This is a great, well run establishment. Clean rooms, friendly staff, and Benjamin at the restaurant was one of the best bartenders I’ve ever seen in action. Look forward to coming back! Just hope next time I’ll not have to work the entire time!
I really love this property. The common areas were extremely well kept & clean. The lobby is huge, and very beautiful. Thank you to the staff who I got to chat with during breakfast service, Erica & Iniego! Also Fran the supervisor was such a ray of sunshine! When I checked-in, my suite was perfect. It was a corner suite, a lot of space, super clean, and I love how new/modern the room felt. (see photos) I didn't make it to happy hour but breakfast was good, and they made it felt safe during this COVID era (Thank you Felipe!). Phillip and Alan were so nice and helped with recommendations on how to fill my time, much appreciated! I appreciated how the 4 elevators had a "one person or family at a time, must wear masks at all times" rule, and all guests were very respectful of that. Great location, the trolly is right behind the hotel, beautiful Seaport Village & the Headquarters are right across the street - I had a wonderful stay and I felt very safe, as a solo-traveler. Thank you again & I can't wait to return!!…
Stayed here last week based on the great reviews. Ended up very disappointed. The hotel is your standard mid-class hotel. Nothing special and definitely not the type of place I prefer to stay while on vacation. Might be good for a quick one night while moving on to a better hotel or driving up the coast. Rates are very high for what the hotel really is, a 2-3 star average hotel. If you are going to be paying more than $150 per night I’d move on and find something better. Pros- •Staff is friendly and helpful •Valet is friendly •Fast elevators •The hotel is very clean •They do offer soy milk as an option and have some gluten free muffins. Muffins are horrible but atleast they try. •Happy hour from 5:30-7 is nice Cons- •Lumpy beds •Very loud ac, but it does drown out the construction noise that goes on 24 hrs a day directly across the street •Mediocre breakfast buffet, your typical crappy standard American fare. We found it inedible so just ended up eating a banana. Coffee is crappy also. •All rooms are pet friendly. But it seems like maybe this is standard in CA? So if you have allergies, don’t stay here. •Old TVs. So bring a roku or Apple TV if you want to watch something. •Our bedding is some sort of mattress pad type thing between two sheets. I do appreciate that this is cleaner than a comforter but it’s very odd. I’ve never stayed in a hotel that had this and honestly it just looks and feels nasty. We left for LA for two nights to drive up the coast and stayed at a Hyatt for less $$ per night that was so much nicer. I’m planning on canceling my Hilton card and switching to Hyatt or Marriott since it seems Hilton has gone way downhill. I’m guessing they paid for the good reviews since anyone can leave them.…
The place was amazing. Super convenient with an outstanding breakfast in the morning when you have to go to work. The location is stellar, and Antonio was a super star and my colleagues also enjoyed their stay. We can’t wait to come back next year.
Great wonderful stay here at the embassy. Antonio and jenny at the desk were superb. The hotel was so clean Antonio convinced us to extend. Location was great right in the heart of the mid way. Awesome
I want to say the place is amazing. front desk check in was super quick. Antonio was super fast. The guest I hosted also loved the place we also loved the location as it is close to everything near by
Great location walking distance to everything. Friendly staff. As always, excellent customer service from Donna at the restaurant. She's worked there 23 years and is always a pleasure to talk to. Thanks Donna!
We had John as our server when we went to the New York West restaurant. He made sure that we were always attended too and gave us an accommodation for a dessert for our friend’s 21st birthday. He made her birthday 10 times better. The food was amazing and we will definitely recommend this restaurant.
Great spacious room. Very attentive response to any requests Wonderful free hot breakfast. All the staff were very friendly particularly a greeter welcoming us each morning to breakfast and Ida a friendly server clearing our plates. Hotel is well situated close to the bay and the airport
The staff here were incredibly friendly! Alma was one of the bright spots during the night reception. She kept things clean and had a smile for everyone. That was the mood of everyone including the front staff, breakfast staff and cleaning staff. The breakfast was delicious and served in a spacious area. Every area from the reception to my suite was sparkling clean. I highly recommend this hotel!