The room was not properly prepared for a new guest. During this time in the pandemic cleanliness should be paramount and this hotel did not live up to those standards. There was hair and used wash cloths in the bathroom.
Checked in via digital key and first thing I noticed was a large crack in the tile in entry way and a huge burn hole on sofa in room. The lever to switch from shower to bath was stuck so the pressure was horrible and the bath tub was unusable. As other reviewers have noted, the hallway has no lighting. It's like walking through a movie theater. Very strange. No Hilton diamond benefits at this hotel other than a cup of coffee and minimal pre-packaged breakfast options. Hilton is also still not providing housekeeping due to COVID. With these things in mind, there is no benefit to staying a full service hotel right now. I would have been happier in a Hampton Inn of Hilton Garden Inn. I will not stay in this hotel in the future.
Needs to upgrade the room, the hallway and it looks like no one getting the trash in front of the door. And most of the hotel i stayed in they have free breakfast, i will never recommend this hotel to my friend on my next trip to San Siego
This place is trashy. Please do not stay here. Spend your money elsewhere. Me and my family traveled hours to expect to have a clean and pleasant experience at a hotel. This Hilton hotel offered rude employees, filthy rooms, a broken shower, damaged drywall in common areas and did absolutely nothing to make up for the poor experience.
Whoever worked the front desk on Mother’s Day around 1130am needs to understand how a hospitality position should not tell guests to clean their own room after requesting housekeeping services. A simple “it’s a little late, we are short on staff because of the holiday, please call and schedule it tomorrow” would have been a more acceptable answer. But to tell me to clean my own room and never even send up any clean towels or linen and still tell me to clean my own room is absolutely not an appropriate answer!!!