry about potentially not having a new room... I did speak to Marcus (I think that was his name) at the front desk one night to comment on how hot my room was...

...We were super fortunate to be upgraded to an amazing room (I am on crutches and would have struggled with accessibility in our original allocated room...

2nd time staying and still Love the hotel... Lots of lights in the rooms on dimmer so you make as bright or dim as you want... AC worked great and cooled the room down fast...

...It's not typical that I would spend this much time in a hotel, but after some sudden life changes, I needed a room for an extended period, and the staff went out of their way to accommodate my needs...

...I’d highly recommend staying here- the price is right and you won’t feel like you are missing out on any amenities...

...To see in this dark hotel: -Flashlights for lobby -An extra lamp for room And get to pay a $35 a night destination fee for all this. Hunting their site this is for the fitness center (I pay $10 a month for mine that is a gazillion times bigger), Internet (despite it being unsecure, don't use unsecure WiFi) (despite a gazillon hotels not charging for WiFi) and phone calls (since no one carries a phone with them)...

...SMEG fridge full of drinks/snacks that were over the top expensive (water box $9). Felt like I was living in someone’s basement for a few days... Coffee/breakfast service in the am was ok but why spend hotel prices (breakfast sandwich $21) when you can walk 5 min for a better breakfast?... Probably won’t be back for the price...

...Of course, it was overpriced, but welcome to NYC... Not five stars, but totally acceptable given the still inflated price point...

...Pricey neighborhood but a fun experience overall!...

...Rates are great post holiday season...

...I expected better based on the reviews...

...Also, if you're not used to NYC, please drink the tap water instead of buying bottles...

...This was being expensed by my company, so I could care less about that...

...Unfortunately I have returned home to Scotland, where I’ve hung up the towel as a butlers, because quite frankly there is no competing with the Kodie Harris...

...It’s anyway sold as an artist in residence, I don’t think no one is naive, yes it’s expensive for what it is, but it’s the same in New York and other hotels were more expensive , far more!... So once you know that you can book to the ace as it’s well situated, it’s comfortable and Pricely not bad ...

...It would have been comical, actually, if it hadn’t cost hundreds of dollars a night...

I wanted a simple inexpensive hotel room In NYC over Christmas and the ace was perfect...

Be aware that whatever price is advertised you will be charged an additional $40 “destination fee” without warning. I don’t remember seeing anything about it when I made the reservations so read the fine print carefully... I saw multiple guests at the front desk as about this, obviously everyone feels taken advantage of it like I did...

...Most definitely won’t stay again and I suggest you spend your money elsewhere...

...They should be charging half the rate they do for the quality of the room. I booked a Queen room and it came with a Full size bed... I was given a paltry credit of $100 (which was about 5% of the cost of my stay), and offered a discount on a future stay... I was extremely disappointed and will not make the mistake of staying there again, discount or not...

...Breakfast available at the bar with reasonable pricing!...

...As a fine art painter I really appreciated this!...

...A little expensive but you won't regret it...

...If you have not visited the ACE online store where you can purchase their crisp and affordable sheets I recommend that you take a look; they are terrific...

...Great beds, comfy pillows, clean rooms, attentive staff and a great location. Even when I'm traveling for work, it is a stress-free zone, the moment I walk through the doors...

...The hotel itself was very clean, the staff were all so, so kind and there were so many fun/cute touches all over!...

...The hotel is kept very clean, which seems to be hard to find these days...

...The rooms are very clean and comfortable, and the lobby/bar is a lively area and fun spot to hang out before the night ends!...

...The rooms were clean and room service stopped by daily to check in on any needs for our room!...

...I was greeted by the nicest person at the front desk his name was Rudy !... The deco of the rooms were boutique like and was clean ... The bathroom was equipped with everything you needed ...

...Super cleaned evety day...

...the rooms are large, clean and well-kept, with refined furniture and adequate lighting for the style...

