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Room & Suite (868)
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About
#54 of 99 hotels in Boston
Location
4.8
Cleanliness
4.5
Service
4.3
Value
3.9
GreenLeaders Bronze level
Nestled in one of downtown Boston's most celebrated neighborhoods, The Westin Copley Place, Boston welcomes guests with modern accommodations and signature touches. Our AAA Four-Diamond hotel in Boston, Massachusetts is located in the Back Bay area, near Copley Square, Boston Symphony Hall and Fenway Park. Enjoy elevated hotel amenities like a 24-hour fitness studio, a day spa, several delicious restaurants, a lobby bar and a Starbucks® coffee shop.
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Banquet room
Paid private parking on-site
Paid wifi
Fitness classes
Coffee shop
Restaurant
Breakfast available
Meeting rooms
Massage
24-hour security
Baggage storage
Concierge
Executive lounge access
Gift shop
Non-smoking hotel
Shared lounge / TV area
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Interconnected rooms available
Safe
Coffee / tea maker
Cable / satellite TV
Bath / shower
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Great View
Languages Spoken
English
Location
100Great for walkers
Grade: 100 out of 100
131Restaurantswithin 0.3 miles
62Attractionswithin 0.3 miles
Contact
10 Huntington Avenue, Boston, MA 02116
Getting there
CopleyBoston T2 min
Back BayBoston T4 min
Rental CarsSee rental cars from $28/day
4893Reviews75Q+A100Room tips
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The Westin is a pretty massive hotel, perfectly located for Boston tourism. Life near the Boston Common tends to shut down by 6 pm; although Copley is just a few blocks away, it's very much alive at night, which makes a huge difference. There is a small advantage in the winter, which is that the Westin, the Marriott, the Mandarin Oriental, as well as the Copley and Prudential Malls are connected in such a way that you don't have to leave the building. That's a boon, especially if you have very young or very old and/or disabled people in your party. The executive lounge is extremely well managed by Irene Yeung and her staff. While the offerings on the menu are nothing to write home about (exception for the muesli and the espresso machine), Irene offers a warm welcome and it is obvious that she knows and has developed a working relationship with many of the repeat customers. I was also vey much assisted by a welcoming phone support staff, including Shanti, who helped me with a lot of particulars in advance of the stay. Similarly, the valet staff does a great job, even though parking is ridiculously pricy at this hotel (which, like so many Boston hotels, is already way overpriced given post-COVID demand), with very inflexible timings. Nonetheless, I came away with the sense that this is a very professionally managed operation that pays attention to the needs and concerns of its clients (including prompt responses by chat to any concerns during the stay). I would return. …
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Date of stay: March 2023
Value
Location
Service
Room Tip: Be aware that the $25 food credit cannot be used on the final day. That is not made clear during...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Copley Place, Boston
Responded 1 week ago
Dear eaglehaslanded, On behalf of our associates, thank you for the kind review. We are thrilled you could take advantage of all our iconic hotel offers, especially our enriching location, distinctive culinary offerings, enhanced amenities, thoughtful hospitality, and invigorating guestrooms. We will enjoy sharing your kind words with our dedicated associates, and we are grateful for your feedback. All of us at The Westin Copley Place, Boston, look forward to having you visit with us again. Be Well, Kamal Karibe Director of Rooms Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed for a few days in Feburay while touring colleges with my son and I am already planning to return! The rooms were modern, large and clean but it is the staff that set this hotel apart from other hotels (including other Marriott hotels) where I have stayed. I was offered an upgrade upon checking in without my asking. Every employee I came into contact with at the Westin Copley Place was freindly and helpful. The lounge was also a definite plus and probably the main reason I will keep coming back. Irene who manages the lounge was so warm and helpful. My son and I enjoyed relaxing by the fireplace in the lounge after a long day of touring in the cold :)
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Date of stay: February 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Copley Place, Boston
Responded 1 week ago
Dear I670UYkarenp, On behalf of our associates, thank you for the kind review. We are thrilled you could take advantage of all our iconic hotel offers, especially our invigorating guestrooms, attentive hospitality, and exceptional amenities. We will gladly share your kind words with our dedicated associates. All of us at The Westin Copley Place, Boston, look forward to having you visit with us again. Be Well, Kamal Karibe Director of Rooms Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were here for spring break and, as I always write here, it very much pays to be a Bonvoy elite member. Our titanium level unfailingly gets us upgrades and rooms on the upper floors as was the case on this stay. Views from the 30th floor are majestic. This was in a great location for us. Walkable to Boston Common and lots of food around. Check in is easy. They have the system where one comes in at street level and then up escalators/elevators to the lobby where we were quickly and efficiently checked in with very courteous service. Both the rooms we had on this reservation were delightful. Our mini-suite came replete with a large L-shaped sofa, plenty of space and a very comfortable king bed. I applaud Westin in particular, and Marriott in particular for installing large, purpose built showers in the ensuite bathroom. I love soaking in a tub BUT hate hotel rooms with a very shallow tub that is impossible to soak in, but has an over-the-tub shower. A purpose built shower is so much better so one isn't tripping getting in and out or constantly fighting