THE US GRANT, a Luxury Collection Hotel, San Diego
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Room & Suite (692)
Dining (93)
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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 05/13/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from THE US GRANT, a Luxury Collection Hotel, San Diego
Updated 05/13/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#62 of 283 hotels in San Diego
Location
4.6
Cleanliness
4.6
Service
4.5
Value
4.1
GreenLeaders Silver level
THE US GRANT, a Luxury Collection Hotel has been welcoming guests to downtown San Diego for more than 100 years. Situated near San Diego's vibrant Gaslamp Quarter, our hotel provides an ideal location from which to explore the city. After a day of exploring, retreat to your hotel room or suite, where details like contemporary art, opulent finishes and sleek technology await.
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Property amenities
Electric vehicle charging station
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling offsite
Evening entertainment
Pets Allowed ( Dog / Pet Friendly )
Car hire
Valet parking
Paid private parking on-site
Paid wifi
Restaurant
Breakfast available
Breakfast in the room
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Safe
Seating area
Telephone
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Luxury
Languages Spoken
English, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
180Restaurantswithin 0.3 miles
58Attractionswithin 0.3 miles
Contact
326 Broadway, San Diego, CA 92101
Getting there
Santa Fe Depot10 min
Rental CarsSee rental cars from $18/day
2932Reviews27Q+A100Room tips
Reviews
Traveler rating
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Most Recent
I had obviously read the negative reviews and in particular about all the homeless people surrounding the hotel so we were not expecting much but as we were only there for 2 nights decided to chance it. I am so glad we did! This is a beautiful and historical hotel. The lobby is very impressive (and no, I did not have to step over homeless people to enter). Our room was perfect and we ate in the Grant Grill which was wonderful. I've been lucky enough to stay in many nice hotels but what sets the Grant aside are the wonderful staff. Literally everyone who we met could not have been more friendly, polite and helpful - they really made our stay exceptional (particularly Oscar - thank you so much). I would have no hesitation to stay here again and wholeheartedly recommend it. It's in the Gaslamp District so also in a great location. Just book it!…
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Date of stay: August 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Hotel's Favorite
Just checked out of this hotel after a three night stay. Prior to traveling I always read the negative reviews so I know what we may encounter. Pleased to say our experience completely contradicted every single negative review. Government business travelers who added a day on for our enjoyment, the Gov ID was verified and the rate honored, no questions or hassles. Used our Suite nights to upgrade from a basic room to a Legacy Suite, again, with no issues. Check in was flawless and pleasant. Our room, 914, was spotless. At the advertised 375 sq ft it was delightful. Included a refrigerator with adjustable temps, thick towels and even luxurious toilet paper! I brought ear plugs as I’d heard the hotel was noisy, we barely heard anything from the street and definitely neither heard nor saw other guests on our floor. Room service the evening we ordered was hot and prompt. Free coffee in the lobby each morning. Breakfast every day in the Grant Grill was absolutely special and delicious. Enrique and Jose took excellent care of us refilling beverages and wrapping up leftovers. Bar Saturday night had great live Jazz. Gaslamp area was so fun in the evenings. We saw no homeless encampments and never saw anything unusual in the area around the hotel. I don’t discount other reviewers experiences, but our experience was just so completely positive it’s hard to believe it’s the same hotel. Either the negative reviews are a tad off base, or the hotel has heard the feedback and improved, because we have had the privilege of staying a other luxury hotels and this was nothing short of a five star, luxury experience. Hope we get to stay again soon!…
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I actually found nothing wrong with anything in the hotel. The room was fabulous, the restaurant/bar was impressive, but the front desk (Rebecca) was extraordinary! I screwed up my own reservation, and she went beyond and above any expectations I had! This even though old (on the historic register) in my opinion is a 5-star facility. Yes, it costs a bit more than other hotels in the area, but as they say, "you get what you pay for" and I certainly did. I shall return when in SD!
