We had a reservation for 2 nights at the Warwick. It was a 1 bedroom suite with 2 double beds. Our flight was cancelled so the first thing I did was call the hotel. I got a really nice girl on the phone and she cancelled the reservation because she said my rate was for 2 nights which was not true but I thought OK that’s fine. As soon as we hung up I booked the room again only for the one night. I was also traveling for health reasons so I had to reschedule all of that which was my concern. We arrived at the hotel the next day and the lady at the front desk informed me we were a no show. I told her I had called and cancelled and she said there was no record. We would be charged for both nights. I asked to speak to someone else and she brought out a guy who was not pleasant in the least. He was extremely condescending and just unnecessarily rude. Clearly you booked the room because your also telling me the room isn’t ready. He said he would need to speak to someone and he would let us know. We came back and he said he would only charge for the one night. My husband checked us in and we went to the room. The room was great. Very spacious and had nice decor. We were very happy with the room. The location is great as well because you are within walking distance to all the main attractions in midtown. We checked out and and my husband asked me how much the room should have been. I’m a travel agent so I get a discounted rate. They also offer member rates which will sometimes be lower. The room I booked for the one night was a member rate. The gentleman that we spoke to that said he was the manager that was so incredibly rude also decided to cancel my member rate room and charge us full price which was almost $200 more. I don’t like to write bad reviews as you can see from my previous reviews but this was beyond messed up. I’m very understanding about a lot of hotels are short staffed and I’m ok with that. I’m not OK with someone talking down to me and treating me like crap and then over charging me. We had an agreement with the reservation I had and then you cancelled it and charged us. I send a lot of people to NY but I can’t recommend The Warwick to anyone after that mess. We would up staying at the Lombardy for a few nights as well and the staff there is amazing and so accommodating. It’s was the complete opposite of the Warwick. Save yourself time and money and book somewhere where you are appreciated.…
booked the suite with a terrace and there was lots of room in it. view from the terrace was great esp at night to see the buildings lit up. close to most attractions ..great nights slepp in a very comfy bed. room was spotless and was promptly cleaned when we left to do tourist stuff. i love this palce its a bit outdated but thats the charm i guess..cool hotel.
Stained bedspread, bedside table missing a pull, no refrigerator or microwave. Advertised minibar it's empty and turned off. Desk chair has a coaster that fell out Floor lampshade is falling apart. Advertised as a high quality hotel the only thing high is the price.
As a Warwick Journeys member, I expected a room with at least some ambient light for the 2 nights we stayed in suite 603. Unfortunately, not to be, as evidenced by the attach photo taken at 11:30 AM. I repeat, 11:30 AM. It would’ve been nice to know in advance, especially for the nearly $1,000 we paid. Disappointing to say the least.
The Warwick is a perfect location to stay in NYC. It is easily walkable to Central Park, Times Square, Rockefeller Center, Broadway. The rooms are very clean and updated. The staff was amazing, as a first time visitor of NYC they assisted us with subway directions and even provided a subway map. There are lots of good restaurants close by. There is a wonderful small grocery store abut 1/2 block away called Kleins, I highly recommend them. The next visit to NYC I will be staying at Warwick.
I have stayed at this hotel twice and have found the staff very friendly and helpful. We had 2 rooms for our family and it was great to be on the same floor. Rooms were clean and ready upon arrival. Lounge has nice atmosphere and service was excellent. Elevators are on the small side and sometimes you do have to wait. We were on a low floor so it was just as easy to to walk down the stairs. Hotel is close to central park, Times Square, and Rockefeller center without being directly in the middle of crowded areas. We easily took the subway to a number of destinations. Parking is conveniently across the street.
Iconic Hotel situated in a great location close to Central Park, Broadway, Times Square etc. The staff and management were friendly, efficient and nothing was too much trouble. We stayed in a superior King with Terrace and the views over Central Park and 6th Avenue were amazing.the Bar was also very welcoming with a great selection of beers and wines. We are already planning out next trip back to NYC and are planning on stopping here again.
this hotel has lost any of its charm it may have once had. I stayed for three nights on business. the hotel is incredibly tired. there was a cockroach on the floor when i was checking in. I did not eat in the hotel but the rooms are incredibly basic. bathrooms are tiny and the bedding is not good. would not return or recommend.
This hotel was in a great location , 5mins Rockefeller Center, 5 mins Central Park , and I would say 8/10min time square … Lots of restaurants and hotdog stands outside…… Hospitality was very good standard and The Randolph bar was a great asset with good window views ….. The bar staff had great customer service , the only thing I would say is it should open earlier…… The rooms was huge and nicely decorated , the only downside was the bathroom it was tiny , like washing in the tiny bath shower was quite a job having to shave legs lol and I’m only short so don’t no what tall people do Also the sink took the whole room up and the taps was under a shelf so you couldn’t work out what the cold or hot Tap was The only other thing I would say is the coffee machine was hard to work out had to ask and the coffee wasn’t good , so would be better to just have a kettle in room the mini bar I couldn’t open so couldn’t put cold water in , and it would be nice to have a brighter light in room as dark when getting ready … But lovely big comfy bed Been New York 5 times now and I would say this hotel was a fab felt relaxed , comfy , a great location , and friendly staff , loved the bar Would recommend…
A fantastic hotel. Perfect location in upper manhattan, pristine clean, wide comfortable rooms and fabulous service. It has an excellent pub and restaurant as well. I have to say I forgot a scarf in the bar one night and the kept it for me! nothing to improve, really an amazing experience.
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