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The GEM Hotel Chelsea

300 W 22nd St 22nd Street & 8th Avenue, New York City, NY 10011-2602
Traveler (274)
360
Panoramas (7)
Room & Suite (184)

About

#338 of 501 hotels in New York City
Location
Cleanliness
Service
Value
Free Wifi. The GEM Hotel Chelsea is ideally located in "your corner of the world." We provide an intimate, boutique atmosphere and offer our guests elegantly designed rooms with luxurious amenities. This New York City boutique hotel is conveniently located in the neighborhood of Chelsea. This trendy Manhattan neighborhood is filled with chic art galleries, night club hotspots, world-famous restaurants, shopping and more. Guests are within walking distance to Penn Station and world-famous Midtown Manhattan attractions such as Madison Square Garden, Times Square, Macy's/Herald Square, the campus of New York University (NYU) and the Empire State Building. The hotel is one block from New York City's subway system. Surrounding neighborhoods include Greenwich Village, the Flatiron District, Union Square, Midtown and the Meat Packing District.The GEM Hotel Chelsea offers a wide array of amenities and services that add value. All guest rooms are smoke-free and boast LCD televisions with HD channels,iPod docking stations, cordless telephones, paraben-free bath amenities, bath robes, down pillows, plush towels and Wolfgang Puck coffee. Standard room amenities include coffee makers, hair dryers, irons and ironing boards.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Car hire
Massage
Rooftop terrace
Parking
Free internet
Wifi
Public wifi
Internet
Coffee shop
Baggage storage
Non-smoking hotel
24-hour front desk
Express check-in / check-out
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Room features
Non-smoking rooms
Bathrobes
Air conditioning
Housekeeping
Safe
Telephone
Flatscreen TV
Complimentary toiletries
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighborhood
Business
Languages Spoken
English, Spanish, German, Italian and 1 more

