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Courtyard San Diego Rancho Bernardo

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11611 Bernardo Plaza Court, San Diego, CA 92128
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Courtyard San Diego Rancho Bernardo
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137 Reviews from our TripAdvisor Community

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Showing 137: English reviews
Riverside, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Great Staff. Fran, Sandy, Rebecca, DeAndre and Ken. Everytime I waked by the front desk, I saw them assisting and helping guest. Had a mix up with reservations, Marriot fixed it Friendly Family atmosphere with a so so bar to keep the adults happy. Chuck T

Helpful?
Thank Charles T
Francesca S, Front Office Manager at Courtyard San Diego Rancho Bernardo, responded to this review

Dear Charles T, I am pleased to hear you enjoyed the service and the front desk staff during your stay. It was a pleasure having you stay with us and I look forward to accommodating your stay in the future. Sincerely, Francesca Suh More 

Thousand Oaks, California
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We were part of a large soccer group who stayed at this property because of our pass work with sales director Kristin Frame. Kristin was great throughout the process and helped us through the early challenges. The hotel is nice and rooms are comfortable. The location is in a great part of town with food in walking distance. The restaurant... More 

Helpful?
Thank collegesoccercoach
Maureen C, General Manager at Courtyard San Diego Rancho Bernardo, responded to this review

Dear College Soccer Coach, Thank you for staying loyal to Kristin and Welcome to Courtyard! I'm glad you found the location to be a good fit for your teams. We are very fortunate to be in a central location within easy walking to shops and restaurants, as well as close driving distance to several sports venues. Fran is always a... More 

Texas City, Texas
Level Contributor
114 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stopped here on a day trip. Hotel was nice, new, and clean. Check in was so fast I thought we hadn't actually checked in! Room was nice, didn't hear anyone else at all, and I'm pretty sure the hotel had quite a few people for a wedding as I saw them bringing in their dresses. Pool was clean, but out... More 

Helpful?
Thank BSands12
Francesca S, Front Office Manager at Courtyard San Diego Rancho Bernardo, responded to this review

Dear BSands12, I am glad to hear you enjoyed your stay at the Courtyard by Marriott Rancho Bernardo. We hope to see you again very soon. Best Regards, Francesca Suh More 

Irvine, California
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed June 18, 2016 via mobile

It is like sleeping on top of a hardwood floor. Otherwise, it is a regular over-priced room. It has a funky layout though because there is a wall right when you get in the room and you have to go around it to actually get to the room. It is especially difficult when the room is very dark and the... More 

Helpful?
Thank Sherman C
Francesca S, Front Office Manager at Courtyard San Diego Rancho Bernardo, responded to this review

Thank you for taking the time to share your recent experience at the Courtyard San Diego Rancho Bernardo with us. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve... More 

Kailua, Hawaii
Level Contributor
384 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
4 of 5 stars Reviewed June 12, 2016

We have stayed at this property numerous times. We were delighted on our most recent visit to learn that there is a new management team in place and there is a palpable sense of improved service at every level. Francesca is the new front office manager and Maureen is the new GM. It is clear that they have infused new... More 

Helpful?
Thank Jollymon22
Maureen C, General Manager at Courtyard San Diego Rancho Bernardo, responded to this review

Thank you so much for your kind review and mention of improved service! I am very fortunate to work with Francesca and a team of hospitality ambassadors who truly enjoy delivering great customer service. They make my job as GM both rewarding and fun! We hope you will stay with us again on your next San Diego trip! Sincerely, Maureen... More 

Southern California
Level Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed June 10, 2016

We found Marriott hotels clean, well managed and alert staff. This one does not offer free breakfast unlike Springfield but it has comfortable two beds and a nice pool. No additional fee on parking which is a great freebie in this day and age. In some other Marriott like the one at LAX, there $14 fee. Ever since we got... More 

Helpful?
Thank Ebuc
Francesca S, Front Office Manager at Courtyard San Diego Rancho Bernardo, responded to this review

Thank you for being a loyal guest and i am glad to hear you enjoyed your stay at the Courtyard by Marriott Rancho Bernardo .It was a pleasure having you stay with us and I look forward to accommodating your stay in the future. Sincerely, Francesca Suh More 

Wood Ridge, New Jersey
Level Contributor
43 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed June 9, 2016

It was a day before I was to fly out back to NJ the night before my company put me and kids up at the Marriott Gas lamp quarter, so this was no gas lamp but it was clean and my kids did enjoy the pool.

Helpful?
Thank Dave R
Francesca S, Front Office Manager at Courtyard San Diego Rancho Bernardo, responded to this review

I am glad to hear your family enjoyed the stay at the Courtyard by Marriott Rancho Bernardo. We hope to see you again very soon. Best Regards, Francesca Suh More 

Tokyo, Japan
Level Contributor
37 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed June 1, 2016

The room was my favorite part of this hotel— it was modern, clean, and just really comfortable for some reason. Staff was ok— I was grateful that they honored my early check-in request, but considering I’m Marriott Gold I didn’t feel like I got any standout service, which I can usually count on at other Marriott properties. Parking was a... More 

Helpful?
Thank foofighter1981
Francesca S, Front Office Manager at Courtyard San Diego Rancho Bernardo, responded to this review

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Courtyard San Diego Rancho Bernardo. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the parking and the... More 

Peoria, Arizona
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed May 22, 2016 via mobile

We stayed here for our anniversary. Nice place. The beds were very hard, and the pillows too soft, but for the most part it was nice. Our room was very clean. The pool area was very nice and clean. The staff was very pleasant. There is a very nice little pond in the back with beautiful landscape and ducks. It... More 

Helpful?
Thank TrailBlazers04
Francesca S, Front Office Manager at Courtyard San Diego Rancho Bernardo, responded to this review

We appreciate you taking the time to share your experiences with us. I apologize for any inconvenience caused by our bed . We recently replaced all of our beds in the property. We are grateful to you for bringing this to our attention so our team has an opportunity to address the items you mentioned. During your future stay we... More 

Portland, Oregon
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 21, 2016

This hotel is an average hotel geared towards the business traveler. I have stayed hear multiple times for work, most recently, the last two weeks. The breakfast is pretty good, the amenities are alright, nice pool, small little gym, a laundry room, and a computer in the lobby to print out tickets. Little things that would be nice ... access... More 

Helpful?
1 Thank JTaranti
Francesca S, Front Office Manager at Courtyard San Diego Rancho Bernardo, responded to this review

We appreciate you taking the time to share your experiences with us. We apologize for any inconveniences we have caused and hope the remainder of your stay at Courtyard Rancho Bernardo went well. If your business brings you back to Rancho Bernardo, please let us know. We do serve Starbucks 24hours at the property. During Bistro closed hours, front desk... More 

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Amenities

Highlights
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Courtyard San Diego Rancho Bernardo

Address: 11611 Bernardo Plaza Court, San Diego, CA 92128
Location: United States > California > San Diego
Price Range: $120 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard San Diego Rancho Bernardo 3*
Number of rooms: 210
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Also Known As:
Courtyard By Marriott Rancho Bernardo Hotel San Diego
Courtyard San Diego
Courtyard Rancho Bernardo
San Diego Courtyard
San Diego Marriott
Hotel Style:
#40 Romantic Hotel in San Diego
#90 Business Hotel in San Diego
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