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Hyatt House New York/Chelsea

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815 Avenue of the Americas Corner of West 28th Street, New York City, NY 10001-6305
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Traveler (433)
Room & Suite (163)
Dining (56)

About

#164 of 510 hotels in New York City
Location
Cleanliness
Service
Value
Travelers' Choice
Visiting New York has never been so comfortable or convenient. Hyatt House New York/Chelsea features your choice of residential-like suite or spacious studio hotel rooms, which are ideal for both business and leisure travelers who don’t want to sacrifice the comforts of home. Our location puts you just blocks from Madison Square Park, the Chelsea Garment District and so much more.
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Full view
Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Rooftop terrace
Secured parking
Wifi
Bar / lounge
Breakfast buffet
Complimentary instant cofffee
Kid-friendly buffet
Snack bar
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Kitchenette
Microwave
Flatscreen TV
Wake-up service / alarm clock
Refrigerator
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Mid-range
Languages Spoken
English, Spanish

Location

Full view
100Great for walkers
Grade: 100 out of 100
466Restaurantswithin 0.3 miles
112Attractionswithin 0.3 miles
932Reviews67Q+A72Room tips
Traveler rating
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  • 28
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Popular mentions
fdambro1 wrote a review Feb 16
1 contribution
No hot water entire stay, seemed as if staff didn't care about it and didn't try to help. Asked for new room they claimed whole building had no hot water and the tanks needs to be reset twice a day. Who wants to stay in a place with no hot water?
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2021
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Response from , Guest Services / Front Office at Hyatt House New York/Chelsea
Responded 6 days ago
Dear Fdambro1, Thank you for taking the time to post on our property! Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We hope that you are able to return so that you can see our constant improvements. Safe travels!
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renz124 wrote a review Feb 16
Westbury, New York155 contributions16 helpful votes
This is a nice hotel in a good location. The bed was comfortable and cozy. However, the bathroom was in need of a good & thorough cleaning & the toilet in my King room was a tight fit between the sink and the sliding door... it definitely would not be comfortable to someone with weight issues. It was nice to have a microwave and mini fridge and the small (repeat: small) reading chair in the corner was a great touch!
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Date of stay: February 2021
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Location
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Room Tip: Ask for a room in the higher floors for better views
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Response from , Guest Services / Front Office at Hyatt House New York/Chelsea
Responded 6 days ago
dear Renz124, Thank you for such a detailed review! We sincerely appreciate your feedback and will absolutely be sharing this with our team as we work to continually improve our guest's experience. We hope you will choose to stay with us again in the future so that you can enjoy a true Hyatt House experience
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CompassRose32 wrote a review Feb 1
16 contributions2 helpful votes
My grown daughter and I stayed for 2.5 weeks at Hyatt House NY/Chelsea. The beginning of our stay was in quarantine per NY state orders, so we reserved a suite with a balcony to step out for fresh air. The King Specialty Suite on the 29th floor met all of our needs and expectations as in past stays. This is our 3rd stay at this location. There was plenty of room for my yoga mat. Great lighting with floor to ceiling windows on 3 sides. Rooms are spotless and we felt good about the safety measures in place. Employees all masked, housekeeping has been reduced to keep contact to a minimum. Special requests to adjust housekeeping days were granted and staff helped with deliveries and package pick-ups. Because the elevators are so fast, I rarely rode with anyone else. The limit is 2 people max per elevator. The heating/cooling system can get a little loud in the bedroom but we just turned it off at night and the temperature was fine. Hotel shows a little wear and tear but that is reflective in the pricing. It is an excellent value!!! During our visit it was less than half the cost that it was before the pandemic. If you are looking for a mid-range hotel in a central location with a great view, I recommend staying here. Thank you to staff for making our stay safe and pleasant.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2021
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60004Kathy wrote a review Jan 2021
Arlington Heights, Illinois236 contributions125 helpful votes
