Had a very nice room, they are dog friendly, have 2 restaurants and a bar. They have a pool but was not heated. Bartender was friendly and entertaining - we had a great time. We had an issue with the mattress but the situation was resolved and we would definitely stay here again
We drove down to Carlsbad to see the caverns and Stevens Inn looked like a reasonable option. Staying in this town -- given what it amounts to -- is NOT cheap. Between the roughnecks and roustabouts here for the oil industry (who seemed to make up more than half the population at the Stevens) and the tourists passing through, room rates are pretty pricey for what you get. This place was probably the bomb back in the 70s, but it's rather tired now. Our room was reasonably spacious though some maintenance was certainly in order. The bed was decent, the pillows not -- those hard, Chiclet-shaped atrocities that hotels seem to favor these days. The pool looks nice in the pictures, but it had a lot of junk floating in it, so we did not bother to get in. The breakfast buffet featured okay sausage and scrambled eggs, but the biscuits were like hardtack and there was no fruit available. Even on the worst buffets there is typically a red delicious apple and a few unripe bananas, but nothing here. Coffee is served when you take your seat rather than being self-serve. Orange juice is the only option -- there's no water available without asking. Weirdest of all, they had Newsmax on the TV in the breakfast area. I guess maybe they attempt to cater to your regulars, but The Weather Channel might be a more informative option. So, this place is fine if you're here for just a night or two and expect only the basics.…
Stevens in Carksbad is a hotel that has retained it's charm over the years. Built with true ctaftsmanship. Also lots of trees and grass surrounding the expansive property. Nice outdoor pool too. The main thing about this place is that it has personality and a character you can't find everywhere
We found this place while visiting Carlsbad Caverns. Nicely updated motel from days gone by. Room was spacious and comfortable. The pool looked nice, but we didn't have a chance to use it. The hot breakfast buffet was delicious and the serving staff was very friendly and accommodating. I definitely recommend this place.
Great hotel. Great value for the price. They were very accommodating and helped us get adjoining rooms, since we have kids. Beds were comfy. The kids loved the pool. The restaurant was nice and the hot breakfast was good. Over all a great stay. Very friendly staff.
Pros: spacious room, comfortable bed, good breakfast, friendly staff, good shower pressure. Good sized fridge. I appreciated the big closet. Cons: Overall a little more gross than I would hope for. Tub had a layer of sediment - I had to rinse it out before bathing my toddler. Mold in the caulking. Carpet felt clammy. Yes, clammy - cold and damp. Bathroom had half a bottle of watered down shampoo. Found a screw and a Bobby pin on the floor. Bag of trash sat outside our room (outdoor entrance) the whole time we were there (just one night but still an easy pickup).
Hubby remembers this from his days as a traveling salesman. It is a bit run down and not the cleanest. The price is right. Lots of oil field workers around and they are up before daylight. Thank goodness for those who choose to work!!!
This is a huge complex and lots of rooms. It was quiet during our stay which was nice. Could hear the highway traffic, but it wasn't too bad. The room was very clean and had lots of room. Had a microwave and small refrigerator in the room the and a small coffee pot. We had a backdoor to our room that opened up to a grassy area with a few picnic tables. We will definitely stay here again if we get back put to Carlsbad. NM.
We spent two nights here in room 250 with the assumption this is a Best Western. The receptionist and breakfast staff were helpful and friendly, although the food wasn’t all that. The room seemed like it had a recent upgrade, was spacious, and a comfortable bed but that’s it -otherwise I’d give a one star. First; the heater was loud, then the refrigerator wasn’t cold due to a broken knob, even the microwave wouldn’t work unless you put pressure on it’s knob. Second; the majority of guest were oil workers from Texas. Ok, fine. But we learned from some locals that since the floodgates are now open for drilling oil, there are a lot of Texans migrating to New Mexico and causing problems both economically and socially within the Carlsbad community (not my words) with the exception of business owners. These locals said that the Stevens Inn was the “go to place” for them as there is a nightclub here. I didn’t have a good nights sleep from the early a.m. laughing, slamming doors and diesel trucks warming up (plus that loud heater). Third; the morning we were getting ready to leave, a hotel worker attempted to gain entry. Now, the door was closed with a “Do Not Disturb” tag on the door handle. I just happened to be standing by the door totally topless when the door suddenly opened. I slammed it shut on this person’s face and yelled some choice words. He or she stood there for a few seconds then casually walked away. No knock on the door, no identifying his or herself -nothing! I was livid. After this , I read up on the “terrible” reviews from this site and determined that thee Ed manager most likely will not do anything about it. I def will not return here. …
Clean room with refrigerator and microwave. The hot breakfast was the same thing all week, not delicious or nutritious, just filling. Coffee service at breakfast was terrible. Two mornings we were not offered coffee at all. Dinner at the Flume was good. Salad bar was great!