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Marriott Vacation Club Pulse at Custom House, Boston

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#2 of 82 Hotels in Boston
Certificate of Excellence
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Marriott Vacation Club Pulse at Custom House, Boston
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716 Reviews from our TripAdvisor Community

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Showing 698: English reviews
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

One of the coolest places I've ever stayed. The villas are well appointed. They're spacious and beautifully furnished. Everything you need right there in a great location. It's located on the sea front. Well it was after all the Custom House. It's an historic binding you can even get a tour of the custom house.

Helpful?
Thank Denise S
MarriottVacationClub, Corporate Customer Care Manager at Marriott Vacation Club Pulse at Custom House, Boston, responded to this review

Thank you for your great review, Denise. We are happy to hear that you thought the Custom House is one of the coolest places you've stayed at, and that you were able to find everything you need in this one location! More 

Phoenix, Arizona
Level Contributor
107 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

This is a great alternative to staying at a regular hotel! The suites are very spacious, loved every minute of the time we spent in the room Most impressive is the history of this building and the amazing view from the observatory deck.

Helpful?
Thank MW007
Mustapha B, Corporate Customer Care Manager at Marriott Vacation Club Pulse at Custom House, Boston, responded to this review

Thank you for your positive review. We are happy to hear you enjoyed your stay due to the history of the building and great view. We hope to see you again soon. More 

Maidenhead, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

A beautiful building in a convenient location. Room was excellent with great view. I would like the customer service manager to pass on my thanks to the staff working here. To a person, they were helpful and courteous, without being over the top. I would definitely come back.

Helpful?
Thank Ken C
Mustapha B, Corporate Customer Care Manager at Marriott Vacation Club Pulse at Custom House, Boston, responded to this review

Thank you for your five star review, Ken! We are happy to hear you had a wonderful experience mentioning the staff as highlight. Your kind words have been shared with the leadership team. We hope to see you again soon. More 

Long Island, New York
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Loved having a suite for our family for the same price or less than a regular room elsewhere. Room was brand new renovated and very nice. Appreciated getting a rollaway bed so my young son could sleep in the same room as us. The activities center on the 20th floor is a great little room for about 18 months -... More 

Helpful?
Thank GDiggities
MarriottVacationClub, Corporate Customer Care Manager at Marriott Vacation Club Pulse at Custom House, Boston, responded to this review

Thank you for your review. We are happy to hear you enjoyed the friendly staff and our activities. We hope to welcome you back soon! More 

chicago, illinois
Level Contributor
186 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel really does deserve its high rating on TA. We stayed here for two nights at the end of July and thought the hotel and staff were excellent. The location is perfect, close to the harbor, historical sights, restaurants, bars and shopping. It's a beautiful building with a must see viewing area on the top floor. The views are... More 

Helpful?
Thank spotdog
MarriottVacationClub, Corporate Customer Care Manager at Marriott Vacation Club Pulse at Custom House, Boston, responded to this review

Thank you for your review. We're happy to hear you enjoyed our lovely views and friendly staff. We hope to welcome you again soon! More 

Boston, Massachusetts
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago via mobile

We own timeshare at the custom house and have owned it since the first year it was opened. The staff is exceptional and the accommodation are outstanding. The entire building was redecorated in 2015-2016 and is a big improvement. We recomend that if you have a chance you should stay there

Helpful?
Thank Fran T
MarriottVacationClub, Corporate Customer Care Manager at Marriott Vacation Club Pulse at Custom House, Boston, responded to this review

Hi Fran. Thank you for your Trip Advisor review. We appreciate that you've been with us since opening and are glad to hear that you approve of the renovation. We look forward to seeing you again soon! More 

Islip Terrace, New York
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Marriott Customs house is truly an Amazing hotel. From the architecture, to the decor of the rooms, attention to detail, great customer service, ambiance , I can go on and on!!! Location---- right in the center of it all. Very easy to walk anywhere in historic Boston. Plenty of dining options close by. Our room over looked Boston Harbour and... More 

Helpful?
Thank Parrothead82
Mustapha B, Corporate Customer Care Manager at Marriott Vacation Club Pulse at Custom House, Boston, responded to this review