with a clammy shower curtain. The shower in our room was excellent and large, fixed bottles of shower gel, shampoo and conditioner are also preferable to tiny bottles in my view. Bathroom lighting etc, all excellent. Our room had large windows, pull down blinds as well as thick curtains so it is easy to control the natural lighting you want. I don't watch TV but there is a large, wall mounted flat screen that looks great for those who do. The hotel has a large bank of very efficient elevators which I greatly appreciate. Never had to wait long even though the hotel was clearly busy. This may seem an obvious thing and is often taken for granted but I appreciate it when hotels get this right. Couple of things that annoy me at this level and, I admit these are minor and the bar is set very high when one stays somewhere like this. The first is the heating in our room which, though efficient, is very noisy when bringing the room up to temperature and required us to turn it off at night purely for noise reasons. This hotel also adheres to a practice I absolutely despise, although I know it is common enough these days and it's this: $25 added to your nightly bill per room, that gets charged whether or not you avail yourself of services like the Ingredients coffee/snack bar, or drinks in the Club, or room service. Don't use it? You lose it. In other words you get charged it regardless. I find this high handed and it niggles at me hugely and I end up making decisions like buying things I don't want or need simply because I will get hit with a $25 charge anyway. How do they justify this? If you want to extract another $25 from me per night, put it on the charge of the room rather than give me an ostensibly cheaper rate then hit me with a charge I can't avoid. This leaves a bad taste in my mouth and whenever I see it charged, often as a "destination charge" or "resort charge" it greatly irks me. Be prepared for it. However, that rant over, this is a lovely hotel that does pretty much everything right and I will definitely stay here again.…
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Date of stay: March 2023
Rooms
Location
Service
Room Tip: As ever, high rooms are best and overlooking the river has the best views
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Copley Place, Boston
Responded 1 week ago
Dear jerryskc, Thank you for Marriott Bonvoy member and for taking the time to share your feedback regarding your recent stay at The Westin Copley Place, Boston. Your compliments were a pleasure to read, and we enjoy knowing that our rejuvenating hotel, enriching location, invigorating guestrooms, exceptional amenities, and attentive associates helped to enhance and optimize your stay. However, we apologize for not meeting all of your expectations. We are grateful for the feedback that helps us enhance our guest experience. We look forward to welcoming you back very soon for a seamless stay. Be Well, Kamal Karibe Director of Rooms Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This Westin has their signature heavenly beds which never disappoint! It’s also in a great location, walking distance to so much Boston has to offer and views from the top floors were just breathtaking. We were there for a welcome weekend at Northeastern University. All the staff was amazing especially Demeyen (concierge who welcomed my daughter and i after a rough flight experience), Jose- our #1 favorite way to end everyday was chatting with him at the bar, and of course breakfast with Irene in the Club Lounge. Everything was comfortable, safe and beautiful. Thank you so much for taking such good care of us during our stay!
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Date of stay: March 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Copley Place, Boston
Responded 1 week ago
Dear MesaMomSB, Thank you for choosing The Westin Copley Place, Boston while visiting our vibrant city. We are pleased you enjoyed our convenient location and excellent views. Moreover, we seek to provide authentic, thoughtful service, and it is always pleasing to learn that it is making a difference. We will share your generous comments with Demeyen and Jose. We hope you will stay with us again. Be Well, Kamal Karibe Director of Rooms Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
4.5 stars for the hotel! Location: Back Bay, close to Newbury Street, close to Prudential Center. Bus stop to Logan Airport just outside the adjacent shopping mall. Three minute walk to front desk. Check In: fast and friendly Room: 22nd floor, nice view, large, nice beds, clean. Housekeeping: on my last day we had two towels in the bathroom that had been washed, smelled fresh but still had large dirt stains (hair dye?). I informed the front desk upon check out and they apologised. If not for the towels I would have given 5 stars. 3 stars for breakfast: Restaurant and coffee shop: just ok. Polite service, willing to accomodate dietary needs (no gluten) but not executing it well. Very friendly host (from Barbados) but rest of staff need to be re-trained.
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Date of stay: February 2023Trip type: Traveled on business
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Copley Place, Boston
Responded 1 week ago
Dear Annie S, Thank you for taking the time to tell us about your stay at The Westin Copley Place, Boston. We are glad to read you were pleased with our optimal location and your revitalizing guestroom featuring our signature Westin Heavenly Bed®. Having said that, we regret the oversights you mentioned with the towels. We have taken suitable action to ensure this is not repeated. Furthermore, we are sorry for your unsatisfactory dining experience. We have discussed your feedback with the proper individuals. We appreciate every comment that helps us improve, and we hope to have you visit again soon. Be Well, Kamal Karibe Director of Rooms Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We love getaways to Boston and the Westin is our go-to hotel for visits to Back Bay. Shopping (indoor & outdoor), restaurants, coffee shops, and walking along Comm Ave to the Public Garden. The Westin makes it all so easy. The corner suites are wonderful. Compliments to Sofia & her team. They make us feel very welcome, relaxed, & special.
