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BEST WESTERN PLUS Hacienda Hotel Old Town

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#77 of 278 Hotels in San Diego
Certificate of Excellence
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1,647 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Hacienda Hotel Old Town
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Showing 1,556: English reviews
Houston, Texas
Reviewed June 9, 2015

We used to LOVE the Hacienda Hotel but since Best Western acquired it the staff doesn't quite give a damn. VERY disappointed in our most recent stay. Too many hotel options in the area to settle for less than expected. To be fair, the property has one of the best locations in San Diego (Old Town) but the expansion brought...

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Helpful?
1Thank rickyg1216
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for being a loyal guest to our hotel. Please accept my apologies for any inconveniences you experienced during your most recent stay. It is our top priority that guests are treated with respect and courtesy, and I deeply apologize that you encountered anything less. We take into account each guest’s feedback in an effort to consistently improve, and...

Canyon Lake, California
Reviewed June 9, 2015

Great location with great restaurants around and shopping. Love Churchill's Cigar lounge with a very good wine list! Within walking distance all. Street fair on the weekends...........................

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Helpful?
Thank bdmar67
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for staying with us and for taking the time to tell us what you thought! So glad you enjoyed the wine at cigar’s at Churchill’s and the street fair in Old Town on the weekends. Our location is quite convenient to both and the street fair is a big hit with most guests! Have an amazing summer, and...

Seattle, United States
Reviewed June 6, 2015

We were traveling on a 3000-mile road trip with our mature and wonderful retired racing greyhound. Pet-friendly locations are a must, and sometimes you have to take what you can get, simply to find a place to park the pooch. Not so with Best Western Plus affiliated hotels. The Lighthouse Inn was a fine and dramatic location, a fine refuge...

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Helpful?
1Thank Robert Z
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for taking the time to write such a positive review! It’s true, we don’t believe guests should have to sacrifice cleanliness or comfort simply because they are traveling with their beloved pets. So happy to hear that our location was able to provide such nice respite after a day of traveling. Enjoy your summer, and we look forward...

Oregon
Reviewed June 4, 2015

This Best Western has character and is nestled into the hillside. We enjoyed our stay and our first visit to the Old Town area. The only negative were the people seated at the tables and chairs outside the rooms in the patio area until 2am, very noisy and inconsiderate people but no fault of the hotel.

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Helpful?
Thank SunTia
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for your review and letting us know you enjoyed your firsts visit to the area. I hope you were able to enjoy many of the sights, sounds and tastes of our beautiful Old Town. Also, please accept my apology for the late-night disturbance. This is not the norm for our hotel and I will be sure to pass...

Anaheim, California
Reviewed June 3, 2015

2nd time staying here. AMAZING hotel, Great Front Desk staff and Fabulous housekeeping crew. Rooms are clean, breakfast is good. Best hotel in OLD town. Also, every time I make a reservation I like to go to RYAN AGUINALDO, Director of Sales for this location. He is the BEST in delivery a FAST response, and great customer service. He has...

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Helpful?
1Thank Reina G
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for your nice comments. I appreciate it and will share your words at our next meeting. We have a great team here than genuinely cares about our guests. I am pleased this shined through your entire stay and glad that everything worked out perfectly. We look forward to welcoming you again and of course, don’t hesitate to reach...

Santa Barbara, California
Reviewed June 2, 2015

We stayed here for a wedding. We had a suite and a regular room. The location of the hotel in Old Town could not be better. The hotel is built on a hillside with many levels. It was sunny and beautiful. Our suite was spacious and convenient for family to come hang out with us. We had a great stay.

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Helpful?
2Thank Kay M
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for choosing the Best Western PLUS Hacienda Hotel Old Town for your recent stay. We’re always happy to hear when our rooms work out well for groups. Best wishes to the happy couple!

Pendleton, United States
Reviewed June 2, 2015

Outstanding service, restful courtyards, great views plus right next door to Old Town San Diego. Room was clean and comfortable. I was a late check-in...1:30 a.m. and the staff were waiting to check-me in with smiles on their face...a great crew! I definitely will consider returning to this site.

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Helpful?
1Thank Patricia D
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for pointing out the warm welcome you received at check-in. We strive to offer gracious service and a clean, comfortable accommodation. We appreciate your acknowledgement of our success. We hope you will visit again soon.

Ventura, United States
Reviewed June 1, 2015

One of the best Best Western hotels we have stayed here since we have been stationed in California. A nice dog friendly hotel and really enjoyed that since we take our doggies with us everywhere. I would stay there again for a trip to San Diego.

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Helpful?
Thank Jacquelin C
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

We appreciate your kind sentiments. I am so pleased to hear you and your pups felt comfortable and would consider another stay. We look forward to providing an equally excellent experience. Thank you for your service.

Tucson, Arizona
Reviewed May 29, 2015 via mobile

Great location but issues again with elevators and check in time. Tried to speak with manager Dean but he never called my room, time for a change new Hilton being build were Padre Trail once was....should be completed in fall 2015.

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Helpful?
Thank Ray O
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for your review. Please accept my apologies for any inconveniences you experienced while our guest. It is disappointing to hear this stay dampened your impression of the hotel. Please let me know if there is anything further I can assist with. We would like to investigate your stay and experience in detail in hopes to secure another opportunity...

toms river nj, United States
Reviewed May 29, 2015

my sisters and I love this hotel. It has everything we like within walking distance. I have stayed there a few times with my husband too. I like the views and the nice pool area too. We hope to stay there many more times in the future. Maria

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1Thank Maria S
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for your generous review. We are happy to hear you and your sisters all love the hotel! Please visit again soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN PLUS Hacienda Hotel Old Town

Address: 4041 Harney St, San Diego, CA 92110-2866
Location: United States > California > San Diego > Old Town
Price Range: $101 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Hacienda Hotel Old Town 3*
Number of rooms: 198
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Also Known As:
Best Western Hacienda Hotel Old Town San Diego
Best Western San Diego
San Diego Best Western
Hotel Style:
#73 Romantic Hotel in San Diego
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Questions & Answers

Here's what travelers have asked, with answers from BEST WESTERN PLUS Hacienda Hotel Old Town staff and other travelers.
19 questions
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Sacramento, California
over a year ago
Los Angeles, California
Falls of Rough, Kentucky

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Questions? Get answers from BEST WESTERN PLUS Hacienda Hotel Old Town staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We stayed in the 600 building,top floor. Lovely views and elevator close, although slow. I did not hear any noise.”
  • Room 646.
  • Out door of room.
 of 5 bubbles discerndee, 2 weeks ago | Read review
“This is a large sprawling hotel, lots of privacy, patios for relaxing and friendly gatherings.”
 of 5 bubbles zooladyxxx, 3 weeks ago | Read review
“ask for a room overlooking the bay with a private balcony”
 of 5 bubbles nancyz57, 4 weeks ago | Read review
“Let them know you have disabilities.”
 of 5 bubbles kathryne449, Nov 2, 2016 | Read review
“West facing rooms may be a bit louder due to aircraft departures from SD Int'l.”
 of 5 bubbles n0rcala, Oct 31, 2016 | Read review
5 of 5
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