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Room & Suite (6)
Dining (1)
About
#256 of 284 hotels in San Diego
Location
3.2
Cleanliness
3.0
Service
2.8
Value
2.8
The Bay Inn and Suites SeaWorld San Diego is a 46-room hotel located just one mile from SeaWorld San Diego, Old Town the San Diego Sports Arena and minutes from San Diego's most popular Beaches and Attractions! We offer special Discounted Room Rates for Military Personnel and their families. Call the hotel directly for our Best Rate Guaranteed!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Golf course
Baggage storage
Non-smoking hotel
24-hour front desk
Laundry service
Paid public parking on-site
Parking
Wifi
Outdoor pool
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Room features
Air conditioning
Housekeeping
Microwave
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish, German
Location
Full view
76Somewhat walkable
Grade: 76 out of 100
36Restaurantswithin 0.3 miles
1Attractionwithin 0.3 miles
Contact
3325 Midway Dr, San Diego, CA 92110-4910
Getting there
Old Town Transit Center17 min
Rental CarsSee rental cars from $18/day
129Reviews2Q+A21Room tips
Reviews
Traveler rating
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Most Recent
Enough said.......In the microwave, AC unit and shower. Which by the way did not have a shower curtain when we arrived. No iron or Ironing board either. The front desk people were friendly and helpful, but the rooms look NOTHING like what is advertised. Not even close. And did I mention there were roaches?.........
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Date of stay: October 2019Trip type: Traveled with family
Helpful
Response from Jerre L, Reputation Management at Bay Inn and Suites
Responded Oct 25, 2019
Thank you for being our guest. It is disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We did check your room and we could not find any roaches, as a precaution we have treated the room. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.
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I give this establishment a average score do to the front desk help. Very friendly staff and helpful in their customers needs. Clean rooms, but very small for the price. Security deposit required. Wasn't comfortable with surrounding atmosphere. Select wisely when choosing for a place to stay.
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Date of stay: September 2019Trip type: Traveled solo
Helpful
Response from Jerre L, Reputation Management at Bay Inn and Suites
Responded Sep 29, 2019
Jay, we are glad to read how much you enjoyed your time at the Bay Inn & Suites San Diego. Thanks for posting a review so future travelers can read about your pleasant experience. We could not be happier that we were able to impress you with our service, and clean rooms. Thank you for your business, and we look forward to your next visit.
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I'm traveling from New Mexico and I called 6 hours prior to my arrival to tell them I will be there in 6 hour. The lady said no promblem. I arriveed and the young man working tell's me I have no room and they are over booked! I'm so upset and don't want to loose it in front of 3 kid's all waiting to use the bathroom. I go back and forth and told him my card was charged and he could care less, He told me to come back tomorrow and maybe We can get you in. I'm in shock this is happening right now. He gave me a business card and I called my bank to stop any other payments to my card right away and explained the horrible situation. This place is a joke
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Date of stay: July 2019Trip type: Traveled with family
Helpful
Response from Jerre L, Reputation Management at Bay Inn and Suites
Responded Jul 31, 2019
Marie, thank you for choosing to stay with us. Please accept our apologies for the inconveniences you experienced. We have gone over the issues with our team and we are implementing a plan to correct these issues. We would love to welcome you back so that we can provide you with the outstanding service you deserve. We look forward to seeing you the next time you are in the area.
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Reserved for 3 nights - after the first night with a loud group partying in a room all night and a roach in the bathroom in the morning, I decided to check out - the management refused to refund the two nights that I was not staying. The room was old with broken tiles in the bathroom - extremely disappointed - Strip club across the street - worth losing the money to get out of that place!
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Date of stay: July 2019Trip type: Traveled as a couple
Rooms
Cleanliness
Service
Helpful
Response from Jerre L, Reputation Management at Bay Inn and Suites
Responded Aug 2, 2019
Thank you for being our guest. It is disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.
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Where do I eve start with the people who work the front desk? I should have listened to the reviews, totally 100% my fault for having such a poor experience. I booked our stay through Booking.com and that seemed to be their out for providing such poor service. Booking.com is the only wholesale company that is strictly guest pay is very flexible with accommodating guest/hotel experience. I called the hotel to confirm our reservations while I had a free moment while at LEGO land with my kids.... this was about 6 pm and the representative confirmed everything and said everything was good to go despite the fact that no deposit was taken off my card.... only a few hours later I pulled up the Booking.com app to get the address to finally go check in at the hotel for the night and find out reservations were canceled. I found this very strange so I called bay inn again and explained everything to the lady at the other end of the call. She acted as if she had no idea why it was cancelled and advised I call Booking.com to rectify the situation even after I asked her what was my next best step from here? Already familiar with working with wholesale companies I was prepared to book directly through the hotel and pay whatever the rates were for the night. But I went ahead and called Booking.com to find out what was going on as she advised. I was highly upset to find out the hotel had canceled my hotel reservations due to some issue with my card... (same card used to stay one night) what I was upset about was the run around the hotel rep sent me on instead of just flat out telling me what was going on. She works there and obviously knows the hotel policy very well because she all of a sudden knew it and made it a point to repeat it to me multiple times when I called back after speaking with Booking.com. She kept pushing the blame on me and was about to even refuse service to me. I never once raised my voice or used any type of disrespectful verbiage. I simply wanted to know why she sent me on a wild goose chase knowing very well what was going on. She ended it with “FINE ITS MY FAULT ARE YOU HAPPY NOW?! DOES THAT MAKE YOU FEEL BETTER?! 😑 I told her that wasn’t at all what I was looking for and asked to please just check me in as I had two children sleeping in the car and needed to get them to bed. The nights sleep was miserable. Pillow was flat and the mattress was not comfortable one of my kids actually woke up with a sore neck and a headache. I attempted to call front desk in the AM to speak to someone who would help me as the lady the night before had advised me she basically had no power and couldn’t help me... I got similar issues with the young lady who answered my call. She gave me some bs about talking to the lady from the night before but that was all that would happen. But they did allow me to check out early with no penalty... this place is a joke and every review is accurate. I am not one to complain or take reviews at face value but sadly the ones about this said hotel are spot on. The rooms are not clean (found food under the bed) , severely outdated and uncomfortable. Please save yourself the headache and book elsewhere. 👎👎…
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Date of stay: June 2019Trip type: Traveled with family
1 Helpful vote
Helpful
Response from Jerre L, Reputation Management at Bay Inn and Suites
Responded Jul 8, 2019
Thank you for being our guest. Please accept our sincerest apology for not providing great accommodation during your visit. Your feedback will be shared with the respective teams in an effort to improve our service and facilities. We hope you will give us another chance so that we can provide you with a much better hospitality.
