I have stayed at the Kimpton Palomar in San Diego over 100 times per COVID. It’s long been my favorite because of how exceptional their customer service has been. When I checked in this time, I noticed how the lobby and front desk have been renovated. Much lighter and brighter in the lobby. The staff was wonderful and welcoming (Thanks Henrik). The room had been redone and was AWESOME! It’s a 20th floor penthouse suite which was like a killer loft set up. This hotel is the reason I am a huge IHG fan. They set the bar so high. I’m back next week and can’t wait.
Second time here and the service is always the best Ileana takes great care of her guests. From the moment you check in, throughout your stay the valet team is also wonderful. Friendly, and always on time. Thank you so much for a wonderful weekend.
I want to give a very honest review of our stay starting with the positive…the staff checking in from the valet to the check in staff was nothing less than welcoming and kind! I was staying at the hotel on a trip to take my daughter to college at a local University and everyone was so warm and encouraging for her. We were there from Wednesday to Saturday. Friday night my daughter was situated at her dorm so my cousin who came to visit and help with the move- in and I were alone in the room. We are both females in our 40’s. My cousin went downstairs to get a menu for us to order some appetizers while we got ready for dinner so I got in the shower. As she was waiting for the menu she noticed a man eyeing her. She went to the elevator and pressed our room floor. He happened to be riding on the elevator along with her but did not press a floor. She got to ours and he gestured for her to get off. So she did. He hung back and when she turned toward our small hallway (there were only two rooms there) he started aggressively following her and rushed her trying to get into our room. I heard her yelling “get the eff away from me” from the shower so I quickly got out to see her pressing against the door as a man was trying as hard as she was to push his way in. She was fortunately able to get the door closed and all of the locks shut. We watched as he tried to turn our handle over and over. We called downstairs 3 times before someone arrived and escorted him off the property. No police were called by the hotel. We called back again and were essentially told “it was a homeless person” as if that justified it. We had to call and ask for a room change because we did not feel safe knowing he knew what room we were in. We were assured he was “asked not to come back”. Which I’m sure he will honor. As we left our room we made notice of a large whiskey bottle this man left by our door when he was asked to leave. That is particularly scary as it could have been used as a weapon and I am beyond grateful he did not hurt my cousin,who I love more than anything with. That evening we were given a room change at our request along with a credit for $300 incidentals. The next morning we spoke with the MOST lovely staff employee named Cameron who validated how scary our experience was and made us finally feel heard. If you are ever a guest of this hotel you should absolutely ask to speak to him if you have an incident. We realize that the hotel can’t deal with the issues that are occurring around the hotel, which I am omitting but I would ask for an escort if you are a solo traveler or possibly the hotel can offer something I’ve heard is offered at some hotels, which is a female only floor. Additionally after speaking with Cameron he was kind and offered to refund our trip. I would highly recommend him as an employee more than anything. He was beyond wonderful. The main reason I am sharing this is not to be hateful to the hotel but to sincerely raise awareness and make sure you keep your key on your hand and get into your room as quickly as possible. I’m sure this could happen anywhere but we have been reliving what could have happened If this person had gotten into our room so I would really like for any women travelers to read this no matter where you stay.…
We stayed here while visiting family. We were surprised to be greeted by a large dumpster and other construction-like items outside the hotel making valet parking a challenge. We were unaware until our arrival that the hotel was under construction. The remodel also impacted the pool area, which was partially closed. We were informed that there is a construction notice on the website. We must have missed it. The front desk told us it would be a brand-new-looking hotel in the fall, including the lobby. For now, we heard and experienced construction and felt shaking in our room after 9 a.m.
Great stay! Jesus , Karla, Cameron were all amazing and greeted myself and belle the frenchie. Great stay for pets and staff was amazing. Everyone provided amazing customer services and listen to my needs and wants.
My husband & I were in town from Phoenix for a night to catch the Kraftwerk concert at the nearby San Diego Civic Theatre. The Kimpton’s front desk agents are the fastest front desk agents I’ve come across in my travels. So efficient! The Kimpton’s location was awesome! We had a short walk to dinner and an even shorter walk to the theatre. The hotel has a very modern/masculine vibe to it. As a female, I actually like that when it comes to travel. I love anything sophisticated & sleek! This hotel is definitely that! My husband probably loved it more than I did. It’s clearly not a new hotel and appears to be undergoing some construction, but we had no issues with our room. Perhaps it was a bit on the small side, but the bedding was high quality and the bath products were top notch! I don’t sleep well in hotels, and I was able to get a good night’s sleep at this one. Thank goodness! As for the area around the hotel, yes, there are some homeless people walking around. Yes, if you walk too far onto the “wrong” street you will see some tents. Many cities unfortunately have homeless issues. If that concerns you, then avoid staying anywhere downtown and do your research on alternate areas. Of course, staying outside of downtown might mean that convenience is being sacrificed depending on what your plans are. My reason for 4 stars and not 5 is due to the fact that the hotel charges a very steep amount - $55/day - for parking. Otherwise, a great quick stay!…
The hotel was very nice inside! Upgraded rooms, nice staff and pet friendly. Very close to downtown and very comfy beds. The only down side is that the area surrounding the hotel is not the best. The welcomed my puppy with a treat and a water bowl, it was great
The Hotel is a bit dated and rooms could stand some updates to carpets, lighting. Lighting in bathroom is especially challenging. We booked a skyline view room and exterior patio, view was very nice. Hotel staff were all very friendly, check in and check out were very efficient and the valet staff were great for parking/car retrieval. I'd likely give this a 3.5 if I could, or a 4 for another area. Fifth Ave has really changed over the past two years, many restaurants are closed, homelessness is seemingly everywhere, foul odors, public defecations, used syringes, loud boom box music. I could go on and on, there seems to be very limited presence from LEA and the Gaslamp area is not an area we'd stay again nor is it one I'd recommend to others, until the City of San Diego addresses the issues it's an avoid for us.…
Meh. Pillows were flat and not very comfortable. Parking was expensive. Pool was not open and was under construction. They were very pet friendly and that was why I chose this place, but there was no pet relief area. Too many homeless all around the hotel. I woke up feeling like I was in Seattle, not San Diego. The benedict breakfast was amazing, but the potatoes were too large (chocking hazard) and salty. Next time I will just stay closer to the beach. One perk was it was very close to a CVS and a Ross if you needed something.
My family and I were shocked when we entered our room (1 king bed on the 14th floor). The room was dated and looked nothing like what’s advertised on their site or Instagram. The room had a small 30” TV (not mounted on the wall) that looked completely out of place — it was likely circa 2000. We’ve stayed at other Kimpton properties and this was far from the higher-end/luxe experience we were expecting. The room was not “trendy” or “modern”nor were the amenities. There was a dirty shoe print on the tufted head board (with a visible shoe tread) and a layer of dust on the countertops and cabinet shelves. If we ever find ourselves in San Diego again, we will absolutely be staying elsewhere. We definitely expected more from a Kimpton property.