Overall I am surprised this is considered a name brand Marriott. Pros include central location, very nice updated lobby and nice grounds, and people were friendly. Unfortunately the room was really lacking. Paper thin walls like I haven’t experienced in years, including at way less name branded hotels. We could hear everything our neighbors said, their television, and every door opening. The bathroom had a barn door that provided no privacy, there weren’t any toiletries including no lotion, and the “closet” was a drawer and some hangers that resided in this same bathroom. Parking was $34, for Mission Valley that’s a pretty steep price, more what I would expect for La Jolla or downtown. When I checked out, they didn’t even ask how my stay was. There are a lot of hotel options in this area and I would try others before staying here.…
Fantastic stay. Breakfast is good and facilities are clean with excellent Gym and pool area. The staff is awesome. Amazing service, especially the bar team is super great. Will come again at next San Diego trip. Tried this place for the first time and it was a winner.
We stayed here for a week for training from Jan 9 to 13, and by far the service from hotel staff including the catering staff was just extremely terrible. The rooms were Motel 6 style with no carpets. Catering staff with attitude all week.
Great staff extra helpful. Rooms are clean and quiet and location is right across the street from a large shopping center with restaurant options. Food was good and bartenders were very friendly. The Lounge is outstanding with full breakfast service and comfortable seating.
The hotel was recently renovated and I thought would be a good base for our stay in San Diego. Inviting lobby with a Christmas tree. Bar and seating area with an outdoor patio overlooking the pool. Our room was dirty when we checked in and had plumbing problems. While the view of the pool and sunset was nice the walls were just thin so we could hear both our neighbors and the floor above us. The gym was old and in need of updating. One treadmill would start screeching a couple minutes into a person’s run. I wish the guy next to it would tell the next user about the problem or the hotel should put a sign up. My elliptical had a clicking noise that sounded like something was loose. The M Club Lounge was the best feature with a modern look, comfortable environment and a good selection of snacks (cookies, kind bars, kettle brand chips, Oreos, etc), appetizers and light dinners (Sunday through Thursday only). Free breakfast for everyone it the room instead of just the member and guest. Overall I was not that impressed and while surface looks were appealing the stay just wasn’t up to Marriott full standards. To make matters worse parking was now $34/night (up $7 since October).…
I'm an original Starwood Platinum member before the Marriott merger and was not impressed with the Marriott hotels until I stayed at the San Diego Marriott Mission Valley. The Executive room had a balcony which provided relaxing access to fresh air, but the best feature was access to the M Club Lounge, one of the largest I've experienced in comparison to Westin and Sheraton lounges. The Club Lounge came with a breakfast from the buffet or off the menu. The buffet omelet had over a dozen optional addons and an option of egg whites instead of whole eggs. The fitness center was covid-sensitive and had some exercise equipment outdoor by the pool. But the most impressive feature of this property was the friendly and attentive staff. For example, the Front desk (Ana, Allison, Jay, Dennis), the Club Lounge (Dee, Erika, Kerry), the omelet chefs (Sylvia, Carolina), and even engineering (Frank) - many of whom have worked for this property and/or Marriott for over 20 years.…
The only flaws we found in our stay at this Marriott were the extreme lack of storage space (two tiny drawers and six hangers? Really?) and the marshmallow of a bed. Otherwise we loved this hotel. Great location. Parking and food admittedly pricey, but the food was absolutely first rate and the parking convenient. Great cocktails in the bar as well. Very friendly and helpful staff. Would stay there again.
I travel down to San Diego every week for work and have become very loyal to this Marriott location. Over the last year they've been opening more amenities that I have not seen other locations offer. The M lounge is very nice and I always stop by for breakfast, snacks during the day, and dinner from 5-7pm - all very sweet perks for members with status. What makes this one of my favorite Marriotts in the area is the staff. Dee and Erika are very welcoming every time I arrive and provide excellent service by always checking in and going above and beyond to make sure I am enjoying my stay. The breakfast at this location is also delicious. Caroline and Sylvia make the best omelets and are an absolute joy to talk to every morning. When you travel as much as I do for work, you really start to look for a place that can be home away from home. The staff here make this my favorite location to stay at.…
When I booked it was executive floor room which usually means at any other Marriott you get access to executive lounge....not here, rules are rules according to manager, . No upgrades available however I got email saying upgrades available for more money. This feels like bait and switch at this hotel. Snooty on check in, room is very average on 15th floor. No shuttle service. Mark this place off my list to not go back!
I've made this my home away from home while in San Diego! The location is at the heart of the community with easy access everywhere, yet it still feels quietly tucked away. The property is beautifully landscaped and cared for. The staff is very professional and friendly making it clear that they enjoy customer care. The rooms are updated, relaxing, super-clean and provide very comfortable beds. Every one of my friends to whom I've suggested staying there have all found the same to be true. The thought of each experience makes me smile! Sincerely, Lyle S.
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