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DoubleTree by Hilton Hotel New York Times Square West

2,159 reviews
#382 of 507 Hotels in New York City
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350 W 40th St Times Square, New York City, NY 10018-1404
+1 855-605-0318
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About

3.5
Very good
2,159 reviews
Location
Cleanliness
Service
Value
Everyone needs a place to lay their weary head. For travelers visiting New York City, Doubletree by Hilton New York Times Square West is an excellent choice for rest and rejuvenation. Well-known for its trendy environment and proximity to great restaurants and attractions, Doubletree by Hilton New York Times Square West makes it easy to enjoy the best of New York City. You’ll enjoy relaxing rooms that offer a flat screen TV and air conditioning, and you can stay connected during your stay as Doubletree by Hilton New York Times Square West offers guests free internet access. The hotel features a 24 hour front desk, a concierge, and a rooftop terrace. Plus, Doubletree by Hilton New York Times Square West offers a fitness center and a rooftop bar, providing a pleasant respite from your busy day. For guests with a vehicle, valet parking is available. Close to some of New York City's most popular landmarks, such as Manhattan Skyline (0.7 mi) and Rockefeller Center (0.8 mi), Doubletree by Hilton New York Times Square West is a great destination for tourists. New York City has plenty of barbeque restaurants. So when you’re here, be sure to check out popular spots like Nusr-Et Steakhouse, Bubby's, and Churrascaria Plataforma, which are serving up some great dishes. Plus, during your trip, don’t forget to check out some of the popular government buildings, such as United Nations Headquarters, City Hall Park Visitor Information Center, and New York City Hall. Whether you’re traveling for business, pleasure or both, Doubletree by Hilton New York Times Square West is sure to make your visit to New York City one worth remembering.
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Room & Suite (185)185
Full view
Property amenities
Valet parking
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Paid private parking nearby
Wifi
Public wifi
Paid wifi
Internet
Coffee shop
Restaurant
Breakfast buffet
Vending machine
Rooftop bar
Meeting rooms
Fax / photocopying
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Room service
Safe
Coffee / tea maker
Flatscreen TV
Bath / shower
Complimentary toiletries
Telephone
Iron
Wake-up service / alarm clock
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Mid-range
Languages Spoken
English, Spanish, Chinese
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
425Restaurantswithin 0.3 miles
130Attractionswithin 0.3 miles
Contact
350 W 40th St Times Square, New York City, NY 10018-1404
+1 855-605-0318
Getting there
La Guardia Airport6 miSee all flights
Teterboro Airport7 miSee all flights
42nd St – Port Authority Bus TerminalNew York City Subway4 min
Times SquareNew York City Subway7 min
See all nearby hotels
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2,159Reviews204Q+A100Room tips

Reviews

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Popular mentions
Good value for money
I've not long returned from staying at this hotel and I must say, excellent customer service, warm welcome and assistance in every corner. We were greeted with a smile along with a warm cookie and bottles of water. We were made to feel so special! The room was cleaned every day with fresh towels if requested. The roof bar has amazing views of New York. The hotel is situated close to the majority of the attractions with a 10-12 mins walk in to Time Square. I would stay here again...Recommended!
