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Ace Hotel New York

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4.0 of 5 stars 1,557 Reviews
#204 of 479 Hotels in New York City
Certificate of Excellence
20 West 29th Street, at Broadway, New York City, NY 10001-4502
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Ace Hotel New York
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1,557 Reviews from our TripAdvisor Community

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Showing 1,266: English reviews
New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“ACE Hotel - WOW !”
5 of 5 stars Reviewed yesterday NEW

This ACE Hotel - is amazing - the LOBBY is open to the public , I spent about 4 hours in the lobby , plugged in Laptop to work , plenty of outlets for every one . The service is amazing . Stumptown coffee is there too. the Breslin bar&gril restaurant sevices too. Wow this is a hidden gem in... More 

Helpful?
1 Thank hyip65
Miami, United States
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great value and great funk”
4 of 5 stars Reviewed 3 days ago NEW via mobile

This is a gem I just discovered on my last trip to New York. I go to New York around 3-4 times per year. The TriBeCa grande was my old favorite and now I have tried a few different places in search of a new favorite. This hotel has a huge lobby area that is very lively. I stayed in... More 

Helpful?
Thank Natalie S L
Christina D, Front Office Manager at Ace Hotel New York, responded to this review

Hi Natalie, We're so glad to hear you enjoyed your stay with us! We pride ourselves on comfort, but having fun is important to us too, so it's great to see you had a good time! Please come back soon, we miss you already! xoxo Christina & the staff of Ace Hotel New York More 

1 review
“Honeymoon ❤️”
5 of 5 stars Reviewed 3 days ago NEW via mobile

It was a great experience! Very professional workers. The hotel is located near the most important turistic attraction. We had the most beautiful room view - Empire State Building Best coffe in town 😋!

Helpful?
Thank Mihaela B
Christina D, Front Office Manager at Ace Hotel New York, responded to this review

Hi Mihaela! Thank you for your lovely review! Glad to see you enjoyed your stay. We hope to see you again sometime soon! xoxo Christina & the staff of Ace Hotel New York More 

London, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“September visit”
4 of 5 stars Reviewed 3 days ago NEW

Just back from a 4 night stay. My first time in NYC so it was a good location for walking to and from uptown and down town. The bed was so comfortable, like sleeping on a cloud - I loved it. Minibar was really well stocked and the shower gel and shampoo were beautiful The room could have had some... More 

Helpful?
Thank Tom W
Christina D, Front Office Manager at Ace Hotel New York, responded to this review

Hi Tom! Thanks so much for your review. We're thrilled to see that you enjoyed your stay with us! We're sorry to see that you had issues with lighting and plug sockets. We're at the Front Desk 24 hours, so if you ever experience those sort of issues again, please feel free to let us know anytime! We'd be happy... More 

Level Contributor
4 reviews
“Trend and friendly”
4 of 5 stars Reviewed 4 days ago NEW via mobile

Friendly environment, this place reminders me those New York shows like friends or sex in the city plus you'll be in the middle of Manhattan and so mane options for you to enjoy the city that never sleeps

Helpful?
Thank Teofilo d
Christina D, Front Office Manager at Ace Hotel New York, responded to this review

Hi Teofilo, Thanks for the positive review! Glad to hear you had a good time. Stop by again soon! xoxo Christina & the staff of Ace Hotel New York More 

Brisbane, Australia
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Very nice - would use again”
4 of 5 stars Reviewed 4 days ago NEW via mobile

We used this hotel for one night before a cruise. We had a room with shared bathroom. The room was small - but clean and comfortable and a little down the hallway we had a choice of 5 or 6 well equipped and extremely clean bathrooms. Breakfast was very nice with a good selection and included in the price. The... More 

Helpful?
Thank sydcar
Christina D, Manager at Ace Hotel New York, responded to this review

Hi sydcar, Thank you for leaving us your feedback. We hope to see you again soon! xoxo Christina & the staff of Ace Hotel New York More 

New York
Level Contributor
58 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Cool RnR vibe but teeny tiny and niche”
4 of 5 stars Reviewed 2 weeks ago

This is NYC. I get it. Everything is tiny in New York. I had a 'medium' sized room and it was super tight, especially the bathroom. That said, they make up for it with thought out details and cool design inspiration. It's very rock 'n' roll with an industrial edge, so if you're looking for something well lit and quaint,... More 

Helpful?
1 Thank jpug2002
Christina D, Front Office Manager at Ace Hotel New York, responded to this review

Hello - Thanks for leaving us such great feedback about your stay! We aim to please when it comes to making sure our guests have a great stay. Its nice to read that you appreciate all of our quirky vibes and art inside the hotel. We do have plenty of rooms that face the street with a beautiful view of... More 

