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4041 Harney St, San Diego, CA 92110
Lowest prices for your stay
$364
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Free cancellation until 07/08/22
Reserve now, pay at stay
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$364
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Free cancellation until 07/08/22
Reserve now, pay at stay
Hotels.com$364
Travelocity$364
Lol.travel$444
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (636)
Room & Suite (187)
Dining (58)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 04/21/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 04/21/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#101 of 285 in San Diego
Location
4.7
Cleanliness
4.3
Service
4.2
Value
4.1
At the Best Western Plus Hacienda Hotel Old Town you're sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Hacienda Hotel Old Town will stand out among other hotels in San Diego,CA. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don't miss a beat while you're away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you're on the road. As always, the Best Western Plus Hacienda Hotel Old Town will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Patio
Business Center with Internet Access
Conference facilities
Parking garage
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Shallow end in pool
Fence around pool
Bar / lounge
Restaurant
Breakfast available
Complimentary welcome drink
Happy hour
Outdoor dining area
Wine / champagne
Vending machine
Banquet room
Meeting rooms
BBQ facilities
Baggage storage
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Coffee / tea maker
Microwave
Flatscreen TV
Walk-in shower
Safe
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
City View
Languages Spoken
English, Spanish
2690Reviews41Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
Reanadette T wrote a review Jun 25
1 contribution
Dirty, broken, ran down rooms. A. C broken. No window screens, plumbing bad, ice machine broken, no service, no house keeping, no front desk calls ever picked up, uncomfortable beds, very small t.v’s.
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Review collected in partnership with Best Western
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Best Western Hacienda Hotel Old Town, Guest Services / Front Office at Best Western Plus Hacienda Hotel Old Town
Responded yesterday
Dear Reanadette, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Again, our apologies. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you so much. Have a wonderful day. Sincerely, Best Western Plus Hacienda Hotel Old Town
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SanchaRose wrote a review Jul 2021
Phoenix, Arizona97 contributions56 helpful votes
Hotel's Favorite
Have stayed here before, but this time all was different. The front desk people were good. However, when you are on vacation or at lest when I am on vacation I don’t want to make my bed, take out trash, and have to go and look for a restaurant that has a more than a burrito for breakfast!
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Review collected in partnership with Best Western
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
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Response from Kirsten Cline, Guest Services / Front Office at Best Western Plus Hacienda Hotel Old Town
Responded Jul 26, 2021
Dear SanchaRose, Thank you for the nice review of your recent stay at the property. We appreciate your feedback. We hope to see you again soon. Best regards, Best Western Plus Hacienda Old Town/ MOD MF
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JBL wrote a review Jun 22
8 contributions3 helpful votes
No continental breakfast. At the facility, the restaurant closes at 8 pm. They do charge for parking. Tight parking area. Building/room old and outdated. Old smelly room. Old Toilet/bathroom. The fan didn't work. The blinds did not close all the way. Small TV... I have a computer monitor bigger than their TV. not worth the price. Look around...shop around... Nor worth the price they are charging.
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Date of stay: June 2022
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Response from Best Western Hacienda Hotel Old Town, Guest Services / Front Office at Best Western Plus Hacienda Hotel Old Town
Responded 5 days ago
Dear 518jayl, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Again, our apologies. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you so much. Have a wonderful day. Sincerely, Best Western Plus Hacienda Hotel Old Town
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cmlvngstn wrote a review Jun 21
Province of Naples, Italy157 contributions121 helpful votes
Hopefully the hotel will be renovation. It is very dated. The grounds are beautiful and the scenery is wonderful. The staff is phenomenal. But since my last visit at the hotel in 2014, very like had been updated.
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Review collected in partnership with Best Western
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Best Western Hacienda Hotel Old Town, Guest Services / Front Office at Best Western Plus Hacienda Hotel Old Town
Responded 5 days ago
Dear cmlvngstn, Thank you for the review and for the suggestion. We appreciate you staying with us. We look forward to your next visit! Sincerely, Best Western Plus Hacienda Hotel Old Town
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L C wrote a review Jun 20
Los Angeles, California1 contribution
As stated in the title - there was urine on the toilet seat. Our second day there we came across an empty water bottle with chewed tobacco. The room smells like mildew. The walls are very thin and you can hear all that is going on and the people above when they walk.
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Review collected in partnership with Best Western
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Best Western Hacienda Hotel Old Town, Guest Services / Front Office at Best Western Plus Hacienda Hotel Old Town
Responded 5 days ago
Dear L C, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Again, our apologies. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you so much. Have a wonderful day. Sincerely, Best Western Plus Hacienda Hotel Old Town
Read more
dsrtxplorer wrote a review Jun 15
Phoenix, Arizona1 contribution
The room had a musty "Old Motel" smell. Their policy is to clean the room "every other day". We got nothing on day 2; I called and asked for it to be done, they said it would. Did not happen. Apparently no soundproofing between floors...sounded like the folks above us were practicing their tumbling it was so loud.
