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Hilton Garden Inn San Diego/Rancho Bernardo

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#60 of 281 Hotels in San Diego
Certificate of Excellence
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Hilton Garden Inn San Diego\/Rancho Bernardo
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499 Reviews from our TripAdvisor Community

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Showing 485: English reviews
San Diego, California
1 review
2 of 5 stars Reviewed yesterday NEW

The breakfast Buffett dishes dirty every day. I was not pleased with the managements response. Bad location if you are going to local amusement parks. I usually stay at Hilton or Doubletree. These Hilton Gardens are not to that standard.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Brian C
california
Level Contributor
152 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed yesterday NEW

I reserved two rooms and when checking in there was some question about one issue. It was quickly taken care of and we had a nice stay. Staff very professional and welcoming. Coffee and a few cookies in the lobby which was nice when we arrived around 8 pm. Breakfast buffet and made to order eggs was wonderful. It was... More 

Helpful?
Thank CalifSue
Phoenix, Arizona
1 review
5 of 5 stars Reviewed 1 week ago NEW

Great hotel and wonderful service . Very accommodating rooms with micro wave, fridge . Nice pool area and also had in house laundry services . Nice surrounding area in community . Spacious lobby area with coffee.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank jaya619
Sarah H, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review

This is the review we love to hear! I will be sure to pass along your comments to our team. Thank you for your review, it is your feedback that keeps our business alive. More 

Level Contributor
67 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Nice hotel provided everything we needed for our stay ..didnt use the restaurant so cant comment ...could hear people upstairs walking around ..nice pool.. friendly staff..guest laundry ..fitness centre ..great underground parking...good location ..just a bit pricey compared to the Hilton we stayed in in Las Vegas ..but was one of the cheaper ones in the San Diego area...

Helpful?
Thank Cathy N Andy J
Sarah H, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review

Thank you Cathy and Andy for your review. Our staff and amenities are our selling points as a hotel and help us stand out to the competition. I apologize you could hear your neighbors upstairs, next time you visit we will be sure to get you on the 3rd floor. Come back and see us again soon! More 

Salt Lake City, Utah
1 review
5 of 5 stars Reviewed 1 week ago

As with most Garden Inns, this one did not disappoint. Front desk staff was great and the food at the restaurant was exceptional. Well worth the few minutes drive to beaches and downtown for the savings.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank brad989
Sarah H, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review

Great service, great food and a great value is what we love to hear! Thank you for the great review. The time you take to share your experience has so much value to our success as a business. I will share you experience with our staff. Come back soon! More 

Azusa, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

For an overnight stay this hotel was just right. Planning to go to the San Diego Zoo Safari Park the next day, it was perfect to relax before a long day of walking with my kids. It just took us less than 15 minutes to get to our destination.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Dulce F
Sarah H, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review

"Just right" is what we want our guests to feel after a stay with us. The Safari park is such an adventure! We hope your family enjoyed your vacation and will be back to visit the animals and our hotel in the future! More 

A TripAdvisor Member
1 of 5 stars Reviewed 3 weeks ago via mobile

Very disappointed with this Hilton garden inn. We stayed here because we're committed Hilton diamond members and we always try to use Hilton when we travel. We came because we have a wedding to attend near by. We checked into our room at around 9:00PM and when we arrived to our room found and unsightly mound of used towels and... More 

Helpful?
Thank A TripAdvisor Member
Sarah H, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review

I completely understand your disappointment and frustration with your recent stay. This is not the experience we strive to offer our guests and I will personally follow up with my team and our overnight security to ensure these situations do not repeat in the future. As a Diamond HHonors member, your feedback is invaluable to our success and I want... More 

Reykjavik, Iceland
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

For my trip this location is perfect. The hotel is very close to the I5, but there is no traffic noise. Clean rooms, very comfortable bed, friendly people at the front desk, bar, restaurant, what more can you ask for. I would definately stay here again.

Helpful?
Thank Jóhanna Á
Sarah H, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review

We are happy to hear that you will be back to stay with us again! You can count on us to consistently welcome you with clean, quiet rooms and friendly team members on every stay. Thank you for your review and we will see you soon! More 

Oxnard, California
1 review
4 of 5 stars Reviewed 4 weeks ago

We reserved about 16 rooms we should of had a better price than $189. We also had requested some breakfast items be on Our menu that weren't for our group breakfast. I asked for oatmeal which was simple enough to get which they did have in the dinning room but said we did not request it.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank cynthiar225
Sarah H, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review

First, I would like to thank you for your business and choosing the Hilton Garden Inn for your hotel accommodations. I am sorry that we were not able to provide the requested items on the breakfast buffet that was included with your group booking. Your feedback is so important for us to improve and I will personally look into our... More 

Huntingotn Beach, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

It's not the particular hotel or the hotel brand, but staff that can single-handedly ruin your stay. It's extremely rare for Hilton Gardens Inn to have an underground parking structure under the hotel, given the conspicuous very similar design/layouts of HGIs. There are no signs telling you there is even an UG parking, particularly when the entrance is at the... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Keene M
Sarah H, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review

I am so sorry that you feel your Diamond status was not recognized during your recent stay at our Hilton Garden Inn. I am sure it was frustrating to over hear the existence of a lower parking level, especially with how hot it is. Your feedback is invaluable to our success and please know that I have shared with our... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn San Diego/Rancho Bernardo

Address: 17240 Bernardo Center Dr, San Diego, CA 92128-2004
Location: United States > California > San Diego
Price Range: $122 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn San Diego/Rancho Bernardo 3*
Number of rooms: 200
Reservation Options:
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Also Known As:
Hilton Garden Inn San Diego/Rancho Bernardo Hotel San Diego
Hilton San Diego
San Diego Hilton Garden Inn
Hotel Style:
#18 Best Value Hotel in San Diego
#65 Family Hotel in San Diego
#75 Business Hotel in San Diego
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