...Second, the great: really roomy, fabulous shower with good pressure, solid bath products, robe, TWO luggage racks ❤️, good sheets, great lobby, super-friendly and helpful staff, clean, location is convenient to Penn Station and you can easily grab a bus up Madison to the Upper East Side museums (this is what people in Manhattan do), Stumptown off the lobby... Also, if you're not used to NYC, please drink the tap water instead of buying bottles...

The loft is awesome, we had a view to Empire state building, very comfortable and big bed, pillows the best I ever had in a hotel, very clean room and amenities, a bottle of champagne was waiting for us in the room...

...After such a long run it was great to take a shower with excellent water pressure and slip into bed and sleep for what felt like 15 hours!...

...Well mentioned and spacious room, housekeeper made us so comfortable by servicing our room every day with fresh towels and linen. Every time when we came back to hotel room fells fresh and clean...

...My room was a great size for just me, the bathroom was huge, all clean and comfortable...

The room was comfortable and clean, the lobby dark and cozy...

Great hotel very clean love the vibe...

...Our stay at ACE hotel was just perfect. starting from the very good central positioning, at walking distance from the main spots (Times square,Broadway, Empire state building..etc..); the hotel is very clean, modern, with a nice lobby where you can have cocktails or a coffee and very friendly stuff...

...Sheets white crisp and new makes for a great night sleep...

...Rooms were very clean and the entire hotel has a great vibe and atmosphere...

...The incredible quality and cleanliness of the hotel was only eclipsed by the world class service of the staff...

...It is an excellent hotel, very clean rooms, perhaps it might need a bit of update but the cleanliness is Top, the beds are very comfortable and hotel stuff very welcoming and nice, front desk very familiar and very kind...

I stayed at the Ace for a work trip a week ago... On this trip I had a couple room issues because of noisy pipes that wouldn't quit, I ended up needing to switch rooms but the staff at the Ace were so great and I felt taken care of the whole way... Through my stay Jade, Matt and Osage all helped me out and made sure that I got set up with a new room so I could get a good night's sleep (and I absolutely did, since the beds and pillows are some of the most comfortable I’ve slept on)... Thanks again to Osage, Matt and Jade for being so kind, accommodating and helpful!...

...Freddy who works at the front desk was amazing! He was very kind, accommodating, patient, and was diligent in finding solutions for all of my needs... The hotel is conveniently located to union square and the subway...

...Personal attention and great vibe combined with best location for me make this hotel ideal . David the director for rooms has a real talent to make the guests feel welcomed...

Honestly, if it weren’t for the staff I would have rated this much lower... He works at the front desk and was ever accommodating we walked thru alternative rooms for cleaner carpeting, fixed my tv everyday, brought up additional lamps so I could see and even switched out my records so I could listen to Nina Simone...

...The general atmosphere is techno-cool but our stay was highlighted by the friendly and very helpful Freddie who really went out of his way to make sure our stay was memorable. Will definitely stay at the Ace again the next time we visit New York!...

...Dear Fredy, I wanted to take a moment to thank you for the outstanding service you provided during our recent stay at the Ace Hotel New York. Your assistance with the check-out process was truly exceptional, and it made a significant difference in our overall experience... Your positive attitude and willingness to go above and beyond to ensure our satisfaction truly made a difference in our stay at the Ace Hotel New York... Thank you again for your exceptional service, Fredy...

I came to The New York City for the national butler conventions and stayed at the Ace Hotel. Might I say it was the most exceptional hotel experience I’ve ever had... Without her….the Ace Hotel would crumple off the face of the earth... In my interactions with Mrs Harris, I truly understood what customer service was... If I dare say, when you look up customer service in the dictionary you would see Mrs Harris’s face staring back at your own...

...On top of all that, a friend told the front desk I'd just lost a family member, and they went out of their way to make me feel extra welcome with a personalized welcome note, drink tickets, and a room upgrade...

...Beds are comfortable, products smell great, and rain shower heads + excellent water pressure give an all body massage. Door & Front Desk teams are always friendly and greet me by name with a smile no matter how long I'm away between stays... Kodie Harris at the front desk is an absolute delight - I've never not seen her smile...