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This was the worst place I have stayed. The lights didn't work. The toilet didn't work. The area was noisy. The customer service was horrible. Best part about my stay was the Taco Shop down the street.
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Date of stay: December 2018Trip type: Traveled with family
Helpful
Response from Jerre L, Reputation Management at Bay Inn and Suites
Responded Dec 12, 2018
Thank you for taking the time to leave your feedback on TripAdvisor. Please accept my apology for your inconvenience in regards to your room lights and toilet. We have taken care of the issues and hope to have the pleasure of welcoming you back for a much better experience. I'm glad you liked the Taco Shop down the street!
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The inn would've received more stars if it weren't for my first real live experience with bed bugs :( Noy just one or two, a bed-full, floor-full, by the phone-full, etc. My husband was covered in huge welts. I wasn't accommodated for the awful experience except to move rooms at 4am (to a MUCH cleaner rm). I'm wondering why I got the dirty, dingy, dark, bug-ridden room in the 1st place if there was a bigger, brighter, cleaner room available the whole time? Otherwise friendly staff, quiet hotel, great location!
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Date of stay: August 2018Trip type: Traveled solo
Helpful
The location was not good at all. I should have paid the extra $70 and stayed by the bay. I go to San Diego 4 times a year for family trips, I love it there. I tried going with a cheaper hotel this time and I absolutely regret it! The place was dirty, front staff horrible, pool is tiny, parking sucks, I had water dripping on me from the room ac to get to my room, towels were rough, bedding had a uncomfortable zipper on the top that didn't work(stuffing for comforter was falling out) etc....I could go on for awhile. Just overall bad. Never again!!
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Date of stay: August 2018Trip type: Traveled with family
Helpful
Everything sucks...from employees that don't clean rooms. Stains on floor which was 1960 carpet. Bed sucks hole and stain on sheet. Hair stuck on the wall Old furniture, soap lol.... go target for your soap. Like I said dump.. you will not want stay at this so called hotel. Its gross ..
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Date of stay: July 2018Trip type: Traveled with family
1 Helpful vote
Helpful
+1
Had to meet with a customer one on one for extended presentation. Chose this "hotel" because of its photos and price. Photos misled me. The two rooms I was in had the cheapest oldest worn pine furniture. Scarred. The refrigerator was an ancient box on top of which was a tiny microwave. The sofa in the only suite has worn velour upholstery, and the stuffing in the cushions was depressed from millions of sitdowns. The lamp in the sitting area was broken, and never fixed. Another lamp was not plugged in. One of the t.v. remotes did not work. The extrrior walkways were pitted asphalt-like. The place was across from a strip club. Another strip joint was four blocks away. The neighborhood was sketchy. The "inn" is the definition of "seedy." Oh, and the bedding was cheaaap.
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Date of stay: July 2018Trip type: Traveled on business
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PRICE RANGE
$136 - $225 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
bay hotel san diego, bay motel san diego
LOCATION
United StatesCaliforniaSan Diego
NUMBER OF ROOMS
46
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Claim Your Listing Frequently Asked Questions about Bay Inn and Suites
Which popular attractions are close to Bay Inn and Suites?
Nearby attractions include Kristy's MVP Sports Bar (0.1 miles).
What are some of the property amenities at Bay Inn and Suites?
Some of the more popular amenities offered include free wifi, a pool, and free parking.
Is parking available at Bay Inn and Suites?
Yes, free parking and paid public parking on-site are available to guests.
What are some restaurants close to Bay Inn and Suites?
Conveniently located restaurants include Devine Pastabilities, Classics Malt Shop, and The Broken Yolk Cafe.
Are there opportunities to exercise at Bay Inn and Suites?
Yes, guests have access to a pool during their stay.
Which languages are spoken by the staff at Bay Inn and Suites?
The staff speaks multiple languages, including English, Spanish, and German.
Are there any historical sites close to Bay Inn and Suites?
Many travelers enjoy visiting Mormon Battalion Historic Site (1.1 miles), Whaley House Museum (1.1 miles), and Gaslamp Museum at the Davis-Horton House (4.0 miles).