Best Western Plus Island Palms Hotel & Marina
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Room & Suite (711)
Pool & Beach (127)
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About
#58 of 284 hotels in San Diego
Location
4.7
Cleanliness
4.5
Service
4.5
Value
4.3
Travelers' Choice
At the Best Western Plus Island Palms Hotel & Marina you're sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Island Palms Hotel & Marina will stand out among other hotels in San Diego,CA. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don't miss a beat while you're away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you're on the road. As always, the Best Western Plus Island Palms Hotel & Marina will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Fishing
Business Center with Internet Access
Parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Restaurant
Breakfast available
Kids' meals
Vending machine
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor fireplace
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Private beach
Desk
Fireplace
Housekeeping
Coffee / tea maker
Kitchenette
Flatscreen TV
Hair dryer
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Marina View
Languages Spoken
English, Spanish
Location
58Somewhat walkable
Grade: 58 out of 100
42Restaurantswithin 0.75 miles
7Attractionswithin 0.75 miles
Contact
2051 Shelter Island Dr, San Diego, CA 92106
Getting there
Rental CarsSee rental cars from $18/day
4814Reviews190Q+A100Room tips
Reviews
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I was happy and comfortable staying here, however two things that could be approved is one, larger rooms. I was a solo traveler and was given a room with two queen beds. The room was small and it was hard to move around the room. Two, my room was across from the pool which wasnt bad until the evening. It was super loud with guest enjoying the pool until after 10 pm. This made it difficult to rest.
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Review collected in partnership with Best Western
Date of stay: March 2023Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina
Responded yesterday
Dear topcop1990, Thank you for posting a review of your stay with us at Best Western Plus Island Palms Hotel & Marina. Although we are glad to know overall you had a pleasant time while you were, we are sorry for the trouble you had due to the noise coming from the pool area. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. It would be an honor to have another opportunity to welcome you back for a perfect visit. Barbara Thompson, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Hotel's Favorite
We had a great week long stay at the Best Western Island Palms. We stayed in a marina view one bedroom king suite with a kitchen (no oven). I called a week before our trip and Danny recommended the marina view room and said he would pick out a good room for us. We were very happy with the room. It was clean and modern enough (some signs of age but nothing too noticeable). I should note that I have very high standards for hotels. The separate bedroom was great since our toddler goes to bed early and naps during the day. The bathroom was separate from the bedroom which was also nice. The balcony was a good size and the view of the marina was great. We could also see the bay from our balcony. The hotel was quiet. We were never disturbed by noise. Housekeeping stopped by once to give us clean towels and take out garbage. That was fine with us but if you want more frequent service, you probably need to request it. Our room was missing a toaster and housekeeping promptly brought one (and a replacement when the first one didn’t work). I highly recommend walking on the path along the bay (across the street from hotel) for amazing views of downtown San Diego and to watch all the boats and helicopters (naval base across the way) going by. It’s especially pretty in the evening. There’s a bay beach across the street from the hotel which was great for our toddler to play in the sand (water was a bit murky but we saw several locals go in). There’s also a nice playground on the bay a short walk from the hotel. The hotel is in a very scenic area and we were impressed by the views. A few minor suggestions for improvement: a sponge and/or dish towel for kitchen, lid for kitchen garbage can, our balcony only had one chair but others had 2 chairs, some rooms had a door mat but ours was missing (would have been nice to wipe off sand from shoes), towels by the pool (maybe they’re supposed to be there but were out when we visited).…
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Date of stay: July 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Heather Cardone, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina
Responded Jul 29, 2021
Megan, we are thrilled you had an excellent stay at the Best Western Plus Island Palms Hotel & Marina, and we appreciate the fantastic comments about our hotel and staff. It was our pleasure to accommodate you, and we look forward to your next visit with us. Bob Levine, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I actually started with a great review, the front desk workers are great and I still stand by that. Sadly the stay began to become an awful experience and I needed to change the review. We booked a second room to surprise my daughter who was getting married. The reservation from what we were told was put in all wrong and she was asked to re check in everyday in the lobby to get new keys for our 5 day stay. Not a huge deal but inconvenient. Then they did not clean the room for 4 days. We spoke to desk staff and management and each time they apologized and but still…no