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Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Stay in style in sunny Southern California at Marriott Marquis San Diego Marina. Our waterfront hotel in downtown San Diego provides an environment that perfectly suits business and leisure travel. Recharge in spacious hotel rooms and suites with impressive city views or San Diego Bay. Take advantage of thoughtful amenities like complimentary breakfast, a 24-hour fitness center, two outdoor pools, an inviting spa, and award-winning on-site dining.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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The Marriott Marquis San Diego Marina receives accolades for its cleanliness and striking marina views, although some guests suggest housekeeping improvements and note decor that could use refreshing. Its prime location earns high marks for proximity to local attractions, despite occasional noise complaints.
While the valet service stands out for its efficiency, other service aspects, including room service, have room for enhancement. Guests enjoy a variety of amenities but often critique the additional charges, leading to mixed opinions on the hotel's overall value.
Location
Convenient
Atmosphere
Outdated
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Comprehensive
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We recently stayed at this Marriott property and were persuaded to upgrade to the "Hospitality Suite," which has "Luxury Suite" emblazoned on the door. Unfortunately, our experience was far from luxurious.
The suite, with outdated decor and furnishings, appeared to have been last refreshed in the 1980s. The suite was large but filled with random furniture, making it challenging to move around without bumping into something, especially when the Murphy bed was in use. The rollaway beds had the worst mattresses ever—entirely unacceptable for a hotel of this caliber. We requested extra duvets to use as mattress toppers. The Murphy bed had a subpar mattress that sagged like an old-fashioned spring mattress.
The front door had a significant gap that allowed all the sounds from the hallway to filter in, and the hotel's solution was to offer earplugs. The doors to two adjacent rooms only amplified the noise from other guests. The bathroom was cramped, and a metal towel holder under the sink was a constant toe-stubbing hazard. To add to the discomfort, there was sand on the kitchen counters, which was quite off-putting.
The parking structure and elevators were dirty, adding to the disappointing experience. To address this, the hotel could consider more lighting and power-washing everything.
This suite, more reminiscent of a corporate meeting room than a guest room, was different from what we had in mind when we upgraded to a luxury suite. The front desk staff's insistence on the suite's beauty was a unique perception, as no discerning guest would willingly choose this room. We changed to a regular room with two queen beds, and it was much nicer, though smaller.
Despite being Elite members and choosing this hotel for its Marriott points, the service could have been better. Only three staff members worked the front desk for Elite and regular guests. This is a large hotel with many guests, and the front desk needs to be more fully staffed. They have the market cornered on the convention and weekend crowds. To the hotel's credit, we got our points for the upgrade refunded.
We have stayed in many Marriott hotels, but this was one of the most disappointing stays we've ever had. Save your money or points and avoid upgrading to the "Hospitality Suite."
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip:The Elite Lounge appears to be open for all guests.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marriott Hotels, Guest Services / Front Office at Marriott Marquis San Diego Marina
Responded Jul 30, 2024
Dear charlesmF2598EH, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read your suite did not meet your expectations. It is also disappointing to hear about the cleanliness and service issues you encountered. Your feedback will be shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Donna Lynn Chong Hotel Manager
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I returned to my hotel room after a long, exhausting day at a conference to find that no one had cleaned my room. I called the At Your Service line and was told that the maid service occurs every OTHER day unless the guest requests otherwise. First thing: How are we supposed to know this? Second thing: At > $300 a night, one would hope that maid service would occur every day. I think that the every other day schedule is inexcusable for a property that lists itself as 4 stars. Third thing: I hope that the hotel doesn't justify this shoddy service as "good for the environment". This hotel and all the others suddenly want to save the planet when, coincidentally, it also saves the hotel money. Examples are recycling towels and not having linens changed. ( If the Marriott Marina was so concerned about the environment, why isn't there a recycling bin in the guest room?) I found this service to be lacking at those prices.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
Room Tip:Try to get a room far away from the elevators. You can hear them otherwise.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marriott Hotels, Guest Services / Front Office at Marriott Marquis San Diego Marina
Responded Nov 1, 2024
Dear NephronToronto2, We sincerely apologize for the inconvenience you experienced with our housekeeping service. Your comfort and satisfaction are of the utmost importance to us; therefore, we regret not meeting your expectations. We have addressed your concerns with our team to ensure that such incidents do not occur in the future. We appreciate your feedback as it helps us improve our services. Thank you for taking the time to share your feedback regarding your recent stay with us. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve. Donna Lynn Chong Hotel Manager
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I stayed at this hotel for four days/three nights for a vacation. I rate hotels based on other hotels I’ve stayed at under the same division. This hotel I ranked against the Marriott Marquis’ in NYC (one of my favorite hotels) and Miami (one of my worst hotel experiences). The Marquis San Diego is squarely in the middle.
