Room was filthy customer service was horrible and the manager never returned my calls. I would never return to this location unless the staff was retrained or replaced. Very disappointed with Best Western.
This Best Western was clean and convenient to the San Diego area. Near I-5, I was able to go where I needed without problems. Also close to various dining options and to my physicians in Chula Vista. Great place to stay for any reason.
The best experience I've had from my recent Best Western Hotel stays in the past couple years. Thank you to ALL staff at this location. Edgar at the front check in was very polite and customer service oriented. Housekeeping was nice and asked exactly what we wanted to have done to our room. Breakfast was great and so we're the two servers during our stay.
We’ve stayed at BWs before and enjoyed our stay; the rooms were clean and the service was great. I can’t say the same about this BW. Upon arrival, we were passing a room that had its door opened and I immediately noticed the black dirty carpet. I hoped I would not find the same in our room but to my disappointment I found the same. The carpets were filthy with black stains and had not been vacuumed. My husband mentioned it to a cleaning lady but she only said they were working on it. (????). You don’t need to work on making an effort to provide clean rooms to your guests, you just do it! You could tell they did not clean the room and it smelled like they just sprayed air spray to mask the fact they did not clean, (although there website praises their cleaning standards). I didn’t say a thing because it would not have made a difference and all hotels were booked in San Diego. We would not have found another place to stay. On our final night, when we returned we found the bed thrown together. All three days a vacuum did not touch the carpet. The same debris found on day one was there until the end. It was definitely a busy hotel. I think they would care less to make any effort to improve the cleanliness based on a terrible review because they had the business. I would not recommend this BW. Disgusting!!!!!…
Our room smelled like pee. I didn't complain because we really were only there to sleep. The water pressure was low. And the AC kept setting it's own temperature. And the towel hook on the back of the bathroom door fell right off when I tried to hang a towel on it.
Professional helpful staff clean rooms safe environment. Perfect parking for commercial vehicles nearby businesses for shopping and eating options never had any problems what so ever highly recommend .
After a long day of travel it was wonderful to be checked in swiftly, into our clean and super comfy room, with everything we needed for a restful break in the journey. The next morning we all enjoyed a fresh complimentary breakfast, with something to satisfy everyone. We will definitely stay again!
This stay saved our trip! We had originally booked at a different hotel and were completely disappointed at check. That hotel was a major disaster! Quickly I checked the area for another hotel with available rooms at such short notice and very late in the even. Luckily Best Western had affordable rates and the stay was amazing. The cleanliness and service was great.
This is my second time staying at this Best Western and I give it 100% satisfaction overall! I highly recommend, very clean, safe, and all the workers are friendly. It is the perfect hotel to start your journey across the border.
Top notch hotel near the US /Mexico border clean modern rooms pool Jacuzzi full breakfast flat screens and very quiet private location . close to a few restaurants great beds and lots of pillows should I say morel