Everyone needs a place to lay their weary head. For travelers visiting New York City, The Ridge Hotel is an excellent choice for rest and rejuvenation. Well-known for its charming environment and proximity to great restaurants and attractions, The Ridge Hotel makes it easy to enjoy the best of New York City.
Guest rooms offer a flat screen TV and air conditioning, and The Ridge Hotel makes getting online easy as free wifi is available.
You can also take advantage of some of the amenities offered by the hotel, including a 24 hour front desk, a rooftop terrace, and baggage storage. As an added convenience, there is paid public parking available nearby.
While staying at The Ridge Hotel, visitors can check out The Oculus (1.3 mi) and One World Observatory (1.4 mi), some of New York City's top attractions.
While in New York City be sure to experience local oyster favorites at Eleven Madison Park, Eataly, or Keens Steakhouse.
New York City is also known for some great government buildings, including United Nations Headquarters, City Hall Park Visitor Information Center, and New York City Hall, which are not too far from The Ridge Hotel.
Whether you’re traveling for business, pleasure or both, The Ridge Hotel is sure to make your visit to New York City one worth remembering.
I have four major complaints, each of which is independently reason enough to never stay at The Ridge again. 1 - A Standard Double on Booking.com (a “Full” room in Ridge terminology) claims to be 200 square feet, 50% more than the actual area of 130 square feet. I verified this with a measuring tape. 200 square feet is not a rounding error, it is fraud! The total area includes shower, toilet, bed, etc., by the way, not space to move around. Walking space, including in the bathroom, is about 60-65 square feet. 2 – When I called the hotel (there are no live people; the hotel provides “touchless” service) to point out the discrepancy between actual and stated size, I asked if I could move to a room that was closer to the advertised 200 square feet. The employee agreed to move me the next day. So, I packed up the next morning and left my things to be transferred to a new room – which turned out to be exactly same size! 3 – The first room got too hot (77 degrees); however, the new room was hotter. I woke up sweating at 2:30 am to blasting hot air and a temperature of 86 degrees and rising! Only by running an air conditioning unit 24 hours a day was I able to get the room down to the lower 70’s – while the temperature ranged from 42 to 55 degrees outside. If the room overheats that badly in the fall, what would it be like in the summer? 4 – The bed was so hard, I had to put an inflatable pillow under my hip bone to sleep on my side. I could go on about lower-priority complaints, like the tedious online check-in process, lack of table and chair (though “all rooms have them”, I was told on the phone), harsh lighting, lack of decaf coffee, inconvenient outlets, and cheap construction, but none of these were deal-breakers like the four issues described above. When in NYC, find yourself an ethically run hotel that covers all the basics and delivers on its promises – not The Ridge!…
Budget hotel room with hefty cost! Paid $1300 for 3 nights. Rooms were dirty. Toilet kept blocking. Duvet had no cover on! Room and bed was tiny and had paid for a queen room! Expected more for such a cost! Nobody ever working in the hotel or reception. Was unable to leave luggage in storage as our flight wasn’t until 18:45.
Our 5 night booking in June 2020, as part of a tour of the U.S. was overtaken by Covid. I had booked direct with the hotel and they refused a refund, giving us a 1 year credit. All my other hotel bookings for that trip were booked through booking.com and refunded in full. It was not possible to use the credit by June 2021 so after some dispute the hotel reluctantly agreed to extend the credit to June 2022. It has been difficult if not impossible to travel to the U.S. in the last year so I requested another extension. This was flatly refused. I wanted to make a 10 night booking for August 2022 which would have cost a fair bit more than our credit but even this short extension to the credit was refused. The reception desk often doesn't answer emails so we ended up having to make an expensive call in an (unsuccessful) effort to sort it out. We feel we have been robbed to the tune of around £800. Beware!…
Booked on booking.com two years ago to stay for three nights when my friend was getting married. Paid in full. Whist I was travelling in Costa Rica (a few days before the wedding) I got an email from the property saying there would be no reception, cleaning or check-in during our stay due to COVID!? Was also asked to provide a picture (front and back) of the card I paid with... I emailed to explain the card I paid with had been lost a long time ago so I only have the replacement with me. I then received an email saying they would refund me and charge my new card, I said no please do not do that (as I did not have enough funds in my account to be charged twice whilst waiting for a refund that may never arrive)! They tried to charge my account anyway!! And for more money than my original bill, WITHOUT refunding me first! Luckily it bounced as there were not enough funds. They then emailed saying I needed to provide the card I paid with (impossible) within 24hrs or my booking would be cancelled. This went back and forth several times and it completely ruined my evening as I was worried we would have nowhere to stay the next night. After I contacted booking.com they gave me the check-in codes with no card shown.... so it was all pointless. The room was tiny and the toilet was not cleaned well. There was dust and and hair behind the lid. The hairdryer was broken but they did send someone to fix it that day. Good location. Roof top bar had no bartender.…
booked via booking.com and selected pay later and free cancellation. The hotel immediately emailed me saying I had to make full payment within 48hours, so I cancelled. They took the money anyway (got my credit card details from booking.com) then when I requested a refund gave me back £70 less than I had paid. Booking.com where useless as well. I’m now having to claim via my credit card (thank god I used that). Avoid!
Had a error when I booked with a 3rd party, Wendilyn was wonderful in helping me resolve the issue, was coming out to celebrate my birthday, she really made my day ❤! Thank you so much Wendilyn! I recommend the Ridge Hotel any time you're passing through!
Highly recommend! Impeccably clean & well maintained, accessible to so many bars, restaurants, subways. Super walkable area. The check in and out process was a breeze. The rooftop was a great bonus. Perfect for couples, singles or friends who want to stay in an area close to all of the bests of Manhattan.
I attempted to book a this hotel last evening and due to a misunderstanding in the app I was not able to access the hotel for my reservation. I was told by booking.com that I would be charged the full amount even with not being able to access the room. I called Jallow who is the manager who was able to help me get a full refund and let me know about direct booking promotions with better rates. He really turn my experience from a very negative one to very positive. Next time I need a hotel I'll make sure to call directly. Thank you Jallow and The Ridge for helping me out
Don’t stay at this hotel. There’s no doorman and I was never emailed a code for check in, so I was waiting outside alone for awhile, unable to enter holding all of my bags until I got in touch with an employee. My room was small and loud with an old fireplace that felt like it was letting in cold air. My whole floor stunk like smoke throughout my stay (meanwhile they insist they have a strict no smoking policy). It was also extremely overpriced and I can’t understand how this place stays open. There’s so many better hotels in the area - choose one of those!
Our first room smelled like a freshly smoked cigarette. There was an incense stick left in the room that had clearly been used to cover up the smell. We called and were moved to another room with garbage still in it, including a used face mask hanging on the coat rack. That room smelled off too. On top of that, the other guests were loud the entire trip. The first night there was a group of teenagers next door and the entire floor smelled of weed and they were extremely loud. The next night, there was a domestic dispute where a couple was screaming at each other and threatening to kill each other. It got to the point where we felt the need to call the front desk and local police department. The view was nice and the beds were okay, but overall the experience was mediocre at best. Also, the wall of the bathroom in our room was glass, so you can see whoever is inside moving around when the light is on.…