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About
#103 of 284 hotels in San Diego
Location
4.7
Cleanliness
4.3
Service
4.1
Value
4.0
Horton Grand Hotel is in the heart of the Gaslamp District in Downtown San Diego, CA, with over 100 restaurants, bars, and night clubs located within four blocks. Located only four blocks to Convention Center, and Petco Park and walking distance to Seaport Village and the San Diego harbor. Old Town trolley stop in front of hotel. Every Guest and Grand room have gas-burning fireplace, complimentary WiFi, coffee/tea maker HD TV. Valet parking available for charge. Salt & Whiskey open daily for breakfast and 5pm for dinner
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Bar / lounge
Kids stay free
Business Center with Internet Access
Conference facilities
Baggage storage
Concierge
Paid private parking nearby
Wifi
Restaurant
Breakfast available
Happy hour
Wine / champagne
Banquet room
Meeting rooms
Non-smoking hotel
Outdoor furniture
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Desk
Fireplace
Housekeeping
Private balcony
Coffee / tea maker
Cable / satellite TV
Flatscreen TV
Bath / shower
Room service
Seating area
Sofa
Telephone
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quaint
Historic Hotel
Languages Spoken
English, Spanish
Hotel links
Location
100Great for walkers
Grade: 100 out of 100
197Restaurantswithin 0.3 miles
82Attractionswithin 0.3 miles
Contact
311 Island Ave, San Diego, CA 92101-6923
Getting there
Santa Fe Depot13 min
Rental CarsSee rental cars from $18/day
1266Reviews39Q+A100Room tips
Reviews
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We stay here a couple of times a year; it's never disappointed. This is a historic hotel with beautiful historic details, but it is an older hotel, so take that into consideration. Having said that, they have done a great job making it comfortable for modern tastes while keeping the historic vibe. Rooms have always been very clean, beds are comfortable, staff has been very helpful. The bar seems to have been recently upgraded- much better service and drinks this last visit than before. The location is great- walking distance to anything in the Gaslamp quarter, and convenient to all of the tourist destinations in downtown as well as Balboa Park.
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Hotel's Favorite
We were in town for 1 night as part of our California road trip to catch the Padres game. Lovely hotel with great rooms, and ambiance. If you are considering it, book it as it is a lovely charming place to stay. Great location as well and really charming details and architecture.
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Date of stay: April 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Todd Husted, General Manager at Horton Grand Hotel
Responded May 27, 2022
Dear Great Guest, Thank you so much for staying with us and for submitting your wonderful review. We pride ourselves on our ambience and charm, we are thrilled that you enjoyed it. We hope to see you again soon. Sincerely, Todd Husted General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Loved this hotel location and character. Nothing very fancy but a great location and good drinks as well as breakfast and dinner at the attached restaurant. I suggest you request a room on the courtyard vs the street since it was loud on the street side. Great alternative to the chains.
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Date of stay: February 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Such a lovely and beautiful hotel, great location and friendly staff. BUT, we did not sleep well. The floor vibrates constantly on the window side which I could feel in bed. There is also a loud humming coming from an extractor maybe below. The noise was constant. That and the vibration made sleeping very difficult. There was also a loud banding gate that was intermittent. We stayed 2 nights and the room did not get cleaned. The maid emptied our bin and threw some towels in but no coffee replaced or bed made. Such a shame.
