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The US Grant

#48 of 281 Hotels in San Diego
Certificate of Excellence
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2,230 Reviews from our TripAdvisor Community

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Showing 2,125: English reviews
Palm Desert, California
1 review
5 of 5 stars Reviewed July 3, 2012

My parents selected the US Grant in San Diego as their vacation hotel while celebrating 40 years of marriage. Demi Ricario in the Guest Loyalty office was extremely helpful with arranging a surprise for them when they checked in. The Hotel uses software to alert their staff to special guest accommodations, and I was able to arrange my parent's favorite... More 

Helpful?
Thank HeikoRott
Management response:

Mr. Rott, thank you for your comments on Demi's ability to navigate the needs and proclivities of our discerning global explorers! She is one of the greatest assets to our team and embodies what is means to be a Guest Loyalty Ambassador. Your recommendation of our hotel cannot go unmentioned either! We warmly receive this compliment and look forward to... More 

Honolulu, Hawaii
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 3, 2012

I'm completely disappointed. it's a "luxury" hotel outside but not inside. You guys should check your invoice when leaving and may have to call back to them to correct mistakes. How annoying and unprofessional! I had a SPG starwood breakfast package. However, the staff didn't know what it is, so they changed words on what's available for the breakfast package... More 

Helpful?
2 Thank sunshiny05
Management response:

We apologize for not providing you with a luxury experience because of the incorrect charges that reflected on your invoice as well as the unsatisfactory condition of your room - having found items that were overlooked by our staff. We are regretfully sorry that this had ruined your impression of our property, but most importantly it had ruined your stay.... More 

Los Angeles, California
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 2, 2012

The US Grant is an old, classic hotel but well maintained and definitely clean. I lucked out with a Deluxe room on the SPG floor, which meant an overall larger room and better layout. One of my co-workers had a similar room type but on a different room, and their room was definitely not as nice. The windows were rather... More 

Helpful?
Thank haioson
Fort Worth
Level Contributor
80 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed July 2, 2012

My husband and I stayed here for a San Diego Padres game. I would like to start with the positives. The hotel is gorgeous and is very centrally located to exactly what we wanted to do. The room was beautiful, bed was comfortable, and the shower was great. The Gas Lamp district is one street over and it was fantastic.... More 

Helpful?
2 Thank mrsslovestotravel
Management response:

We are delighted to know that you found our hotel's location and furnishings impressive. We acknowledge the fact that you are a frequent traveller and have extensive knowledge and experience of what other hotels offer. However, we are greatly disappointed to learn that we have failed to deliver our service promise in regards to the cleanliness of your room and... More 

Denver, Colorado
Level Contributor
68 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed July 1, 2012

The US Grant is Uniquely Satisfying! As a luxury collection property, it is regal and just walking in makes you feel very good. The turn down service is nearly a thing of the past, complete with chocolates on the pillows, towels on the floor at the bed side, and music gently playing as you walk in your room. ALL personnel... More 

Helpful?
Thank 50states7continents
Edinburgh, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 29, 2012

I arrived at the US Grant hotel today to find that the suite I booked had no bed for my son, the suite was booked through Expedia and was one of six hotels that I had booked for a tour around California. All the rooms were booked for two adults and one child and the first three have been very... More 

Helpful?
3 Thank ACKREVIEWS
Management response:

We deeply apologize for not having been able to provide you with an exceptional experience during a very special time with your family. Our leadership team was aware of your expectations and had tried to contact you during your stay to offer you another room that would have been more suitable for you and your family. It is unfortunate that... More 

Fort Lauderdale
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed June 28, 2012

From the moment we entered this hotel we were very happy. The service was excellent, from the doormen to the desk staff, to housekeeping. The housekeeping service is very 5 stars, complete with turndown service, fluffy robes and towels, slippers, water, ice, and hand-delivered USA Today daily. We did not use the concierge services or restaurant. The deluxe room was... More 

Helpful?
2 Thank ftlaud9lives
Dallas, Texas
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed June 27, 2012

The classy lobby and fancy touches at the Grant are quite pleasing. I found the front desk manager, Merri, to be most helpful. Our room was comfortable and well appointed, complete with beautiful guest robes, and all kinds of soaps and shampoos and swag. The hotel is not close, but it's a reasonable walk to the convention center given comfortable... More 

Helpful?
Thank MurphyChickOTR
Los Angeles
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 26, 2012

Stayed three nights. Pros: Very attractive room and common areas. Lobby was grand and impressive, as was typical of the period in which the structure was built. Room was very comfortable. Cons: Only valet parking was offered.

Helpful?
Thank LosAngelesJohn
Saint Peters, Missouri
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed June 26, 2012

To start with, the highlight of this trip were the concierge services. Even though this hotel seemed very upscale, they treated everyone the same. Both of the concierges were extremely helpful, made great recommendations, knew the hours to the USS Midway, gave us great tips on how to see it best....hints for the zoo, and what to expect at Pacific... More 

Helpful?
2 Thank Benstl
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Our Luxury San Diego Hotel offers an exquisite experience in one of America's finest cities. The US Grant has a luxury experience with a historic feel to make your trip to San Diego memorable. ... more   less 

Additional Information about The US Grant

Address: 326 Broadway, San Diego, CA 92101-4800
Location: United States > California > San Diego > Downtown
Price Range: $201 - $619 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The US Grant 5*
Number of rooms: 270
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Odigeo, Priceline, Travelocity, Hotwire and Jetsetter so you can book your The US Grant reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Us Grant Hotel San Diego
Us Grant San Diego
Hotel Style:
#6 Romantic Hotel in San Diego
#19 Green Hotel in San Diego
#20 Luxury Hotel in San Diego
#26 Business Hotel in San Diego
#32 Family Hotel in San Diego
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