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W New York

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W New York
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3,801 Reviews from our TripAdvisor Community

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Showing 3,433: English reviews
apex
Level Contributor
3 reviews
2 of 5 stars Reviewed yesterday NEW

Overall the hotel stay was fine. Staff was nice and it is in a good location, but i ended up with extra charges on my account for snacks that weren't consumed and internet charges that were supposed to be free. I called and they were nice and said it would be removed but now it has been 1 month with... More 

Helpful?
Thank marc m
Nyack, New York
1 review
4 of 5 stars Reviewed 2 days ago NEW

Rooms are small, you should get something other than the standard. I'm not a fan of the design or the night clubby lounge. Noise levels are an issue on Friday and Saturday night as well as guests like to have parties in the suites. Staff was amazing in general. Restaurant hostess could be more efficient at seating folks. I often... More 

Review collected in partnership with this hotel

Helpful?
Thank Sandy G
Tampa
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Cindy at check-in made the difference for me. After a long trip, I appreciated that she was friendlier and more responsive than at many hotels. Despite the hotel being sold out she moved me to a quieter room with a larger work space which made all the difference. Great location, great bed, walk in shower. Try Yama for good value... More 

Helpful?
Thank M G
Management_Team_365, General Manager at W New York, responded to this review

Hell M G, Greetings from The Big Apple. It was a pleasure to welcome you and we thank you for taking the time to share your review. After a long journey, we appreciate the comforts of getting checked in quickly so that one can relax and recharge and we are thrilled to read that Cindy was able to provide this... More 

Saint Louis, Missouri
1 review
4 of 5 stars Reviewed 3 days ago NEW

The hotel was very nice. Clean,comfortable and modern. Staff was friendly and accommadating. I would stay again. Rooms are not large as reported in other reviews, but I believe that is simply the NYC way due to lack of space because of the millions of people.

Review collected in partnership with this hotel

Helpful?
Thank Nicole J
Management_Team_365, General Manager at W New York, responded to this review

Hello Nicole J, We suspect by now you may be missing the buzz and energy of NYC and we hope you’ll be planning a return visit soon. We thank you for sharing your wonderful feedback and especially appreciate you highlighting the attention to detail of our Room Stylists and the warm hospitality of our W Talent. Once more, it was... More 

Koh samui
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I booked a room for two adults through a third party company. Prior to booking I called directly to see if they would match the price I had found. They couldn't , fine I booked A doble standard room with two beds. When my mother checked into the hotel with my sister for there birthday weekend thety were told the... More 

Helpful?
Thank Giotop48
Management_Team_365, General Manager at W New York, responded to this review

Hello Giotop48, It was a pleasure to welcome you and your family on your NYC visit and we thank you for sharing your review. We regret to learn that there may have been some confusion regarding the room description provided by your travel agency and that which we use to define our rooms, specifically as it relates to double occupancy... More 

Travelers are raving about these New York City hotels

Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Ok, for $549 a night, you get a room without a chair, a bathroom so small that the door blocks the sink. So, the W offers Bliss products -- doesn't do much good when there are no products in the room. The carpet was old and smelly, and the air conditioner sounded like a jet engine, but you can't turn... More 

Helpful?
Thank Suzmarch
Management_Team_365, General Manager at W New York, responded to this review

Hello Suzmarch, Greetings from New York. It was a pleasure to welcome you to The Big Apple and we thank you for sharing your feedback. While we are delighted to read that our W Talent made you feel welcome and that our central location served you well, we regret to learn that our Cozy Room was not your preference. For... More 

Plainfield
Level Contributor
52 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

My husband booked a room here for our anniversary. Reception was a little busy but once we began check in it was quite pleasant. Carmen checked us in. She was very pleasant. She asked our preference of room location, offered us a late 4pm check out and complimentary wifi when my husband told her it was our anniversary. The room... More 

Helpful?
Thank Kim P
Management_Team_365, General Manager at W New York, responded to this review

Hello Kim P, Once again, Happy Anniversary, and thank you for allowing us to play a small part in your weekend escape. The story you’ve shared is wonderful to read and we appreciate you providing your feedback. Carmen is a gem, one of many among our Talent, and when she learned it was your Anniversary she wanted to do anything... More 

Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Defo deserving of 5/5 for this hotel, sure there are nicer ones but I'm sure other people have bigger budgets than most. Excellent location, easy walking distance to most places...times square, Broadway, central park, saks, bllomingdales and plenty of shops, cafes and bars nearby. The reception staff were wonderful and we drank at the bar two nights. I didn't think... More 

Helpful?
1 Thank Debirauk
Management_Team_365, General Manager at W New York, responded to this review

Hello Debirauk, What a great story! We are thrilled to read that you enjoyed your time with us thank you for sharing such a detailed summary of your experience. Our Living Room Lounge is an ideal place to gather with travel companions, friends or colleagues and we’re tickled that you were able to relish in one of our innovative cocktails... More 

Fort Lauderdale, Florida
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I had the pleasure of staying at the W Hotel on Lexington Ave. The staff at the Reception Desk was friendly, attentive, and offered phenomenal service. I was most impressed by the attentiveness of the Reception staff; any query I had was answered with accurate information and a smile. I was happy with my room location and the size of... More 

Helpful?
Thank LeVar K
Management_Team_365, General Manager at W New York, responded to this review

Hello LeVar K, It was a treat to discover your review today and we thank you for sharing your feedback. Your comments regarding our Welcome Desk Ambassadors are most appreciated, as it’s the hospitality offered by our collective team that make us stand out in a city with so many hotels. As you found, our talent members are always happy... More 

Washington DC, District of Columbia
Level Contributor
95 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed 1 week ago

I've had to stay at this hotel for three years now, for five days at a time, for work. I do not like the hotel, which substitutes glitz for quiet. This year, my room was far better than the dirty and tiny rooms I had been given in the past -- the room was both larger, though still small, and... More 

Helpful?
1 Thank Gabriel_Winter
Management_Team_365, General Manager at W New York, responded to this review

Hello Gabriel_Winter, It’s always a pleasure to have you return and we appreciate you taking a moment to share a review of your most recent W New York experience. We are delighted to read that you found your guest room comfortable and thank you for sharing your comments regarding our Room Stylists who take great pride in ensuring that each... More 

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Fitness Center with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
W New York, the very first W Hotel globally, delivers high-tech hospitality in the heart of Midtown Manhattan. It is an urban retreat where your options are unlimited with Bliss Spa, Whiskey Blue and our Whatever/Whenever service culture. Our unique Extreme WOW outdoor terrace offers panoramic views of the New York City skyline. W new York has something for everyone. The eclectic collection of rooms and suites appeals to a diverse audience, while the versatile meeting spaces, studios and flexible public areas can adapt to any event or gathering our clients are creating. The newly renovated iconic Living Room is the perfect gathering place to begin your night out in the city. ... more   less 

Additional Information about W New York

Address: 541 Lexington Avenue, between 49th St and 50th St, New York City, NY 10022-7503
Location: United States > New York > New York City > Midtown , Manhattan
Price Range: $195 - $607 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — W New York 4*
Number of rooms: 693
Reservation Options:
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Also Known As:
w New York Hotel New York City
w New York City
w Hotel New York City
w Hotel Lexington
Hotel Style:
#38 Spa Hotel in New York City
#65 Green Hotel in New York City
#194 Luxury Hotel in New York City
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