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Holiday Inn Express Hotel & Suites Carlsbad

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Holiday Inn Express Hotel & Suites Carlsbad
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215 Reviews from our TripAdvisor Community

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Showing 208: English reviews
Portales, New Mexico
Reviewed 1 week ago

This hotel had an inviting foyer with lots of free info on local attraction,free local newspapers and free coffee!Hotel desk staff were friendly and got us a better deal than what we saw online! The color scheme of the room was so fresh and clean. And the bathrooms with the walkin shower was on point! TV positioned in the middle...

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Helpful?
Thank PrairieBeachTrvlr
Superior, Wisconsin
Reviewed October 30, 2016

After prior great experiences, we upgraded to a suite. Our clock was not lit at night and was useless. Both TVs wouldn't work unless the remote was pointed at the box in back. Soap from the previous guest was still in the shower. When I took my shower, the drain plugged fast, slightly flooding the floor. I wiped the water...

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Helpful?
Thank birdie750
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Dear birdie750, We appreciate your business and for choosing Holiday Inn Express & Suites Carlsbad, NM. It is good to know that you found our service to be worthy of a 5-star rating. However, it is unfortunate to learn that your experience was not a total success due to the bathroom and the amenities in the room provided like the...

nj
Reviewed October 14, 2016

This HI Express was one of the nicest we've stayed in during all of our travels. It was bright, clean, well located. Staff was friendly and our room was spacious. We didn't have a chance to use the pool or gym but maybe next time? Great breakfasts too!

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Helpful?
Thank snivvy
HIExpress88220, Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Thank you for staying with us here at the Holiday Inn Express in Carlsbad, NM. We value our guest feedback and love to hear it. I am so happy to hear that your stay with us was a great one!! Please come and enjoy our newly renovated pool on your next stay. We hope to see you soon! Jisa Fox...

Reviewed October 14, 2016

When one travels to see the Caverns, an overnight stay in this somewhat remote town is almost required due to time and distance, so we thought we'd play it safe with a known hotel brand. When we arrived, the pool and spa were closed and there was no price reduction or compensation. There is NOTHING to do in Carlsbad, so...

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Helpful?
Thank Amy L D
HIExpress88220, Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Thank you for taking the time to review our hotel. I do sincerely apologize that this stay was not up your expectations. The pool and spa were closed due to they were getting renovated at that time. As of October 1st our pool has reopened. I have forwarded all of the issues you stated to our maintenance team so we...

Reviewed October 10, 2016 via mobile

I want every hotel stay to be like this one. We (me, 5yo, 3yo, 1yo) joined my husband there for 3 nights. He had already been there a week. Great room, nice pool, coin laundry, wonderful continental breakfast, 4pm - 6pm snacks, and great staff. My son wet the bed and the staff was every helpful with the situation. Only...

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Helpful?
Thank Sarah O
Sherman, Texas
Reviewed September 29, 2016

Arrived in the early evening and the staff at the desk was more than inviting. The desk person saw I was traveling with family and since the pool was closed, had upgraded my room to the suite before we even arrived to make up for it. The extra space that provided was well appreciated after a long drive and car-cramped...

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Helpful?
Thank GhostTX
Warren, Oregon, United States
Reviewed August 26, 2016 via mobile

This is a clean quiet hotel with easy access and next to the mall. Plenty of places to eat nearby, gas stations and banks. Felt safe and secure with ease of access. Staff was informed and helpful. The rooms were clean and comfortable. The air conditioning worked well as it was very hot!!

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Thank Pam V
Oberlin, Louisiana
Reviewed August 13, 2016

First, the staff at the front desk was beyond helpful. They were friendly and all smiles and made sure we were taken care of. They offered us lemon infused water and cookies upon arrival. There is an indoor pool, workout room, and laundry facility as well. Our room was very clean and updated. We walked to eat supper across the...

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Thank Erica C
Hereford, Texas
Reviewed July 26, 2016 via mobile

Passing by from El-Paso this was one of the only places with a vacant room at 3am. Alan at front desk was very comprehensive of situation and 3 small tired children. They had courtesy bottled water up front. Entrance was very cleaned and neat. Choice of room on 1st floor, room was very clean and spacious, big bathroom. We had...

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Helpful?
Thank familyvacationist
Reviewed July 20, 2016

Rooms were small, but had everything that we needed for the two nights we were there. A better fridge would have been nice. Amenities: the breakfast was great (typical with waffles, bacon, eggs) and allowed us to get a quick start on our day. The outdoor pool was fabulous - still warm in the evening which allowed us to cool...

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Helpful?
Thank Kim K
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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Natural Attractions Abound Near this Carlsbad, New Mexico Hotel In the heart of Eddy County in central New Mexico, you will find a comfortable place to stay at the Holiday Inn Express Hotel and Suites of Carlsbad. Conveniently located near some of the world s finest caves, this is the perfect starting point for your New Mexico adventure.Our Carlsbad hotel is three miles from the Carlsbad City Airport (CNM); so getting to and from your flights will be no problem with our central location. Just minutes from the center of Carlsbad and within walking distance of many shops, our New Mexico hotel is near the Pecos River Convention Center and the Carlsbad Civic Center. Los Alamos National Labs and Sandia Labs are also situated close to our Carlsbad accommodations.Some of America s most famous caves, like the Carlsbad Caverns, are only a half-hour from our hotel in Carlsbad. Lodging here also keeps you near the Living Desert State Park and Zoo and the River Walk and Recreation Center, located on the beautiful Pecos River. Brantley Lake State Park, a 20 minute drive from our Carlsbad hotel, offers a number of walking and hiking trails. Our Carlsbad hotel offers choice amenities like a recently renovated Fitness Center and whirlpool. From the complimentary hot breakfast bar and free high-speed Internet access to the triple-sheeted bedding, we go beyond discount hotels in Carlsbad, NM to offer you an enjoyable experience. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Carlsbad

Address: 2210I W Pierce St, Carlsbad, NM 88220-3516
Location: United States > New Mexico > Carlsbad
Price Range: $140 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Carlsbad 2.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Carlsbad
Holiday Inn Express Carlsbad
Holiday Inn Carlsbad
Carlsbad Holiday Inn
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Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites Carlsbad staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Avoid the suite”
 of 5 bubbles birdie750, Oct 30, 2016 | Read review
“All rooms seemed nice, but as our visit was short our first floor room was very convenient.”
 of 5 bubbles snivvy, Oct 14, 2016 | Read review
“Get a different hotel.”
 of 5 bubbles amyld2015, Oct 14, 2016 | Read review
“If you're thirsty, ask for water at the front desk and they'll give you complimentary bottled water.”
 of 5 bubbles GhostTX, Sep 29, 2016 | Read review
“Only saw my suite but it was great.”
 of 5 bubbles Y6893WLjimh, Jul 19, 2016 | Read review
5 of 5
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