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Doubletree By Hilton - Times Square South

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Doubletree By Hilton - Times Square South
Doubletree By Hilton - Times Square South
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1,398 Reviews from our TripAdvisor Community

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Showing 1,209: English reviews
Lima, Peru
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed yesterday NEW

Every single thing was broken or was not functioning properly. Very poor value for the money paid. Staff rude (only Thomas was very nice to be fair). Located next to lots of garbage and a place where hot dogs and food cars were stored (smelled horribly).

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Carlos Andrés M
Washington DC, District of Columbia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Staff at hotel were great, rooms were good a good size and clean. The location was in the center of Times Square. Some folk might like this location and we thought we would too. Holy smoke, chaos at its best. It's a constant traffic jam with cars and people right outside the front door. New York is easy enough to... More 

Helpful?
Thank jtp4050
Myrtle Beach, South Carolina
Level Contributor
50 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

There was plenty to hear at the hotel; it was in the midst of a great deal of construction. We were on the 12th floor and could still hear the drill hammering away. Since it only happened during daylight hours (about 7 - early afternoon), it didn't bother us as we were already up and it was over before we... More 

Helpful?
1 Thank BossQueenEJ
Vevey, Switzerland
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

The hotel did not respect our reservation in Booking.com concerning the rate and the kind of bed ordered. Rooms are small. The hotels makes you sign at the registration a form with a fee 25% higher than on you web booking.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank miani02
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review

Good Morning miani02, I am sadden that you feel that your stay was not the best. We strive to do our best to make sure each guest leaves with a since of fulfillment. I guess we dropped the ball at this point. Also if you feel that your rate does not reflect the rate of Booking.com please contact the hotel... More 

Level Contributor
7 reviews
6 hotel reviews
5 of 5 stars Reviewed 1 week ago via mobile

Love love Carmenza she rocks please ask for her!! She is so attentive suggested a substitute cocktail and it was so much better than expected!! Love her, here for 9 days super happy yo be here!! Thanks Carmenza for making the NY transition amazing!

Helpful?
Thank Swishsplash
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review

WOOOOOW 5\5 Swishsplash, Thanks so much for the wonderful review. I will forward this these kind words to Carmenza and the Head of Food & Beverage. Know that our home is your home. Have an awesome day. More 

Reform, Alabama
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

My family and visited end of May 2016. We had reservations for three rooms. One of the three had no air conditioning. After one extremely uncomfortable night, we were moved to a second room just across the hall that was no cooler. Finally after a third move we had a comfortable,cool room. Fortunately, the other two rooms occupied by other... More 

Helpful?
Thank wendib858
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review

Good AM wendib858, I am so sorry to know that the beginning of your trip was not as comfortable as the latter. We aim to make sure each guest has a memorable experience. Seems like that was not the case and for that I am sorry. We know how difficult the food truck mart can be but we do appreciate... More 

New Jersey
Level Contributor
33 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 1 week ago

I was very nervous about booking a week here from other reviews, but do not hesitate to book. Yes the room is small but for two adults or small children it is fine. our room was very clean and modern. It was up to date. beds and pillows were soft. Loved the water pressure in shower, also bathroom modern with... More 

Helpful?
Thank MLZS
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review

"GREAT GUEST, MAKES A GREAT HOTEL" MLZS, Thank you so much for your kind words. It was our pleasure to host you while you were in NYC. We are thankful for your insightful review and just know that our home is your home. Have an awesome day!!!! More 

Oklahoma City, OK USA
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
3 of 5 stars Reviewed 1 week ago

First the location - At 36th between 8th and 9th it is close enough time square, and many other tourist attractions. It is also near the Hell's Kitchen area which has a lot of choices to eat (at far less than the cost 4 blocks closer to time square). For my purposes it was only 4 blocks from where I... More 

Helpful?
Thank rayaa3
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review

WOW Good AM rayaa3, Thanks for this very insightful review. Many guest to come will find this very informational. Thanks for staying with us and please know, when you come back to NYC we will change those 3 stars to 5. CHALLENGE ACCEPTED!!! :) More 

1 review
4 of 5 stars Reviewed 1 week ago

Wonderful vacation - Thanks! First time visit to NYC. We stayed for 6 nights at the beginning of August, on the 26th floor (with a north facing view). Everything worked in the room; A.C & WiFi worked well, room was quiet and the bed was very comfortable. We had no issue with the two elevators, as they worked well. The... More 

Helpful?
Thank Scott F
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review

Scott F you're FANTASTIC, Thank so much for the awesome review. We are happy to know that your stay was successful. We aim to make sure each guest is well rested and well taken care of while with us. Remember, our home is your home!!! More 

Ottawa, Canada
Level Contributor
51 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

A beautiful hotel in a perfect location. Within a 10 minute walk to the centre of Times Square, and hundreds of restaurants . The staff were friendly and front desk staff were exceptional! Unfortunately the concierge was not as ept at providing helpful information regarding directions. The facilities were clean, air conditioning was perfect (and climate controlled rooms), and bed... More 

Helpful?
Thank STEVE W
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review

Thanks Scott F, We thank you for being a loyal "Hilton Man" and allowing our staff to serve you when you were here. Come back soon and thanks again!!! More 

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Room Service
  • Business Center with Internet Access
  • Laundry Service

Additional Information about Doubletree By Hilton - Times Square South

Address: 341 West 36th Street, New York City, NY 10018-6401
Location: United States > New York > New York City > Midtown , Hell's Kitchen
Price Range: $183 - $480 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree By Hilton - Times Square South 4*
Number of rooms: 224
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Expedia, Booking.com, Hotwire, Travelocity, Priceline, TripOnline SA, Hotels.com, Odigeo and Jetsetter so you can book your Doubletree By Hilton - Times Square South reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Wyndham New York City
Wyndham Garden Hotel
Hotel Style:
#189 Luxury Hotel in New York City
#197 Family Hotel in New York City
#224 Business Hotel in New York City
#228 Romantic Hotel in New York City
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