We loved our stay at this hotel! We sat down to watch some playoff football and had Dee come over and talk with us and we had a blast getting to know her. Everyone is so friendly, the hotel is phenomenal.
I have had the pleasure of staying at this lovely hotel several times. The hotel's location is perfect, the food in the restaurant is delectable, and to top it all off the service provided by the team is phenomenal. Dee (Guest Services Manager), Cristina (Sales Manager), Janitza (Guest Service Agent Extraordinaire), Nilika, Josh, & Miguel are absolutely wonderful! I managed hotels many years ago and am a true stickler for service. The service provided by the team is "Gold Standard" level. Cudos Team!
I came here wanting to see Hugh Jackman's Music Man before the show ended and what a delight that Time is steps away from the theater. Dee recommended dinner spots and Valentino Ashley Claudia were amazing for happy hour event.
Location and the customer service were great. Dee in concierge got me a great seat to see Six on Broadway. Valentino in the 2nd floor made me a fresh custom drink at the bar and Ashley at the 2nd floor bar was very friendly. There was a wine and cheese Happy hour when i checked in. Check in is on the 2nd floor. Andre at the front desk was courteous and ensured I was able to switch my room the 2nd night because I needed a the room with a different configuration. James the manager walked me to the new room to ensure it met my needs. I did use the continental breakfast 1 of the 5 mornings but also bought a la carte items like sausage since it's mostly pastries and cereal. I ate at the restaurant for dinner and it was sweltering hot inside, customers had sweat dripping down their neck and it was 40 degrees out. I asked for a burger medium and it was prepared well, so they remade it. I did mention to management opportunities in my room for housekeeping to take more care with pillows and cleaning the bedside stand. Really nice and modern TV in mirror and wall buttons to indicate if you want housekeeping or not. Automatic fan in bathrooms. I would not book this hotel if I needed to do my makeup for a wedding, photo session, etc. lighting is off and not aligned with the mirrors and bathrooms are dark. If you don't need to do makeup then you're fine.Bathrooms are modern, clean, updated and sleek, and the bedding was comfortable and I slept well. I would stay here again to see a show or for quick weekend in the city. Close to Rockefeller center, Time square and Broadway.…
The only reason I gave this hotel 2 stars is because of the location. The rooms are ridiculously small - even for NY known for small rooms. Even the hallway was small. The concierge was nonexistent. The bellhop situation (at this nightstand of a table on the first floor) was very little help. There was no direction telling us to get in the elevator to the second floor for check-in. The breakfast they quoted is a joke with stale bread. I have never been more disappointed with a hotel room. I could have stayed at the Crown Plaza next door but this was supposed to be a luxury boutique hotel. It was not. I waited a month to make this post thinking I would have time to properly reflect, but the more I thought about it the madder I get. It should never have been ranked this high, it is misleading. Even the front of the hotel is unassuming. Reminded me of a door in a strip mall. The location on the other hand was nice, right in the middle of all the theaters. A great clock on the wall behind the check-in station was impressive. I do not recommend this hotel nor will I stay there again.…
The staff continues to raise the bar with the level of exceptional service in making every guest feel most welcome and at home. A special call out to Dee, Andre, Josh and Nilika who go above and beyond in treating every guest as a family member. I love the wine tasting happy hour at the bar at 5pm - a warm community experience and great opportunity to socialize and connect with guests from all over the world. Its my favorite hotel in NYC and look forward to returning.
When our usual place did not have any rooms, we found this place. We rented two rooms for my daughter’s 18th birthday. Beautiful modern rooms. Great location. Dee, Howard and Shunom were excellent! There was a delicious cupcake with a hand written Happy Birthday note waiting for my daughter in her suite. She loved it! We will definitely be back.
This was our third time staying at The Time New York. We originally chose The Time based on the location, but we keep coming back because of the staff. Every staff person we encounter is kind, courteous, helpful, and interesting! This trip we particularly loved working with the concierge Dee. She was very helpful when planning for meals and excursions into the city. The rooms at The Time are modern and clean. We love that they have free wine and cheese in their cozy lounge at 5 pm on the weekends. Though it is in the heart of Times Square, when you are in your room you'll be amazed at the quiet. This is our go to when traveling to NYC to see Broadway shows.
The staff at the desk was so friendly and helpful. The wine and cheese was perfect before heading out for the night. Great location to theaters and restaurants. Walking distance to park and shopping .
I came here with some friends to spend new years & it was so much fun. The servers really went out their way to make sure we had everything we needed. Appetizers were passed out all night. There was one server named Kathy who really made sure to keep coming our way specifically w the vegetarian options (since I personally don’t eat meat) and that was really appreciated. There was a dope DJ who really kept the crowd going. Events at this place are a must.