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Todd Husted, General Manager at Horton Grand Hotel
Responded Feb 3, 2023
Dear UK guest, Thank you for staying with us and providing your candid review. We absolutely appreciate the accolades for the hotel and team, and the noise feedback is crucial. We apologize for any disturbance, and this will be addressed immediately. Thank you again and we hope we can have the opportunity to earn your business back. Sincerely, Todd Husted General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I understand that after the pandemic it's challenging to find good people to work however even if the people are not the best, it's up to the hotel to train those people to be a stellar example of what the hotel stands for, to be customer service oriented, and to try the best they can. Unfortunately the Horton Grand doesn't do that with their employees or contractors. They obviously can't afford a concierge, so we were greeted by a sleeping security person. I thought it was funny so I giggled and accidentally woke him up - only for him to tell my husband to tell his wife "to chill out, and it is the season." I did go and apologize for waking him - however is security supposed to be sleeping on the job and the first introduction to your hotel? There was only one trash can in our room. I left a do not disturb sign on the door and asked that housekeeping just leave the trash can outside our room. I came to find out, as we were leaving, that they not only entered the room with the door not disturb sign on it, but threw two personal items away that were not trash. So beware, they were not trained to and do not respect your privacy. On New Years Eve late afternoon, when there was a lot of chaos in the hotel - people coming, going, tours walking through the hotel, they continued to have a Security guard there. First of all I thought great, someone to check to make sure that only guests are going upstairs, only to realize that that's not what he was doing (different guy from above) he was just sitting there eating a sandwich checking nothing. So anyone could have walked in, taken the elevators, and broken into rooms. All in all the hotel staff had a "couldn't be bothered" attitude - when I booked I told them it was our wedding anniversary. They did nothing to acknowledge it, not even a Happy Anniversary. We had been to another hotel in a different city before our trip to San Diego and when we walked in the door, they greeted us with a Happy Anniversary - and we had a lovely handwritten note in the room when we arrived. It is the little things that make a hotel special and one that you feel like returning to. Horton doesn't do that. Also the arrangement with the Salt and Whiskey restaurant doesn't really work as efficiently as it could. We assume the entire restaurant staff (which is small in number) worked New Years Eve which meant that none of them turned up for the breakfast shift on New Years' morning - there was no notification, just you walked into the restaurant and there was no one there. Also, you can't sign anything from the restaurant to your room - you have to pay separately. If you walked downstairs without your wallet or purse because you thought you were staying on property, then it's inconvenient. You get used to it but it not how most restaurant and hotels work. Plus there could be more synchronicity between the two establishments - the restaurant could offer a 10 or 15% discount on purchases if you are staying at the hotel to try to encourage people to utilize it more. We tried the restaurant twice - the person who is chef in the afternoon is far better than the person who cooks in the morning. It was like going from a 4 star restaurant to something only marginally better than Dennys - the breakfast was awful to say it nicely. It was so polar opposite - we were going to go to the New Years Eve event but decided not to because we weren't sure about quality. Also, they requested that you pay for the entire meal (also requesting tip) BEFORE you had dinner. I understand good restaurants ask for a non-refundable deposit of $50 per person but this was $85 per person non-refundable. It was too risky. Other than those things, which can be fixed if they are addressed, the hotel is pretty. For some odd reason they keep a door open down one corridor which makes the entire front desk, lobby and restaurant like an ice box. It was colder inside than out. Location is amazing - close to everything. Rooms are clean.…
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Date of stay: December 2022
Location
Service
Sleep Quality
Room Tip: Refurbished rooms with balcony are quiet but view is of alley
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Todd Husted, General Manager at Horton Grand Hotel
Responded Feb 3, 2023
Dear Valued Guest, Thank you for your patronage and for providing your extremely detailed review. I completely agree with your service expectations, and we hold ourselves to a premium standard as well. You will be delighted to know that we have begun the process of taking many of our services back in house under our management instead of using 3rd party vendors. Having control and a true vested interest in our product and services have already shown an incredible impact. From our security to our Salt & Whiskey Restaurant, we are proud to step up to our potential. We hope we can entice you to return to enjoy a much-improved experience. Sincerely, Todd Husted General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We arrived early to be told that it would cost 75 dollars to check in before 4. The man in the front desk was rude and did not offer to hold our luggage until check in. I had to ask him for the service. Upon returning we found out that a 75 dollar fee did not exist. The manager offered us a discount and a late stay both of which we never received or wanted. The room itself was large but dated. Location is the only reason to stay at this sketchy property. Do better Horton and hire a friendlier honest front desk person.
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Date of stay: December 2022
Value
Service
Sleep Quality
Room Tip: Stay somewhere else
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Todd Husted, General Manager at Horton Grand Hotel
Responded Jan 4, 2023
Dear Guest, We always welcome feedback and constructive criticism to improve our operation, and we apologize for any miscommunication or service lapses. Open communication and a respectful manner always help in these circumstances. Todd Husted, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Perfect location in the Gaslamp quarter, just around the corner from lots of bars and restaurants. The hotel has a lovely restaurant/bar where the food and service are great! Valet parking available at a daily fee. Reception staff could be a bit more enthusiastic but they do the job. Rooms are fine beds are very comfortable but keep in mind the hotel is quite old so maybe sometimes things don’t work as well as we’re used to. There is a lovely atrium area in the hotel that’s lovely and peaceful but mostly underused. I would stay here again.
