DoubleTree by Hilton Hotel San Diego Del Mar
282 reviews
#85 of 295 Hotels in San Diego
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 07/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from DoubleTree by Hilton Hotel San Diego Del Mar
Updated 07/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#85 of 295 hotels in San Diego
Location
Cleanliness
Service
Value
Travelers' Choice
Located just 17 miles north of San Diego International Airport (SAN) in Del Mar and in the center of San Diego’s emerging Sorrento Valley high tech, biotech and scientific research corridor and in close proximity to UCSD. Moments from championship golf courses, the San Diego Polo Fields, Del Mar and Torrey Pines beaches, Torrey Pines State Reserve and other attractions. With newly renovated public areas, our hotel delivers hospitality with a warm welcome. Begin your stay with a warm, freshly baked DoubleTree cookie and start each day with a delicious DoubleTree breakfast. Contemporary guest rooms and suites are beautifully decorated with crisp furnishings that reflect the style of the city. Stick to work deadlines with hotel-wide WiFi and a business center with printing and photocopying services. Host stylish events for up to 200 people, in our appealing indoor/outdoor meeting and event space. Enjoy inspired coastal California cuisine, dine on the outdoor patio overlooking the oasis-style pool.
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Room & Suite (20)20
Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids pool
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Fence around pool
Restaurant
Breakfast available
Breakfast buffet
Happy hour
Outdoor dining area
Snack bar
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Baggage storage
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shops
Sun loungers / beach chairs
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Mid-range
Languages Spoken
English
Location
Full view
39Car recommended
Grade: 39 out of 100
30Restaurantswithin 0.75 miles
0Attractionswithin 0.75 miles
Contact
11915 El Camino Real, San Diego, CA 92130-2539
Getting there
Rental CarsSee rental cars from $20/day
282Reviews17Q+A25Room tips
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Popular mentions
This property always flirts between a "3" and a "4" rating for me. Historically it was closer to a "4" but the last couple years has been more of a "3". We keep coming back because of the proximity to "grandmas" house. I will say that this time, the staff was pleasant and even acknowledged us as we walked through lobby (had already checked in and had digital key on phone) which has not been the case lately. Got the typical mumbled/cold/no eye contact greeting from the girl working the next morning as we left. Room and bathroom appeared clean. Unfortunately, the closet was forgotten and was pretty dirty on the floor. In of itself not a big deal, but makes you wonder where else in the room was "forgotten". But we got a good night's sleep and showers the next am before departing. Good for a night or two when the hotel isn't your base of operations. A good solid "average" rating which if consistent, meets our needs for the property.…
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Date of stay: January 2021
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Thomas Kermabon, General Manager at DoubleTree by Hilton Hotel San Diego Del Mar
Responded 1 week ago
Dear "Outgunned3to1," Thank you very much for taking the time to submit your TripAdvisor response after your recent stay at the DoubleTree by Hilton Hotel San Diego Del Mar. I am happy to know you felt our team met your needs overall and that we have consistently over time. While I was also pleased to learn, especially as a repeat guest, you found some on our team to be warm and hospitable, I was disappointed not everyone you encountered made you feel welcome. I would also like to apologize for the closet cleanliness issue you endured. Please accept my apologies for not completely meeting your realistic expectations. I assure you your feedback will be reviewed accordingly with our team in the spirit of continuous improvement. We are hopeful of the opportunity to welcome you back in the future so that we may deliver a superior experience and, hopefully, earn a better rating. Warm regards, Tom Kermabon Area General Manager
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Hotel's Favorite
I escaped to the Doubletree for a quick, safe escape from Covid confinement. I was very kindly greeted by Shaun at check in. He was super nice and very helpful in making restaurant recommendations in the area. And he made sure I enjoyed some super delicious chocolate chip cookies! The room was very clean and had a nice view of the pool. The pool area was very nice with various seating options. In the morning, I met Janelle who also worked at the check in counter. She was super friendly and also made sure I got another dose of those amazing cookies! Both Shaun and Janelle genuinely cared that I enjoyed my stay, which I sure did! I just wish I could have stayed longer and continued to enjoy both their amazing hospitality! I will definitely book a stay with them again soon!
