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Best Western Plus Hacienda Hotel Old Town

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Traveler (588)
Room & Suite (222)
Dining (57)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Pool
Restaurant
Room Service
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar/Lounge
Airport Transportation
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Self-Serve Laundry
Shuttle Bus Service
Wheelchair access
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Room features
Air Conditioning
Family Rooms
Microwave
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Centrally Located
Quaint
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:BOOK DIRECT
Hotel deals

Location

Full view
100Great for walkers
Grade: 100 out of 100
40Restaurantswithin 0.3 miles
32Attractionswithin 0.3 miles
2,328Reviews
805Photos
35Q+A
100Room tips
Traveler rating
  • 1,009
  • 801
  • 303
  • 139
  • 76
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Popular mentions
From the outside it looks great. The location is excellent. Front desk folks are pleasant. The bed was very uncomfortable. It appears to be an old spring bed that has seen better days. The refrigerator was so loud we unplugged it in order to sleep. The toilet would run on
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Response from Ryanaguinaldo, Front Office Manager at Best Western Plus Hacienda Hotel Old Town
Responded yesterday
we’re sorry for the frustrations you’re describing. If you are still on-site, please give the front desk a call so we can look for a remedy for the rest of your stay. These comments are being reviewed by our leadership team for exploration of procedural changes. The team does everything possible to fulfill room requests, but it depends on several factors including room type, length of stay and more. If your travels bring you back to Old Town, we hope you’ll give us another opportunity to win your loyalty. If so, please contact our hotel direct for reservations and to ensure a personalized check-in. Thank you again and safe travels! Best, Daniel Miranda, Front Office Manager
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Hotel's Favorite
We'd stayed here before, and requested the same room. It was held for us, but when we arrived we were told that: 1. It's not clean yet; 2. It's clean but needs to be inspected; 3. Oops, it's not clean, but we'll expedite it. After a while I had the good fortune to meet Michelle
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Response from Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town
Responded 2 weeks ago
I want to personally give a huge thank you for your kind words and feedback. Hearing that Michelle was able to provide exceptional service for you and that Judy was able to personalize your stay makes me confident that my staff is doing everything to ensure our guests are happy and comfortable at our hotel. Because you were able to provide names, I can give Michelle and Judy the proper praise they deserve. We can’t wait to welcome you again, and in the meantime, safe travels! Regards, Ryan Aguinaldo, General Manager
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Love this hotel, been going for years when visiting San Diego, nestled perfectly in Old Town with many restaurants, shopping souvenir shops, and attractions in walking distance. Very good driving distance to all that San Diego offers. San Diego environment just feels so good
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Review collected in partnership with Best Western
Response from Ryanaguinaldo, Front Office Manager at Best Western Plus Hacienda Hotel Old Town
Responded yesterday
Thank you for visiting Best Western Plus Hacienda Hotel Old Town for your recent San Diego visit. Your loyalty to our hotel is sincerely appreciated and I enjoyed reading you lovely review! Looking forward to next time! Best, Daniel Miranda Front Office Manager
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Wonderful hotel with very good restaurant in a great area close to all San Diego has to offer, rooms are very good and the entire hotel staff are so friendly and helpful. We have been here previously and we will definitely be back.
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Review collected in partnership with Best Western
Response from Ryanaguinaldo, Front Office Manager at Best Western Plus Hacienda Hotel Old Town
Responded yesterday
Thank you for recommending Best Western Plus Hacienda Hotel Old Town to those looking for accommodations in the heart of the action! I’m happy our team took great care of you while here, and you’ve experienced consistently great experiences during each visit. Looking forward to next time! Best, Daniel Miranda Front Office Manager
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+1
We have stayed in the Hacienda twice for visits to San Diego MCRD and will definitely continue to stay here. The airport shuttle service is wonderful and the drivers will shuttle other places close by and to MCRD. The Tequila Factory restaurant on property is good and convenient
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Response from Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town
Responded 6 days ago
Beautiful photos! Thank you so much for sharing with everyone here on Tripadvisor. We’re honored to hear that we’ve won your ongoing loyalty. I’ll pass your kind regards to the team at the Old Town Tequila Factory, our shuttle drivers and staff. We look forward to welcoming you back! Regards, Ryan Aguinaldo General Manager
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Album Categories
All photosTravelerRoom & SuiteDining Pool & BeachBusiness Center & Event RoomsFamily and Play Areas
Photo provided by managementBest Western Plus Hacienda Hotel Old Town
King Plus
Photo provided by managementBest Western Plus Hacienda Hotel Old Town
Two Queen Guest Room
Photo provided by managementBest Western Plus Hacienda Hotel Old Town
King Suite
Photo provided by managementBest Western Plus Hacienda Hotel Old Town
Guest Bathroom
Photo provided by managementBest Western Plus Hacienda Hotel Old Town
King Guest Room
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Is this hotel pet friendly?
Is this hotel pet friendly?
Regretfully our booking is primarily through the Government Sales Rep on-site so I don't have those specific details. What I can tell you is the Plaza level is quiet with great views! Recommend you call the hotel directly and they can provide you with the best level for your comfort.
0 votes
airport shuttle
There are split rooms that have a sitting area, hallway to the bedroom in the back. There are also open floor plan rooms next to the stairs by the waterfall with a divider between the sitting area and the bed area.
1 vote
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"The rooms opening to the courtyard are our favorite."
"Move luggage yourself!"
"Plaza level is very aesthetically pleasing"
"Rooms are all good. If you want to stay away from the late comers (who may have too much tequila), ask for the rooms in the back."
"600 block of rooms have amazing view."
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PRICE RANGE
$159 - $300 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western hacienda hotel old town san diegobest western san diegosan diego best western
LOCATION
United StatesCaliforniaSan DiegoOld Town
NUMBER OF ROOMS
198
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