This is a lovely, well appointed hotel with nice staff and a good location. It needs to fix some important things. It is clean with great features, but none of that matters when your room is 86 degrees at 4:00 am. Also, I like to not waste water or energy. The King Suite's hot water took a minimum of 10 minutes to warm up. I don't usually take longer than ten minutes in a shower anyways. My second shower there was cold. I waited 12 minutes but, it didn't warm up. I finally showered and it started getting warm right before I got out. It took 19 minutes. Maybe we had an unlucky streak with our two rooms. The first night we arrive late after driving from Chicago to move our daughter to New York. The one bedroom suite was very warm, but we turned down the 4 thermostats and went to bed. We all woke up in the middle of the night super hot. All of the thermostat's displays ranged between 82 and 86. The front desk just suggested turning the thermostats off. We did. No offers to change rooms. By morning, it was still just as hot. The space itself was nice. The bedroom is TIGHT, but separate from the living room/kitchen. It would be a better set up for 2 people than 3. The pull out sofa made the space even more cramped. The hide a bed already had a sheet and my daughter wondered if it was clean. Under the matress was not. The room had excellent views of the city. The Kitchen King Suite was spacious for 2 people. It had the conveniences of a short stay. Other than how long it took the water to get warm, this was an excellent space and set up for a few days in New York with the ability to eat breakfast or bring take-out meals to your room. We could not get the dishwasher to start, so staff had to come while we were out. We had to dry all the dishes when returned very late that night. The workout facility was on the top floor with a fabulous view. There were 2 treadmills, 2 ellipticals, and bike. Each unit had a monitor for TV or connect to the internet. I was only able to get the TV to work on one machine (treadmill) and I could not connect my iPhone 12. The equipment was in good working order. There are not any towels or wipes to clean off equipment!!! This seems to be a hotel standard right now. Why is taking away the ability to disinfect after yourself a good practice? I called to ask for a towel, but the staff person seemed annoyed by my request. No one brought a towel. I had to leave and return to my room for one. It is nice to go up to the top floor and check out the views from the roof. Breakfast was all prebagged.
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Date of stay: January 2021Trip type: Traveled with family
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Response from , Guest Services / Front Office at Hyatt House New York/Chelsea
Responded 3 weeks ago
Dear 6000kathy, Thank you for taking the time to post on our property! Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We hope that you are able to return so that you can see our constant improvements. Safe travels! Hyatt House Management Team.
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berniebus wrote a review Jan 2021
Miami, Florida7 contributions1 helpful vote
I rented two rooms for 3 adults and two children, and they put everything with measure, soaps, towels etc, every day you had to ask them for something, the location is good but the area is very neglected
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2020
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Response from , Guest Services / Front Office at Hyatt House New York/Chelsea
Responded Jan 20, 2021
Dear Berniebus, Thank you for taking the time to post on our property! Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We hope that you are able to return so that you can see our constant improvements. Safe travels! Hyatt House Management Team.
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Previous
PRICE RANGE
$212 - $464 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityTenderloin / Chelsea / Midtown / Flower District
NUMBER OF ROOMS
150
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Frequently Asked Questions about Hyatt House New York/Chelsea
Which popular attractions are close to Hyatt House New York/Chelsea?
Nearby attractions include The Magician at the NoMad Hotel (0.1 miles), Escape Room Madness (5th Floor) (0.2 miles), and Escape the Room NYC (0.2 miles).
What are some of the property amenities at Hyatt House New York/Chelsea?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
Which room amenities are available at Hyatt House New York/Chelsea?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt House New York/Chelsea?
Guests can enjoy free breakfast, a lounge, and free instant coffee during their stay.
Is parking available at Hyatt House New York/Chelsea?
Yes, paid private parking nearby and secured parking are available to guests.
What are some restaurants close to Hyatt House New York/Chelsea?
Conveniently located restaurants include The NoMad Bar, Stumptown Coffee Roasters, and Ayza Wine & Chocolate Bar.
Are there opportunities to exercise at Hyatt House New York/Chelsea?
Yes, guests have access to a fitness center during their stay.
Does Hyatt House New York/Chelsea have an airport shuttle?
Yes, Hyatt House New York/Chelsea offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hyatt House New York/Chelsea?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hyatt House New York/Chelsea?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Hyatt House New York/Chelsea?
The staff speaks multiple languages, including English and Spanish.