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This was our second time on this hotel in San Diego. The location is perfect and the hotel rooms are big and pretty clean. They WiFi was really fast too. The front desk, and specially Terese, gave us an outstanding customer experience. We will come...More
As I waited to check out at the front desk, I witnessed a very difficult guest berate Terese. She politely tried to explain the facility fee charge and attempted to call for supervisor support. Despite her repeated and polite request, the difficult guest would not...More
2 Thank Sea50jp
Response from Alyssa T, General Manager at The Westin San DiegoResponded January 30, 2018
Mr. Sea50jp, I want to personally thank you for recognizing Terese for this encounter. Too often the Front Desk staff in many hotels endure guests like this and never get any validation or recognition for their professionalism in handling this guests. Your Trip Advisor review...More
Stayed at the Westin while we were visiting San Diego and it was a very average experience.
The rooms are average, the hotel decor is average, and the hotel food... Is not great at all.
There were most definitely friendly staff working there and that...More
Very nice hotel. Staff is attentive. Breakfast buffet was expensive. Close to lots of other sights venues downtown. The room was great, the bed comfortable. We look forward to staying here when we return to San Diego.
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Great hotel! Very family friendly! Frankie was so kind at checkin and upgraded our room after an exhausting day of travel. Rigo went out of his way and helped blow up my daughter’s inflatable bath tub with a bicycle pump! 👍