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BEST WESTERN PLUS Hacienda Hotel Old Town

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#76 of 279 Hotels in San Diego
Certificate of Excellence
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BEST WESTERN PLUS Hacienda Hotel Old Town
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Showing 1,635: English reviews
Las Vegas, Nevada
Reviewed September 7, 2015

Review collected in partnership with Amoma.com
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Helpful?
Thank michaelhP8070CC
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

London, United Kingdom
Reviewed September 7, 2015

Hi I stayed here in August 2015 with my husband and daughter. Hotel room was basic, needs updating, but the location was FANTASTIC. The hotel itself is a rabbit warren, set in many different blocks up a steep slope, so LOTS of stairs and steep climbs (elevators are available but you need to go through about 4 of them to...

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Helpful?
1Thank Nat2701
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for your review and tips for those visiting. I am so pleased you found our location fantastic, and views brilliant. Old Town is gem of a place to stay while in town. It can be especially fun for those that enjoy a lively nightlife. Did you get a chance to visit the Whaley Museum next door? It’s known...

Yuma, AZ, United States
Reviewed September 7, 2015

We love staying at this hotel with the charm and ambiance. The rooms are spacious. The staff is caring and courteous. We have never had a regrettable stay. When staying in San Diego, BWP Hacienda is our first and only choice.

Review collected in partnership with Best Western
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Helpful?
Thank Betty V
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for being a loyal guest. It is always a treat to have you with us. We look forward to many years of being your go-to place to rest your head while adventuring in San Diego!

Quetzaltenango, Guatemala
Reviewed September 6, 2015

I arrived in San Diego late at night, after a very long trip, during Easter week. The staff at the hotel were extremely professional and helpful. My room was comfortable and private, and the grounds of the hotel were quaint and very well-designed. The best part about the hotel is the location in Old Town, with quick access to the...

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Helpful?
1Thank Amy B
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for taking a moment to give us a great review. I’m glad your Easter stay was all you hoped and more. The trolley line is perfect for those wanting to leave the car here while exploring our beautiful city. We sincerely appreciate you recommending the Best Western PLUS Hacienda Hotel Old Town for business and family travelers. Until...

Santa Cruz, California
Reviewed September 5, 2015

I chose Old Town because of its historical location. The Best Western Plus Hacienda Hotel is clean. My room is very nice and comfortable. Has complimentary coffee & tea, a mini refrigerator & microwave .Upon check in 2 complimentary Welcome Drink vouchers for the Tequila Factory Restaurant & Cantina. I ordered a Margarita it was very good. Ordered the shredded...

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Helpful?
Thank SusheOne1
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Great review! I look forward to sharing your generous compliments of your meal at the Old Town Tequila Factory. With unparalleled views of the city, they are becoming a popular choice for visitors and locals. Thank you also for listing some of the great amenities you found here: the fitness center, pool & Jacuzzi and a pet friendly policy. Your...

Laguna Beach, United States
Reviewed September 4, 2015

Cute little hotel in a great location. Parking is awful if you have a large car. You can hear everything above you. I could hear when they went to the bathroom and for that reason I probably wouldn't stay here again. Very hard to get any rest due to noise upstairs.

Review collected in partnership with Best Western
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Helpful?
Thank Jennifer M
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for the giving our grounds and location high marks. I am sorry that your sleep was disturbed by noise from your neighbors. Sound is not usually a problem for us and when it isn’t something that can be taken care of by security, we are happy to re-assign a new room location. We hope you will reconsider and...

San Diego, United States
Reviewed September 4, 2015

Great looking and well situated hotel in Old Town San Diego. But the noise at 4:30 am every morning from garbage trucks at neighboring restaurant was a real bummer. The hotel staff said there was nothing they could about the noise, and that it wouldn't happen every day, although they did not know which days it would.

Review collected in partnership with Best Western
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Helpful?
Thank Mark P
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for staying with us. I am so sorry to hear that there was a disturbance with the garbage trucks. We’re currently working with the city to change this. The front desk was right, they come intermittently and are actually only heard from a few of our rooms. Please contact us before your next arrival so we can make...

Abu Dhabi, United Arab Emirates
Reviewed September 2, 2015

I was here for 2 nights this past weekend. Good value and good location in the old town area. This hotel was just fine. The room was clean and beds comfortable. staff was average. We came back to our room at 3:30pm after having been out all day and our room was not yet made up. We napped for a...

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Helpful?
Thank jasoncrh
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for your recent stay and giving us some well deserved credit and suggestions for how we can make the next experience better. Our aim to to offer visitors to San Diego the height of gracious hospitality while still being a great value. I’m not sure why there was a housekeeping delay that day but I can assure you...

Reviewed August 31, 2015

If you want an okay hotel to stay in whilst in San Diego this is your hotel. The entire experience was just average and entirely un-memorable. The staff is average, the rooms are average, and the restaurant is average. Middle of the road is your bag then this is the place for you

Review collected in partnership with Best Western
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1Thank Warren T
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for your review. All the feedback we receive helps us grow as a business. Although it does sounds like your stay overall was ok, we wish that all your expectations were exceeded. We’ll work harder to earn those last two stars if your travels ever bring you back to our hotel. Please call ahead so we know you...

phoenix, United States
Reviewed August 30, 2015

wow what a location rooms are big views are huge close to ocean beach museums for days wow even perfect for harbor trips and downtown trips nicest best located hotel in san diego the rooms and the restaraunt make the whole experience a must for all the san diego lvers

Review collected in partnership with Best Western
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Helpful?
Thank Don M
Ryanaguinaldo, General Manager at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

A big thanks to you for calling us the “best hotel in San Diego”. With our prime location and plethora of amenities, you picked the right spot. We look forward to welcoming you again.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN PLUS Hacienda Hotel Old Town

Address: 4041 Harney Street, San Diego, CA 92110
Location: United States > California > San Diego > Old Town
Price Range: $141 - $321 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Hacienda Hotel Old Town 3*
Number of rooms: 198
Reservation Options:
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Also Known As:
Best Western Hacienda Hotel Old Town San Diego
Best Western San Diego
San Diego Best Western
Hotel Style:
#72 Romantic Hotel in San Diego
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Questions & Answers

Here's what travelers have asked, with answers from BEST WESTERN PLUS Hacienda Hotel Old Town staff and other travelers.
20 questions
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Sacramento, California
over a year ago
Los Angeles, California
Falls of Rough, Kentucky

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Questions? Get answers from BEST WESTERN PLUS Hacienda Hotel Old Town staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Best location for a room near Building 300. Close to restaurant, lounge, pool, ice machine, Great views of the city and close to parking.”
 of 5 bubbles danjan98, 2 weeks ago | Read review
“Ask for a room with a view - will be on higher ground but worth the view.”
 of 5 bubbles KevinNoelle, 3 weeks ago | Read review
“Upper levels have views of the bay”
 of 5 bubbles 642ginnyw, Feb 1, 2017 | Read review
“Ask for a room with a view, sunsets were beautiful.”
  • Sunset view from our room.
 of 5 bubbles 2Bonnie, Jan 19, 2017 | Read review
“Choose a room facing the courtyard and just down from the outdoor pool”
 of 5 bubbles bunya2, Jan 12, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question