I wanted a simple inexpensive hotel room In NYC over Christmas and the ace was perfect. Did the pre check in on line ahead of time, so it took minutes to get my key once I arrived... Be comfortable exploring or figuring out how things work: tv is simple; wifi, no password required; temperature control, play w thermostat and window opening; room service, QR code on card on top of counter...

...Friends, if you are like me, I offer you this respite: the Ace Hotel. My husband and I always choose this hotel when we are in the city... The people who work at this establishment are warm, kind, and welcoming... We interacted with the front desk, the bag check, the lobby bar in the evening, and the lobby bar in the morning - every person was genuinely nice... Also, we’ve stayed a handful of times, but ever since our first stay, we are always met with a lovely “welcome back” message in our room... I’d travel to the city just to stay here... TL;DR: You will feel a warm welcome as soon as you step inside this beautiful, cool, and luxurious hotel...

...Really glad that we chose Ace Hotel for our Christmas New York visit. They were great responding to my emails prior to our visit, offering restaurant suggestions and tips... Our room was spacious and well laid out (2 double beds for the 3 of us)... Large Smeg fridge in the room, kettle & two mugs (bring your own coffee, tea, milk, teaspoons)... Hairdryer was good too - I have very thick hair and it worked well for me... Nice products in the bathroom (shampoo, conditioner, shower gel and body lotion)... We discovered the little restaurant for breakfast attached to the hotel (just left as you come out of the lift)...

...This review is for KIMANI and FREDDY at the front desk! TLDR; their customer service was great... All and all, I was pleasantly surprised by the friendliness and efficiency from everyone who worked at Ace... I checked in early in the AM with Freddy who was working at the time, fully expecting to just drop off my luggage but the room was ready... So I went back to the front desk to see if I could switch out the room... Freddy made it work though he said that it won't be ready until the normal check in time which was 3pm... He advised for me to grab my things and leave it in the luggage room in the meantime so I could be free to roam and come back later... When I got back to the front desk with my luggage, Kimani was there instead... Without missing a beat, he knew exactly what the ask & plan was, and confirmed that I should be all set for the new room later that afternoon... While this may seem like a small thing, it really makes a difference to me... I didn't have to explain the situation again, or feel bad about asking, or worry about potentially not having a new room... Throughout my 4-days stay, I mostly saw Kimani whenever I had ad hoc questions and he was always quick to help me out... One of the guys from engineering came within 5 minutes and provided a solution...

Compliments for the Ace people, they make you feel welcome and create a unique vibe in the hotel...

...Situated in a great location, the front desk staff were most accommodating. We were super fortunate to be upgraded to an amazing room (I am on crutches and would have struggled with accessibility in our original allocated room... Shout out in particular to the manager, Jesus and Steffie, who showed great hospitality and service...

Freddy offered a great experience during my short stay here! I was a regular at the Ace hotel in Shoreditch and found myself in need of wifi after having a train delay... He was able to find me a quiet space and hook me up to wifi so I could make a virtual presentation...

...The staff try really hard from the engineering staff fixing tv and heating issues, the team helping with luggage, the cleaning crew to when they used to have room service team. While over the years staff and the place has changed, one constant has been Kimani on the front desk... When Kimani is around things go so smoothly, he ensures preferences are met and he makes sure that I am very much looked after... He is probably one of the number one reasons I have not changed hotels even though my office has changed locations...

...Steffi and the team at the Ace hotel were all very friendly and welcoming. Steffi in particular went out of her way to find a solution for the credit card issues I encountered...

I had a phenomenal stay at the Ace Hotel! The incredible quality and cleanliness of the hotel was only eclipsed by the world class service of the staff... I was amazed by how each of them went out of their way to attend to my every need and proactively give me recommendations to make my New York trip unforgettable... Shout out to David, who gave a masterclass on hospitality from the moment we stepped into the hotel...

