ACE HOTEL NEW YORK $173 ($̶3̶7̶5̶) - Updated 2022 Prices & Reviews

If you are considering staying at this fine hotel, let me save you the trouble & just BOOK IT! Don't hesitate and go for it! I've always been a fan of the Ace properties, frequent the Palm Springs & NOLA locations. Every hotel feels like a new experience where you are transported into another time. The building itself is very impressive & historic. When you arrive you are greeted by the most delightful front desk staff & instantly you feel like an old friend returning to visit! Just thinking about my experiences so far gives me chills, as I recently started doing work travel again I was a bit nervous to go alone. But when I got to the Ace I felt secure, safe & "at home". The rooms are all unique and feature local art which truly is part of the fun when you open the door. I've stayed twice within the past few months and assure you I will be returning for every business trip if I can. The rooms were spotless & I consider myself on the side of overly critical. Saying that I was truly impressed with how impeccable the rooms were. The lobby is a whole VIBE, where you can relax in the morning with coffee or a cocktail to top off the day! The beds are beyond comfy, love the robes provided & the pillows are made for a princess. I would know, I even bought them for my home! The bathroom showers feel like a waterfall & love that beautiful shampoo, conditioner & body wash is provided. Makes packing a bit lighter & love that it's sourced from Japan!! Special shoutout to David for always making sure I feel right at home. Thank you so much to everyone at the Ace, I can't express how grateful I am to have found such a great place to rest after the chaos of the city! It's great to know I always have a place to call home in NYC!! Cheers!!…

Date of stay: May 2022

Location

Service

Sleep Quality

Trip type: Traveled

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CMB wrote a review May 17

New York City, New York1 contribution

Great Ambiance and Amazing Staff!

I had such a beautiful experience with Freddy today at the Ace Hotel! Even with graduation and a ton of other things going on in the city, he made sure to exceed my expectations. He found a room that is PERFECT for me and made sure to give me a tour before so I knew how everything worked and how to get there. 10/10 recommend staying here, and I hope everyone gets to experience the greatness of Freddy at the Ace Hotel! The lobby (and its staff) are also fantastic! Freddy recommended the chicken flatbread and now so do I.

Date of stay: May 2022

Value

Cleanliness

Service

Room Tip: there are some rooms that have a turntable for anyone who's interested in music!

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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York

Responded 2 days ago

Hello Carsonb775, Thank you so much for the wonderful shout-outs to our team! It is great to hear so many were able to assist you during your stay and that you enjoyed it fully. I love knowing that. We hope to have you back again soon and do it all over again! Best, David Spillane Director of Front Office

Monica S wrote a review May 13

New York City, New York3 contributions4 helpful votes

Beautiful, clean, amazing staff!!!!

Such a beautiful hotel in the heart of NYC! The rooms are huge and very clean. The staff is impeccable. I couldn’t gush more about this hotel. I will be spending all my future trips to NYC at the Ace hotel, guaranteed!

Date of stay: May 2022Trip type: Traveled

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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York

Responded 5 days ago

Hello MonicaGoldenS, Thank you so much for a wonderful review. We can not wait to have you back again with us! Best, David Spillane Director of Front Office

Robert W wrote a review May 13

2 contributions2 helpful votes

THE BEST

Did a quick weekend here. One of the best experiences in NYC. David hooked me up and made this weekend very special for my girlfriend and me. Staff, rooms and service is top notch. Best bang for value and the location makes it easy to get anywhere you need.

Date of stay: May 2022Trip type: Traveled

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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York

Responded 5 days ago

Hello RobertwJ2274KF, Thank you for staying with us and for a great review. I also appreciate a little shout-out to me. We can not wait to have you back again with us and please reach out when you do. Best, David Spillane Director of Front Office

Mister H wrote a review May 13

1 contribution

This staff is incredible!!

I'm an avid business traveler and travel all over the world, often requiring long stays. And there's no better staff to make you feel welcomed than the staff at The ACE. They remember your name, ensure your comfort, and have the best local reccomendations. They clearly have a few All-Stars, but Freddy definitely stands out. He's got great style, keeps it friendly yet respectful, and has all the best recc's for local fun and dining. The rooms are great and comfortable too with everything you need for a comfortable and fun stay in the middle of Manhattan.

Date of stay: May 2022Trip type: Traveled

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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York

Responded 5 days ago

Hello Mister_Hood45, Thank you so much for staying with us and for a great review of your stay. I am so pleased to see Freddy made such an impression! We can not wait to have you again with us. Please reach out when you stay again. Best, David Spillane Director of Front Office

AndrewC130 wrote a review May 10

Petersfield, United Kingdom25 contributions28 helpful votes

Avoid this self regarding hipster place

Apart from its central location, avoid this over priced poor quality hotel which is so self-regarding it’s forgotten that it’s purpose is to serve customers. Obsessive about being so hip, their basic design and customer service is woeful. Plus side - the room was big for a New York midtown hotel. Downsides - whole hotel is deeply gloomy and unnecessarily dark as was the room which had negligible lighting; shower was very low pressure; the mattress wasn’t the greatest and the bed was wedged between two walls with tiny space to get to it; I don’t need a guitar and a record table in the room, I need drawer and closet space; the lifts are frustratingly the slowest invented. Don’t bother going to the coffee bar in the lobby because it takes them ten minutes to serve you; the lobby area of which they’re so proud is so dark you can’t work in it and is loud all the time. And having left my AirPods in the room on departure, when I contacted security, they couldn’t have been less interested in the fact that they hadn’t been handed in.…

Date of stay: April 2022Trip type: Traveled

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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York

Responded 5 days ago

Hello AndrewC130, Thank you so much for taking the time to review us and stay with us at Ace. We appreciate your feedback. I am sad to read you did not fully enjoy your stay with us here at Ace. I have already alerted our department heads of the room issues so they can be addressed as that is not the impression we want our guests to feel. We do always try and assist with any lost and found items. I do remember this being looked into and nothing was reported found in the room or on the property during your stay. I am very sorry that we were not able to assist in this. Please reach out to me if you choose Ace again so I can oversee your reservation and turn your experience around, Best, David Spillane Director of Front Office david.spillane@acehotel.com

Eileenln wrote a review May 10

2 contributions

The most incredible place!