cleaning was done. Dirty towels and hotel trash was also a bit irritating but we just took it all out and refreshed the room ourselves. The ironing board and iron were awful. We did our best to clean it as we did not inspect it when we arrived as we assumed it would be clean? Our mistake for sure, the iron ended up ruining my sons shirt so we had to rush and find a new one last minute. Small coffee pot in the room didn’t work and I really really need caffeine in the morning, went to lobby and their pot was empty. Thank goodness for Uber eats. All that being said I spoke with the manager again the day we left. I don’t get angry and scream and shout, I am respectful and just need to be heard and have issues corrected if possible. He did not really show any concern for our trip being so awful. Said he could send someone to clean the room now but what good does that do the last day? Told him about the iron and board just so they can replace it before someone else’s items get ruined and he looks at me and says do you have a photo of the shirt? I don’t want a free shirt my guy, I just want you to be aware that it’s a problem! He did offer a bottle of champagne after hearing about the wedding? I would rather have a sincere apology to be honest. For Almost $300 a night, I expect more. Beautiful location but run down, carpets are filthy, overall out dated and not worth the money. Management needs some training. You are sending guests to competitors by being insincere and not fixing the issue. We spent a lot of money and are very disappointed. Save yourself the headache. We recommend looking elsewhere to stay. …
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Date of stay: March 2023
Value
Location
Service
Room Tip: Run down, dirty, not great for the price
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina
Responded 5 days ago
Dear betsyanneg, Thank you for your recent review of your stay at our hotel. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and exceptional customer service. After reading the details of your experience, we regret this was not your experience. Not only do we apologize for the issue with your reservation and your room not being serviced but also for the way the concern related to your sons' shirt was handled. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; without it, we cannot improve. We are looking forward to having you stay with us once again so we can provide you with the flawless visit you deserve. Barbara Thompson, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I love the mid-century parts of this tiki-themed hotel, but the newer buildings with names are more luxurious. This place feels like a resort from my childhood. It's well-kept, but not fancy. Great place for families. Comfortable bed, hot shower, good TV and WiFi. Shelter island is a good slow-paced vacation destination, and this place offers amazing harbor views. Worth the upgrade.
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina
Responded 1 week ago
Dear 922dougg, Thank you for your recent stay at the Best Western Plus Island Palms Hotel & Marina. We are pleased you enjoyed our beautiful property and excellent amenities. We also appreciate you mentioning our amazing location. We enjoyed hosting you, and we hope to see you again on your next trip to our area. Barbara Thompson, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel was beautiful, the staff was very helpful and friendly. I checked-in after a long late night flight and the front desk made the process quick and easy. My room looked just like the pictures. Happy I was able to book this hotel.
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Review collected in partnership with Best Western
Date of stay: March 2023Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina
Responded 1 week ago
Dear dianathurmond524, Thank you for your recent stay at the Best Western Plus Island Palms Hotel & Marina and for posting such a generous review of our hotel and staff. It is a pleasure to know you were pleased with our well-maintained property, comfortable accommodations, and outstanding service. We enjoyed hosting you, and we hope to see you again on your next trip to our area. Barbara Thompson, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have been coming to this hotel for years and absolutely love it. The location is incredible, with equally awesome views on all sides of the island. We particularly like the marina view. There are a ton of good places to eat within walking distance as well. The pool areas are nice -- especially the main one by the hotel front office. But the main thing that makes this place special is the staff, highlighted by the work of the ever helpful Danny -- who has been making my family feel at home here for years now.
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina
Responded 1 week ago
Dear T6208BYjimh, Thank you for the outstanding review of your recent stay with your family at Best Western Plus Island Palms Hotel & Marina. The best compliment we can receive is having you return for another stay. We are glad that we exceeded your expectations again, with our exceptional hospitality, and that the service from Danny stood out once more. We are also happy that you appreciated the location, the amazing views, and the pools. Thank you again, for making us your preferred choice, and we look forward to seeing you all soon. Barbara Romano, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was my third time at this hotel and I'll definitely be back. We love the location, the pool area is great, and the staff is so nice! We had some issues when my daughter got sick and they went ABOVE AND BEYOND, all with smiles on their faces.
