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Holiday Inn Express New York City Times Square

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Holiday Inn Express New York City Times Square
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1,997 Reviews from our TripAdvisor Community

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Showing 1,522: English reviews
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Paris, France
Reviewed 1 week ago

Stayed in this hotel for a short period of time while in NYC. The hotel is under construction on many floors! The elevators are constantly used for work purpose!!! As a result, only 1 working elevator for all guests!!!! Elevator wait time is too long at times you have to wait more than 10-15 min!!! Not an option for stairs...

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Helpful?
Thank Indira D
Amsterdam, The Netherlands
Reviewed 1 week ago via mobile

I recently stayed at this hotel during a short trip to New York, which is conveniently located for sightseeing in Manhattan. My room was very basic but clean and decent. Facilities are a bit old and elevators are small and also used by staff for cargo, which makes you wait for long time to go up/down, especially if your room...

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Helpful?
Thank Camilo C
East Setauket, New York
Reviewed 1 week ago

Clearly the hotel is under construction on many floors! Only 1 working elevator! Elevator wait Tim 20-30 minutes happened 4 times in a 1 night stay! Had to change roooms due to heating issue and door to room malfunctioning! 2nd room heat was either to hot or to cold, bathroom freezing! Went down 32 flights of stairs to change the...

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Helpful?
Thank Kelly H
Rotherham, United Kingdom
Reviewed 1 week ago via mobile

Many positives to this hotel; great location, friendly staff, good selection for an early breakfast, free coffee and tea facilities, very clean. Only a few negatives to this hotel, the rooms are very small, as is the wardrobe, 1 of our rooms door did not shut at the bottom. Lifts are quite slow also. For the price and location I...

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Thank vikyvk
Girdletree, Maryland
Reviewed 1 week ago

Hotel was to be expected. It was a small room but that is normal for NYC. The hotel was clean and guest services was friendly but their vending machines were empty and it took a long time to get an elevator in the morning. The lobby was always super crowded but it was close to everything...irish pub down the street...

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Thank blondiekar
Camden, New Jersey
Reviewed 2 weeks ago via mobile

36 floor hotel that had only 1 working elevator!!! Crazy. Room with King bed wasn't king size at all. Very small-- though chair was comfortable to sit in. Lobby was ill appointed. Disappointed in the product. Not up to standards.

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Helpful?
Thank jpsjamdg
Henry L, Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear Jpsjamdg, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Henry L. Asst. Front...

Reviewed 3 weeks ago

We stayed day for one night in the city. We book a room with twin bed by accident and they were still able to switch us to a room with a queen bed. They're awesome especially Joirie Mayers. She switch us into a room on the top floor with excellent view. Props to her.

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Helpful?
Thank Nana P
Henry L, Manager at Holiday Inn Express New York City Times Square, responded to this review

Hello Nana p, Thank you so much for positive review. I sure this definitely put a smile on Joirie face when she read this review. We really appreciate you taking the time out of your day to give us your feed back. Until next time, Henry L. Asst. Front Office Manager Holiday Inn Express Times Square.

Reviewed 3 weeks ago

We stayed here for 5 days, the staff on the front desk were friendly, there was building work going on when we were staying, but we weren't affected by this. The room was a bit dated, but had a very large bed that was very comfortable. There was a TV with about 40 TV channels on, the wifi was a...

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Helpful?
Thank matt9478
Henry L, Manager at Holiday Inn Express New York City Times Square, responded to this review

Hello Matt9478, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Henry L. Asst. Front Office Manager Holiday Inn Express - Times Square

Napoleon, Ohio
Reviewed 3 weeks ago

This hotel was recommended to us, and I wish to do the same! The room was not large, but we had plenty of what we needed....and everything worked! There were plenty electrical outlets, the room was very clean,the elevators worked well, amenities were readily accessible, and staff was friendly! The continental breakfast was amazing.....hot dishes every day along with a...

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Helpful?
Thank K N
Henry L, Manager at Holiday Inn Express New York City Times Square, responded to this review

Hello K N, First I would like to thank you for your recommendation. It is much appreciated to have our guest take the to give us their feedback. I am glad to hear that the hotel itself and the location stratified all your needs. We will surely be seeing you in the future. Thank you again! Henry L. Asst. Front...

North Fort Myers
Reviewed 4 weeks ago via mobile

Nice size room for NY clean friendly staff conveniently located to Port Authority, Broadway and Times Square definitely will stay again. Had on site restaurant and lively bar which was great because our weather was a wet weekend

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Helpful?
Thank Kathleen M
Henry L, Manager at Holiday Inn Express New York City Times Square, responded to this review

Hello Kathleen M, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Henry L. Asst. Front Office Manager Holiday Inn Express - Times Square

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
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About the property
  • Wheelchair access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
New York City hotel offers location close to Times Square. Located in the middle of Manhattan, the Holiday Inn Express New York Times Square offers comfortable accommodations near New York s biggest attractions. With LaGuardia (LGA) and JFK International (JFK) both less than 15 minutes away, you'll find it easy getting to and from your destinations. Within walking distance of our Manhattan hotel, you can find a wealth of attractions. Just a block from our New York City hotel is Times Square and Broadway theatres. Other well known New York attractions such as the Empire State Building, Broadway and Central Park are within a few blocks of our hotel in Manhattan. Located near 42nd Street, our hotel is close to the main subway lines so you can get around the city easily. For the business traveler, there are many major New York business attractions located near our hotel in New York City. Major headquarters including Merrill Lynch, Legg Mason and Ernst & Young are all within walking distance of our New York City accommodations. With our convenient Manhattan location, you can make it on time to all your New York City meetings. Consider starting your day with one of our famous cinnamon rolls from the hot breakfast bar. Additionally, you can stay connected throughout your entire stay at our New York City hotel with free high-speed Internet access. Book your New York City room reservations now at our Manhattan hotel. ... more   less 

Additional Information about Holiday Inn Express New York City Times Square

Address: 343 West 39th Street, New York City, NY 10018-1401
Location: United States > New York > New York City > Midtown , Hell's Kitchen , Garment District , Manhattan
Price Range: $138 - $388 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express New York City Times Square 3*
Number of rooms: 210
Reservation Options:
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Also Known As:
Holiday Inn Express New York City Times Square Hotel New York City
Hotel Style:
#169 Romantic Hotel in New York City
#207 Business Hotel in New York City
#234 Family Hotel in New York City
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express New York City Times Square staff and other travelers.
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Questions? Get answers from Holiday Inn Express New York City Times Square staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“lower floors due to the construction issues!”
 of 5 bubbles IndiraD_13, 1 week ago | Read review
“There are two elevators which are used for staff service and guests and have been known to require expert help to keep them working.”
 of 5 bubbles RETIREDTRAVELLER06, 4 weeks ago | Read review
“Higher floors eg 20 to 36 have good views of e city,however the downside is a wait for one of the two very busy lifts.”
 of 5 bubbles billy086, Jan 11, 2017 | Read review
“The lower, the better, so it is not dependent on the elevator.”
 of 5 bubbles silvinh0d, Jan 9, 2017 | Read review
“Choose a high floor and king-size bed”
 of 5 bubbles Jnachbur, Jan 7, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question