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Hilton Boston Downtown / Faneuil Hall

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#53 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersBronze level
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Hilton Boston Downtown \/ Faneuil Hall
Hilton Boston Downtown / Faneuil Hall
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1,798 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Boston Downtown / Faneuil Hall
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Dallas, United States
Reviewed March 7, 2016

Loved our weekend stay at the Hilton Boston Faneuil Hall - mostly due to the very accommodating staff and customer service. The location is also great - near all of the major attractions in Boston. Will definitely return!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Barbara B
HiltonBoston, Sales Coordinator at Hilton Boston Downtown / Faneuil Hall, responded to this review

Dear Barbara B, Thank you for choosing the Hilton Boston Downtown/ Faneuil Hall and for commenting on your stay with us. We are thrilled that you enjoyed the nearby downtown attractions and we appreciate the compliments to our team. We hope to have you back again on your next trip to Boston! Sincerely, Kerry Pierce kpierce@hiltonbostondowntown.com

Wilmington, United States
Reviewed March 7, 2016

I travel a lot with business and this Hilton provides the best service of anywhere I stay. Everyone on staff goes out of their way to ensure you have everything you need. Top-notch all the way around.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Joey J
HiltonBoston, Sales Coordinator at Hilton Boston Downtown / Faneuil Hall, responded to this review

Dear Joey J, Thank you for choosing the Hilton Boston Downtown/ Faneuil Hall and for commenting on your stay. We are so happy to hear that you enjoyed your stay and we appreciate the compliments to our team. We hope to welcome you back on your next trip to Boston! Sincerely, Kerry Pierce kpierce@hiltonbostondowntown.com

Aberdeen, United Kingdom
Reviewed March 5, 2016

Sadly this Hilton did not excel on customer service. We are top Hilton tier and one benefit is to get rooms with a good location. When we arrived from an international flight late in the night we were put in a small dark room facing a courtyard. The room was set up for single occupancy despite being booked for dual....

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Helpful?
Thank ODTCCS
HiltonBoston, Sales Coordinator at Hilton Boston Downtown / Faneuil Hall, responded to this review

Dear ODTCCS, We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure that every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. Guest satisfaction is very important to us and we try hard to make sure all of our guests have...

New York City, New York
Reviewed March 1, 2016

With its legions of rooms, a décor from the 70s, spotty wifi and a room service menu that includes both a $6 delivery fee and a 4% delivery charge (on top of the normal service charge), this downtown Hilton will be sure to disappoint even the least seasoned millennial traveler. Add in a hotel bar with a clientele that would...

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Helpful?
1Thank jefferyb110
HiltonBoston, Sales Coordinator at Hilton Boston Downtown / Faneuil Hall, responded to this review

Dear jefferyb110, We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure that every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. Guest satisfaction is very important to us and we try hard to make sure all of our guests have...

Wilmington, North Carolina
Reviewed February 27, 2016 via mobile

This Hilton was well run, well kept, and was a lovely place to stay. We were able to check in to our room around 11 AM when we arrived, which was a pleasant surprise. The room was just what we needed - nothing exceptionally fancy but clean and large enough for 4 people. The location is good for proximity to...

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Helpful?
Thank Stephanie F
HiltonBoston, Sales Coordinator at Hilton Boston Downtown / Faneuil Hall, responded to this review

Dear Stephanie F, Thank you for choosing the Hilton Boston Downtown/ Faneuil Hall and for commenting on your stay with us. We are thrilled that you enjoyed the nearby downtown attractions and we appreciate the compliments to our team. We hope to have you back again on your next trip to Boston! Sincerely, Kerry Pierce kpierce@hiltonbostondowntown.com

Currently Oregon
Reviewed February 26, 2016

OK, it was February and not a big tourist so I was readily upgraded to a King suite. That was nice. Friendly check in, great room decor and amenities and basically what a Hilton should be... I've stayed in them all over the world. That's the luxury part of my Tripadvisor moniker. The backpack part is that just a 2...

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Helpful?
Thank backpackluxury
HiltonBoston, Sales Coordinator at Hilton Boston Downtown / Faneuil Hall, responded to this review

Dear backpackluxury, Thank you for choosing the Hilton Boston Downtown/ Faneuil Hall and for commenting on your stay. We are happy to hear you enjoyed your stay and we appreciate the compliments to our team. We hope to welcome you back on your next trip to Boston! Sincerely, Kerry Pierce kpierce@hiltonbostondowntown.com

Islamorada, United States
Reviewed February 25, 2016

The staff at this Hilton was super professional and personal. They new my name everyday and that was really nice. The restaurant was amazing for a hotel. They had a function in there one night and it was closed but it was nice that there was a nice bar/restaurant across the street. It was very good as well. T Ryan...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Traci R
HiltonBoston, Sales Coordinator at Hilton Boston Downtown / Faneuil Hall, responded to this review

Dear Traci R, Thank you for choosing the Hilton Boston Downtown/ Faneuil Hall and for commenting on your stay. We are happy to hear that you enjoyed your stay and we appreciate the compliments to our team. We hope to welcome you back on your next trip to Boston! Sincerely, Kerry Pierce kpierce@hiltonbostondowntown.com

Acton, Maine
Reviewed February 24, 2016 via mobile

This Hilton was very modern ! Rooms were stylish ! Check in was late , 930 ish in the evening ! Went to the Resturant downstairs for a few drinks , the staff sucked !! Completely sucked !! Rude !! The best part was at 430 in the morning , I went in to do a number 2 !! Toilet...