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Review collected in partnership with Best Western
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina
Responded 1 week ago
Dear leiannmthompson, Thank you for staying at Best Western Plus Island Palms Hotel & Marina and sharing your experience. First of all, we truly hope your daughter is feeling better. We are delighted to know you were pleased with our ideal location, courteous associates, and excellent pool area. However, we regret not meeting your expectations and the inconvenience this has caused. Thank you again for your feedback, and we look forward to your return visit. Barbara Thompson, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We’ve stayed here 4-5 times & will be back. Location is excellent—near airport; on the water; spacious, clean rooms & very accommodating staff. We enjoy the live music at Humphreys (easy walking distance) & many choices of restaurants nearby. We love San Diego, Shelter Island & Best Western Plus Island Palms.
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Review collected in partnership with Best Western
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina
Responded 2 weeks ago
Dear josephdK1208WD, Thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina and for making us your home away from home. We are thrilled you loved our location, service, and well-appointed rooms. We hope to welcome you back soon. Barbara Thompson, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Location is great. Unfortunately my service experience was not great. Our room wasn’t ready until after 5pm when we checked in and they never cleaned our room after requesting it in the morning. Really wish we had a different experience because overall I liked the improvements of the hotel.
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Review collected in partnership with Best Western
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina
Responded 3 weeks ago
Dear RiofromRio, Thank you for choosing to stay with us. We are sorry for not providing you with a room within an acceptable time frame. We completely understand your frustration and the inconvenience this caused you. Please also accept our apologies as well as every assurance that we will work to address your concerns. We typically are very responsive to the needs of our guests; therefore, we are truly sorry this did not happen during your visit. We do hope you will reconsider and return, as we would welcome the opportunity to provide you with the seamless stay you deserve. Barbara Thompson, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent beach front property that gives a cabin private feeling that feels better than staying in big building hotels. Hotel stuff is exceptionally warm and helpful. Breakfast is delicious too. I wish there was no $16 cap on the breakfast.
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Review collected in partnership with Best Western
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina
Responded 3 weeks ago
Dear Raklane, Thank you for your recent stay at the Best Western Plus Island Palms Hotel & Marina and for posting such a generous review of our hotel and staff. It is a pleasure to know we met all of your expectations! From our incredible views and delicious breakfast to our devoted team, we take pride in giving each guest a memorable experience. We enjoyed hosting you, and we hope to see you again on your next trip to our area. Barbara Thompson, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$184 - $270 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western plus island palms hotel and marina, best western san diego, san diego best western
LOCATION
United StatesCaliforniaSan Diego
NUMBER OF ROOMS
227
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Claim Your ListingBEST WESTERN PLUS ISLAND PALMS HOTEL & MARINA $159 ($̶2̶6̶8̶) - Updated 2023 Prices & Reviews - San Diego, CA
Frequently Asked Questions about Best Western Plus Island Palms Hotel & Marina
Which popular attractions are close to Best Western Plus Island Palms Hotel & Marina?
Nearby attractions include Shelter Islands (0.4 miles), Humphrey's Lounge (0.3 miles), and The Wine Pub (0.6 miles).
What are some of the property amenities at Best Western Plus Island Palms Hotel & Marina?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Best Western Plus Island Palms Hotel & Marina?
Top room amenities include a kitchenette, a flat screen TV, and a desk.
What food & drink options are available at Best Western Plus Island Palms Hotel & Marina?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Best Western Plus Island Palms Hotel & Marina?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Best Western Plus Island Palms Hotel & Marina?
Conveniently located restaurants include Vessel Restaurant + Bar, Supannee House of Thai, and Mitch's Seafood.
Are there opportunities to exercise at Best Western Plus Island Palms Hotel & Marina?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Best Western Plus Island Palms Hotel & Marina?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western Plus Island Palms Hotel & Marina offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Best Western Plus Island Palms Hotel & Marina?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Best Western Plus Island Palms Hotel & Marina?
Many travelers enjoy visiting Cabrillo National Monument (2.8 miles), Mormon Battalion Historic Site (3.4 miles), and Whaley House Museum (3.3 miles).