Boston, Massachusetts
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Above and Beyond Customer Service!”
5 of 5 stars Reviewed 2 weeks ago

This was a last minute reservation...and I am so glad we ended up here. I was in the city visiting my sister and decided to opt for a fun staycation. The Ace Hotel is swanky, fun and embodies a cool, hipster vibe without the pretentious atmosphere. I had a few issues when checking in (all my fault) but they staff... More 

Helpful?
Thank Rose C
Gabriel W, Front Desk Manager at Ace Hotel New York, responded to this review

Hello Rose C, Thank you so much for your kind words and the time you spent in leaving such a lovely review! We do try our hardest to make sure that you are not only comfortable, but feel at home here with us. We are thrilled to hear that you enjoyed your stay, and yes the room service menu is... More 

Wanaka, New Zealand
Level Contributor
5 reviews
“just ACE”
5 of 5 stars Reviewed 2 weeks ago

rock n roll, artsy, mid manhattan? Was initially on a noisy side but having rode my bicycle from LA to NYC the staff very kindly moved me up and to a quiet room. didn't mind that I brought my bicycle, even gave me a couple of free drinks to celebrate my 5,200km bike ride in the bar. legends, love it,... More 

Helpful?
Thank polsifter
Matt W, Manager at Ace Hotel New York, responded to this review

Hi Polsifter - Congrats on finishing your bike ride! I'm happy to hear that we were your final destination and that you had a good time here. The kind comments are very much appreciated. Hope to see you again soon. xoxo - Matt and the Staff of Ace Hotel New York. More 

St Louis
Level Contributor
52 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“What a cool place”
4 of 5 stars Reviewed 2 weeks ago via mobile

I'm here on business. I did not choose the Ace it was booked for me. I was concerned that it wasn't a chain that I am used to. What an amazing place. Holding onto the history of the building with comforts of today. I stayed in medium room, which was the perfect size. Fridge was full size and stocked with... More 

Helpful?
Thank S R L
Matt W, Manager at Ace Hotel New York, responded to this review

Hi there S R L - I'm so happy you appreciated the vibe here at the Ace and that your stay was somewhat of a pleasant surprise. Hopefully your company book you here again. Thanks so much. xoxo - Matt and the Staff of Ace Hotel New York. More 

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    Amenities

    Highlights
    • Restaurant
    • Bar/Lounge
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Fitness Center with Gym / Workout Room
    About the property
    • Non-Smoking Hotel
    • Wheelchair access
    • Pets Allowed ( Dog / Pet Friendly )
    Things to do
    • Restaurant
    • Bar/Lounge
    • Fitness Center with Gym / Workout Room
    Room types
    • Suites
    • Non-Smoking Rooms
    In your room
    • Air Conditioning
    Internet
    • Free Internet
    • Free High Speed Internet ( WiFi )
    Services
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Room Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    Official Description (provided by the hotel)
    Deluxe room at the Ace Hotel. Spacious room with high ceilings, large windows and large bathroom. ... more   less 

    Additional Information about Ace Hotel New York

    Address: 20 West 29th Street, at Broadway, New York City, NY 10001-4502
    Location: United States > New York > New York City > Manhattan
    Price Range: $173 - $858 (Based on Average Rates for a Standard Room)
    Hotel Class:4 star — Ace Hotel New York 4*
    Number of rooms: 260
    Reservation Options:
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    Also Known As:
    Ace Hotel New York City
    Hotel Style:
    #121 Romantic Hotel in New York City
    #140 Luxury Hotel in New York City
    #156 Family Hotel in New York City
    #203 Business Hotel in New York City
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    Questions & Answers

    Here's what travelers have asked, with answers from Ace Hotel New York staff and other travelers.
    8 questions
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    Questions? Get answers from Ace Hotel New York staff and past guests.
    Posting guidelines
    Typical questions asked:
    • Can tickets for local attractions be purchased at the front desk?
    • Do you have to pay extra for a mini-fridge?
    • At what time does the pool open each day?

    See which rooms travelers prefer

    “Away from the elevators on a higher floor. Get at least a medium sized room. I can't imagine what a small room is like.”
    of 5 stars jpug2002, 2 weeks ago | Read review
    “rooms with view are noisier”
    of 5 stars polsifter, 2 weeks ago | Read review
    “Rooms at the top are always quiet in NY”
    of 5 stars cubes1234, 3 weeks ago | Read review
    “Ask for a room with a good view.”
    of 5 stars SeetheWorldfirsthand, 4 weeks ago | Read review
    “ask for an upgrade”
    of 5 stars JonJon76, Aug 26, 2016 | Read review
    5 of 5
    Questions? Get answers from hotel staff and past guests. Ask a question
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