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Date of stay: November 2020
Helpful
Response from Jordan Hovis, Guest Services / Front Office at DoubleTree by Hilton Hotel San Diego Del Mar
Responded Dec 20, 2020
We greatly appreciate the kind compliments you paid to Shaun and Janelle regarding their geniality and helpfulness. We will take a moment to recognize Shaun, a long-time member of our Guest Services team and our go-to guy for restaurant recs, and Janelle, our multi-talented interdepartmental rock star, for their efforts. We hope you will join us again soon (though you may need to wait on the DoubleTree Cookie until January 2021). Until your return, safe travels and happy holidays!
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I had to take a business trip to San Diego during this pandemic and was a bit anxious to travel. From the time I arrived to the time I left, the Doubletree Del Mar staff made me feel totally comfortable, safe and secure. I appreciate the hard work from everyone from housekeeping, the front desk and the restaurant take out staff.
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Date of stay: December 2020Trip type: Traveled on business
Helpful
Response from Jordan Hovis, Guest Services / Front Office at DoubleTree by Hilton Hotel San Diego Del Mar
Responded 5 weeks ago
Thanks for taking a moment to let us know that our staff made a positive impact on the quality of your stay. They strive daily to craft a warm and welcoming environment, and they've adapted well to the needs of our travelers during this trying time. We hope to see you again soon!
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I have been visiting this hotel for over 20+ years and the overall service and cleanliness of this hotel has really gone down. Let's start off with t despite the fact that we are dealing with a Pandemic the cleanliness of this hotel is the same as it was before the pandemic. We had to change rooms twice because the floor in the bathrom was not mopped, the linens were not clean and the surfaces and couches had fluid stains on them. The stay was very uncomfortable and we culd not wait to check out of this hotel. Along with this was the typical Becky's who think they can not wear a mask in the hotel which is hotel policy and also get on the elevator when there are more than three people on the elevator. The elevators at this hotel never work and I would not feel comfortable eating any food in this hotel due to their lack of cleanliness standards. They have a great marketing campaign going on but their cleanliness standards need major improvement. The bright side is the staff at the front desk are very accomodating but they are not empowered to do anything. Hilton's internet connections need major improvement and are slow and inconsistent. The other very good fact is that you are near a lot of restaurants and other coffee shops and do not have to eat at this hotel. I expect to recieve the typical not sincere response from the GM or ownership so please keep it and try to address the issues that makes your hotel a glorified Motel 6.…
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Date of stay: November 2020Trip type: Traveled on business
Rooms
Location
Service
Room Tip: Always ask to be on the north facing side to avoid freeway noise.
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Helpful
Response from Jordan Hovis, Guest Services / Front Office at DoubleTree by Hilton Hotel San Diego Del Mar
Responded Nov 11, 2020
Mr. ReynoldBryan, for someone who has stayed with us many times over the past 20+ years, we would never provide you an insincere response. We certainly apologize for the experience you had and wish it had gone differently. Please know that I have reached out to our Housekeeping Supervisors and shared your comments directly with them. The experience you described falls below the standards we set for ourselves and that Hilton and our Hilton Honors members expect of us. We will review our processes and their implementation to ensure we hit the mark for cleanliness and attention to detail throughout the hotel. We will notify our Front Office Manager too that the Guest Services team did not come across as empowered - we do empower our staff to do what it takes to Make It Right, and normally do not receive this comment in regards to their service. We hope you will join us again so we can craft a far more positive experience.
