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Room & Suite (839)
Dining (45)
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 11/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Copley Place, Boston
Updated 11/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#50 of 97 in Boston
Location
4.8
Cleanliness
4.5
Service
4.3
Value
3.9
GreenLeaders Bronze level
Nestled in one of downtown Boston's most celebrated neighborhoods, The Westin Copley Place, Boston welcomes guests with modern accommodations and signature touches. Our AAA Four-Diamond hotel in Boston, Massachusetts is located in the Back Bay area, near Copley Square, Boston Symphony Hall and Fenway Park. Enjoy elevated hotel amenities like a 24-hour fitness studio, a day spa, several delicious restaurants, a lobby bar and a Starbucks® coffee shop.
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bowling offsite
Pets Allowed ( Dog / Pet Friendly )
Car hire
Paid private parking on-site
Paid wifi
Fitness classes
Coffee shop
Restaurant
Breakfast available
Evening entertainment
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
24-hour security
Baggage storage
Concierge
Executive lounge access
Gift shop
Non-smoking hotel
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Interconnected rooms available
Safe
Coffee / tea maker
Cable / satellite TV
Bath / shower
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Great View
Languages Spoken
English
Location
Full view
100Great for walkers
Grade: 100 out of 100
156Restaurantswithin 0.3 miles
62Attractionswithin 0.3 miles
Contact
10 Huntington Avenue, Boston, MA 02116
Getting there
CopleyBoston T2 min
Back BayBoston T4 min
Rental CarsSee rental cars from $28/day
4834Reviews73Q+A100Room tips
Reviews
Traveler rating
- 2,437
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- 198
- 129
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Popular mentions
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Most Recent
Bring your credit reference for this co$tly hotel, but the service, sans the moodiest unhelpful woman bartender (two consecutive nights) was fantastic. The front desk was especially helpful, as was the phone operators. One night maintenance man was extremely kind and professional.
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Date of stay: June 2022Trip type: Traveled
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Copley Place, Boston
Responded 1 week ago
Dear G A, Thank you for taking the time to share your feedback regarding your recent stay at The Westin Copley Place, Boston. Your compliments were a pleasure to read, and we enjoy knowing that our associates helped to enhance and optimize your stay. We will share your thoughtful remarks with everyone, and we look forward to welcoming you back very soon. Be Well, Kamal Karibe Director of Rooms Operations
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I stayed at the Westin Copley in June 22 for a business trip. The stay was fine and the rooms improved from my last visit. That was completely overshadowed however by extremely poor service I received on departure. I checked out early morning, left my bags at the hotel and did a days work. I returned to the hotel to collect my bags that afternoon, freshen up and get changed for a 24 hour trip back to Australia. I asked the front desk if they could let me use the gym changing room to get changed and freshen up. They refused to allow this and the best the could offer was entry to the lobby bathroom. So, there I am with my suitcase on the bathroom floor right next to the urinal as I got changed. I travel a lot and have never been treated so poorly. Any hotel worth its salt would gladly offer a guest access to an appropriate facility to freshen up before a flight. Not so at Westin Copley. I was fuming having just spent a lot of money at the hotel over the prior three nights. If this is indicative of the service they provide, this will be my last stay.…
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Date of stay: June 2022Trip type: Traveled
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Copley Place, Boston
Responded 1 week ago
Dear barto118, We thank you for taking the time to evaluate your stay. Our primary focus is making sure you receive exceptional service from our associates; therefore, we want to extend our sincerest apologies for the level of service shown to you when requesting access to our gym. You have our absolute assurance that we will be addressing this matter with the associate in question to the extent that they fully understand the impact their actions make upon our guests. We deeply regret the way this situation was handled and again apologize for the difficulty this caused you. Thank you for choosing us for your visit to Boston, and we look forward to another opportunity to provide the enriching hospitality for which we are known. Be Well, Kamal Karibe Director of Rooms Operations
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I had a great two night stay here for a conference. My high floor king room was clean, spacious and had an excellent view. The bed was comfortable. Service was good. The hotel is centrally located with many restaurants, shops, etc. within walking distance. And surprisingly, the room rate for conference attendees, while not cheap, was quite competitive for this part of Boston in May 2022. The only thing to know that's a little unusual is that part of the hotel is currently being used as undergraduate housing for Northeastern University students - so there were a lot of college students around, but they were polite, quiet and I did not find this to be an issue at all.
