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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 04/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from San Diego Marriott Mission Valley
Updated 04/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#177 of 295 hotels in San Diego
The Marriott San Diego Mission Valley hotel is conveniently located just minutes away fromSan Diego, California's popular attractions, like SeaWorld, SDCCU Stadium, Gaslamp Quarter and Balboa Park. Experience our Mission Valley hotel's unique blend of contemporary accents and tropical landscaping.
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Location
Full view
46Car recommended
Grade: 46 out of 100
0Restaurantswithin 0 miles
0Attractionswithin 0 miles
Contact
8757 Rio San Diego Dr, San Diego, CA 92108-1620
Getting there
Rental CarsSee rental cars from $20/day
121Reviews2Q+A21Room tips
Reviews
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Popular mentions
We paid a lot of money for what we got. When we first checked in the line was super long, which we were expecting since we got there at the check-in hour. What we were not expecting was having to wait in a very long line for the elevators. They have three elevators but only two were working. We thought it would get better once the check-in rush stopped, but no, it was the same issue the whole weekend. Once we got to our room we inspected it to make sure it was ok. Well it wasn’t. There was a dirty towel on the balcony and stains on the shower floor. I went downstairs and they were accommodating and moved us to another room. The other room was ok upon initial inspection. It wasn’t until later that we noticed the really loud A/C. Every time it would turn on and off it made a loud rattling noise. We tried to set it to stay on but that wasn’t an option. Our room was not cleaned the next morning and we ran out of toilet paper. They didn’t have an extra roll in the restroom. I had to call to get some. When I called I was on hold for like 5 minutes. We got a knock on our door & they tried to deliver pillows instead of toilet paper. So we had to wait longer for it. We also found a bug, not sure what kind, in the couch which we got rid of. Other issues: the ice machine was not working, the pool restrooms were disgusting. I get the water on the floor but there was no toilet seat covers, paper on the floor, & only one stall had toilet paper. There was vomit near the pool as well. …
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Date of stay: September 2021
Helpful
Response from Dennis Vinegas, Guest Services / Front Office at San Diego Marriott Mission Valley
Responded 1 week ago
Dear Ericka A, Thank you for taking the time to complete a TripAdvisor review regarding your recent stay at the San Diego Marriott Mission Valley, We are disappointed your stay with us did not meet your expectations. We want you to know your experience was not acceptable and we have shared your feedback with our staff. I hope we have the opportunity to welcome your return for a better experience in the near future.
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We are currently staying here and I can say I am really unimpressed. To start, when we arrived there was no one there to greet the guests or even tell them where to park their cars. This resulted in several cars just randomly being parked in all directions at the entrance. Then we went to check in. We asked if there was a luggage cart available and the front desk employee’s response was “I don’t know, if there aren’t any around the corner then there aren’t any”. So we went and looked around the corner and there were none there. So we then asked if they had any idea when another one would be free. They gentlemen responded “No but maybe you could look around on the floors and see if anyone left one by their door”. This was a pretty odd response.... We had our car full as we just got back from a vacation. So we then took three trips full of luggage from our car to our room. We got to the room and we had booked a “city view room with a balcony”. That apparently meant a room on the second floor with a view of the parking lot where the balcony is a Juliette balcony and unuseable. Seems pretty dishonest to me. That night we ordered take out (not from the hotel). They restaurant forgot to give us utensils or napkins so we asked the front desk. They said “‘maybe you should go look in the gift shop maybe there are some in there”. This is in contrast to the Marriott San Jose we stayed in two days before where the same thing happened and the lady at the front desk personally delivered cutlery, bowls, plates and napkins to our room. This Marriott in Mission Valley just isn’t up to Marriott standards. The service is terrible and the staff just doesn’t care. It really shouldn’t even have the Marriott name. I hope one day maybe post Covid the staff is re-trained and this hotel gets to where it could be. On a positive note - the renovation of the rooms was great. They have these awesome looking laminate floors in the rooms and the decor is nice. Overall though, this place was a huge disappointment. …
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Date of stay: August 2021Trip type: Traveled as a couple
1 Helpful vote
Helpful
Response from Dennis Vinegas, Guest Services / Front Office at San Diego Marriott Mission Valley
Responded 3 weeks ago
Dear AlexO, Responded May 16, 2017 Thank you for your honest feedback. It saddens me that you had such a negative experience while staying with us. I assure you that this is not our standard and we will follow up with our team to use this as a learning experience to ensure that our entire staff understands how to assist any hotel guest. We appreciate you taking the time to provide us feedback from your current experience and we apologize again for any trouble this may have caused.
