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The Maxwell New York City

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Traveler (1264)
Room & Suite (644)
Dining (40)

About

Location
Cleanliness
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Value
GreenLeaders Bronze level
The Maxwell New York City delivers high-tech hospitality in the heart of Midtown Manhattan. It is an urban retreat where your options are unlimited with Bliss Spa, The Max Bar and our incredible service. Our unique outdoor terrace offers panoramic views of the New York City skyline. The Maxwell New York City has something for everyone. The eclectic collection of rooms and suites appeals to a diverse audience, while the versatile meeting spaces, studios and flexible public areas can adapt to any event or gathering our clients are creating. The newly renovated iconic Living Room is the perfect gathering place to begin your night out in the city.
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Property amenities
Restaurant
Room Service
Fitness Center with Gym / Workout Room
Bar/Lounge
Free Internet
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Paid Internet
Pets Allowed ( Dog / Pet Friendly )
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Green
HOTEL CLASS
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
475Restaurantswithin 0.3 miles
66Attractionswithin 0.3 miles
5,302Reviews
1,524Photos
128Q+A
100Room tips
Traveler rating
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  • 561
  • 458
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Popular mentions
+1
This hotel was smaller than expected. The website makes it appear huge. There was also building work going on at the front of the hotel so it was tricky to spot. The room was lovely. I stayed in a cosy room on my own and it was perfect. I spent all day out and about being a
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Response from BrianD4402, Manager at The Maxwell New York City
Responded 3 days ago
Thank you for the fantastic review, Hannah! We're delighted your time with us was so wonderful, despite your struggles with our construction team. It's fantastic you took advantage of our convenient location in the heart of the city. We endeavor to offer a memorable experience for all of our guests. We look forward to hosting you again soon for another excellent experience! Have a splendid day! Brian Dunn Hotel Manager
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I have stayed in many different hotels in many different parts of the city, as both of my children attended college in NY. This was my first stay at The Maxwell, but I will surely book again.I telephoned the hotel the evening before arrival to ask for early Check-In, and to see
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Response from BrianD4402, Manager at The Maxwell New York City
Responded 4 days ago
Thank you for the fabulous review, Julie! We're delighted your experience with us was so wonderful! We strive to make all of our guests feel welcome and relaxed during their time with us. It's fantastic that so many members of our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us know we're doing our job! We'll be certain to share this lovely review of yours with our team. We look forward to sharing another amazing experience with you soon! Have an outstanding day! Brian Dunn Hotel Manager
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Hotel is ideally located and mere yards from the subway. Especially so when using the E train from JFK. Room was large enough and very clean, comfy bed and plenty of pillows. Bathroom was a good size and shower had plenty of power to it. Check in was quick and the reception and
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Response from BrianD4402, Manager at The Maxwell New York City
Responded 4 days ago
Thanks for the review, JP! We are glad you had a great experience with us! However, we are disappointed to see your concerns regarding our sound insulation, and we will let our team know about them. We always work very hard to make sure all of our guests have a pleasant stay. We look forward to hosting you again for an even better experience. Thanks again, and have a lovely day! Brian Dunn Hotel Manager
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We stayed here for Valentine’s Day weekend and the suite was marvelous . The staff was very attentive and the room was very clean and spacious. The location of the hotel makes it easy to walk to many different stores, attractions, and restaurants. I will definitely stay here
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Response from BrianD4402, Manager at The Maxwell New York City
Responded 4 days ago
Thanks for the great review, Liliana! It's wonderful you enjoyed your stay with us so much! We strive for excellence so we're thrilled you appreciated not only our attentive service and spacious rooms, but also our convenient location! Your praise lets us know we're doing our job! We can't wait to host you again soon for another amazing experience! Have a fantastic day! Brian Dunn Hotel Manager
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Just completed a weekend stay at this hotel. We’ve stayed at a handful of other very good Marriott properties around the city, and, unfortunately, this one was a disappointment. If you’re looking for a clean, well-located, no-frills hotel - this place is fine. But if you like
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Response from BrianD4402, Manager at The Maxwell New York City
Responded 4 days ago
We appreciate the feedback. We're disappointed your time with us was less than ideal. We care deeply about the satisfaction of our guests so we regret that our features and amenities didn't meet your expectations. Thank you again for your feedback. We'll be sure to address your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon. Brian Dunn Hotel Manager
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123456129
Ours was per night. Also, the voucher is good only for the lobby bar, not the restaurant. The lobby bar has some food, I think, but not much.
0 votes
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It’s $25 a night apparently...they may waive it under some circumstances. Keep in mind this is in no way a “resort.” Anyway - if you see a very cheap room rate just mentally add the $25 a night to see how the rate really compares.
1 vote
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You should know that this property charges a "destination fee" when you check in. Part of the fee provides you with a $25 coupon for their bar / lounge where you can have a drink or food. So, even if you don't plan on eating at the Max, you will probably end up doing so to use your coupon. The destination fee also includes laundry and Citi bike share. I think it was a bit underhanded and forces you to spend money (use services) at the hotel whether you want to or not. I don't think the coupon included the restaurant.
0 votes
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It’s a great hotel small rooms but that’s New York yes $25 usd a night extra fees
0 votes
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We booked our holiday in February. We were not told about the Resort Fee. We paid for 3 nights 87 dollars = 25 dollars per night plus taxes. There were other people there who were shocked when they had to pay the same fee, they were not let off. While staying there we checked our credit card and the hotel took 871 dollars without our permission. We complained at reception spoke to the manager he apologised and said it was a computer error. It took us a week to get it back.
2 votes
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12345626
"Rooms not overlooking the building site"
"You do have to ask for the size bed you want if you're picky, as some of the nicest suites have a queen bed."
"Become a Marriott member"
"Ask for a room with a view "
"You can really trust the laundry services, very professional. "
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PRICE RANGE
$131 - $478 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
w new york hotel new york cityw new york cityw hotel new york cityw hotel lexington
LOCATION
United StatesNew YorkNew York CityManhattanTurtle BayMidtown East
NUMBER OF ROOMS
693
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