DoubleTree by Hilton Hotel New York Times Square West
2,373 reviews
#386 of 510 Hotels in New York City
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Room & Suite (249)
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 08/28/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from DoubleTree by Hilton Hotel New York Times Square West
Updated 08/28/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#386 of 510 hotels in New York City
Location
Cleanliness
Service
Value
Everyone needs a place to lay their weary head. For travelers visiting New York City, Doubletree by Hilton New York Times Square West is an excellent choice for rest and rejuvenation. Well-known for its trendy environment and proximity to great restaurants and attractions, Doubletree by Hilton New York Times Square West makes it easy to enjoy the best of New York City. You’ll enjoy relaxing rooms that offer a flat screen TV and air conditioning, and you can stay connected during your stay as Doubletree by Hilton New York Times Square West offers guests free internet access. The hotel features a 24 hour front desk, a concierge, and a rooftop terrace. Plus, Doubletree by Hilton New York Times Square West offers a fitness center and a rooftop bar, providing a pleasant respite from your busy day. For guests with a vehicle, valet parking is available. Close to some of New York City's most popular landmarks, such as Manhattan Skyline (0.7 mi) and Rockefeller Center (0.8 mi), Doubletree by Hilton New York Times Square West is a great destination for tourists. During your trip, don’t forget to check out some of the popular government buildings, such as United Nations Headquarters, City Hall Park Visitor Information Center, and New York City Hall. Whether you’re traveling for business, pleasure or both, Doubletree by Hilton New York Times Square West is sure to make your visit to New York City one worth remembering.
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Room & Suite (249)249
Full view
Property amenities
Valet parking
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Paid private parking nearby
Wifi
Paid wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Rooftop bar
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Bath / shower
Safe
Telephone
Wardrobe / closet
Iron
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Mid-range
Languages Spoken
English, French, Spanish, Arabic and 4 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
425Restaurantswithin 0.3 miles
125Attractionswithin 0.3 miles
Contact
350 W 40th St Times Square, New York City, NY 10018-1404
Getting there
42nd St – Port Authority Bus TerminalNew York City Subway4 min
Times SquareNew York City Subway7 min
2,373Reviews235Q+A100Room tips
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Popular mentions
With a preference for Hilton-branded properties, I selected this hotel for my overnight stay based on location and price. Bottom line: There are better choices elsewhere, especially now when hotels are seriously competing for business. Good points: Rooms are clean and tastefully furnished. Location is convenient to Times Square, one block from the 8th Avenue Subway, and there's a take-out pizza joint a few steps away for a decent late night feed. Staff are cordial and try to be helpful. Not So Good Points: Little things were left out, such as no hand towels or washcloths in the room, no cups for coffee, and long waits for an elevator at busy times (I waited over 10 minutes at one point) if one is on a high floor. Lack of staff at front desk when I needed something, and an impossibly long line at checkout, since only one person was working the front desk. (Fortunately I was checked out automatically and didn't have to wait in that line.) Bad Points: Climate control in the room did not work. Apparently there's a central systsem for the building, but there is a little thermostat on the wall that can only be switched on or off and set to a temperature. No setting for "heat / cool" but that didn't matter, since the thermostat did nothing. I could not get the system to work and thus had a freezing cold room, made tolerable only by taking the duvet from the second bed and adding it to the first. Also, lobby was a zoo with hordes of people milling around late at night and in the morning. Felt more like a bus station than a hotel. There are better choices elsewhere. I just canceled 3 upcoming stays for this property and rebooked them elsewhere.…
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Date of stay: February 2021
Cleanliness
Service
Sleep Quality
Room Tip: Let front desk know of any specific preferences - they are helpful.
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Helpful
Hotel's Favorite
Good hotel. Staff was great (Fanny & Ana) both patient, professional and informative. The room was clean and modern but there was no stationary. I wanted to leave a thank you note for Housekeeping. I notice the same thing at a Hilton Garden Inn as well. I’m guessing those have been removed to cut costs. The neighborhood is a bit rough tho. FYI.