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Date of stay: November 2019Trip type: Traveled with family
Response from 00gc, General Manager at DoubleTree by Hilton Hotel New York Times Square West
Responded 3 days ago
We are delighted you stayed at our hotel and want to thank you for the recommendation. We are grateful for your feedback and excellent rating. We work hard to provide personalized service and exceptional accommodations, and the rest of our team will be delighted by your feedback. Being the closest DoubleTree to Times Square, our location provides easy access to many attractions. It is also pleasing to know you enjoyed unobstructed views over Manhattan from our rooftop bar. We look forward to welcoming you to DoubleTree by Hilton Hotel New York Times Square West whenever your travels bring you our way! Richard Hotter, General Manager
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+1
Hotel's Favorite
My Favourtie NYC Hotel
Having stayed in the Big Apple more than 15 times, I must say that this hotel is now my very favourite. Not only is it a convenient short walk to Times Square, but the service is the best I've ever experienced in New York, thanks to the bell staff. I had a lot of time to kill between checking out and my flight. The bell staff couldn't have been more accomodating, from storing my luggage to ensuring I was comfortable in the lobby, have a plug in for my phone and even getting me water and cookies before leaving to take the bus to La Guardia. Throughout the 4 nights I stayed there, every time I came in and out of the hotel, I was greeted warmly. I so wish I could remember one particular bell staff name as he went over and above to make me feel comfortable. The room was a great size (2 queens) for New York, with all the ammenities and was cleaned beautifully each and every day. There was good storage space in the bathroom for 2 women. I would definitely stay at this hotel again! Don't look anywhere else, this is the best place to stay!…
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Date of stay: May 2019
Rooms
Service
Sleep Quality
Trip type: Traveled with friends
Response from 00gc, General Manager at DoubleTree by Hilton Hotel New York Times Square West
Responded Jun 19, 2019
Lori, Thank you for making DoubleTree by Hilton Hotel New York Times Square West your preferred hotel of choice. We are delighted to know you were impressed with the exceptional service provided by our cordial associates, especially our bell staff members, and that our ideal location just steps away from Times Square worked well for you. Moreover, we appreciate you highlighting our spacious, well-appointed accommodations along with the in-room amenities it offers. Thank you once more for letting us know how much you enjoyed your time at our property, and we look forward to seeing you again for another seamless experience. Richard Hotter General Manager
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Honestly not bad
My boyfriend and I stayed here from November 14th through November 18th while we were attending AnimeNYC at the nearby Javits Center. I read reviews of this hotel in the weeks leading up to our stay and I grew a little skeptical because I saw a lot of complaints. This place is not nearly as bad as some of these reviewers would have you think. First of all, the staff were very kind to us and we had absolutely no issues with any of them. The check-in process was quick and easy. The elevator was rather crowded at times but there’s no helping such a thing. Our room was somewhat small but we got used to it quickly. If you’re in a city like New York where space is at a premium, a fairly small room should be expected, especially if you’re staying at a moderately-priced hotel. I will note, however, that we got a discount on our room from AnimeNYC, and I can’t say this room was worth its regular rate. Anyway, the room was clean and comfortable, and I am very grateful to the housekeeping staff for working around all the luggage and things we left out during the day (thank you very much!!). We did go to the rooftop bar on Thursday night and it was very nice. They had some music playing but it was not uncomfortably loud. The bartenders were polite, and the view was nice. I’d say the only really negative thing from our whole stay is that our bathroom had a few gnats or some similar small bug flying around. They weren’t actually a bother because they stayed on the ceiling and didn’t come near us, but I figure this is still worth noting. Generally speaking, we had a great stay and I am thankful to the staff.…
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Date of stay: November 2019Trip type: Traveled as a couple
Response from 00gc, General Manager at DoubleTree by Hilton Hotel New York Times Square West
Responded 4 days ago
Thank you for choosing to stay with us at the DoubleTree by Hilton Hotel New York Times Square West when in the city for Anime NYC. We especially want to thank you for acknowledging our professional, friendly staff. Our goal is to make your stay as successful as possible and to assist you with whatever needs you to have during your travels, so we are glad that we accomplished that during your stay. We have also shared your comments regarding the issue in your bathroom and will take necessary actions. We appreciate your feedback and hope you and your boyfriend will stay with us again on your next trip to NYC. Richard Hotter, General Manager
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DoubleTree on 40th great place to stay
A business trip brought me to NYC and the Doubletree on 40th. It was a perfect choice due to: 1. proximity to Penn Station and Times Square and 2. incredibly friendly and helpful staff. I'll choose it again!
