We stayed at The Mercer Hotel for one week. We were delighted with our accommodation and it was well equipped and kept very clean. The staff are amazing and we felt very well looked after.We had a loverly relaxing stay and are looking forward to our return visit next month.
L O V E this hotel, from the location to the service to the amenities, it’s just perfect! My room was comfortable spacious, the beds are heaven, got in from a long flight and felt home right away. Bathrooms are lovely and great products. Food was good and overall atmosphere is just amazing Drink a coffee in the all hotel only lobby makes you feel you’re part of something All none alcoholic and food items in the minibar are free and many more little things that just make this place amazing I’ll be back, soon!
My husband and I travel to NYC quite a bit and decided to stay in Soho this time. The Mercer Hotel had great reviews and there is one reason why - great location in the center of Soho. The lobby is quite cozy, and the restaurant is very very good - I'm going to review that next. The room, which they referred to as a suite, was unimpressive. The bedding wasn't comfortable, the furniture looked like it was bought at Ikea and had serious wear and tear. The room temperature was not adjustable that we could tell. The bathroom was large. I found the service to be fine, not overly warm and helpful, but no complaints. I think they need to refresh to maintain their prices.
I love staying at the mercer The room service was amazing The club sandwich is to die for My favourite part of the room was the bathroom I absolutely loved taking long showers with all the great products The tube was relaxing It is very pricey but go for it if your company or clients are paying 😉
So the Mercer is a classic in Soho I hadn’t stayed in in 10 years. When I arrived I recalled why I had chosen it: There is no more central Soho hotel location than this one on Prince and Mercer. They do a great job of keeping the still amazing and uber cool lobby an oasis for guests only in the middle of the frantic street activity outside. We ate before going up to our room and I can still say that the Jean George led Mercer Kitchen is going strong. The food was great. Once we went to our $900/night room the disappointment began. They clearly haven’t updated the rooms in many years or perhaps since the opening. I received a clue when I was given an actual metal room key for my room. I thought “how cool and retro!” Only to find that the room was very retro and not in a good way. The furnishings show wear and tear. You could still smell the stench from the era where you could smoke in rooms. The rooms have old fashioned fans and the ac unit is from the 90’s. We were given a studio loft that has a bathroom that is separated from the rest of the room by a flimsy wooden separation that kept on opening up every time one of us used the toilet (super romantic!). The sq ft that you read in the room profiles is a bit misleading. It may look high but this room in particular was all hallway and bathroom. After staying at the Mark, the Surrey, the Four Seasons and the Crosby I definitely felt like I was overpaying for what I was getting. The Crosby would be a much better deal even adjusting for the wonderful Mercer location. To the owners: stop milking the property, pause and invest in upgrading the rooms.…
This was our second stay at the Mercer. It's situated on a handsome shopping street in a great area. Staff are friendly, good restuarant with good choice of dishes and bar snacks. Handsome small lounge/eating area. Lovely bedrooms with some great views and attractive smart furniture. On our recent stay we got the last room (booked in an emergency after we hated the hotel we had reserved) and it was still great - though not a swish as the one we had the first time.
Outstanding location, great rooms, nice restaurant. Stayed there more than 5 times and it is always a nice stay. Service is a bit blasé but here is a place where a number of artists stays so I guess they kinda treat everyone more or less lke non-celebrity lol... usually when you go to boutique hotels, people try to make you feel special, not here. But the location and room do the trick...
Amazing stay at the Mercer. Great professional staff with attention to details we don’t find anymore in hotels nowadays. Location is perfect. Food was as well amazing. Really I highly recommend this hotel if you need to stay in NYC.
The Mercer has been my worst hotel experience of the past five years. I paid close to USD 1.000 per night. The room was not big although I paid for two categories higher up than standard, it was a completely worn down, dated style and dirty room. There is no insulation of sound from the door. Hence, there is a lot of sounds from anyone passing outside the door. There was two parties around us creating a horrible noise. Nothing matters to the people at the front desk; I am sure that they are used to this. I complained several times about most of everything else also. I got the reply back that "the hotel is full there is nothing we can do" and "my apologies but there is nothing we can do" a lot of times as I complained about noise, lack of cleaning, terrible bed, general condition of the rooms, etc. I was in fact so dissatisfied that I have considered to claim my monies back. Due to a lack of time I could not change hotels, but knowing what I know after two days there, I would have made time. If this hotel is what attracts tycoons and media-moguls as well as actors I am worried about the whole media and entertainment-industry. You have so many other choices in NYC for expensive but perfect five star hotels.. choose them. Look at the few pictures I have enclosed to show just the level the Mercer are at (I took many more).. I will never ever set my feet back at this hotel. AND BTW; I asked to speak to the manager many times, I NEVER saw or heard from her / him..…
Just returned from a four night stay at the mercer hotel in SOHO New York City. I highly recommend The Mercer! The staff was SO pleasant and always eager to accommodate. There were many little extras to make us feel welcomed. Upon arrival they brought us a fruit and nut basket and water. Each night a fresh bottle of water by our bedside. Super quiet hotel in the heart of SOHO. Very convenient location. The price was great for nyc at 575.00 per night. I will definitely stay there again.