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Renaissance San Diego Downtown Hotel

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Renaissance San Diego Downtown Hotel
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1,651 Reviews from our TripAdvisor Community

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Showing 1,570: English reviews
Reviewed 5 days ago NEW

First, nice decor of the lobby, I did not find any torn furniture (!) Second, the stuff is really helpful & kind , anytime of the day or night, they have all taken the same lessons of hospitality. Great breakfast, the persons serving too helpful, the person in charge of luggage really helpful, the managers. Great view.

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Helpful?
Thank Μπάμπης Μ
Reviewed 1 week ago

beautiful hotel,great customer service .will comeback.the rooftop is everything great service,great bar experience, nice rooms ,great cleaning rooms daily near everything you can walk to restaurants,very nice

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Helpful?
1Thank Veronica W
Reviewed 1 week ago via mobile

I went to San Diego with a girlfriend to do the Susan G. Komen 3 day 60 mile walk. We checked in and went to the bar to celebrate and that is when I realized that my wallet with my ID credit card and several hundred dollars was missing. I had nothing and was freaking out! The manager spoke with...

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Helpful?
2Thank Alicia W
MDaddonaHEI, Guest Relations Manager at Renaissance San Diego Downtown Hotel, responded to this review

Thank you for taking a moment to share your review and your kind words! I'm so pleased to hear that we were able to turn your day around after a stressful situation and will share your compliments with our team. We sincerely hope to have the pleasure of welcoming you back again should you return to town!

Chino Hills, California
Reviewed 2 weeks ago via mobile

Stayed here on a Saturday night. Free On street parking was allowed starting at 6 pm so we didn't need to park in the garage. Room and hotel is spacious and contemporary. The only drawback was the faucet handles in the bathroom being too loose, but not a big issue. Silver elite and higher get a complimentary breakfast. Nice touch....

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Helpful?
Thank Thomas E
Sweden
Reviewed 2 weeks ago

We arrived pretty late at night but had no problems checking in. The room was clean and decorated in a pretty standard modern hotel style. Nice beds. Complimentary coffee machine in room. Breakfast in lobby area was available but pretty expensive, we preffered going out to eat breakfast. Hotel is very close to the Santa Fe depot from where we...

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Helpful?
Thank joan1lind
Maple Ridge, Canada
Reviewed 2 weeks ago

We requested an early check in but were unable to get it. The valet and bell team are wobdeful-very polite and helpful. The front desk team could take some lessons in customer service from them. Some of the lobby furniture is so worn you can actually see through to the foam. The furniture in the room looks like it was...

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Helpful?
Thank Laura T
Adri G, Front Office Supervisor at Renaissance San Diego Downtown Hotel, responded to this review

Dear Laura T, We appreciate you taking the time out to provide us with feedback about your stay. I apologize that we didn’t exceed your expectations with the customer service that you received from the front desk staff. I want to extend our sincerest apologizes. I am however delighted to hear that you were pleased with the bell staff and...

Los Angeles, California
Reviewed 3 weeks ago

I stayed here for a night during the summer. It's a good business hotel with a nice bar/happy hour. The lobby/rooms were well maintained and clean. The location is not too far away from Gaslamp and Little Italy so there's a lot of stuff nearby. Checkin/out were smooth and efficient. No complaints here.

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Helpful?
Thank hdt99
MDaddonaHEI, Guest Relations Manager at Renaissance San Diego Downtown Hotel, responded to this review

Thank you for taking a moment to share your valued feedback. We're very happy to see that you enjoyed your stay and we trust we will have the pleasure of welcoming you back again soon!

Bartlett, New Hampshire
Reviewed 3 weeks ago

This "Renaissance" was recently acquired and rebranded. Although it doesn't live up to the Renaissance Marriott name yet, I expect it will, as they make note that they expect to undergo renovations over the next year. Currently, I would categorize it as a lower-tier hotel. Rooms were small, the facilities tired and without much of a restaurant. The staff were...

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Helpful?
Thank KVM101
Adri G, Front Office Supervisor at Renaissance San Diego Downtown Hotel, responded to this review

Dear KMV101, We appreciate you taking the time out to provide us with feedback about your stay. Your comments have been shared with our Front Office and Housekeeping Managers so they can build and learn off your positive words and learning opportunities have given us. There are some areas that we didn’t exceed your expectations and I want to extend...

Tustin, California
Reviewed 4 weeks ago

Rooms were nothing special and had no Fridge or Microwaves. From my room I could hear the train at night. Restaraunt was limited menu and very expensive . The hotel is oddly decorated and a bit Eclectic. Since the hotel is downtown there is no available parking so you must valet park thru the hotel and the fee is higher...

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Helpful?
Thank 394dina
Management response:

Dear 394dina, I wanted to thank you for taking the time to provide us feedback about your stay. I apologize that we didn’t meet our goal of exceeding your expectations and making your stay more enjoyable. I have shared your comments with our executive team because we have a renovation approaching soon here at the Renaissance and always look to...

St. John's, Canada
Reviewed 4 weeks ago via mobile

Located between Little Italy and Gaslamp Quarter - not far from Seaport Village (hire a ricksha) and the airport (10 minute drive if no traffic). The valet staff were really friendly and helpful, but in the late hours there is only one person and if they are not available, then you will have to wait so give yourself plenty of...

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Helpful?
Thank jeep_girl_00
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Business Center with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy a simply delightful experience at the Renaissance San Diego Downtown Hotel. Our luxurious sophistication provides a unique experience for guests looking for memorable moments. ... more   less 

Additional Information about Renaissance San Diego Downtown Hotel

Address: 421 W B St, San Diego, CA 92101-3501 (Formerly W San Diego)
Location: United States > California > San Diego > Downtown
Price Range: $117 - $355 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Renaissance San Diego Downtown Hotel 4*
Number of rooms: 258
Reservation Options:
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Also Known As:
w San Diego Hotel San Diego
w Hotels San Diego
w Hotel San Diego
Hotel Style:
#35 Luxury Hotel in San Diego
#56 Business Hotel in San Diego
#67 Romantic Hotel in San Diego
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Questions & Answers

Here's what travelers have asked, with answers from Renaissance San Diego Downtown Hotel staff and other travelers.
2 questions
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Questions? Get answers from Renaissance San Diego Downtown Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“very nice+”
 of 5 bubbles 499veronicaw, 1 week ago | Read review
“Pick the Weston.”
 of 5 bubbles H4292ATlaurat, 2 weeks ago | Read review
“Recommend higher floor/ Corner room”
 of 5 bubbles MEProfenno, Oct 25, 2016 | Read review
“It doesn't really matter. Your view from any room is pretty much other buildings.”
 of 5 bubbles 3StephenM, Oct 4, 2016 | Read review
“High floor”
 of 5 bubbles planetraincar, Sep 24, 2016 | Read review
5 of 5
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