I thought the front desk staff were constantly hospitable and helpful. The printer was not working in the business center when I was staying and they could not have been more helpful in offering to get what I needed printed. Globalist recognition was very good with a suite upgrade. I tried breakfast at both the upstairs restaurant and a to go order in my room. The restaurant dining went a little smoother. It took a bit of time to be seated as no staff were around when I arrived but everything was prompt after that. In room dining was a little more tricky and it appeared the root cause was that the person taking the in room dining did not have access to the menu in front of him which I would suggest is a good idea. There are a number of fresh pressed juices on the menu with fun names, one of which was lemonade and I ordered it. Unfortunately regular lemonade, was delivered instead of the juice named lemonade on the menu and that was disappointing given I'm trying to cut down on added sugars. There was a pastry on the menu that I wasn't sure how to pronounce so I said that it was a the second one down the pastry list or whatever its placement was and the guy was like yeah I have no idea what you're talking about because I can't see the menu. In both circumstances, the staff member being at least vaguely familiar with the menu or having it in front of him would have prevented both of these issues and I don't think is an unreasonable way to be prepared when taking in room dining orders. I provide this information not to complain, because the overall experience was fine and the food was decent, but to provide information that I hope will make life easier for the staff and other guests moving forward. Sleep quality was mixed. On the Thursday night I was there it was quiet. On the Friday night there was quite loud music coming from another hotel room but I couldn't tell where from and had to use ear plugs to be able to get to sleep. The stay suited my purposes well and I would return.

We booked 2 Free Nights here as part of our Hyatt credit card for a family of 4 (a 2 yo and 4mo). When we arrived, the front desk informed us they upgraded us to the Presidential Suite because it seemed we needed more room. My husband thought they were joking! But lo and behold, we had a 2 bedroom 2 bathroom suite, with bunk beds in 1, a bar in the suite, and a giant duck in the master bathroom that thoroughly amused my toddler. They had also prepared the crib ahead of time, including a rubber duck, blanket, and baby shampoo. Amazing service! Location is also great, on the outskirts of the Gaslamp district, walking distance to everything. If you have time, you should check out the Breakfast Republic, an amazing brunch place 2 blocks away. The rooftop pool is heated which we also enjoyed, and is adjacent to the bar. Drinks are yummy and there's a giant firepit as well. Highly recommend this hotel. While it doesn't appear to be family friendly from the outside, their service is amazing and we felt well cared for.

A really nice hotel in downtown San Diego, rooms were large, clean with the added benefits of free water, sodas and snacks on a daily basis. The hotel is very close to the restaurants and bars but don’t forget to visit the roof to bar and swimming pool. All the staff were helpful, friendly and tried to make sure you had all the information you need for both inside ang outside the hotel