This hotel has a great location but terrible service. The manager forgets to mention that to get your room cleaned you need to ask them during checkin. And the same person is surprised that I didn’t know. The towels are dirty, the phones don’t work. You need to walk down to pick up your “in-room dining”. Overall the service of this Marriott hotel is terrible.
I am a Titanium Elite Bonvoy member and this was about my 15th to 20th stay at the wonderful Marriott Del Mar, which is my home away from home when in San Diego! Each time I travel here, my experience is always great but this time it was even more special. I was traveling to San Diego to celebrate my cousin's birthday and Jason greeted me when checking in. He went above and beyond to #1 provide me a great room with beautiful views as I requested. It was on the 10th floor, so easy to go up to the 11th to access the concierge lounge. I have experienced his warm welcome on previous trips too but wanted to take time to recognize him for his outstanding service. Upon checking out, Athena also treated me in a very warm manner. I have experienced many of the staff at this great property going above and beyond to make me feel very welcome and provide outstanding stays. The location of this hotel is very ideal, convenient to the freeways and the rest of San Diego but quiet and quaint, allowing for a relaxing stay. Finally, I travel with my service dog and the area is absolutely wonderful to walk him each morning. There is a wonderful pedestrian way that starts close to the hotel on Valley Centre (just past the light at Carmel Vista Rd) and runs through the spine of several of the area's neighborhoods and ends up at a wonderful park, Carmel Valley Recreation Center. Favorite market Jimbos is near that park, so always stop in to get some delicious vegan and organic treats.…
I've stayed at several Marriotts over the years, but this one is definitely the worst of them all. The hotel is under staffed and if you stay here, be ready to carry your own luggage, go down to the restaurant to pick up your "room service" order, (packed in disposable boxes), wait two days to have the sink unclogged, wait more than two hours to get towels to be able to take a shower... A total disappointment.
The hotel was nice enough and would have been fine if we hadn't been charged an extra $30 to park and then found out the hotel's electric car chargers were out of order. We arrived late in the evening and had to get up very early in the morning to find a fast charger somewhere in the area. Unacceptable in this day and age.
I recently stayed her with my partner while in town for a family event. I arrived right at midnight and the front desk agent (Joseph) went to check me in and he couldn’t find my reservation. He said that I arrived just at the precise time when reservations turn over in their system and I was probably marked as a no-show. I actually have had this issue before so I knew of what he spoke and he explained that he would have to essentially create a new rez for me and that would be faster than trying to extract my original rez out of the system. He recognized my Ambassador status and I am sure could sense that after a full day or traveling I was ready to get to my room. He was quite apologetic, gave me some free waters and soda while I waited, comped my parking fee and upgraded me to their largest suite on the executive club floor. All without me having to ask and really without me even complaining. (I think I looked really tired!!!) The room was spacious with a separate living area, huge bathroom and nice, comfortable bed. They had an executive lounge on the top floor that was open during our entire time and the bartender and concierge who staffed it all weekend were friendly, helpful and the food was good and free drinks are always appreciated. The housekeeping was thorough and all-in-all it was a great stay and exactly what I want from a full service Marriott.…
We had a room block here for our wedding and I don’t know where to begin in how horribly we were treated. It’s one thing to charge us $5 per person to hand out guest bags - but it’s even worse when they charge you and they don’t even hand them out. Guests said the rooms were dirty and bathrooms had hair in the sinks when they checked-in. Most important - Laura (Sales Manager) was beyond rude and unresponsive. When she did respond she would lie and completely change the terms. Not sure how she could possibly be in sales or customer service. Marriott - I expected better from you.
nice athmosphere, great front desk staff, beautiful ambiance, pool, jaccuzzi superb! near whole foods, restaurants and fairgrounds, race tracks, beach not far away. Miniture gold next door. be careful and call ahead if there are young people partying...we did not and it was so loud all night long with young people banging on doors and running up and down the hall ways. Front desk recommended to call ahead to ask if young teams are booked. Then Do Not Go and post pone your trip.
UNACCEPTABLE stay: Bed in room 1029 is squeaking and I am only 130 lbs tops. I informed the hotel via the chat app the morning after of unrestful stay. This is supposed to be an upgraded room since I'm Bonvoy Titanium Elite. Also the room smells musty like bathroom air goes back in though the vent into the rooms. To top it off, INCORRECT CHARGES on my bill which I am still disputing- Spoke to CARMEN today 12/21 at 0830a who states she will pull the file and pass it on to Manager DOMINIQUE who will sign for approval and then Billing Person TIM will process but it can take another 5days since he has a lot to process per Carmen: He has a lot to process? How many mistakes are happening if this is the case? Room is not a Marriott quality for Titanium Elite.
Had an incredible stay here at this hotel, The restaurant AMAZING! Try there burger its to die for! Front desk did a good job checking us in but have to hand it to JOSE from the Valet part. Did a great job recommending places to go too and how to have just a more memorable experience! will definitely be coming back!
The hotel is clean and the people working at the hotel are good but management does not seem to understand they are in the business of customer service. The hotel chooses to use dish network for its tv programing. And dish network is in a dispute with cbs. So the hotel decided that it is ok to not have cbs available for its customers. The hotel feels that an apology will satisfy its customers. But an apology is not a solution. I told them I am not looking for an apology but a solution. In today’s world there is many things they could have done as a solution but the hotel is not concerned about satisfying customers. Some of the options that a hotel could have done to resolve this programming issue is. 1. Have cbs available using YouTube tv or another internet service through WiFi. 2. Even just have a YouTube tv app on the tv so I can sign into my personal account. 3. set up the hotel with an over the air antenna to get the channel. 4. Offer a list of local sports bars where I could have watched the football game. That is a list of 4 options I can come up with in 10 mins but the only thing this hotel wants to do is give us an apology. And the dispute with their satellite provider has been going on for a month now so it is not like this is a new issue for the hotel. If you are not going to offer cbs at your hotel then you need to make that clear on your app/ website. I personally would have never stayed at this hotel if I had known I would not have been able to watch a specific football game. Oh and I was told a manager would call me to discuss and the manager that called me had a huge attitude. Needless to say I will not be staying at this hotel in the future and I will have to consider if I stay at a Marriott in the future.…