Overall there were little things that added up to keep it from being better. At check in I asked to have some bottles of water sent to the room since I knew I’d be out walking a lot. The desk agent said she would send several up. They never arrived. When I was ready to go out exploring I stopped at the M Lounge. There was no bottled water there either. Only a water refill station. I had to buy a $6 bottle of Aquafina from the Gift Shop. In the room there was a missing shower hook making the liner and curtain have to be doubled up. The shower did not have a spot to keep a bar of soap. I know that there is now liquid shower gel but I still like to use bar soap. On both occasions I called the valet to have my car brought around, no one answered so I had to go direct to the valet desk to get my car.
The hotel itself is very nice and while there were several functions going on, the hotel never felt overly crowded. It is in a good location and there is a paved walking trail along the bay for easy access to a ton of restaurants and shops. It’s also just a few minutes walk to Petco Park.
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Date of stay: May 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marriott Hotels, Guest Services / Front Office at Marriott Marquis San Diego Marina
Responded May 7, 2024
Dear DanKron1982, Thank you for allowing us to host you and for sharing your detailed review. We are pleased that you liked our hotel and that you found our location to be convenient for what you wished to do while in our city. Having said that, we are sorry for the disappointment you had due to the lack of attentiveness from our front desk and valet associates to your requests. We are grateful for your patience, and we will address this with our team. It was our pleasure having you, and we look forward to your next visit. Donna Lynn Chong Hotel Manager
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They gave me a smaller room than I booked, which was so frustrating. We asked for 2 beds so it can fit four people. Instead they gave us a king and a roll out bed. 3 grown ass people had to sleep in that one bed and it was not comfortable. And then they didn't sent me up housekeeping until 5pm, which is insanely late and when we had just returned to our room. I told them to return in an hour and they didn't. Then I called and asked them to clean up and they didn't. When I called for the second time and asked why, they said they're a really big hotel and it's hard to clean on time. What kind of lame ass excuse is that? You're the Marriott, a worldwide chain that specializes in hotels and you're not able to keep up with housekeeping? They offered to clean at 8:30pm. No thank you. And offered a late check in at 1:30pm - like I'd want to stay in our unkept room that much longer? Do better. If you can't handle the number of rooms you have, don't book them all
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marriott Hotels, Guest Services / Front Office at Marriott Marquis San Diego Marina
Responded Oct 6, 2024
Dear catherinejT9682QS, Our goal is to provide an outstanding stay for every guest; therefore, we sincerely regret the inconvenience you encountered. Please accept our apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We do understand your frustration, and we genuinely regret disappointing you. Additionally, we are sorry for the issues you experienced with the housekeeping service. We will address this with the concerned team to improve our guest experience. Ensuring the comfort and satisfaction of our guests is our unwavering commitment. We would welcome the chance to demonstrate our dedication to exceptional experiences on your next visit to the area. Donna Lynn Chong, Hotel Manag
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Marriott has hit rock bottom with this property. The rooms are fair, however, if you want a decent shower, forget it! There is barely water coming out of the shower head. Complained about it, they sent an “engineer “ who did nothing! Room service is coffee from Starbucks in a paper cup with an artificial, horrible creamer! Was not drinkable! We are not coming back .