What can I say about the Ace Hotel? It’s not your typical cookie-cutter hotel. It’s funky and cool, with decor like an edgy New York City apartment. The room was comfy, the beds amazingly comfortable, with welcoming touches and fully equipped mini-bar. I wanted to put the cool light fixtures in my purse (but I didn’t!). The service was friendly and attentive. The front desk staff was so cheerful. We were having trouble trying to stream a show and they sent someone up quickly. He was nice, too! My daughter goes to school here so I will definitely make the Ace my new favorite place to stay.

Date of stay: May 2022Trip type: Traveled

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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York

Responded 5 days ago

Hello Bunkylm, Thank you so much for your review of us and for joining us at Ace. I am so pleased to read your wonderful review of us and the details of your stay. I love hearing my team was welcoming and that you had a good night's sleep in our beds. We can not wait to have you join us again! Please reach out when you do. Best, David Spillane Director of Front Office

Yobi Nounet wrote a review May 9

Paris, France316 contributions115 helpful votes

+1

L’inverse d’un upgrade : un downgrade !

Downgrade in ACE Image speaks by themselves! This is was you get at ACE for close to $500 by night. Such venues used to friendly welcome their guest in an informal manner. That the reason we like to stay at ACME in Chicago, at HOXTON in London and in many other places at Mama Shelter. This use to be the warranty of a nice stay. In NYC, August 2019, room 1217 was disappointed after an amazing stay at ACE in LA. Last December, sister’s houses in LA in Palm Spring was heavenly. Therefore we gave an other chance to Big Apple 29th Street with an upgrade to a larger room. In 2019, Room 1217 was a disappointment. The room was clumsy in a form of a Z but the view on Empire State was just amazing. This was a medium size room. The proximity with the elevator was an nuisance. It smelled dust around the bed. In 2022, Room 919 was proposed. Despite the size of the room, there might be a king of fenshui iatus that make the room quite inconfortable even though it is large with a couch. Opening bathroom’s door, that a shock. Toilettes, bath and sink fits in 2 SQM max. Some toilettes are bigger than this. It is claustrophobic. Getting to the reception I explained that I would prefer a bigger bathroom. After 40 minutes and 5 to 6 différents people (with a white air guy who disappeared after telling me he would check with his boss). They propose an option. Every single time I had to get back to the desk. This would have been wise to come and get me in the lobby. They proposed a room and I asked to see it. It “pissed” them off. Finally someone show it to me. The 1017. The same awkward room as the 1217 with amazing view. At least the bathroom was small but from an acceptable size. Seal siles are black. I was intrigued the day before leaving. So I used a tissue to check them at the level of my shoulder. This was properly disgusting. I mention it to the desk showing pictures. I recall the downgrade for which they propose a discount of $80 ($40 for two night). We spend the all day out and come back to pick up our luggage before going to the airport. The same white hair guy was behind the desk. Without saying a word he call someone with his talkie walkie. No one offers to find a taxi for us. We walked under the rain and find one after at least 30 minutes. All in all this is not cool at all and such venues should no longer be mentioned into LVMH Guide. This was our 25th birthday and you expect everything to be perfect and cool. Such a disappointments.…

Date of stay: May 2022Trip type: Traveled

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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York

Responded 1 week ago

We appreciate your feedback Lionel, It's unfortunate you had such challenges during your time with us. Please know that this is not the level of service we strive to provide for our guests, and we will make sure to address all of your comments and concerns. We always strive for our guests to have the best experience. I have replied to your email in regards to all your challenges and am here to assist you. Best regards, David

Brad F wrote a review May 3

3 contributions1 helpful vote

Cool hotel and great location

The hotel and room was ace. A really nice size, very cool room and great shower. The bar was always lively and served great cocktails too. The location was perfect to explore all of Manhattan. Highly recommend and would definitely be my first choice.

Date of stay: May 2022Trip type: Traveled

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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York

Responded 2 weeks ago

Hello 478bradf, Thank you so much for taking the time to review us and being a part of Ace NY! I am so happy to read you enjoyed your stay and the experience at the Lobby Bar. I love that we are your first choice! Please reach out when you stay again. Best, David Spillane Director of Front Office

Michael H wrote a review Apr 2022

1 contribution

Great vibe and good food

We had drinks at the lobby bar which was the best decision. The lobby has a great atmosphere and the fries and Buffalo wings were fire. The rooms were also great. Can’t wait to come back again next time I visit New York City

Date of stay: April 2022Trip type: Traveled

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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York

Responded 2 weeks ago

Hello MichaelhG1408LI, Thank you so much for taking the time to review us and being a part of Ace NY! We are so happy you enjoyed your stay with us and enjoyed our Lobby Bar! We can not h=wait to have you back with us. Best, David Spillane Director of Front Office

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