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Helpful?
Thank Hankson
HiltonBoston, Sales Coordinator at Hilton Boston Downtown / Faneuil Hall, responded to this review

Dear Hankson, Thank you for staying with us and providing your honest feedback. We are extremely sorry that we were not able to provide you with a satisfactory experience during your recent stay. We apologize for the facilities issues and will work with our maintenance team to ensure that this does not happen again. If you return to our area,...

chicago, United States
Reviewed February 23, 2016

I am a loyal Hilton customer, choosing to stay at this hotel even though it was pretty far from the office. But now moving to a closer Marriott. One room, the heat could not be regulated - I had to turn it off entirely. The plumbing broke in another room, had to change rooms at 10pm at night. Twice, the...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Eugene F
HiltonBoston, Sales Coordinator at Hilton Boston Downtown / Faneuil Hall, responded to this review

Dear Eugene F, We appreciate the review of your recent experience at our hotel. Thank you for taking the time to share your feedback. I'm very sorry you had a disappointing experience with us, and we have addressed these issues with our staff. Exceptional guest service is the foundation of our brand promise and your feedback helps us improve. Thank...

Madison, New Hampshire
Reviewed February 23, 2016

Great hotel for visiting downtown Boston. Close to so many wonderful activities and sites. The food was good, the staff was friendly and helpful. The rooms clean and fashionable. We appreciated the WiFi and room service.

Review collected in partnership with Hilton Hotels & Resorts
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Thank carlotta g
HiltonBoston, Sales Coordinator at Hilton Boston Downtown / Faneuil Hall, responded to this review

Dear carlotta g, Thank you for choosing the Hilton Boston Downtown/ Faneuil Hall and for commenting on your stay. We are happy to hear you enjoyed your stay and we appreciate the compliments to our team. We hope to welcome you back on your next trip to Boston! Sincerely, Kerry Pierce kpierce@hiltonbostondowntown.com

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Staying in Downtown

Neighborhood Profile
Downtown
The largest area of the city, Downtown is rich with historical and iconic sites in Boston. Stroll through one of Boston’s most famous green spaces, the Boston Public Gardens, check out and make way for duckling statues, picnic under a beautiful tree overlooking the pond, and walk over the iconic footbridge where, during summer time, you will catch a swan boat toting children and eager tourists through the pond. Have your camera ready to capture its peaceful beauty in the middle of a bustling city. Continue on through the Gardens and take in some open green space at the Boston Common, where you can spend time throwing a frisbee, sitting on a park bench, or, in the winter time, skating on the frog pond. Head north from the end of the Common to see the golden dome of the State House, and travel through government center to Quincy Market and Faneuil Hall, both a historic and popular destination worth a quick visit for a first time to Boston. Head to Long Wharf to visit the Aquarium, or catch a boat to Charlestown or even Cape Cod.
Explore this neighborhood
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Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Built in 1928 as Boston, Massachusetts' first Art Deco skyscraper, the Hilton Boston Downtown/Faneuil Hall hotel is the ideal blend of historic charm and modern flair. The hotel is centrally located downtown just two blocks from the Harbor and near many attractions, dining and shopping options. The Hilton is a premier 4-Diamond full-service hotel with 403 deluxe guestrooms & suites. It features a full-service restaurant serving subtly sophisticated regional cuisine, and a comfortable bar and lounge. The Hilton also features a brand new, state-of-the-art fitness center and over 10,000 sq. Ft of meeting space. At the Hilton Boston Downtown/Faneuil Hall our team is committed to make your stay a memorable one. ... more   less 

Additional Information about Hilton Boston Downtown / Faneuil Hall

Address: 89 Broad Street, Boston, MA 02110
Location: United States > Massachusetts > Boston > Downtown
Price Range: $280 - $575 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Boston Downtown / Faneuil Hall 4*
Number of rooms: 403
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia, Hotwire, Hotels.com, Travelocity, Priceline, TripOnline SA, Cancelon, Cheap Tickets, Jetsetter and getaroom.com so you can book your Hilton Boston Downtown / Faneuil Hall reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Boston Downtown / Financial District Hotel Boston
Hilton Hotel Boston
Hilton Boston Financial District
Hotel Style:
#34 Green Hotel in Boston
#37 Family Hotel in Boston
#38 Luxury Hotel in Boston
#48 Romantic Hotel in Boston
#52 Business Hotel in Boston
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Boston Downtown / Faneuil Hall staff and other travelers.
24 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Don't get a room on the back side of the hotel, as there's a bar across the street which is very noisy until wee hours of the morning.”
912barbb, 2 days ago | Read review
“Ask for a room higher up to have a better view”
brigittemboston1, 2 weeks ago | Read review
“High floor suite or deluxe room”
NJA17, Feb 23, 2017 | Read review
“Try to ask for a room away from the elevators; just like any hotel with elevators it can get a bit noisy if your room is near it.”
cocoloco182, Feb 21, 2017 | Read review
“Higher floors will have more light.”
jh137, Jan 27, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question