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Date of stay: December 2024Trip type: Traveled with family
Room Tip:Don’t book here. Find a better hotel, any hotel!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marriott Hotels, Guest Services / Front Office at Marriott Marquis San Diego Marina
Responded Dec 12, 2024
Dear Anil K, We truly regret not meeting your expectations. Our hotels are known for their attention to detail and for providing an outstanding stay for all our guests; therefore, we sincerely apologize for the issues you had with the shower and room service while you were here. Your comments will be shared with our team to ensure we work to improve in the outlined areas so we are well-poised to serve you in the future. We are grateful for your patience and hope you will give us an opportunity in the future to regain your trust. Donna Lynn Chong Hotel Manager
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1the hotel is adjacent to the convention center so it was very helpful for me as I was attending the convention. Marriott has a wonderful app whereby you can chat with the front desk 2 days before your arrival and also check in using the app and request extra items that you need. I requested both an u[grade and early check-in and a very friendly staff granted that to me on the day of my arrival hours before I could reach there as I was driving from LA. I got a large corner room which was really spacious and gave me good views of the bay as well as the city and Coronado bridge. The hotel is broadly divided into two towers- the North which has renovated rooms and the South tower which does not have renovated rooms. They have a concierge lounge called M club which is now located on the ground level of the North tower and entry is strictly controlled by staff even though your key opened the door they will still check your name etc. The lounge is closed on weekends and they will offer you points instead of giving you the option to have breakfast in the restaurant which I feel would have been more useful. The lounge is bright and fresh and the snacks etc are the usual North American type with no comparison to the lounges of the far east or the middle east. The staff are very friendly and ready to help. My only gripe for not giving the hotel a 5-star review was the bellman who came to assist us in checking out our luggage as he was definitely in a very bad mood that day. In any case, my stay was a lovely one and this would be my only hotel of choice whenever I come back to San Diego.
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Date of stay: October 2022
Rooms
Location
Service
Trip type: Traveled on business
Room Tip:Corner room
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Marriott, Guest Services / Front Office at Marriott Marquis San Diego Marina
Responded Oct 28, 2022
Dear Dream789779, Thank you for the great review of your recent stay at the Marriott Marquis San Diego Marina while you were in town to attend a convention. We are pleased you found our location near the convention center perfect for your plans. We have an exceptional team whose top priority is ensuring every guest is comfortable and satisfied, so we look forward to sharing your compliments with them. We are happy to know you loved our spacious accommodations with beautiful views. We look forward to welcoming you back to our beautiful, exciting city. Donna Lynn Chong Director of Hotel Operations
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Not the usual Marriott experience. I had to ask for every little thing that is usually placed in the room with out asking such as soap, tissues, coffee and tea. Parking is not free, even with the somewhat high room rate. However the pleasant treatment of some of the staff make you forget these annoying get over the negative things. The velet parking staff were great specially Mr. Omar Gonzalez
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Date of stay: May 2023
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Marriott, Guest Services / Front Office at Marriott Marquis San Diego Marina
Responded May 12, 2023
Dear mohamade452, Thank you for evaluating your recent visit with us. We apologize for the inconvenience you endured during your time with us and regret your disappointment with the parking costs. We will address your comments with our team to ensure a better guest experience moving forward. However, we are happy to learn you liked the service from our associates. We will share your kind words with everyone. We hope you will consider revisiting us so we can provide you with the seamless stay you deserve. Donna Lynn Chong Hotel Manager
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Check-in was no hassle, very quick and easy, and I had gotten a room with a marina view (very beautiful at sunset). Everything was clean, and there were no signs of issues. The hotel is modern and has a lot of amenities to use throughout the stay. The breakfast buffet was not the best, but it was good enough to fill up the day. My personal favorite is the location of the property; it's close to the airport and a few blocks away from Seaport Village and Gaslamp Quarter. Good thing I stayed within the downtown area; everything is close by.
AVOID: I would like to point out that if you want to purchase anything in the little market they have down the lobby, be aware that they hide the prices intentionally to make it easier for you to spend a lot more money than you expect. Bought a water for $8!! and a few more items, almost totaling $50, which yeah, I get you are paying for convenience, but still, would it hurt for them to put prices??. Plus, the boys who worked that night were not very helpful at all. I had to wait for them to stop chit-chatting in the back and playing games on their phones to help me out with my purchase. I almost wanted to leave and take my business elsewhere before they noticed me waiting for them to do their jobs.