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Date of stay: September 2020Trip type: Traveled with friends
3 Helpful votes
Helpful
Response from Brian Twomey, General Manager at DoubleTree by Hilton Hotel New York Times Square West
Responded Sep 28, 2020
Good Morning, Thank you for your kind words - I look forward to celebrating this post with the team. Hope you visit again soon! All the best, and Stay Safe! Brian Twomey Hotel Manager brian.twomey@hilton.com
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I had a standing reservation for Jan. 20 but a week before then I received an e-mail from Hiton/Doubletree offering to cancel the booking with a waived cancelation fee (I was not even within the cancelation period) and I ignored it yet two hours ago received a second mail from them stating that they'd just gone ahead and canceled the booking. Called the property who tried to blame the travel agency and have now spent two hours with Hilton International whho insist that I call another of their offices and sort this out (I am in South America now) and again they tried to blame the agnecy. The agency has had no hand in this, and i wll never lodge with thhis dishonest, careless, and deceptive company. I askked the help agent if she would just simply reinstate the booking and she said $35 more.…
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Date of stay: January 2021Trip type: Traveled on business
Rooms
Service
Sleep Quality
Room Tip: Run away. No restaurant no room service
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Helpful
We stayed here during Christmas time of 2019 since Tripadvisor does not allow to write reviews a year after I am writing it for month of February. Rooms here are not that big. However this is at prime location, you can catch subway after two blocks of walking which makes it super convenient to travel around New York. We walked at night for Times Square which is about 15-20 mins by walk from here instead of waiting for a train at subway. Hotel has dinning options, my wife had ordered pasta which was decent enough. It also has a rooftop bar, one. of the days we saw couples enjoying zouk dance. After 25th this place gets more travelers as you approach towards 31st Dec. We had to wait 30 mins in the morning for lifts as lot of people were checking in. So be prepared for longer wait times after Christmas. I would recommend this hotel if I am visiting New York and want to stay near Time Square.…
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Date of stay: February 2020
Helpful
You don't even deserve a 1 rate, your Hotel was an awful experience, Garbage in the hallways, People without wearing mask, luggage abandoned in the elevators for several minutes, Poor Service, Hygiene non existence, A used mask in the garbage of a supposedly new room, and even roaches. we can Understand the situation but there is no excuse for the lack of the minimun to take care of your guests. we ran out of there as soon as we could and booked in The New Yorker. NEVER AGAIN!!
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Date of stay: January 2021Trip type: Traveled on business
Rooms
Location
Service
3 Helpful votes
Helpful
PRICE RANGE
$116 - $358 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityHudson Yards / Times Square / Midtown West / Garment District
NUMBER OF ROOMS
612
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Claim Your Listing Frequently Asked Questions about DoubleTree by Hilton Hotel New York Times Square West
Which popular attractions are close to DoubleTree by Hilton Hotel New York Times Square West?
Nearby attractions include Mission Escape Games (0.2 miles), Shop Gotham NYC Shopping Tours (0.2 miles), and Exit Escape Room (0.2 miles).
What are some of the property amenities at DoubleTree by Hilton Hotel New York Times Square West?
Some of the more popular amenities offered include a rooftop bar, an on-site restaurant, and a lounge.
Which room amenities are available at DoubleTree by Hilton Hotel New York Times Square West?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at DoubleTree by Hilton Hotel New York Times Square West?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at DoubleTree by Hilton Hotel New York Times Square West?
Yes, paid private parking nearby, paid public parking nearby, and secured parking are available to guests.
What are some restaurants close to DoubleTree by Hilton Hotel New York Times Square West?
Conveniently located restaurants include Obao, Liberty Bagels Midtown, and Los Tacos No. 1.
Are there opportunities to exercise at DoubleTree by Hilton Hotel New York Times Square West?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at DoubleTree by Hilton Hotel New York Times Square West?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at DoubleTree by Hilton Hotel New York Times Square West?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does DoubleTree by Hilton Hotel New York Times Square West offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at DoubleTree by Hilton Hotel New York Times Square West?
The staff speaks multiple languages, including English, Spanish, French, Chinese, Portuguese, Arabic, and Korean.