This hotel is very... not 5-star. Absolutely no amenities, terrible in-room wifi, and even worse (loud) communal working spaces. It's pretty on the inside, but when you look closely: everything is made cheaply. The doors, the fixtures... everything is just not quite there. There's no room service at all, and when I called down for 2 water bottles they told me it would be $30. No coffee in the rooms, no bathrobes, and no gym either. The cleaning staff only ever cleaned half of my room (I would get back and I would either have new towels or my bed made, never both). Service is abysmal, I asked for 2 wake up calls which never happened. It's like, fine... not dirty and comfortable enough. But it's really more on the 3-star tier, which is why the price is sooo confusing to me. Weirdly they also have a private sauna company working out of the 3rd floor, who also take up the communal working spaces, and the bar/nightclub is LOUD. I was woken up at least 5 times during the night by people slamming doors, and when I returned from dinner there were people puking outside of the hotel. Overall, the stay was okay (never bad enough that I wanted to switch hotels) but I really wouldn't recommend especially if you're expecting it to live up to its price point.

11 Howard is a good location in the midst of SoHo offering a kind of boutique feeling. Reception is scaled down limiting itself to a small walk around desk instead of the standard reception. Up the stairs you find the bar and a very small lounge area. No breakfast restaurant as far as I could see. Rooms are slightly minimalist with comfy beds and nice bathroom. All in all a rather scaled down feeling. Check-was smooth although room was not ready at 14:00 my luggage was taken care of. Check out was not as smooth as I was first presented the bill for another room and then was supposed to have a copy mailed to me but this didn't work so I had to ask twice to get it. Room for improvement here. No VIP treatment although we were a group booking in total 30 person-nights. Two in our group changed rooms due to noise level 1 at top floor due to ventilation fans, 2 at street

I stayed at this hotel for 1 week for a business trip. The hotel is in a great location close to shopping and Tribeca restaurants, as well as near the Canal St subway spot. I'm giving a very good rating primarily for the hotel staff and its location. The front desk team was always friendly and helpful, as were housekeeping, concierge and bell staff. One previous review complained that the staff are too young and casual, but I actually love that they're not pretentious like in other NY hotels (I've stayed at many!). I liked the library where I had breakfast and lunch on some days and which can be used to work from. Le Coucou downstairs is great for dinner. The only downside of the hotel is that the room was miniscule. Upon check-in I was told that we have been upgraded and I can see that the room is bigger than the one originally booked; however, even the "upgraded" room has no space to even open 1 large suitcase in and very little closet space. The bathroom was beautiful but tiny. Despite the tiny room, I had a great stay at 11 Howard.