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Pics from their website do not do this place justice - unfortunately it's the opposite way, the pics are way better than how the rooms are in real life. Our room needed desperate refresh. The bathroom had no ventilation or windows. The toilet tank flapper did not close correctly and the water in the tank would keep running all night until you lifted the flapper oh-so-gently just so it would close properly. The drawers on the dressers are so warped that they did not stay close and would stay ajar (or maybe the floors are not flushed?). Stains in carpet and sofa. Planters had nothing but dead plants. No HBO, only basic cable. Note that wifi is slow and disconnected often - in case you are thinking about working from this hotel, this is something to be concerned about. Computers and printers in the business center are out of order. There are conveniences that are no longer offered during these COVID times: no housekeeping, no breakfast for elites and otherwise. No fridge, no microwave in room (unless you ask). Hotel is situated in a cluster of business parks. Along with the pleasure of parking among the business centers comes with a standard $15 daily parking fee. The staff is mostly lovely and helpful. You can tell that they are all trying to make the guests' stay as comfortable as possible given what they can do in these COVID times. Save for one. One evening as we came back from our outing, I stopped by the front desk to see if we could pick up supplies and ask for a late checkout. As there's no housekeeping available, this was our routine - to pick up shampoo, soap etc as needed from the front desk before we retired to our room. I waited at the front desk and didn't see anyone. Odd, as there was usually at least one person. There's no bell either for me to alert someone in the backoffice. I waited for about ten minutes, and still no one came out. I took one step towards the office in the back and said "Hello?" A man who identified himself as Jordan came out and rudely said "Ma'am please step back". I explained that I had been waiting for ten minutes and didn't see anyone, he quite abruptly cut me off and said "it has not been ten minutes". I made a joke and said "well it surely felt like it from this side". He did not say anything but just continued to stare at me. I was so startled at this point that I forgot to ask for supplies and just asked if I could get late checkout for next day. He said, "you will have to talk to someone tomorrow". Really? The parking lot looked to be less than 20% full. The exchange left a nasty taste in my mouth and sadly despite the efforts of the rest of the staff, I doubt I will come back to this property.…
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Date of stay: November 2020
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Jordan Hovis, Guest Services / Front Office at DoubleTree by Hilton Hotel San Diego Del Mar
Responded Nov 3, 2020
Thank you for taking the time to share your experience with us here. It is disappointing to hear that you encountered challenges during this visit. We normally receive high marks for our attention to detail in both cleanliness and maintenance, so I will review your concerns with our Executive Team to ensure we maintain those standards. We did complete renovation our public spaces and restaurant in December 2017, and we look forward to renovating our guest rooms in 2021-2022. We also look forward to reinstating services presently limited by the COVID-19 pandemic. As for our encounter, I'm sorry that I kept you waiting and that we did not connect better in that situation. In our reduced circumstances, our Guest Services staff may need to step away to complete other work for the hotel and for our guests. I'm no exception - invoices do not scan themselves, unfortunately - but I did indeed forget to post the sign explaining my absence. However, in the moment, my dismay over a guest stepping behind the Front Desk and into our controlled workspace during an ongoing pandemic overrode my dismay at having kept a guest waiting while scanning invoices. I could have responded better. Thank you for granting me the opportunity to better analyze my response, so that I can improve upon the level of service I personally deliver and prevent a similar situation from recurring. We hope that you will reconsider your stance and join us again, so we might craft a more positive experience together. Otherwise, we wish you well in your travels.
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PRICE RANGE
$118 - $269 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree del mar, doubletree san diego, san diego doubletree
LOCATION
United StatesCaliforniaSan Diego
NUMBER OF ROOMS
224
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Claim Your Listing Frequently Asked Questions about DoubleTree by Hilton Hotel San Diego Del Mar
What are some of the property amenities at DoubleTree by Hilton Hotel San Diego Del Mar?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at DoubleTree by Hilton Hotel San Diego Del Mar?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton Hotel San Diego Del Mar?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to DoubleTree by Hilton Hotel San Diego Del Mar?
Conveniently located restaurants include Spices Thai Cafe, Ruth's Chris Steak House, and Ken Sushi Workshop.
Are there opportunities to exercise at DoubleTree by Hilton Hotel San Diego Del Mar?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at DoubleTree by Hilton Hotel San Diego Del Mar?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at DoubleTree by Hilton Hotel San Diego Del Mar?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does DoubleTree by Hilton Hotel San Diego Del Mar offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to DoubleTree by Hilton Hotel San Diego Del Mar?
Many travelers enjoy visiting Heritage County Park (3.3 miles).
Is DoubleTree by Hilton Hotel San Diego Del Mar accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.