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Date of stay: November 2022Trip type: Traveled with friends
Room Tip: Be sure to travel in the loft with a window!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Todd Husted, General Manager at Horton Grand Hotel
Responded Feb 3, 2023
Dear Grand Guest, Thank you so much for staying us with and posting your wonderful review. You'll be happy to hear that we have been renovating the hotel one area at a time to restore its historic grandeur. We have already completed our second stage of Premium Suites, and we are focusing on all of guest rooms throughout the year. The lovely atrium area is our perfect wedding location that will be in full swing in 2023. We hope to see you again soon. Thank you, Todd Husted General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Unique old hotel full of charm. The staff was friendly and helpful during my stay. I was in town for a conference and the location was perfect in the Gaslamp District. Short walk to the convention center, hotels/restaurants, and train. I would recommend this hotel and would stay here again.
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Date of stay: November 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Todd Husted, General Manager at Horton Grand Hotel
Responded Feb 3, 2023
Dear Nice Guest, Thank you so much for your short and sweet review! We hope you can return for a leisure trip and have more time to enjoy the hotel and San Diego! Sincerely, Todd Husted General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Charming and elegant... on the outside. Unfortunately, mediocre on the inside. Banal and basic room amenities. Short 7 min walk to SD Convention Centre and close to GasLamp quarter. OK option If seeking convenient location & reasonable price. But dont be fooled by the charming exterior - the elegance is merely a facade.
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Date of stay: October 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Todd Husted, General Manager at Horton Grand Hotel
Responded Oct 31, 2022
Dear Valued Guest, This book is a good read, and I believe you only got through a couple chapters. We are upgrading the property every day, most recently with our suites. We have numerous exciting projects lined up throughout 2023, we truly hope you can return to see our progress. Sincerely, Todd Husted General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I am a skeptic.. I have always been a skeptic. However, whenever I can, I try to stay at a 'haunted hotel', preferably in the 'haunted' room. I have done this for decades. I have never had add anything resembling a supernatural experience. Until now. The room was beautiful with antique furniture and matching lighting. The sheets and towels were clean and the bay window, with its original glass, showed a lovely view of the street below. The plumbing was functional, If antique in its own right. The front desk was always helpful and always available. They were pleasant and able to answer most questions. Jeremy in particular was able to assist me. Now, either the "ghost" actually exists, or I had noisy upstairs neighbors and very thin floors. Either way, I DEFINITELY want to stay here again the next time I'm in San Diego. The ambiance of the building coupled with the pleasantness of the staff more than make up for any noisy 'spirit'. But I'll bring earplugs, just in case. …
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Date of stay: October 2022Trip type: Traveled on business
Room Tip: Room 309 a must for ghostchasers
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Todd Husted, General Manager at Horton Grand Hotel
Responded Oct 26, 2022
Dear Special Guest, Thank you for staying with us and submitting your glowing review. We love to hear feedback on the original antique furniture, but even more so for acknowledging our wonderful staff. Thank you for recognizing Jeremy and we truly hope you can come to see us again soon. Sincerely, Todd Husted General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$197 - $319 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the horton grand hotel san diego
LOCATION
United StatesCaliforniaSan DiegoDowntown / Marina
NUMBER OF ROOMS
132
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Frequently Asked Questions about Horton Grand Hotel
Which popular attractions are close to Horton Grand Hotel?
Nearby attractions include Murder N’ Mayhem (0.1 miles), The Shout! House (0.1 miles), and Gaslamp Quarter (0.2 miles).
What are some of the property amenities at Horton Grand Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Horton Grand Hotel?
Top room amenities include a flat screen TV, a desk, and a fireplace.
What food & drink options are available at Horton Grand Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Horton Grand Hotel?
Yes, paid private parking nearby, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to Horton Grand Hotel?
Conveniently located restaurants include Richard Walker's Pancake House, Half Door, and Cafe 222.
Is Horton Grand Hotel located near the city center?
Yes, it is 0.5 miles away from the center of San Diego.
Are any cleaning services offered at Horton Grand Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Horton Grand Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Horton Grand Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Horton Grand Hotel?
Many travelers enjoy visiting Mormon Battalion Historic Site (3.6 miles), Whaley House Museum (3.5 miles), and Gaslamp Museum at the Davis-Horton House (0.05 miles).