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BEST WESTERN PLUS Hacienda Hotel Old Town

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#81 of 281 Hotels in San Diego
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1,568 Reviews from our TripAdvisor Community

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Showing 1,487: English reviews
Indianapolis, Indiana
Level Contributor
66 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Just came back from staying there for two nights. My room was great, but you could tell it is a little worn. The furniture is showing its age and the flat screen TVs look old. The advantage of staying here is really the location. You are right in the heart of Old Town. Tons of restaurants plus the hotel gives... More 

Helpful?
Thank daf62757
Glenview, United States
2 of 5 stars Reviewed 2 days ago NEW

Check in very delayed because room not cleaned. Room cleaning service always very late, one day not able to be cleaned. Wi-fi spotty at best. Had stayed there before and went back because we were happy with stay. This time- not so much.

Review collected in partnership with Best Western

Helpful?
Thank Susan H
NEWPORT NEWS, United States
3 of 5 stars Reviewed 2 days ago NEW

It's fair. This hotel used to be excellent but seems to have gone downhill with new owners in the last couple years. Was once one of my favorites (have spent 200+ days there for work, but the food and bar attributes have declined significantly.

Review collected in partnership with Best Western

Helpful?
Thank Patrick A
Mission Viejo, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I've stayed at Best Western Hacienda in Old Town San Diego dozens of times over the past 20+ years. It remains one of my favorites. Such a beautiful location, and the hotel is consistently clean and comfortable. The rooms are nicely decorated in a South-Western theme, the views are amazing, and the staff members are all friendly and professional. The... More 

Review collected in partnership with Best Western

Helpful?
Thank Jackie P
San Diego, California
Level Contributor
152 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Easy access to Old Town, Heritage Park and trolley for going downtown Rooms are very large. Some open to courtyard with possibly sounds from other patrons. Some have big views. Restaurant onsite, old tequila factory, is very good with large portions.

Helpful?
Thank oli h
Lindsborg, United States
1 review
3 of 5 stars Reviewed 5 days ago NEW

Clean but outdated. Was in a good location for visiting Old Town. Internet did not work. Staff was excellent and very helpful. The shuttle was clean and always on time. The bathrooms very old but clean. This hotel was okay overall but could use some major renovations.

Review collected in partnership with Best Western

Helpful?
Thank Michael P
Melbourne, Australia
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We loved this hotel and it was our favorite hotel of our USA trip. The rooms are massive and have 2 queen beds which was perfect for our family of 4. The old city in San Diego is just beautiful and had a lovely feel about it. The restaurant on site was big and you could sit outside with lovely... More 

Helpful?
Thank Steveshel11
Riverview, Michigan
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

Beautiful hotel. Staff was always helpful. Great restaurant right on the property. Rooms are spacious and clean. Highly recommend to anyone in the area. One block from the main street of Old Town that is loaded with restaurants, bars, and shops. They also have a free airport shuttle.

Helpful?
Thank geoarmos
Los Angeles, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

We stayed here for my cousin's wedding which was in Old Town. We wanted to stay within walking distance of the wedding and needed a pool for our kids. This was the highest ranking hotel that met those requirements. In all fairness, I've not stayed at a Best Western before, so I didn't know what to expect - but the... More 

Helpful?
Thank lamom2boys
Carlsbad/Vista, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This is a great hotel in the heart of Old Town that we have stayed at for the last five years. I had a major issue with how the dealt with their complimentary breakfast buffet this year. In the past you could sit anywhere in the restaurant and the buffet was located in the main room. Now, the regular buffet... More 

Review collected in partnership with Best Western

Helpful?
Thank Raymond L
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN PLUS Hacienda Hotel Old Town

Address: 4041 Harney St, San Diego, CA 92110-2866
Location: United States > California > San Diego > Old Town
Price Range: $147 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Hacienda Hotel Old Town 3*
Number of rooms: 198
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Also Known As:
Best Western Hacienda Hotel Old Town San Diego
Best Western San Diego
San Diego Best Western
Hotel Style:
#73 Romantic Hotel in San Diego
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