Very beautiful very clean and dated!!!! I would most definitely stay again! Nice lady at the front desk thank you for all your help in helping me find my room and sending someone to help with that. Will stay again
We are Hilton Diamond members. The Bayfront is primarily a convention hotel but because of the location close to Petco and downtown (walkable) we decided to try it out. Petco Park is directly across the street from the hotel and the walk to downtown restaurants was maybe 15 minutes (does not require a car). The hotel is across the street from a Trolley stop which makes access very easy. The view on the bay is excellent with boats of all sizes going back and forth all day. The hotel offers a free hourly shuttle to Coronado Island and drops you off at the Hotel Del Coronado. The lobby is attractive and the rooms very adequate. Because it was our anniversary the hotel was king enough to upgrade us to a corner King with great water views. They also delivered a bottle of Prosecco and finger desserts to our room to celebrate our anniversary. The best part of our stay was the staff! Oscar checked in and was very friendly and professional. Gary the Bellman was the star of the show. He was so friendly welcoming and genuinely happy to see you. Shelly assisted with our room upgrade and was was just terrific to work with. Our housekeeper Grizelda was wonderful and did a great job each day making up our room. We had such a positive experience that we would not hesitate to return again. We were made to feel very welcome during our entire stay.…
I would like to thank William McPherson and Terrence Browne for their excellent customer service. They were both very helpful. My family and I were visiting San Diego for a basketball tournament. We were not familiar with the area and needed help with restaurant and shopping locations. William and Terence gave us great restaurant’s and shopping information. I really appreciate everything that they did for us. We enjoyed our visit. Thank you from Rachel White Rossiter room 2114, dates 11/25/22 through 11/27/22.
As soon as we arrived we were welcomed and greeted by William McPherson. He was such a bright face after the trip. He complemented us with drinks to start off the night, and every time he saw us made sure we had water or anything we might need. He is truly one of the reasons why we will be returning to this hotel.
My friend and I had a wonderful time at the Hilton San Diego Bayfront. We cannot rave enough about William, our bellhop, who started our weekend off with a complimentary beverage and he took the time to recommend restaurants for our night out. Will definitely return for leisure!
William was so nice and helpful. While I was parked he asked if I needed help. He walked out to my car and retrieved my bags for me. William went all the way back up to the front desk to retrieve a carrier. Then he came back to tell me the news while continuing to help me. He quickly got my bags and took them to the room. He made the beginning of my visit welcoming and seamless. Very sweet and quick to get back to me in the parking garage.
Kind and attentive staff. Easy access to many fun activities within walking distance. Great service. Beautiful room. Comfortable rooms. Free shuttle to The Del was fabulous! So much to do, eat, and see. Thank you for making our stay enjoyable.
With the exception of the location, which is right in the heart of the gas lamp district, and the view of the bay, which was stunning, our stay here was a pretty low-rent experience. We had prepaid for parking ( $40), but when we got to the hotel there were no parking spots available despite spending almost 20 minutes circling through a clogged lot ( there were two big events at the hotel on the day of our arrival). We asked, if valet could park our car for us, given the situation, but we were refused unless we paid an additional $60! Our room, like I said, was nice—what you might expect from a Hilton, but the hotel does not offer in-room dining. Instead you have to wait until 6:00am to call down to have the restaurant deliver any kind of food or beverage. (Not helpful if you have an early check out). And all they could offer was some very basic options of the grab and go variety—tea/coffee in a paper cup, a croissant and a banana, all of which cost me something like $12:50. So you say ok that’s about what I’d pay at Starbucks except not really because the tea they sent up was basically the same tea that was in the room in the same paper cup (despite my asking for a more sustainable, proper/ceramic cup). So basically $5 for some hot water. And then I was automatically charged 20% service charge and a $3:00 delivery fee on top of that. Oh and as if that were not enough, our room was also automatically charged a $39 “resort fee” which we were not able to opt out of despite not being able to avail ourselves of the “free” water bottle and the $15 food and beverage credit. Do better, Hilton.…
A nice hotel but short in customer experience! No room service just a hotel shop that expects a tip for being patronised or can deliver quite expensively! After a long flight and a long wait to check ,when priority clients were constantly called forward ahead of me, was awakened at a very early hour by a set alarm clock! On the day of leaving was awakened in similar fashion by a message that my bill was ready! The pool is nice but you can’t order tea or coffee just alcohol! Who makes these annoying decisions?
It’s a beautiful hotel, the location is great and i was so happy that’s they upgraded my room to the view that i asked even though over the phone no guarantee, on the 26 floor the sunset was incredible The room really should be larger and in need of new carpet and bathroom , no free breakfast that was shocking to me bc every Hilton i been over USA or overseas am a Diamond number breakfast should be free plus a guest , but this didn’t ruins my good time