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Doubletree by Hilton New York Times Square West

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Traveler (544)
Room & Suite (154)
Video (1)

About

Location
Cleanliness
Service
Value
Property amenities
Room service
Free Internet
Restaurant
Bar/Lounge
Fitness Center with Gym / Workout Room
Business Center with Internet Access
Concierge
Dry Cleaning
Laundry Service
Meeting rooms
Non-smoking hotel
Paid Wifi
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair access
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Room features
Air conditioning
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Mid-range
HOTEL CLASS
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Special Offer:Price Match Guarantee
Hotel deals

Location

Full view
100Great for walkers
Grade: 100 out of 100
415Restaurantswithin 0.3 miles
127Attractionswithin 0.3 miles
1,770Reviews
642Photos
166Q+A
100Room tips
Traveler rating
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Popular mentions
Booked in via a package deal with British Airways for my 60th birthday. Having been a Hilton Honours member for 20+ years I was confident of a good experience-wrong assumption! Checked in and asked if they could do anything for me for the occasion, greeted by no answer and a
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Hotel's Favorite
We are a couple of two having just returned from NYC.Stayed in double tree for 2 nights and it's just 3 minutes walk from port authority bus terminal.The lobby is milling with guests arriving and leaving but we had a very quick check in and an even quicker check out.Our room was
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Response from 00gc, General Manager at Doubletree by Hilton New York Times Square West
Responded 3 weeks ago
Thank you for your wonderful feedback. We were pleased to read that you found our location to be perfect for your needs. We are also happy that you were impressed with our clean, comfortable accommodations combined with the convenience of being the closest Doubletree to Times Square. We look forward to having you stay at DoubleTree by Hilton Hotel New York Times Square West the next time you visit our exciting city. Richard Hotter General Manager
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Great location! Clean and reasonable rates. The room was small but well organized, offered everything I needed for my stay. The staff was very nice and helpful. This hotel has a great roof top bar with an amazing view of the city, it was a nice perk.
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Review collected in partnership with DoubleTree by Hilton
Response from 00gc, General Manager at Doubletree by Hilton New York Times Square West
Responded yesterday
Much gratitude for taking time to review your stay at DoubleTree by Hilton Hotel New York Times Square West. We are glad you liked our prime location, well-maintained property, accommodations, friendly staff, and rooftop bar. Thank you for your review. Please come back and see us again soon. Richard Hotter General Manager
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Arrived at hotel and had good check in with polite staff. Busy reception area/ lobby. Lifts take ages as there are only four servicing 37 floors. We had a family room on the 34th floor with two small double beds. On the night we arrived (Saturday) there is a club night on the
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Response from 00gc, General Manager at Doubletree by Hilton New York Times Square West
Responded yesterday
Thank you for staying at our hotel and sharing your feedback. Exceptional service for every guest is our highest priority, and we apologize for disappointing you. Your comments will be shared with the team in order to better serve future guests. We value you as a guest and hope we have the opportunity of welcoming you again to enjoy the hospitality and service you should have received this time. Richard Hotter General Manager
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We had a large room at the 20th. The hotel is perfect located in a nice area in middle of NYC. We asked for a taxi to JFK on day op depart, and for 75$ it was a black cap parked for the hotel. Seemed to be a fair price, including tip and toll. At JFK the driver was asking
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Response from 00gc, General Manager at Doubletree by Hilton New York Times Square West
Responded 2 days ago
Thank you for being our guest and for the positive remarks toward our location. We are happy to know you enjoyed your overall stay and your guest room. We understand how frustrating the issue with the taxi must have been for you, however, and we are truly sorry for this occurrence. We hope this will not deter you from staying with us again as we look forward to welcoming you back. Richard Hotter General Manager
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This room 2 of 3 which we moved to after one night of being in NY, and here is the damage - the ceiling fell in the walkway, and to the left is the bathroom. Ahead is the door to exit. Very safe indeed.
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12345631
When we arrived all they asked for was a CC and charged it with 1 dollar, after we left the dollar was refunded. We got charge nothing.
2 votes
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Do you have to pay city tax for the hotel?
Yes, you have taxes. You should call them and ask for the final price including all the taxes, that way you know exactly what you are going to be paying at the end. My husband is a veteran and they gave us a discount, check with them if you qualify for any!
1 vote
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Do you have to pay city tax for the hotel?
We didn’t pay anything with BA. They do put a temp charge on card to cover for damage.
2 votes
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The manager should answer quickly. Since you have a specific requirement, you should make sure it is settled before you get here. I did request a view and did not get one. However, when I stayed in Holiday Inn (Financial District), I was instantly offered a high floor with amazing views. It may be better for you to choose another place if it’s possible. I have stayed in multiple hotels in the city and was a little disappointed (great service, but the room was not). Sorry Hilton TMW.
1 vote
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Lorraine.....I don't know of an email, however, there is a Customer Support number for outside the US. There is a restaurant/bar. Food is GOOD! Pricing is consistent with what you would expect to pay in NYC at a hotel. You can find more reasonably priced places for breakfast off site....
1 vote
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12345634
"Ask but dont expect anything based on my experience!"
"Ask for a room at the back of the hotel away from the lift doors and the ice machines"
"If you don't mind waiting for elevators or many school students tour groups then this is fine."
"Get a king bed--you won't be sorry"
"We stayed on 21 floor view was ok from our room"
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12345620
PRICE RANGE
$178 - $416 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityManhattanHudson YardsTimes SquareGarment DistrictMidtown WestHell's Kitchen
NUMBER OF ROOMS
612
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