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Review collected in partnership with DoubleTree by Hilton
Date of stay: November 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
Response from 00gc, General Manager at DoubleTree by Hilton Hotel New York Times Square West
Responded 4 days ago
Thank you for your wonderful feedback. We were pleased to read that you found our location to be perfect for your needs. We are also happy that you were impressed with our courteous, friendly staff combined with the convenience of being the closest Doubletree to Times Square. We look forward to having you stay at DoubleTree by Hilton Hotel New York Times Square West the next time you visit our exciting city. Richard Hotter, General Manager
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Not a bad hotel, but probably the poorest Doubletree I've stayed at
Stayed here for three nights as part of a travel package for the NYC Marathon, so it was a busy period. As a result, I didn't get my welcome cookie or acknowledged as a HH Silver member so poor start. The room itself is small, but enough to move around in and no qualms about the cleanliness. However after the first night, housekeeping didn't arrive until 3:30 in the afternoon by which time I was back in the room resting so didn't want them to start cleaning then. As others have said, the biggest problem with this hotel is lack of elevators. Some of the waits were ridiculous and when a car did come it was invariably full if you were trying to go down. Do yourself a favour and request as low a floor as possible so the stairs could possibly be feasible. It was so bad waiting on the morning of the Marathon we walked down 18 floors rather than wait. Location wise it's good, as Times Square is a short walk away and there's an excellent $1 pizza shop a couple of doors down. The subway is only about a 5 minute walk away as well. The breakfast was good, and even if it's not included in your room it wasn't overly expensive compared to what I've paid in other hotels. Overall, it was an OK stay and if you want to be close to Times Square I'd consider it, but if there's a large group of you with luggage be prepared for a long wait for the elevators!…
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Date of stay: October 2019
Cleanliness
Service
Sleep Quality
Room Tip: Take a low floor so you can use stairs instead of waiting 10 minutes for elevator
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Response from 00gc, General Manager at DoubleTree by Hilton Hotel New York Times Square West
Responded 4 days ago
Dear AndrewmF9815IN, Thank you for posting a review. We appreciate your comments about our convenient location, however, we are disappointed to read that we let you down with our housekeeping service. We know how important fresh, clean accommodations are to every guest and we will review your comments with our housekeeping team to make improvements with their room servicing schedules. In addition, we are so sorry for the elevator issues that you experienced. We truly value your feedback, and we want you to know we are working on significant measures to improve the elevator traffic. We apologize that you were delayed and for any inconvenience this caused. We value you as a guest and hope we have the opportunity of welcoming you again to enjoy the hospitality and service you should have received this time. Richard Hotter General Manager
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PRICE RANGE
$148 - $559 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityManhattan / Hudson Yards / Times Square / Garment District / Midtown West / Hell's Kitchen
NUMBER OF ROOMS
612
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Frequently Asked Questions about DoubleTree by Hilton Hotel New York Times Square West
Which popular attractions are close to DoubleTree by Hilton Hotel New York Times Square West?
Nearby attractions include Mission Escape Games (0.2 miles), Kinky Boots on Broadway (0.3 miles), and Shop Gotham NYC Shopping Tours (0.2 miles).
See all nearby attractions.
What are some of the property amenities at DoubleTree by Hilton Hotel New York Times Square West?
Some of the more popular amenities offered include a rooftop bar, an on-site restaurant, and a lounge.
See all property amenities.
Which room amenities are available at DoubleTree by Hilton Hotel New York Times Square West?
Top room amenities include air conditioning, a flat screen TV, and a desk.
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What food & drink options are available at DoubleTree by Hilton Hotel New York Times Square West?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
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Is parking available at DoubleTree by Hilton Hotel New York Times Square West?
Yes, paid private parking nearby and valet parking are available to guests.
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What are some restaurants close to DoubleTree by Hilton Hotel New York Times Square West?
Conveniently located restaurants include Liberty Bagels Midtown, Los Tacos No. 1, and Samba Kitchen.
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Are there opportunities to exercise at DoubleTree by Hilton Hotel New York Times Square West?
Yes, guests have access to a fitness center during their stay.
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Are any cleaning services offered at DoubleTree by Hilton Hotel New York Times Square West?
Yes, dry cleaning and laundry service are offered to guests.
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Are pets allowed at DoubleTree by Hilton Hotel New York Times Square West?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
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Does DoubleTree by Hilton Hotel New York Times Square West offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
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Which languages are spoken by the staff at DoubleTree by Hilton Hotel New York Times Square West?
The staff speaks multiple languages, including English, Spanish, and Chinese.
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