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Date of stay: September 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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+1
- Upon check in we were told our reserved room choice would need to be downgraded in order to accommodate placing our children and our rooms near each other - After being downgraded, we were given two rooms with the following issues; - The King Room had a dead bug on the bed and something that looked like blood on the sheer curtains - The Double Room bathroom door around handle was FILTHY and wall was heavily stained - We were downgraded FURTHER, moved to two new rooms situated directly in front of a 24 hour construction zone (including at NIGHT), with the following issues; - A used stained robe (King Room) - Filthy headboard with a palm sized stain on it (King Room) - A worn tattered duvet with a fray hole (King Room) - Decorative pillow with white "s*m*n like" stains all over it (which I personally walked down to the front desk as that was UNACCEPTABLE) No pool, need to warm up food? No microwaves ANYWHERE. There is more....but the pictures say it ALL.…
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Date of stay: September 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jeong Park, Guest Services / Front Office at THE US GRANT, a Luxury Collection Hotel, San Diego
Responded 4 weeks ago
Hello ireney767, Thank you for the detailed feedback and the opportunity to speak with you in person upon your departure. We take all of you words very seriously and we vow to make drastic improvements so that we prevent some of these issues from occurring in the future. I hope our efforts at the end of your stay was able to restore some faith in both our hotel and our company. Thank you once again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A wonderful stay. Location is perfect and the rooms are very comfortable. The hotel has class and the staff reflect that. No negatives other than the lifts need a bit of an upgrade, other than that a perfect hotel and very much worth a visit if in San Diego
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Date of stay: August 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We stayed a couple of night last January and had some concerns after reading many reviews... the room itself was quite, well appointed and very comfortable-the large window in the bathroom was a plus. We were not impacted by construction nearby and enjoyed the neighbourhood (San Diego can easily be sketchy in parts and there is little you can do about it unless one wants to be further away from the Gaslamp district). As we refused to pay almost as much to park our car as to sleep (granted, we got a good price on the room!), it took a little while but we found a self-park nearby that was way more affordable. We had dinner and breakfast in the dining room and food and service were perfectly fine. It was housekeeping, room service and the front desk staff (including on-site manager) who were disappointing. We had to wait a very long time, and to call on a few occasions, to get a few items that had not placed in the room in the first place and when, at check out, this was brought up with the on-site manager, she did not seem to really care or offer anything than basic apologies. Not what we expect from a Luxury Collection Hotel or a Fine Hotel and Resorts member.…
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Date of stay: January 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jennifer Blagg, Guest Services / Front Office at THE US GRANT, a Luxury Collection Hotel, San Diego
Responded Aug 29, 2022
Dear HSTRaveller22, Thank you for providing us with your feedback. We hope to have improved since January and if you choose to stay with us again, we hope that you have a better experience as well.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful lobby, very comfy room and great location but that’s as far as I would go. For a five star hotel it offers little else (unless you’re there as a corporate client). There’s no atmosphere, the bar only opens later in the day/night and is VERY uninviting. There is NO outdoor space at all. It didn’t help our room looking out onto a hotel opposite which had a beautiful outdoor pool area !
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Date of stay: May 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jennifer Blagg, Guest Services / Front Office at THE US GRANT, a Luxury Collection Hotel, San Diego
Responded Aug 20, 2022
Dear GillP217, Thank you for choosing to stay with us and for sharing your experience. While I'm glad that you were able to enjoy some aspects of the hotel and your stay, I'm sorry to hear that the overall experience did not meet your expectations. I have shared your feedback with our Food and Beverage Team in an effort to improve for the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Things did not go as planned even during check in, despite booking with amex there was no room available and no room upgrade. The room was not clean and the carpet was just gross. We called to switch rooms, but no one called or followed up with us. I had wanted to order champagne for arrival and I was told that was not possible but they could deliver between 4-6pm. I told them this was not what I wanted and cancelled the request. This happened anyway and made for an awkward and stressful encounter. The room was noisy, we called and the only response was "most guests find that to be a quite room." The lobby is gorgeous, I just wish the rooms matched. Next time I will stay at another hotel.
