The Westin is a pretty massive hotel, perfectly located for Boston tourism. Life near the Boston Common tends to shut down by 6 pm; although Copley is just a few blocks away, it's very much alive at night, which makes a huge difference. There is a small advantage in the winter, which is that the Westin, the Marriott, the Mandarin Oriental, as well as the Copley and Prudential Malls are connected in such a way that you don't have to leave the building. That's a boon, especially if you have very young or very old and/or disabled people in your party. The executive lounge is extremely well managed by Irene Yeung and her staff. While the offerings on the menu are nothing to write home about (exception for the muesli and the espresso machine), Irene offers a warm welcome and it is obvious that she knows and has developed a working relationship with many of the repeat customers. I was also vey much assisted by a welcoming phone support staff, including Shanti, who helped me with a lot of particulars in advance of the stay. Similarly, the valet staff does a great job, even though parking is ridiculously pricy at this hotel (which, like so many Boston hotels, is already way overpriced given post-COVID demand), with very inflexible timings. Nonetheless, I came away with the sense that this is a very professionally managed operation that pays attention to the needs and concerns of its clients (including prompt responses by chat to any concerns during the stay). I would return. …
I stayed for a few days in Feburay while touring colleges with my son and I am already planning to return! The rooms were modern, large and clean but it is the staff that set this hotel apart from other hotels (including other Marriott hotels) where I have stayed. I was offered an upgrade upon checking in without my asking. Every employee I came into contact with at the Westin Copley Place was freindly and helpful. The lounge was also a definite plus and probably the main reason I will keep coming back. Irene who manages the lounge was so warm and helpful. My son and I enjoyed relaxing by the fireplace in the lounge after a long day of touring in the cold :)
We were here for spring break and, as I always write here, it very much pays to be a Bonvoy elite member. Our titanium level unfailingly gets us upgrades and rooms on the upper floors as was the case on this stay. Views from the 30th floor are majestic. This was in a great location for us. Walkable to Boston Common and lots of food around. Check in is easy. They have the system where one comes in at street level and then up escalators/elevators to the lobby where we were quickly and efficiently checked in with very courteous service. Both the rooms we had on this reservation were delightful. Our mini-suite came replete with a large L-shaped sofa, plenty of space and a very comfortable king bed. I applaud Westin in particular, and Marriott in particular for installing large, purpose built showers in the ensuite bathroom. I love soaking in a tub BUT hate hotel rooms with a very shallow tub that is impossible to soak in, but has an over-the-tub shower. A purpose built shower is so much better so one isn't tripping getting in and out or constantly fighting with a clammy shower curtain. The shower in our room was excellent and large, fixed bottles of shower gel, shampoo and conditioner are also preferable to tiny bottles in my view. Bathroom lighting etc, all excellent. Our room had large windows, pull down blinds as well as thick curtains so it is easy to control the natural lighting you want. I don't watch TV but there is a large, wall mounted flat screen that looks great for those who do. The hotel has a large bank of very efficient elevators which I greatly appreciate. Never had to wait long even though the hotel was clearly busy. This may seem an obvious thing and is often taken for granted but I appreciate it when hotels get this right. Couple of things that annoy me at this level and, I admit these are minor and the bar is set very high when one stays somewhere like this. The first is the heating in our room which, though efficient, is very noisy when bringing the room up to temperature and required us to turn it off at night purely for noise reasons. This hotel also adheres to a practice I absolutely despise, although I know it is common enough these days and it's this: $25 added to your nightly bill per room, that gets charged whether or not you avail yourself of services like the Ingredients coffee/snack bar, or drinks in the Club, or room service. Don't use it? You lose it. In other words you get charged it regardless. I find this high handed and it niggles at me hugely and I end up making decisions like buying things I don't want or need simply because I will get hit with a $25 charge anyway. How do they justify this? If you want to extract another $25 from me per night, put it on the charge of the room rather than give me an ostensibly cheaper rate then hit me with a charge I can't avoid. This leaves a bad taste in my mouth and whenever I see it charged, often as a "destination charge" or "resort charge" it greatly irks me. Be prepared for it. However, that rant over, this is a lovely hotel that does pretty much everything right and I will definitely stay here again.…
This Westin has their signature heavenly beds which never disappoint! It’s also in a great location, walking distance to so much Boston has to offer and views from the top floors were just breathtaking. We were there for a welcome weekend at Northeastern University. All the staff was amazing especially Demeyen (concierge who welcomed my daughter and i after a rough flight experience), Jose- our #1 favorite way to end everyday was chatting with him at the bar, and of course breakfast with Irene in the Club Lounge. Everything was comfortable, safe and beautiful. Thank you so much for taking such good care of us during our stay!
4.5 stars for the hotel! Location: Back Bay, close to Newbury Street, close to Prudential Center. Bus stop to Logan Airport just outside the adjacent shopping mall. Three minute walk to front desk. Check In: fast and friendly Room: 22nd floor, nice view, large, nice beds, clean. Housekeeping: on my last day we had two towels in the bathroom that had been washed, smelled fresh but still had large dirt stains (hair dye?). I informed the front desk upon check out and they apologised. If not for the towels I would have given 5 stars. 3 stars for breakfast: Restaurant and coffee shop: just ok. Polite service, willing to accomodate dietary needs (no gluten) but not executing it well. Very friendly host (from Barbados) but rest of staff need to be re-trained.
We love getaways to Boston and the Westin is our go-to hotel for visits to Back Bay. Shopping (indoor & outdoor), restaurants, coffee shops, and walking along Comm Ave to the Public Garden. The Westin makes it all so easy. The corner suites are wonderful. Compliments to Sofia & her team. They make us feel very welcome, relaxed, & special.
Our room was perfect - great view and so spacious. The hotel staff was super friendly. The buffet breakfast was delicious. The club lounge breakfast and service was wonderful! We will for sure plan to stay here on our next visit to Boston!
Hotel is in a fabulous location and the views from the rooms spectacular. Loved so much about the hotel and Ingredients, their Starbucks serving cafe, serves great breakfast including delicious oatmeal at really reasonable prices. Hotel was busy during our visit due to a big convention but, apart from lines for elevators, coped well. The two downsides for us were that the bathroom has barn doors (we cancelled another hotel because of this and didn’t realize the Westin had them too) and the AC/heat is very noisy.
The concierge is a mess. They lost my food delivery and are rude and unproffesional. They didnt help with anything and acted like they had no idea, even though there is a photo proof of the delivery being handed to them.
I can’t say enough good things about this hotel. The staff was so incredibly helpful and friendly in every interaction. The room was so comfortable, modern, and clean. Housekeeping was fantastic. The gym was also spotless. The location is great- the hotel is pretty much centrally located to everything. The only item that I think could use some reworking is the $70 daily cost for valet parking. I think that’s incredibly excessive. Rather than pay the $70, I parked next door in the mall parking lot for $45 per day. But overall, a great place to stay when in Boston. I would absolutely stay here again!!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.Claim Your Listing