...The staff made a huge difference during a planned two-week stay that turned into one month. It's not typical that I would spend this much time in a hotel, but after some sudden life changes, I needed a room for an extended period, and the staff went out of their way to accommodate my needs... Shout out to Freddy and Jesus who were beyond generous with their time and attentiveness... I felt like I could count on them for anything...

...Great location near train stations, as well as very walkable - we were able to get downtown or uptown in less than 30 minutes. We had a very comfortable stay for the whole family, with plenty of room in the large double room we got... Every staff member we encountered was friendly and professional... Added bonus is that this location has the flagship Milk Bar downstairs...

...Personal attention and great vibe combined with best location for me make this hotel ideal . David the director for rooms has a real talent to make the guests feel welcomed...

...Great location to several shops/dining and areas of town... SMEG fridge full of drinks/snacks that were over the top expensive (water box $9)... Coffee/breakfast service in the am was ok but why spend hotel prices (breakfast sandwich $21) when you can walk 5 min for a better breakfast?...

My husband, parents and I enjoyed our stay in the Deluxe room with two double beds for three nights (we were on the 9th floor). The beds were incredibly comfy, and we were able to sleep peacefully, especially my dad... The front desk staff were exceptional, friendly, and welcoming... Since we arrived earlier than expected, we were able to leave our luggage with them, and felt safe as they provided another for us to identify our room number/name... The hotel lobby was lovely and had a chill vibe, with a restaurant, bar, and photo booth... There was also a coffee shop and dessert shop right next to it, which was convenient when waiting for others or a cab... The hotel’s location is perfect, with easy access to the subway and felt safe to walk around, even at midnight, with bright lights and many people around... Plus, our room had a beautiful view of the Empire State Building... There were many delicious restaurants nearby, including brunch, lunch, and Asian food options, making our stay even more enjoyable... We will definitely go back to this hotel soon...

...He works at the front desk and was ever accommodating we walked thru alternative rooms for cleaner carpeting, fixed my tv everyday, brought up additional lamps so I could see and even switched out my records so I could listen to Nina Simone...

...I guess I must really like it and I do... I love gallery going and this hotel is well placed for access to the Chelsea gallery district... It has a witty side too with stenciled sayings on the walls everywhere... Many of the rooms have a guitar and a turntable with vinyl to play... I had a very good meal there on my recent stay...

The Ace Hotel NY is the perfect place to stay for anyone looking for a unique and trendy experience in NY. The lobby is an excellent place to work during the day, with good wifi, and plenty of space to spread out and get things done... My favorite thing about staying here is that each room comes with a hotel guitar, which is perfect for any musician who can't travel with their instrument and uses music to de - stress The lobby bar is a great first or last visit spot for the night... It's got everything you need and more, and I can't wait to go back...

...Our room had a spectacular view of the Empire State Building. The room was amazingly large for a NYC hotel room... The place was rocking - hippest environment (even for a 70 + guest myself) Great location - steps away from a subway station that took us everywhere... Touches like a frig, guitar and turntable in the room made it unique and welcoming...

...As per all Ace hotels the New York location has a very hip inviting vibe The lounge/bar is buzzing and inclusive yet private if you prefer. The lounge bar offers great coffee and a menu perfect for chilling or a quick bite before heading out... The yogurt and fresh fruit 👏 Adjoining the lounge is an amazing restaurant Brunch and dinner were delicious !!... Through 2 other lounge doors you can find an amazing juice bar and the famous stumptown coffee... The rooms are signature hip and always extremely clean... It's a hotel for all age groups that appreciate details Another perk of this location is that the restaurant Ilili is literally around the corner...

...This is my favorite place to stay in NYC for a variety of reasons... The Lobby Bar is a wonderful space, there is a Milk Bar bakery downstairs, all of the hotel staff are so cool, and the rooms can't be beat... I had a double room this time, with an extraordinary view of the Empire State Building, a turntable with curated LPs, a guitar to play, a SMEG fridge as well-stocked mini-bar, and the original art in each room that I've come to love... On top of all that, a friend told the front desk I'd just lost a family member, and they went out of their way to make me feel extra welcome with a personalized welcome note, drink tickets, and a room upgrade... I love the Ace Hotel Manhattan and can't recommend it highly enough...

