I arrived at the hotel at 10:30AM and was told that the only room ready had two double beds instead of the king I booked - but it was all mine for a $25 "early check in fee". The hotel is two blocks from my Boston office, but for the inconvenience of having to go back and forth with luggage to avoid this ridiculous fee I will be staying at the Omni around the corner moving forward (and recommending that my colleagues do the same). Hilton's attempt to extort an extra $25 for a lesser room that was already cleaned and vacant will cost them multiple regular travelers who would have otherwise made this their go-to hotel. Unfortunately, with such an inconvenient policy, this is no longer feasible.
We were in Boston for one night with our niece before she returned to London. The location was in walking distance the water taxi to Logan, Fanuel Hall, and the North End. Staff amazing, rooms comfortable.
First off, we had an amazing time in Boston. It was our first time visiting Massachusetts. Each area we visited fun to explore and unique. We stayed at the Hilton Boston Downtown/Faneuil Hall Hotel. The location of the hotel is by far 5 out of 5 stars. The hotel is perfectly situated between all the attractions that we wanted to see. Only a 8 minute walk to the New England Aquarium. An 11 minute walk to Government Center Train Station. I am also rating the noise level around the hotel a 5 out of 5 stars. Originally, we were in between the Hilton and the Boston Marriott Long Wharf. We decided to stay at Hilton because they offer free WIFI and it’s location. The hotel is tucked a few blocks away from the main street so it was not overcrowded with people and there was no traffic noise. So if you don’t like to hear car horns daily, this is a major plus. I want to give a major shout out to BARRY BUCHANAN, who works at the concierge desk. He was by far the best Hilton employee I’ve interacted with on the entire trip. He demonstrated excellent customer service skills. Knowledge in public transportation and restaurant recommendations. Plus he was very attentive to all of our questions. Another employee shout out goes to KAM, the bell man. Right when we walked in the door he grabbed our luggage and greeted us with a warm welcome. He remembered us from checking in and didn’t hesitate to greet us anytime we were in the lobby. Cleanliness of the hotel room is a 5 out of 5 stars. We lucked out by getting a city view room. Everyday the maintenance staff would come in and replace all of our towels each day and tidy up the room. Inside the room it was very spacious. We didn’t feel like we were on top of each other. Overall, I am extremely satisfied with my stay at the Hilton Downtown/ Faneuil Hall Hotel. Would certainly stay here again.…
First, the hotel is in a great location, and the rooms are big but old. The biggest issue are the little things that you should expect for a $300/room. We get up very early, and like to have coffee in our room while getting dressed. This hotel has a very old type coffee maker, which worked OK; not great coffee, but will do in a pinch. However, they don’t leave cream for the coffee. We don’t use sugar, but do like light coffee. Normally, we would simply let the front desk know, and they would make sure there was plenty. This time, we called our first day to ask for additional creamer, and they brought 2 singles. Ok, fine. Next morning ZERO creamer. Honestly did not notice when returning the night before. So, called for cream; waited for 20 minutes, called again; waited another 10 minutes, and they brought 4. There were at least 30 packets of sugar which we don’t use, but they ration creamer? Little details can make all the good not worth it. I will not stay here again, and we are Hilton Honor Elite members…
Enjoyed staying at this hotel. It was close to everything. The restaurants in the hotel are excellent. Unfortunately, did not have any good night sleep due to the OLD bed in our room. The bed sank in the middle which caused me to have back pain during our stay.
Loved the hotel. A shout out for John McKinnon, Lead Concierge at the hotel. He gave excellent insights, good information and looked like he really enjoys his job and talking to hotel guests! 5 stars for John. Sangeeta Anand
The hilton is in a great location - walkable to all tbe important sights. Also about a 5-7 min walk to the T station if you need to go further afield. The hotel is in a historic building, but the rooms are updated, comfortable and clean. This is the first hotel I’ve been to since the pandemic that services rooms, without a special request, every day. The staff is friendly and accommodating. They great you when you come back from a day out. The coffee shop off the lobby does incredible lattes, and the pastries looked amazing. It is expensive (and there are a lot of extra fees, and parking is $57 a day) - but I will stay here every time I come to Boston and need to be in the city, whether for business or pleasure.
Very nice hotel that has been remodeled. Friendly staff that was helpful with several things. Location is near many restaurants within walking distance. Little noisy at times as our room overlooked Broad Street.
I stayed in this hotel for a week while in Boston on business. The location is excellent and the hotel is well appointed. However, the service is very poor. You can expect long queues at reception much of the time, and you can expect to have to wait ages for service in the dining room for breakfast. The menu for breakfast is limited and on more than one occasion our order was forgotten. Staff were very apologetic but there was little apparent oversight of service and it was so poor that I won't stay there again.
I have traveled extensively for business for many years. I have never encountered a countertop desk with a standard chair that is a unadjustable but this hotel has it! If you want to work and you’re not 6’4” you will be working on your bed with your computer in your lap. If that is not your cup of tea, look elsewhere. And oh by the way this is just an old and tired place to begin with. The reviews must be written by tourists and people who like scruffy places.