Overall, a decent stay would recommend bringing in your own snacks and water to avoid being ignored by workers and paying a hefty price.
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Date of stay: March 2024Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marriott Hotels, Guest Services / Front Office at Marriott Marquis San Diego Marina
Responded Apr 14, 2024
Dear jayak863, Thank you for taking the time to evaluate our hotel. We are glad our location was convenient for everything you wanted to do on this visit. We are also happy to know you liked our well-maintained hotel and that you enjoyed the amazing views from your accommodations. However, we deeply regret that our staff was not as responsive as they should have been in working to address your specific concerns. We are reviewing these concerns with our associates to make sure we are promptly and appropriately responding to every guest request. We also appreciate your comments about pricing and that we take careful consideration to be competitively priced for our area. Thank you again for taking the time to leave this review; we wish you all the best. Donna Lynn Chong Hotel Manager
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This hotel is fantastic, but the experience was terrible. Don’t even attempt to self-park. The refrigerator in our room was broken, but it really doesn’t matter because you can’t get water from the concierge lounge to put into the refrigerator. In fact, you can’t even get into the concierge lounge without having to go through an identification process, despite having a key that only opens the lounge. There are no take away snacks, so anything you consume from the concierge lounge Has to be while it is open and you have to sit down and consume it right there. We did not utilize the pool, although it looked quite inviting, and the views are spectacular. The building shows its age. If you are looking for upgrades, extra points, or any sort of perk for your brand loyalty status, you can forget it here. I was most disappointed to have tapwater as my only option, and to be treated like a bum off the street that was trying to stow away. For close to $500 a night, you can do much better in San Diego. Much better.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip:Do not bother to attempt to self park. Forgo the concierge lounge all together.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Marriott, Guest Services / Front Office at Marriott Marquis San Diego Marina
Responded Oct 6, 2023
Dear No1RN, First and foremost, we truly value your loyalty to our brand, and we are glad to welcome you to our hotel. Having said that, we are very sorry you experienced a disappointing stay. M Club is a benefit for our Marriott Bonvoy Elite members, Platinum to Ambassador level, and we want to ensure that we keep it exclusive for the members and their plus one guest. We appreciate your comments regarding the offerings and will review those to determine how to improve. The refrigerators in our guest rooms are meant to store beverages and are not suitable for Dairy or Medicine. We do have refrigerators available that our At Yor Service team will deliver to any guest room upon request. On a positive note, we are happy you appreciated our beautiful pool and magnificent views. We hope you will give us another chance to show you our commitment to superior and authentic hospitality. We wish you all the best with your future journeys. Warm regards, Donna Lynn Chong Hotel Manager
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Arrived on July 4th. The room we were assigned was dirty. Hair and black mold in the bathroom and around the shower. The hotel was packed for the holiday weekend. Unable to use the swimming pool as it was standing room only and it took 15-20 minutes to be able to get on an elevator up and down from the 18th floor. Most employees seemed stress and unhappy with the exception of the excellent employees working at The Exchange Marketplace. This is our third (and last) time staying at this location and the employees at the Marketplace are always kind and helpful. We took pictures of the bathroom but had already been told by employees at the front desk that the hotel was sold out and no extra rooms were available. This hotel is dated and has gone downhill. We love San Diego but will opt to stay at another location in the future.
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marriott Hotels, Guest Services / Front Office at Marriott Marquis San Diego Marina
Responded Jul 10, 2024
Dear stevenmT8938LQ, Thank you for taking the time to leave your review. We genuinely regret missing some opportunities to create the comfortable stay you anticipated and deserved. We extend our sincerest apologies for the issues you encountered with our housekeeping and front desk service. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. Donna Lynn Chong Hotel Manager
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There are more places to choose from in the San Diego area.
PRICE RANGE
$281 - $472 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
san diego marriott marquis & marina hotel san diego, san diego marriott marquis and marina, marriott san diego
LOCATION
United StatesCaliforniaSan DiegoDowntown / Marina
NUMBER OF ROOMS
1,366
Prices are provided by our partners, and reflect nightly room rates, including any mandatory fees. Taxes not included. Please see our partners for more details.
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