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BEST WESTERN PLUS Hacienda Hotel Old Town

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#79 of 278 Hotels in San Diego
Certificate of Excellence
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1,679 Reviews from our TripAdvisor Community

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Showing 1,586: English reviews
Reviewed 2 days ago NEW

We had a great experience at this hotel. Excellent service and accmmodations. Locared right in Old Town so you only had to walk accross the street to enjoy the Old Town.Parking was not encluded but realtive good for thay area. The hotel grounds were very pleasent. The resturant was excellent.

Review collected in partnership with Best Western
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Helpful?
Thank marysW9572MV
Regina, Canada
Reviewed 2 days ago NEW

This Beautiful Hotel is right in the Old Town District and a great location near the airport. My ONLY hesitation in the amount of Stairs this hotel has otherwise I would not hesitate to stay there again.

Review collected in partnership with Best Western
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Thank Brian R
Reviewed 4 days ago NEWvia mobile

The hotel is very nice and well located just a short distance from the main strip near all the restaurant's and shops. The hacienda has a nice touch and the service was great. The only cons would be that the water system is very loud. You could hear when the guests would take showers at all hours. There was a...

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Helpful?
Thank VinceFern
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for the glowing compliments of our hotel’s ambiance and location in the heart of Old Town. We’re glad to note that you experienced the friendly service we’re known for. I’m investigating your maintenance comments with our team in order to make corrections. In the unlikely event any of these happen on a future visit, call down to the...

Tucson, United States
Reviewed 4 days ago NEW

EVERY staff member we encountered (front desk, restaurant, breakfast buffet) was helpful and positive. On check in, a young asian woman (I do not know her name), was so kind and inviting that we immediately felt welcomed. We had room 512 with a private balcony overlooking the city. Very nice. The room was very clean. The grounds of the hotel...

Review collected in partnership with Best Western
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Helpful?
Thank N1362SZmarkn
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Our beautiful property is indeed spread out on the hillside overlooking Old Town and the surrounding area. Most of our buildings have elevators, but we want to make certain that each and every guest is satisfied with the convenience of their room location. It’s great hearing that room 512 was a perfect fit for you. On that note, for your...

Los Angeles, California
Reviewed 4 days ago NEW

We were pleasantly surprised by this hotel. Despite having some of the lowest prices in the area, we found a very pretty, sprawling hotel with great views right in the middle of Old Town. The room was large and very comfortable. Check-in was easy. There was a very nice pool and jacuzzi close to our room. Wi-Fi worked well. I...

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Helpful?
Thank David D
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for your recent stay! We recognize there are several lodging choices and appreciate you letting our team know you found our location, rooms and property totally satisfying. Also, thank you for adding that our wifi worked well. Our property is indeed spread out on the hillside overlooking Old Town, with the pool and jacuzzi offering pretty views. We...

Acton, California
Reviewed 4 days ago NEW

Great view room, very accessible to town and shopping. Have cone back to this lication for many years and will return. On site restaurant is VERY convenient and pleasant staff. Staff at hotel very kind and knowledgeable.

Review collected in partnership with Best Western
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Thank dedeep2017
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for being a loyal guest of the Best Western PLUS Hacienda Hotel Old Town. Glad your family enjoys our top floor restaurant, Old Town Tequila Factory. I hope you had the chance to dine at sunset by the glow of the tequila patio fire pits. Be sure to like our FB pages too. We look forward to welcoming...

Fullerton
Reviewed 5 days ago NEW

We stay at this hotel everytime we go to Old Town. It's close to everything, and the staff is always friendly. The rooms are big enough for my family, and it is very clean which is super important to me. We have never had a bad expedience here and we will return again very soon!

Review collected in partnership with Best Western
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Thank teresalF9612FC
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Just thank you. We sincerely appreciate the acknowledgement of our hospitality and the consistently clean accommodations. It’s very important to us too! We want to cultivate the kind of pleasant experience that lasts after the trip is over. It’s encouraging to hear this is the sentiment that shines through. We look forward to your return! Regards, Ryan Aguanaldo Director of...

alberta
Reviewed 1 week ago

We love this place! The hotel was built in what used to be a huge outdoor shopping complex. We have stayed here 4 times and never once have we had a room that looks the same. The location is amazing for morning or night time walks. You are right in the middle of Old Town San Diego. The restaurants surrounding...

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1Thank bunya2
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

We’re honored to count you as loyal guests! We designed the Best Western PLUS Hacienda Hotel Old Town to coordinate with the Spanish charm of Old Town. Every day guests express enjoyment of our bougainvillea garden themed setting with courtyards, fountains and sitting areas. After a day of sight-seeing or working, it’s a great place to come back to and...

London, United Kingdom
Reviewed 1 week ago via mobile

The rooms are spacious. The hotel ground itself is very picturesque. There is on-site parking at a reasonable price. The hotel is walking distance from a couple historical sites and within easy driving distance to San Diego's attractions.

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Thank E B
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for your recent stay. You’ve outlined great things about staying with us, and being in heart of Old Town. We designed the hotel grounds, structures and rooms to match the Old Town’s charming style. Our aim is to provide our guests with inspiration by evoking the happy nostalgia of vintage California. It’s nice to hear this is the...

Sao Paulo, SP
Reviewed 2 weeks ago

I must say I was a little disappointed given all the GREAT reviews this hotel has gotten. I call it substantially okay. We were there for only one night, two kids age 10, my husband and I. The size of the room was great with two double beds, though the bathroom door opened up right into the room and would...

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Helpful?
Thank Krisbrazil
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

I’m sorry to hear this trip was not the full experience you were hoping for. On behalf of my team, I apologize for the inconveniences you endured. We are committed to satisfaction and listen to guest concerns. While I’m looking into these matters further, I want to invite you to reach out to me personally before your next San Diego...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN PLUS Hacienda Hotel Old Town

Address: 4041 Harney St, San Diego, CA 92110-2866
Location: United States > California > San Diego > Old Town
Price Range: $131 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Hacienda Hotel Old Town 3*
Number of rooms: 198
Reservation Options:
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Also Known As:
Best Western Hacienda Hotel Old Town San Diego
Best Western San Diego
San Diego Best Western
Hotel Style:
#73 Romantic Hotel in San Diego
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Questions & Answers

Here's what travelers have asked, with answers from BEST WESTERN PLUS Hacienda Hotel Old Town staff and other travelers.
19 questions
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Sacramento, California
over a year ago
Los Angeles, California
Falls of Rough, Kentucky

See all questions (19)

Questions? Get answers from BEST WESTERN PLUS Hacienda Hotel Old Town staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Choose a room facing the courtyard and just down from the outdoor pool”
 of 5 bubbles bunya2, 1 week ago | Read review
“NOT room 800.”
 of 5 bubbles Krisbrazil, 2 weeks ago | Read review
“Avoid bulding 6 like the plague”
 of 5 bubbles simmix1, 2 weeks ago | Read review
“Do not get a room with a low 800 number. You will be facing a small parking lot away from Old Town.”
 of 5 bubbles lt142016, 3 weeks ago | Read review
“A westward view of the Pacific Ocean is Sue Pah”
 of 5 bubbles rasillon, 3 weeks ago | Read review
5 of 5
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