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Date of stay: May 2022Trip type: Traveled
Value
Cleanliness
Service
Room Tip: Book through the hotel website to request a high floor room
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1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Copley Place, Boston
Responded 2 weeks ago
Dear Seattleite83, We are glad your conference brought you to The Westin Copley Place, Boston. It is great to hear how much you enjoyed our inspired guestrooms, optimal location, and devoted service. We also greatly appreciate your understanding and valuable feedback regarding some of the guests in our hotel. We would love for you to return soon. Thank you for all of your generous compliments; we wish you all the best with your travels. Be Well, Kamal Karibe Director of Rooms Operations
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Because we travel often I only take time to write about the best or worst experiences relative to our expectations. When we search for hotels in a given city we search for Park Hyatt, St. Regis and Ritz Carlton (in that order) because of brand loyalties and its associated rewards. On this particular occasion we found that EVERY luxury hotel was booked. We started looking at associated brands and settled on the Westin Copley Place as a reasonable mix of location, suite availability and services. We know that the Copley Place location is arguably the best location in the city. With a GREAT location we expected that the “averageness” of the hotel may be balanced. We were wrong! The Westin Copley Place excels. The reason we like starting out at the high end of hotels is for service. We want someone to talk to when things go wrong….or right. The Westin staff is impeccably trained. Every staff member greets guests as they walk by. Service is very clearly the ethos at this hotel. From valet to check-in, bellman to bartender, housecleaning. Everyone not only greets but many of the staff add personal touches. The Director of Room Operations, Kamal Karibe, was ever present, ever patient and always seeking to do more to help guests. When we had a problem contacting valet, he personally walked us down to valet and sorted the issue out himself. He answered questions. He was patient and responsive…..all of the time. Additionally, we loved the Westin Club at the hotel. A wonderful perk for loyalists with status. A true gem of the Westin Club is Executive Assistant Irene Yeung, who made a special visit to talk to my wife and me (we were there at separate times due to business) each and every time we came into the club. She was instrumental in making our stay superb. If you have a problem…..she WILL find the solution. I can’t say enough. Bartending and service staff made eye contact and smiled and were responsive and hard working. My wife knew our housekeeper, Lina, by first name and loved how personable Lina was. We will go to this hotel, preferentially, each time we travel to Boston (several times per year). And YES we will even choose this instead of the Ritz Carlton or others. So why not 5 stars? The hotel is great and a luxury traveler will be very happy there. It is not a Park Hyatt, Ritz or similar. The Westin Club is not open on Saturdays and Sundays and the hotel makes it a bit challenging for loyalists to utilize food perks on these days. The location and price point can lead to the hotel feeling a bit crowded during the busiest times (there were multiple college graduations when we were there). These were not deal breakers and as soon as we know our next Boston travel dates we are booking the Westin Copley Place. I applaud the ownership and management for the culture of excellence that they encourage at this hotel.…
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Date of stay: May 2022Trip type: Traveled
2 Helpful votes
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Copley Place, Boston
Responded 3 weeks ago
Dear Work2vaca, Thank you for taking the time to write your thoughtful review. I am pleased that you enjoyed your stay at The Westin Copley Place, Boston and that our service helped to elevate your visit. I will share your enlivening comments with my team, and we appreciate your recognition of our excellent service. It was a pleasure hosting you and your wife, and we are excited to see you both again soon. Be Well, Kamal Karibe Director of Rooms Operations
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We were in Boston for a anime convention and stayed at the Westin Copley. The hotel staff from our arrival to our departure were outstanding. The hotel itself is located in a great area, with shopping, restaurants etc all near by. We live about an hour away and on our way home, realized we had forgotten a garment bag. We contacted a member from house keeping, who personally responded to our room and located and secured the bag. We can’t thank the Westin staff enough. We highly recommend this hotel.
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Date of stay: May 2022
Value
Service
Sleep Quality
Room Tip: Upper floor
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Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Copley Place, Boston
Responded 3 weeks ago
Dear Kevin L, It was a pleasure hosting you and your family at The Westin Copley Place, Boston, while you were in the area to attend a convention. We are glad we exceeded your expectations with our prime location and exceptional service. It is also wonderful to know we could reunite you with your bag. We appreciate your recommendation and look forward to your next visit. Be Well, Kamal Karibe Director of Rooms Operations
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I have been trying to connect to in-house reservations to cancel our reservation since sunday the 21st (ie before our free reservation cancellation date) however we have been unable to connect (voicemail full, busy signal, online says to call, people you do talk to now want to charge a fee) making it impossible to cancel. So unfortunately due to the inability to cancel even during "free cancellation" periods, I would not try to book here again.
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Date of stay: May 2022
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Copley Place, Boston
Responded 4 weeks ago
Dear Sjs1519, Thank you for taking the time to evaluate our hotel. We sincerely regret the difficulty you experienced when attempting to cancel or reschedule your recent reservation with us. Please know that we understand your frustration and we apologize for the inconvenience these circumstances have caused. We certainly welcome the opportunity to discuss this matter further as our goal is for every one of our guests to leave with a positive impression of our hotel. Please feel free to reach out to us at your convenience so we can work towards resolving your concerns. Thank you once more for sharing your thoughts with us, we look forward to the opportunity to address this with you. Be Well, Kamal Karibe Director of Rooms Operations
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Were there for a cruise layover. The hotel was booked by the tour company. A really nice property and staff to match. The staff gave us tips on local eateries and things to do within walking distance. We had a corner room on an upper floor. 270 degree view of downtown. The room was nicely fitted out my my OCD wife could find nothing to complain about. We would certainly come back.