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Review collected in partnership with Best Western
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Best Western Hacienda Hotel Old Town, Guest Services / Front Office at Best Western Plus Hacienda Hotel Old Town
Responded 1 week ago
Dear dsrtxplorer, Thank you for completing the survey regarding your recent stay at our property. Our apologies for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Again, our apologies. Thank you for staying with us. Have a wonderful day. Sincerely, Best Western Plus Hacienda Hotel Old Town
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Greg Y wrote a review Jun 11
1 contribution
Jun 7-11 ...Failed amenities. Worst hotel experience in 20 years. Not enough staff to service the rooms. Room serviced one time in 5 nights. No Kleenex since Jun8. No working phones. Amy (manager) tried to charge guests $10 for a hardboiled egg in the lobby due to no restaurant. Stains on the room carpet were expected. The hotel staff is very defensive and not friendly when I explain how a non-disabled guest took the Disabled Parking Handicap spot in that I paid to use since I had to get a car due to the restaurant being closed all week and pay Amy $17 a night. This hotel does not meet the Best Western Plus quality standards.
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Date of stay: June 2022
Value
Service
Sleep Quality
Trip type: Traveled
Room Tip: Do not stay at this hotel
See more room tips
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Response from Best Western Hacienda Hotel Old Town, Guest Services / Front Office at Best Western Plus Hacienda Hotel Old Town
Responded 2 weeks ago
Dear gregy799, Thank you for completing the survey regarding your recent stay at our property. Our apologies for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Again, our apologies. Thank you for staying with us. Have a wonderful day. Sincerely, Best Western Plus Hacienda Hotel Old Town
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Kathryn G wrote a review Jun 5
New York City, New York31 contributions6 helpful votes
We stayed for one night before a flight out of the san diego airport- the room was massive and comfortable. The location is great as you can walk around old town but are also super close to the airport. The hotel offers a free shuttle which we used
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Date of stay: June 2022
Rooms
Cleanliness
Service
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Response from Best Western Hacienda Hotel Old Town, Guest Services / Front Office at Best Western Plus Hacienda Hotel Old Town
Responded 3 weeks ago
Dear Kathryn, Thank you for the great review. We appreciate you staying with us. We look forward to your next visit! Sincerely, Front Office Supervisor MF Best Western Plus Hacienda Hotel Old Town
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gabe8122022 wrote a review Jun 3
1 contribution
The hotel is nicely located in old Town San Diego. I had a spacious room with a nice view from the balcony. Very friendly and efficient staff made me instantly feel at home. The check in receptionist recognised me almost instantly although I only stayed here once before for a week during Christmas 2018. Quite incredible. There were plenty of nice restaurants within walking distance. All in all I had a great time here
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Review collected in partnership with Best Western
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled
Helpful
Share
Response from Best Western Hacienda Hotel Old Town, Guest Services / Front Office at Best Western Plus Hacienda Hotel Old Town
Responded 3 weeks ago
Dear gabe8122022, Thank you for completing the survey. We appreciate the 5 stars rating. We are glad you enjoyed your stay. See you again soon. Sincerely, Front Office Supervisor MF Best Western Plus Hacienda Hotel Old Town
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Ron&Nadine wrote a review May 2022
Las Vegas, Nevada1 contribution
Grounds are beautiful and the staff was very nice. The room was terrible. It felt dirty. The carpeting was torn and looked filthy. Not enough amenities like coffee in the room and they don't clean every day which would be fine if they gave you enough coffee and creamer to last. Room was also very dark.
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Review collected in partnership with Best Western
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Best Western Hacienda Hotel Old Town, Guest Services / Front Office at Best Western Plus Hacienda Hotel Old Town
Responded 4 weeks ago
Dear ronaldhJ8705MH, Thank you for completing the survey regarding your recent stay at our property. Our apologies for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Again, our apologies. Thank you for staying with us. Have a wonderful day. Sincerely, Best Western Plus Hacienda Hotel Old Town
Read more
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PRICE RANGE
$191 - $347 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western hacienda hotel old town san diego, best western san diego, san diego best western
LOCATION
United StatesCaliforniaSan DiegoOld Town
NUMBER OF ROOMS
197
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Frequently Asked Questions about Best Western Plus Hacienda Hotel Old Town
Which popular attractions are close to Best Western Plus Hacienda Hotel Old Town?
Nearby attractions include Old Town Model Railroad Depot (0.08 miles), Mormon Battalion Historic Site (0.1 miles), and Old Town San Diego (0.3 miles).
What are some of the property amenities at Best Western Plus Hacienda Hotel Old Town?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Best Western Plus Hacienda Hotel Old Town?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Plus Hacienda Hotel Old Town?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Best Western Plus Hacienda Hotel Old Town?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Best Western Plus Hacienda Hotel Old Town?
Conveniently located restaurants include Harney Sushi, El Agave Restaurant & Tequileria, and Pizza Bella.
Are there opportunities to exercise at Best Western Plus Hacienda Hotel Old Town?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Best Western Plus Hacienda Hotel Old Town?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western Plus Hacienda Hotel Old Town offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Best Western Plus Hacienda Hotel Old Town?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Best Western Plus Hacienda Hotel Old Town?
Many travelers enjoy visiting Mormon Battalion Historic Site (0.1 miles), Whaley House Museum (0.07 miles), and Gaslamp Museum at the Davis-Horton House (3.5 miles).