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Date of stay: August 2022
Value
Service
Sleep Quality
Room Tip: Ask for a room with clean carpets
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jeong Park, Guest Services / Front Office at THE US GRANT, a Luxury Collection Hotel, San Diego
Responded Aug 14, 2022
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the appropriate leadership team to ensure the necessary guidelines are in place to improve our product and services.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had a perfectly fine stay at this hotel. Most importantly, rooms are well equipped, comfortable, and I was happy with the friendly housekeeping staff. Due to the historical nature, the building has a lot of character. While I certainly did not have any bad experiences, and the few staff interactions I had were all pleasant, the hotel felt a bit understaffed at times. Basically the only staffed entrance is the entrance with the parking valet desk. The homelessness problem is on full display in the area around the hotel, but that is an issue across the downtown/gaslamp/convention area in San Diego. For those who wish to avoid that, I think the hotels in Coronado, just across the Bay are a good option. But again, I had an overall pleasant stay at this hotel and would return when visiting San Diego alone for business.…
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Date of stay: June 2022Trip type: Traveled on business
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
When thinking luxury, the customer should feel welcomed and greeted as such. The quality of bedding should also be consistent with the hotel category. NOT at this hotel. Management supports it’s staff that treats people poorly. In addition to its poorly maintain bedding. As a Platinum Bonvoy Memeber and traveling to many Marriott branded locations yearly, this property by far is one to avoid unless you are looking for nostalgia.Could this be a one off situation? Possibly. But when writing to Marriott, the tone and response from the hotel was consistent with the unapologetic front desk. An apology but no effort to acknowledge the guest experience.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jennifer Blagg, Guest Services / Front Office at THE US GRANT, a Luxury Collection Hotel, San Diego
Responded Jul 26, 2022
Dear WTrvler, Thank you for your feedback. I'm sorry to hear that your experience here with our staff was not luxurious one that would be expected. We have shared your feedback with the Front Office team as well as the Housekeeping team to ensure a better experience moving forward. We hope to host you again should your travels bring you back to San Diego.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$339 - $603 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the us grant hotel san diego, us grant san diego
LOCATION
United StatesCaliforniaSan DiegoDowntown
NUMBER OF ROOMS
270
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Claim Your Listing Frequently Asked Questions about THE US GRANT, a Luxury Collection Hotel, San Diego
Which popular attractions are close to THE US GRANT, a Luxury Collection Hotel, San Diego?
Nearby attractions include The Shout! House (0.3 miles), San Diego Symphony (0.2 miles), and San Diego Civic Theatre (0.09 miles).
What are some of the property amenities at THE US GRANT, a Luxury Collection Hotel, San Diego?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at THE US GRANT, a Luxury Collection Hotel, San Diego?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at THE US GRANT, a Luxury Collection Hotel, San Diego?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at THE US GRANT, a Luxury Collection Hotel, San Diego?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to THE US GRANT, a Luxury Collection Hotel, San Diego?
Conveniently located restaurants include Donut Bar, Ghirardelli Ice Cream & Chocolate Shop, and The Grant Grill.
Are there opportunities to exercise at THE US GRANT, a Luxury Collection Hotel, San Diego?
Yes, guests have access to a fitness center during their stay.
Is THE US GRANT, a Luxury Collection Hotel, San Diego located near the city center?
Yes, it is 0.3 miles away from the center of San Diego.
Are pets allowed at THE US GRANT, a Luxury Collection Hotel, San Diego?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does THE US GRANT, a Luxury Collection Hotel, San Diego offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at THE US GRANT, a Luxury Collection Hotel, San Diego?
The staff speaks multiple languages, including English and Spanish.