...Second, the great: really roomy, fabulous shower with good pressure, solid bath products, robe, TWO luggage racks ❤️, good sheets, great lobby, super-friendly and helpful staff, clean, location is convenient to Penn Station and you can easily grab a bus up Madison to the Upper East Side museums (this is what people in Manhattan do), Stumptown off the lobby... Also, if you're not used to NYC, please drink the tap water instead of buying bottles...

...It has the right combination of location / amenities / ambiance / design & staff to keep me coming back. Retro design of the rooms and public spaces combined with low lighting makes anyone feel instantly cool upon entering... Beds are comfortable, products smell great, and rain shower heads + excellent water pressure give an all body massage... Door & Front Desk teams are always friendly and greet me by name with a smile no matter how long I'm away between stays...

...Room was clean with just the right amount of space. Be comfortable exploring or figuring out how things work: tv is simple; wifi, no password required; temperature control, play w thermostat and window opening; room service, QR code on card on top of counter...

...Friends, if you are like me, I offer you this respite: the Ace Hotel. My husband and I always choose this hotel when we are in the city... We interacted with the front desk, the bag check, the lobby bar in the evening, and the lobby bar in the morning - every person was genuinely nice... The amenities are *cool,* but they are also luxurious... Immediately upon entering the lobby, you’ll get the feeling that this is where you were always meant to be in the City... And there are some stunning views of the Empire State Building... Also, we’ve stayed a handful of times, but ever since our first stay, we are always met with a lovely “welcome back” message in our room... I’d travel to the city just to stay here... We had plenty of quick options on DoorDash, but for a spot that does everything else so right - this was a surprise to us... TL;DR: You will feel a warm welcome as soon as you step inside this beautiful, cool, and luxurious hotel...

Really glad that we chose Ace Hotel for our Christmas New York visit... Our room was spacious and well laid out (2 double beds for the 3 of us)... Large Smeg fridge in the room, kettle & two mugs (bring your own coffee, tea, milk, teaspoons)... Hairdryer was good too - I have very thick hair and it worked well for me... Guitar and record player in the room which we didn't use but quirky and fun... Dimmer lights was a nice touch... Nice products in the bathroom (shampoo, conditioner, shower gel and body lotion)... We discovered the little restaurant for breakfast attached to the hotel (just left as you come out of the lift)... We didn't use the bar or Milk Bar (also attached to the hotel), but it all looked great... Great location and a really nice vibe...

I booked a stay at Ace NY as I love the Palm Springs location... The bed was amazingly comfortable and the sheets cozy... After such a long run it was great to take a shower with excellent water pressure and slip into bed and sleep for what felt like 15 hours!... Everyone I encountered was great, friendly and helpful...

I made a reservation for my birthday and had requested a tub. When I arrived Freddy welcomed me with a big smile and told me I’d been upgraded to the best tub in the King LOFT on the house!... He also gave me a drink ticket, welcomed me back graciously and wished me a happy birthday... It was a lovely start to a fantastic evening that was made even more so by a glorious room with a view... I always look forward to my stays at Ace but this went above and beyond... It came with a turntable and some great records to spin as well as a guitar that my friend immediately began playing... The tub that I was longing for was deep and luxurious and I had a nice long bubble bath soak the next morning after a night of birthday festivities...

2nd time staying and still Love the hotel. The Front Desk Staff is always so happy to see you... Lots of lights in the rooms on dimmer so you make as bright or dim as you want... Not a loud hotel I slept pretty good for a light sleeper... The towels are large and thick and love the great smells of the bath products... Sheets white crisp and new makes for a great night sleep... AC worked great and cooled the room down fast...

...Freddy was knowledgeable about the hotel as well shared information about attractions and etc near by. This made me feel comfortable and I will be visiting again in the future...

...When Kimani is around things go so smoothly, he ensures preferences are met and he makes sure that I am very much looked after...