Location

Full view
100Great for walkers
Grade: 100 out of 100
236Restaurantswithin 0.3 miles
43Attractionswithin 0.3 miles
Contact
300 W 22nd St 22nd Street & 8th Avenue, New York City, NY 10011-2602
Getting there
La Guardia Airport7 mi
Teterboro Airport8 mi
23rd StNew York City Subway2 min
23rd StNew York City Subway4 min
Neighborhood
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighborhood life. The contemporary art scene is an integral part of the neighborhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighborhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
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1,349Reviews
23Q+A
100Room tips
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Popular mentions
My fiancé and I were in NY this past weekend. We are from Florida. We were having a great time and out of no where, the blackout happened on Saturday. We were staying in midtown. We had no idea what was happening and quickly left the area to Chelsea. After about an hour, there was no information on why it happened, and when or if the power would come back to our area (Marriott Marquis). We were panicked and searched online for a hotel, incase power never came back. We found this place (The Gem Hotel) and booked a room. After about another hour, the mayor of NY said power would be restored by midnight. We quickly tried to cancel our reservation and we were advised by booking.com that it would be up to the hotel on whether or not we would be charged. We phoned the hotel and ultimately were told to email the general managers email address with our reason for canceling (booking.com sent them an email as well). After explaining what had happened, they still went ahead and charged us for the room and didn't care about the extreme circumstances, which caused us to book this room, just two hours before. The management at this hotel was not empathetic to our situation at all. We were tourists in a city with a history of terrible situations involving mass disturbances and casualties, by outside influences. We were very uneasy and thought we were doing the right thing at the moment, by booking this room. We were very disappointed with their decision to stick the payment to us, even after what happened and only after booking and canceling within a few hours, during the timeline of the blackout.
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Response from Ejaz B, General Manager at The GEM Hotel Chelsea
Responded 6 days ago
David, we're sorry for the unfortunate circumstance, and I understand that the blackout can cause some panic. However, we uphold strict cancellation policies, and our team was only following guidelines. My apologies for the inconvenience -- I hope the rest of your visit in NYC was fantastic. Thank you!
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I stayed in Gem Hotel Chelsea for 4 nights during Jan 2019 to attend a business meeting. It is central but overall terrible. I arrived midnight, the room was very small, no water to drink, no breakfast/restaurant, nothing at all. The toilet was even not flushed and it was dirty. I haven’t stayed in this type of a hotel before, I was really shocked as it was not cheap as well.
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Response from Ejaz B, General Manager at The GEM Hotel Chelsea
Responded 6 days ago
Dear guest, Thank you for taking the time to write us a review. I understand you stayed with us in January, at that time we were not serving complimentary breakfast, now we do. We also offer complimentary water upon request. We thank you for your feed back. We hope that you give us another chance. Thank you,
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I stayed here for 5 nights in June and had the most wonderful holiday. Upon arrival, I was given the choice between view or quiet. I thought, well I'm in NYC which isn't known for it's peace and quiet, so I'll go for the view. Monday to Friday it was okay, but the weekend nights I had horns from cars and ambulance sirens at 02:00. No regrets though, it was a good room (420). The windows didn't really open, or at least didn't stay open and felt precarious, which was a bit rubbish because it was 28 degrees outside. When I turned the aircon on it sounded like a helicopter was taking off. On the whole though, the shower was reasonable and room clean. Breakfast was no good for ceoliacs, so I ended up going out for that. It's just pastries and fruit, and coffee or fruit juice. The hotel is excellently located for 23rd Street subway and I walked up to Central Park a few times, and down to Greenwich Village. Getting over to Brooklyn was easy (subway) as was getting up to the American Museum of Natural History, becauses they're direct lines. I was out all day, every day but the hotel was fine in the evening. Other guests were noisy though, I don't understand why people need to shout in corridors or slam doors, it's just basic manners not to. The wifi wasn't brilliant so I tethered from my phone. That worked well! For the coffee sachets, just request milk from reception and they drop it up within 3 minutes. Excellent service! On the whole, I'd stay there again largely due to the excellent location and friendly staff.
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Response from Ejaz B, General Manager at The GEM Hotel Chelsea
Responded 2 weeks ago
Dear Guest, Thank you for taking the time to write us an excellent review. We are happy that you enjoyed your stay with us. We work very hard to make sure our guest enjoy their stay with us. it is good to know that you found our staff friendly and you plan to stay with us again. Again, thank you for your stay and we look forward to welcome you in near future.
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I'd call it good enough but I would not recommend staying more than a night or two tops. I easily would have bumped this up to 4 stars if I wasn't hit by the overpowering marijuana stench upon entering my non-smoking room. And while the front desk clerk expressed empathy, there were no other rooms available and the best he could offer was opening a window and spraying air freshener. All that being said, our stay was not terrible. Amazing location, yes it's a tiny room but perfectly adequate and clean. And you get what you pay for, I snagged an under $300/night via Hotwire.
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Response from Ejaz B, General Manager at The GEM Hotel Chelsea
Responded 3 weeks ago
Dear Guest, First of all i would like to thank you for taking the time to write us a review. We are happy to know that you found your room to be cleaned. We are glad that you thought our location to be "Amazing". We are so sorry that upon check in you found some stench in the room. All of our rooms are non smoking and we do inform all of our guests upon check in. If we were not sold out that night we would have moved to a different room. We work very hard to ensure guest satisfaction. We wish that you give us another opportunity and come back to stay with us. Thank you again for staying with us.
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Arriving at 12:30 AM, after a torturous taxi ride from Laguardia, all I wanted was a room. What I got was much more. I was greeted in a friendly, welcoming manner and elated to hear that I was upgraded to the penthouse. My day ended very well, but with an early meeting, I drew the curtains and closed the blinds so I could quickly hit the sack. The morning revealed a rather small room, but this was more than OK since it came with a great price of slightly more than $100 in New York! I got ready for the day, went downstairs to pick up pastries and coffee for breakfast, and returned to my penthouse. Opening the blinds and curtains of my room revealed a wonderful surprise, a large furnished patio with pleasant views of New York. The sunny, cool weather made breakfast on the patio a thoroughly satisfying experience. The pastries and coffee, by the way, were very good. Check-out later that morning was quick, and the very friendly service continued the very pleasant experience. The Gem is not the most comfortable hotel I’ve enjoyed, but it left such a pleasant impression that I would gladly return. It would certainly be very difficult to beat the price in New York, and the hotel was very close to my meeting place on Astor.
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Response from Ejaz B, General Manager at The GEM Hotel Chelsea
Responded Jun 17, 2019
Dear Donald W, Thank you for taking the time to write us a wonderful review. We are happy to know you enjoyed your stay with us and found our staff to be friendly and caring. We work very hard to please our guests. We look forward to welcome you in near future. Thank you!
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PRICE RANGE
$137 - $328 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the gem hotel chelsea
FORMERLY KNOWN AS
GEM Hotel - Chelsea, an Ascend Collection hotel
LOCATION
United StatesNew YorkNew York CityManhattan / Chelsea
NUMBER OF ROOMS
81
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