Truly an outstanding hotel in all aspects even with COVID limitations. My suite was comfortable, clean, well maintained and had a great view. Staff throughout the property were welcoming, friendly and professional. Room service was prompt and the food yummy! Delivery of elite benefits was flawless as well.
Very good hotel, warm room and excellent service....Bonvoy well recognize and the staff was very good. Great location with a lot restaurants, cafe around. important note, the hotel is very clean. My rate it was good
Pros: - classic old hotel - lots of food options - very clean - good service - comfortable bed Cons: - small room - expensive - homeless/safety issues outside hotel This is one of the places I have always wanted to stay at in San Diego. The hotel is very old, but has classy modern upgrades. The room was quite small, but very clean and the bed was wonderful. There are tons of food options within walking distance. I encountered lots of homeless, drunks and drug addicts while walking around the area. If you go out for food or drinks you need to be safety conscious, especially in the evening hours. Obviously this is not the fault of the hotel, but it is something guests need to be aware of. As a platinum guest I received a $20 credit for breakfast in the restaurant. The food and service was very good. The bellman ran out to the street to flag down my confused Uber driver. All service was excellent and as expected from a high-end hotel. It took about 10-15 minutes to get to the airport. I would certainly stay here again.…
Overall I think the finishings were nice — but they made it a point not to recognize my Ambassador status and would rather let suites go empty than award complimentary upgrades. To be fair they tried to up-sell me the suites at a “discounted” price... but I’ve already spent $20K+ this year with Marriott so that I can occasionally reap the benefits when traveling. Their suites aren’t even that special (no grand view / outdoor space etc.) so there’s no reason they should have this policy besides to be stingy. If other hotels in prime locations are offering up their $5K+/night suites, you’d think this hotel could at least make their $600-$800 suites eligible for upgrades. Wouldn’t recommend for anyone loyal to the Marriott brand.
Excellent hotel. Best place for a downtown visit that provides a true historic reference and ambiance. We had a bridal shower in the Crystal Ballroom and it was amazing. The staff was so wonderful and made everything perfect. The food was exceptional. The Ballroom is beautiful and looks like a room you would see in Europe. Thank you to Lily and all the US Grant staff for a truly memorable stay.
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