Loved this place! Amazing location and staff makes you feel at home! We were checked in immediately. Stayed in a room (2 couples) and still had plenty of space for nyc! Great walking distance to other bars and restaurants. Staff even offered to call a cab and have umbrellas to take when leaving.
We stayed in two rooms during the second week of July 2022. First off, we had a great stay and have no complains about the hotel or the hotel staff. However, this property is simply not a 5 star hotel. It is a solid 4 star property. There is no bellman to assist with luggage or doorman. Multiple times, I returned to the hotel with my arms full and, without help from staff (doorman) I had to struggle with opening the door. Personally, I did not mind, however, if it was a 5 star, that would not have happened. The rooms were very clean and were a decent size by NYC standards. The location is absolutely fantastic! It is close to NYU/Washington Square, Comedy Cellar, Greenwich Village, Katz’s Deli, The Strand, etc. We took a direct subway up to The Met and Central Park. The subway station is less than a block from the hotel so it is very convenient. There is also a shared bike rack across the street. And there are plenty of separated bike lanes throughout the city. Everyone who worked at the hotel was extremely friendly and very service oriented. We will stay here in the future. Just lower your expectations a bit on the “luxury” angle.…
We came here pre-Covid (late Jan 2020) and had a great stay. Super trendy, rooms were new, staff was great, so we decided to stay again on the Friday of Memorial Day weekend to celebrate our anniversary. The staff was not welcoming, they actually seemed uninterested in working there Maybe because it was a holiday weekend? Or possibly because the hotel was noted in the Netflix series Inventing Anna they thought they were known and didn't have to care? Either way, it did not start off well. They sent us to our room, the hallways are super dark (like a nightclub) then we got to our room and it was also dark and so small (compared to the last one we stayed in). There were scratches and nicks on the walls, the iPad to order items/contact the desk didn't work. I tried to upload a video of the bouncing iPad (so you couldn't click anything but TA won't let me upload it). So you had to call for anything you needed. Overall it just felt eh. I also feel like with 2 years of less visitors, you'd think they would have spruced the place up a bit. It was quite the opposite. We ordered room service around 11pm, and brought up the wrong items and the person delivering the items was impatient and it wasn't even very late. Overall I feel like a two is generous, a 1.5 would be more aligned.…
This hotel is a joke. Terrible/non-existent service both in-room and communal areas. Staff is non existent/unfriendly and if you happen to find one wandering around the hotel you are not realy sure if they are staff or guests. Reception staff not helpful at all - asked them once for help to call a taxi and they said they don’t offer such a service.
Call a spade a spade. This hotel is fine. But it is not 5 star. There is literally no service, hidden charges everywhere, no tea or coffee facilities in the rooms, no bath robes, no greeting when you arrive. We stayed for 5 nights and were lucky we were far away from the bar area but heard many other guests complaining about the noise at night. The rooms are fine, pretty tired could use a lick of paint and some TLC. There are better places to stay in New York!
Tyler shines as a perfect ambassador for 11 Howard! I was welcomed with a smile and the definition of what hospitality is by Tyler. She was able to check me in immediately and told me everything about the hotel and what to expect. Very appreciative for her kindness and warm greeting. I will be coming back and hold Tyler personally responsible for that!
Im going to say this once: this is the best hotel in nyc for two reasons: 1. The location cannot be beat for restaurants, walking around the city, workouts, restaurants, etc 2. The red infrared sauna located on the 3rd floor, the Higher Dose, I went 3 times in the 5 days I was there and its the perfect way to detox after nights out drinking in the city I love this place, the ambience, the cool decor, the elegance, the service... the best!
We came to the city last minute for a concert. The standard rooms were smaller than most, and not well kept. It’s hard for me to believe this is a 5-star hotel. The staff is pretentious, patronizing, and unaccommodating if they think you don’t belong there.
À bit noisy, but great overall experience. We were upgraded to the top floor (« PH ») as we complained about the noise. Quite large room and great view. Good breakfast. We ate at the « Blond » once and it was ok. Overall very good value for money (at the price that we paid).
I decided to try this property this week for a 3 night stay while on my monthly trip to NYC. Unlike what many other posters have mentioned above, I did not have a good experience at all. Clearly things have changed since they first opened in 2016. I arrived a few hours early for check in as I had a meeting moved up. I was told that they would wave the early check in fee for me this time..... My Queen room was apparently not ready yet, but the good news is they were going to give me an "upgrade" to a King sized bed room - what a joke. The room they assigned me on the 10th floor was the smallest room I have had in NYC (and I have had some small ones). You could not even walk around the bed it was so tight to the wall. The tiny desk was right below the TV and if you wanted to plug in your laptop to do any work, you had to unplug the TV as there were no other outlets ?? I noticed the floor map on the door and my room was 1/2 the size (or smaller) than every other room on the floor. Went down to the reception and asked if I could just wait for my Queen room to be ready. They then agreed to move me to another room on the floor, which was a normal size, but had a King bed. I asked if they had my Titanium Elite number of file and was told they were a Design Hotel and Marriott status did not matter here - that is very clearly the case. Went to the new room and sat down on the bed only to hear a crack. Looked under the bed and 2 of the slats from the frame had come loose (one had duct tape which they had clearly used before to try and repair). I did not have the energy to go back down again and ask for a room without a broken bed. It turned out to be a poor judgement call on my part as the bed was not comfortable at all. Upon checking out I asked them what the $35 daily fee included, as they offered no complimentary breakfast options (just coffee). It included Wifi (which Bonvoy guests should get for free) + access to a UFC gym around the corner (for those looking to fight in the Octagon) and a $10 a day minibar credit (which was not mentioned at check in). Had I known, I would have used it on some bottled water (which also was not included in the room). To add insult to injury, they charged me $9.00 for a Kit Kat bar that I did not have. Good thing I had that $10 a day credit to offset that one.... Caveat Emptor. Looking for a better Marriott alternative in the area - the Sheraton on Canal has rooms with views, free lounge for Elites and at a fraction of what 11 Howard charges. Never Again.…