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Date of stay: April 2022
Value
Rooms
Service
Room Tip: Get an upper floor
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Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Copley Place, Boston
Responded May 17, 2022
Dear K7512XXtedb, We are glad you decided to stay at The Westin Copley Place, Boston before your cruise. We are thrilled to know you were impressed with the service you received from our knowledgeable associates and that you enjoyed the beautiful views your guestroom offered. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Be Well, Kamal Karibe Director of Rooms Operations
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The Hotel is amazingly clean and colorful. We had an event there and everything from arrangement to food were perfect. Rhonda was our server and she was great, patient, professional, efficient with a big beautiful smile. The only thing I hoped that they would waive the $40 parking ticket fee for the time of the event :(. Would be happy to be there again.
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Date of stay: May 2022Trip type: Traveled
Cleanliness
Service
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Copley Place, Boston
Responded May 14, 2022
Dear Arwa S, Thank you for reviewing your experience at The Westin Copley Place, Boston, and for letting us know that your event was a total success. It is gratifying to read you loved our rejuvenating property and delicious food combined with our intuitive hospitality. We will certainly share your generous comments with our associates, especially Rhonda. Having said that, we regret your dissatisfaction with our parking fee. We appreciate your feedback and look forward to seeing you again soon. Be Well, Kamal Karibe Director of Rooms Operations
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After traveling, I am usually very happy to be back home and in my own bed, However, after staying at this property for five nights, I find that I am missing my beautiful room, luxurious shower, comfortable bed, awesome breakfasts, and warm hospitality that I experienced while at this property.
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Date of stay: May 2022
Value
Cleanliness
Service
Room Tip: High floor, corner room
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Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Copley Place, Boston
Responded May 5, 2022
Dear Traveler_08_2012, It was our pleasure welcoming you to The Westin Copley Place, Boston. As you discovered, our luxury guestrooms are meant to relax and rejuvenate you, all while our team seamlessly takes care of all the details. We are also elated to know you enjoyed our elegant property and prime location, as well as the delectable breakfast we serve. On behalf of all of us, we thank you for taking the time to review our hotel, and we hope to see you again soon. Be Well, Kamal Karibe Director of Rooms Operations
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+1
I decided to stay here for one night as my family come from Asia to visit USA so that we can explore downtown Boston before fly to other cities. As a Titanium elite, I was asking if there is any suite that I can be upgraded to. The receptionist directly say no availability (lie in your face) while did not check for the availability. I showed her that why I still can see and book online. This is when she asked for her supervisor and be able to upgrade me to a suite. Like other mention that this hotel is also crowded by college students. I gave 4 out of 5 because the hotel located in a good location near majority Boston's attractions and also a bridge to the prudential mall. The room has a nice view. The lounge was opened during my visit and has an acceptable breakfast. The lounge is also huge. The gym has also nice equipment but a little crowded. Overall, I would still recommend to stay here but the service can be improved. …
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Date of stay: March 2022Trip type: Traveled
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Copley Place, Boston
Responded Apr 27, 2022
Dear hland1985, First of all, we thank you for being a valued Marriott Bonvoy Titanium Elite member and for taking the time to post your review of The Westin Copley Place, Boston. Located in Back Bay, we offer travelers the perfect vantage point from which to explore the many attractions in downtown Boston and Copley Square, and we are glad you enjoyed our dynamic location. It is also a pleasure to read you loved the energizing views from your guestroom and the breakfast served at our lounge, as well as our well-equipped WestinWORKOUT® Fitness Studio. While we regret your initial unpleasant encounter with one of our front desk associates when you inquired about the suite availability, we were happy to learn that it was resolved and that we were able to provide you an upgrade to a suite. We assure you we will take action with the appropriate individuals to ensure we focus on providing seamless hospitality. In addition, we have taken note of your specific comments outlined. We take feedback such as yours seriously and will share your comments with our hotel team leaders as we are continually striving to better our guest experience. We appreciate you recommending us to future guests, and we hope to see you again for the quality and fulfilling stay you deserve. Be Well, Kamal Karibe Director of Rooms Operations
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PRICE RANGE
$350 - $507 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin copley place hotel boston, westin boston, westin copley place, boston westin
LOCATION
United StatesMassachusettsBostonBack Bay
NUMBER OF ROOMS
803
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Claim Your Listing Frequently Asked Questions about The Westin Copley Place, Boston
Which popular attractions are close to The Westin Copley Place, Boston?
Nearby attractions include Boston Public Library (0.06 miles), Back Bay (0.10 miles), and Newbury Street (0.2 miles).
What are some of the property amenities at The Westin Copley Place, Boston?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at The Westin Copley Place, Boston?
Top room amenities include air conditioning, a refrigerator, and a desk.
What food & drink options are available at The Westin Copley Place, Boston?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Copley Place, Boston?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to The Westin Copley Place, Boston?
Conveniently located restaurants include Mistral, Sorellina, and sweetgreen.
Are there opportunities to exercise at The Westin Copley Place, Boston?
Yes, guests have access to a fitness center and fitness classes during their stay.
Are any cleaning services offered at The Westin Copley Place, Boston?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Copley Place, Boston?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Copley Place, Boston offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to The Westin Copley Place, Boston?
Many travelers enjoy visiting The Printing Office of Edes & Gill (1.7 miles), Old North Church & Historic Site (1.7 miles), and Longfellow House Washington's Headquarters National Historic Site (3.2 miles).