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Date of stay: February 2023
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Copley Place, Boston
Responded 3 weeks ago
Dear sambS5660WZ, On behalf of our associates, thank you for your continued patronage and for the kind review. We are thrilled you could take advantage of all our iconic hotel offers, especially our enriching location, invigorating guestrooms, and thoughtful hospitality. We will enjoy sharing your generous words with our attentive associates, particularly Sofia. All of us at The Westin Copley Place, Boston, look forward to having you visit with us again. Be Well, Kamal Karibe Director of Rooms Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our room was perfect - great view and so spacious. The hotel staff was super friendly. The buffet breakfast was delicious. The club lounge breakfast and service was wonderful! We will for sure plan to stay here on our next visit to Boston!
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Date of stay: February 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Copley Place, Boston
Responded 4 weeks ago
Dear 704mollyb, On behalf of our associates, thank you for the kind review. We are thrilled you could take advantage of all our iconic hotel offers, especially our invigorating guestrooms, breathtaking views, delectable breakfast, and attentive service. All of us at The Westin Copley Place, Boston, look forward to having you visit with us again. Be Well, Kamal Karibe Director of Rooms Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel is in a fabulous location and the views from the rooms spectacular. Loved so much about the hotel and Ingredients, their Starbucks serving cafe, serves great breakfast including delicious oatmeal at really reasonable prices. Hotel was busy during our visit due to a big convention but, apart from lines for elevators, coped well. The two downsides for us were that the bathroom has barn doors (we cancelled another hotel because of this and didn’t realize the Westin had them too) and the AC/heat is very noisy.
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Date of stay: February 2023Trip type: Traveled as a couple
Room Tip: Barn doors in bathrooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Copley Place, Boston
Responded Feb 6, 2023
Dear JMC11, Thank you for being a valued Marriott Bonvoy member and reviewing your stay at The Westin Copley Place, Boston. We are glad to read you appreciated the hotel's location and the beautiful views from the guestrooms. We are also pleased you liked our breakfast options and found the prices to be reasonable. However, we regret the inconvenience you had with the bathroom door and the noise you experienced from the air conditioner. We have shared your feedback with the appropriate team to ensure we can make the necessary improvements. It would be an honor to have another opportunity to welcome you back for a perfect visit. Be Well, Kamal Karibe Director of Rooms Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The concierge is a mess. They lost my food delivery and are rude and unproffesional. They didnt help with anything and acted like they had no idea, even though there is a photo proof of the delivery being handed to them.
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Date of stay: January 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Copley Place, Boston
Responded Feb 5, 2023
Dear mgZ6666XD, Thank you for taking the time to show us your concern. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately as we are committed to enhancing our services and guest experience on all levels. Thank you again for your comments. Be Well, Kamal Karibe Director of Rooms Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I can’t say enough good things about this hotel. The staff was so incredibly helpful and friendly in every interaction. The room was so comfortable, modern, and clean. Housekeeping was fantastic. The gym was also spotless. The location is great- the hotel is pretty much centrally located to everything. The only item that I think could use some reworking is the $70 daily cost for valet parking. I think that’s incredibly excessive. Rather than pay the $70, I parked next door in the mall parking lot for $45 per day. But overall, a great place to stay when in Boston. I would absolutely stay here again!!
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Date of stay: January 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Copley Place, Boston
Responded Jan 30, 2023
Dear E9738VZpaulr, Thank you for posting a review of your stay with us at The Westin Copley Place, Boston. We are happy to know you loved our well-kept property and that you were impressed with our rejuvenating guestroom and courteous associates. However, we regret your disappointment with our parking charges. We are continually striving to improve our services, and we are grateful for the feedback that helps us learn and grow. We appreciate your business and look forward to seeing you again soon. Be Well, Kamal Karibe Director of Rooms Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$325 - $540 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin copley place hotel boston, westin boston, westin copley place, boston westin
LOCATION
United StatesMassachusettsBostonBack Bay
NUMBER OF ROOMS
803
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Claim Your ListingTHE WESTIN COPLEY PLACE, BOSTON - Updated 2023 Prices & Hotel Reviews (MA)
Frequently Asked Questions about The Westin Copley Place, Boston
Which popular attractions are close to The Westin Copley Place, Boston?
Nearby attractions include Boston Public Library (0.06 miles), Back Bay (0.10 miles), and Newbury Street (0.2 miles).
What are some of the property amenities at The Westin Copley Place, Boston?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at The Westin Copley Place, Boston?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Copley Place, Boston?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Copley Place, Boston?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to The Westin Copley Place, Boston?
Conveniently located restaurants include Sorellina, Mistral, and The Friendly Toast.
Are there opportunities to exercise at The Westin Copley Place, Boston?
Yes, guests have access to a fitness center and fitness classes during their stay.
Are any cleaning services offered at The Westin Copley Place, Boston?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Copley Place, Boston?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Copley Place, Boston offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to The Westin Copley Place, Boston?
Many travelers enjoy visiting The Printing Office of Edes & Gill (1.7 miles), Old North Church & Historic Site (1.7 miles), and Granary Burying Ground (1.0 miles).