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Stayed here in June with the family. Upon arrival, we were greeted by Dennis, the manager, who was very pleasant. He gave us tips of where to eat and places to visit during our stay. He really takes care of the guests and cinversing with him makes for am enjoyable experience. The two gentleman in the restaurant/bar area - I believe their names were Diego and Jaime were personable as well, and were delightful to talk to too as well. Breakfast was freshly made each morning and was delicious. Hotel was clean, and being in the "city" it is close to many attractions.
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Date of stay: June 2021Trip type: Traveled with family
Helpful
Response from Dennis Vinegas, Guest Services / Front Office at San Diego Marriott Mission Valley
Responded Jul 31, 2021
Dear tcol27, Dear 248timk, Thank you so much for your 5/5 rating and also your kind words about our staff! We will make sure to pass along your comments. We look forward to seeing you again soon, it was a pleasure hosting you and your family!
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Being targeted for theft and unhelpful staff. I got in late and left my bike on the bike rack. By the next morning it was gone, and the lock had been cut with bolt cutters. I was parked inside the paid parking garage, and the area is mostly commercial, so that means people are coming to look for property to take. Staff saw it, and no one suggested I bring it it or offered to help store it inside. Instead the manager told me they couldn't have known I was going to leave the bike on the rack, and that I should have just known because of signs saying to keep valuables inside the room safe.
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Date of stay: July 2021Trip type: Traveled solo
Helpful
Response from Dennis Vinegas, Guest Services / Front Office at San Diego Marriott Mission Valley
Responded Jul 19, 2021
Dear 763jessicaj, Thank you for taking the time to give active feedback regarding your recent stay at the hotel. On behalf of the team, I would like to apologize for the issues you experienced. We definitely strive to do our very best and it seems we fell short of that for your stay. Please reach out to me at your earliest convenience to discuss your stay in more detail. Dennis V, Director of Operations
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I like this location, having lived several years in SD. The employees were very helpful. Special shout out to Ana at the front desk (if not manager in training, should be a manager!). Ana was always courteous and knew my name. The manager Dennis the day of my arrival was also very courteous and helpful. Dennis made sure I had a great room with a great view. These 2 people made me feel welcome and my stay very pleasant. Entire property was very nice. Thanks again Dennis, and especially Ana. As a Marriott platinum elite member, I can say Ana is the type of helpful employee every customer hopes to have to help with their inquires.
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Date of stay: June 2021
Rooms
Cleanliness
Service
Room Tip: Not sure. My room was quiet on 17th floor, facing west. All rooms face either east or west so...
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Helpful
Response from Dennis Vinegas, Guest Services / Front Office at San Diego Marriott Mission Valley
Responded Jun 20, 2021
Dear 248timk, Thank you so much for your 5/5 rating and also your kind words about our staff! We will make sure to pass along your comments. We look forward to seeing you again soon!
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LOCATION
United StatesCaliforniaSan DiegoMission Valley / Hotel Circle
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Claim Your Listing Frequently Asked Questions about San Diego Marriott Mission Valley
Which popular attractions are close to San Diego Marriott Mission Valley?
Nearby attractions include iFLY Indoor Skydiving - San Diego (0.3 miles), Civita Park (0.6 miles), and Dave & Buster's - Arcade (0.5 miles).
What are some of the property amenities at San Diego Marriott Mission Valley?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at San Diego Marriott Mission Valley?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at San Diego Marriott Mission Valley?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at San Diego Marriott Mission Valley?
Yes, a parking garage and paid public parking on-site are available to guests.
What are some restaurants close to San Diego Marriott Mission Valley?
Conveniently located restaurants include In-N-Out Burger, California Fish Grill, and Bully's East.
Are there opportunities to exercise at San Diego Marriott Mission Valley?
Yes, guests have access to a pool and a fitness center during their stay.
Does San Diego Marriott Mission Valley offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to San Diego Marriott Mission Valley?
Many travelers enjoy visiting Mormon Battalion Historic Site (3.5 miles), Whaley House Museum (3.5 miles), and Gaslamp Museum at the Davis-Horton House (4.6 miles).
Does San Diego Marriott Mission Valley have any great views?
Yes, guests often enjoy the city view available here.
Is San Diego Marriott Mission Valley accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.