Thank you for your five star review! We are happy to hear you had a wonderful experience due to the convenient location, service and villa amenities. We hope to see you again soon! More 

Fredericksburg, Virginia
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From spectacular views to a wonderful historical setting, the Customs House gives you the best. You can look out over the water from the tower and over Faneuil Hall from the room. This hotel is actually in the historic Customs House. Don't miss a tour of the hotel, to see all the intricacies from when it served as an actual... More 

Helpful?
1 Thank PTCGal
Mustapha B, Corporate Customer Care Manager at Marriott Vacation Club Pulse at Custom House, Boston, responded to this review

Thank you for your five star review. We are delighted to hear you enjoyed the convenient location and historic feel. We look forward to your next visit! More 

Woodbridge, Virginia
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is our second stay as a family at the Custom House, and it remains exceptional. The building itself is incredibly unique as you can see from the photos—few buildings can match the history of this hotel, and Marriott’s pride in sharing it is apparent throughout all public spaces. The rooms, as many have noted, are a notch above, and... More 

Helpful?
Thank Aviator621
MarriottVacationClub, Corporate Customer Care Manager at Marriott Vacation Club Pulse at Custom House, Boston, responded to this review

Thank you for the five star review. We are happy to hear your stay at Marriott Vacation Club Pulse at Custom House was exceptional mentioning the building history, location and the staff who went above and beyond to accommodate your needs as highlight. We hope to see you on your next visit to Boston! More 

London, United Kingdom
Level Contributor
92 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is such a unique hotel - we didn't even realize it was a hotel. There are only 86 rooms. It is a Marriott Vacation Club hotel so they organize some activities and have a play room for kids - and a pool table room. The best is going on the 26 floor to the observation deck overlooking the city.... More 

Helpful?
Thank suzysuzzer
MarriottVacationClub, Corporate Customer Care Manager at Marriott Vacation Club Pulse at Custom House, Boston, responded to this review

Thank you for your positive review. We are delighted to hear your stay was enjoyable due to the activities, observation deck and the villa amenities. We look forward to your next stay with us! More 

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Staying in Downtown

Neighborhood Profile
Downtown
The largest area of the city, Downtown is rich with historical and iconic sites in Boston. Stroll through one of Boston’s most famous green spaces, the Boston Public Gardens, check out and make way for duckling statues, picnic under a beautiful tree overlooking the pond, and walk over the iconic footbridge where, during summer time, you will catch a swan boat toting children and eager tourists through the pond. Have your camera ready to capture its peaceful beauty in the middle of a bustling city. Continue on through the Gardens and take in some open green space at the Boston Common, where you can spend time throwing a frisbee, sitting on a park bench, or, in the winter time, skating on the frog pond. Head north from the end of the Common to see the golden dome of the State House, and travel through government center to Quincy Market and Faneuil Hall, both a historic and popular destination worth a quick visit for a first time to Boston. Head to Long Wharf to visit the Aquarium, or catch a boat to Charlestown or even Cape Cod.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Self-Serve Laundry
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Marriott's Custom House is located in the heart of historic Downtown Boston. Our Vacation Club Resort offers 84 beautiful villas, all with King Sized Beds with Sofabeds. The Resort offers modern day amenities, such as Free Wi-Fi Internet Access, cocktail lounge with live entertainment on select nights, Boston's only Kid's Zone, and much more in one of Boston's most historic and recognizable buildings. Book your stay today! **Please Note: Marriott's Custom House is a Timeshare Facility** ... more   less 

Additional Information about Marriott Vacation Club Pulse at Custom House, Boston

Address: 3 McKinley Sq, Boston, MA 02109-2609
Location: United States > Massachusetts > Boston > Downtown
Price Range: $296 - $707 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Marriott Vacation Club Pulse at Custom House, Boston 3.5*
Number of rooms: 84
Reservation Options:
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Also Known As:
Marriott`s Custom House Hotel Boston
Marriotts Custom Hotel
Marriotts Custom Resort
Marriott Boston
Boston Marriott
Hotel Style:
#9 Family Hotel in Boston
#10 Romantic Hotel in Boston
#27 Business Hotel in Boston
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