We stayed here while visiting relatives in San Diego. The price was right and it was very convenient to freeways and access to everything, albeit a bit north of San Diego. Easy to get to La Jolla though, and actually some good shopping areas nearby, along with a huge Costco close. Although the hotel was a bit run down, I must commend ALL the staff. They were tremendous. So helpful, friendly, and customer service oriented! We especially enjoyed the bartender at the bar (a short 100 yard walk from the main building). The front desk was super as well and even the housekeeping staff was friendly. The place is quite spread out - and quite peculiar to navigate by walking to rooms from the front desk (up, down, around). We first were located far away but it seemed so isolated that we got moved closer to the main building. It was cold and the sun sets early in winter, so didn't do anything outside, but it did look like a nice pool area. Our room was OK and certainly acceptable.…
We stayed three nights. The price was very good and the room was spacious. The room looked more like an apartment than anything else. The room seemed like it have been upgraded in certain areas but have completely let go in others. The front desk was not clear about breakfast. Would I stay in this hotel? The answer is no even with the good price we were given.
If you don't need to stay inside the city, the location is perfect, right off I-15. A convenient, mostly-highway 25-minute drive will get you to downtown San Diego. The hotel is laid out like a Mexican resort, with multiple two- or three- level buildings sprawled across the large property. A dense row of trees isolates you from any noise from the street or the nearby highway, and large, mostly empty ground level parking lots surround the compound. The rooms are large, comfortable, and well maintained, half of them with a balcony facing the large swimming pool. The king size bed is comfortable, and we rarely heard our neighbours. The air conditioning/heating unit, though, is very loud, even when you lower the fan to minimum - I measured 55 dB(A) at 1m. At its default full setting, it can be loud enough to keep you up at night. Wifi connection is excellent. I got 33 mbps download and 27 mbps upload speeds, with an impressive 3ms ping; can't ask for any better than that. The bathroom is poorly designed. No matter how we aimed the showerhead, water kept dripping down the shower curtain and pooling all over the bathroom. It seems the problem has been there for a while, based on the condition of the walls near the floor. The walkways along the buildings appeared poorly maintained. When it rains, water leaks through cracks in the level above, and more alarmingly, through light fixtures, creating puddles, turning the elevated pathways into an obstacle course. Staff at the hotel is very friendly and helpful, all eager to make your stay comfortable. There are two restaurants inside the complex, a breakfast joint and a bar. The breakfast place - Asado Grill - is nice and quiet, and offers a diversified breakfast buffet from 6am to 10am. The food is good and the waitstaff is wonderful, but at $19 a person before tax and tip, it's a bit steep, especially when you can get a decent breakfast for $6 at the Jack in the Box across the street. We didn't try the in-house bar or room service. Checkout was smooth and quick, with none of the surprise charges you see in some other hotels.…
The hotel is closing next week and you can tell they don't care any longer about the maintenance or customer experience. The grounds were unkept, the reservation was not correct, I was lied to upon checking in. etc.
Clean, service was excellent. Staff at breakfast was awesome, very friendly. Would love to stay again. Front desk staff was friendly and explained what’s was needed. Offered warm cookies which was super. .
Every time I Stay here I had a good experience. All the workers are pleasant and helpful. My room was clean and comfy. Love their complimentary bottles of water and cookies. Very satisfied stay and I'll be back.
I’ve loved staying at Double Trees before, but the bathroom in our room was filthy, the pool and hot tub were NOT maintained (completely filthy), however the staff was friendly. I don’t think I’d stay at this location again - especially since my daughter wanted to go swimming and couldn’t.
This is an upscale hotel in the middle of a very nice Northern San Diego neighborhood. Close to both chain and independent restaurants, many stores, and major roads. Rooms are immaculate, with pretty views. The staff is fantastic.
I am going to start with the positive highlight of this property and that is the service. Every member of the guest services team goes above and beyond to help. Patricia at the Asado Grill helped me start my morning on the bright side and just because of her and the rest of the team members I will stay at this hotel again if my travels bring me to the area. On the other hand, some areas of the hotel need and uplift especially the open-air corridor connecting the rooms. It will be a great idea to install heaters as it can get quite cool in the San Diego area in October. Corridors also will benefit from additional lighting to make feel safer and more welcoming. Another aspect I did not enjoy about this property was that to access the restaurant/breakfast area I need it to walk outside the lobby throughout an uncover. Thankfully, although cool it was not raining, However, I can imagine during the rainy season this can be challenging for guests. Finally, the rooms and bathroom were spacious with a Balcony and roll-in showers are available upon requests for guests with limited mobility.…
This is a very unique property that has a lot of potential. The grounds are simply amazing with nice views, good landscaping and an attractive pool area. In addition, the breakfast area has an amazing view of the grounds and offers a good selection of food. The staff were all friendly and very professional. The only drawback was the quality of the room. To be frank, it was gross. I had stains on my sheet, stains on my countertop and mold in my shower. If the room wasn’t so nasty. This place would be a ten.