Bring your credit reference for this co$tly hotel, but the service, sans the moodiest unhelpful woman bartender (two consecutive nights) was fantastic. The front desk was especially helpful, as was the phone operators. One night maintenance man was extremely kind and professional.
I stayed at the Westin Copley in June 22 for a business trip. The stay was fine and the rooms improved from my last visit. That was completely overshadowed however by extremely poor service I received on departure. I checked out early morning, left my bags at the hotel and did a days work. I returned to the hotel to collect my bags that afternoon, freshen up and get changed for a 24 hour trip back to Australia. I asked the front desk if they could let me use the gym changing room to get changed and freshen up. They refused to allow this and the best the could offer was entry to the lobby bathroom. So, there I am with my suitcase on the bathroom floor right next to the urinal as I got changed. I travel a lot and have never been treated so poorly. Any hotel worth its salt would gladly offer a guest access to an appropriate facility to freshen up before a flight. Not so at Westin Copley. I was fuming having just spent a lot of money at the hotel over the prior three nights. If this is indicative of the service they provide, this will be my last stay.…
I had a great two night stay here for a conference. My high floor king room was clean, spacious and had an excellent view. The bed was comfortable. Service was good. The hotel is centrally located with many restaurants, shops, etc. within walking distance. And surprisingly, the room rate for conference attendees, while not cheap, was quite competitive for this part of Boston in May 2022. The only thing to know that's a little unusual is that part of the hotel is currently being used as undergraduate housing for Northeastern University students - so there were a lot of college students around, but they were polite, quiet and I did not find this to be an issue at all.
Because we travel often I only take time to write about the best or worst experiences relative to our expectations. When we search for hotels in a given city we search for Park Hyatt, St. Regis and Ritz Carlton (in that order) because of brand loyalties and its associated rewards. On this particular occasion we found that EVERY luxury hotel was booked. We started looking at associated brands and settled on the Westin Copley Place as a reasonable mix of location, suite availability and services. We know that the Copley Place location is arguably the best location in the city. With a GREAT location we expected that the “averageness” of the hotel may be balanced. We were wrong! The Westin Copley Place excels. The reason we like starting out at the high end of hotels is for service. We want someone to talk to when things go wrong….or right. The Westin staff is impeccably trained. Every staff member greets guests as they walk by. Service is very clearly the ethos at this hotel. From valet to check-in, bellman to bartender, housecleaning. Everyone not only greets but many of the staff add personal touches. The Director of Room Operations, Kamal Karibe, was ever present, ever patient and always seeking to do more to help guests. When we had a problem contacting valet, he personally walked us down to valet and sorted the issue out himself. He answered questions. He was patient and responsive…..all of the time. Additionally, we loved the Westin Club at the hotel. A wonderful perk for loyalists with status. A true gem of the Westin Club is Executive Assistant Irene Yeung, who made a special visit to talk to my wife and me (we were there at separate times due to business) each and every time we came into the club. She was instrumental in making our stay superb. If you have a problem…..she WILL find the solution. I can’t say enough. Bartending and service staff made eye contact and smiled and were responsive and hard working. My wife knew our housekeeper, Lina, by first name and loved how personable Lina was. We will go to this hotel, preferentially, each time we travel to Boston (several times per year). And YES we will even choose this instead of the Ritz Carlton or others. So why not 5 stars? The hotel is great and a luxury traveler will be very happy there. It is not a Park Hyatt, Ritz or similar. The Westin Club is not open on Saturdays and Sundays and the hotel makes it a bit challenging for loyalists to utilize food perks on these days. The location and price point can lead to the hotel feeling a bit crowded during the busiest times (there were multiple college graduations when we were there). These were not deal breakers and as soon as we know our next Boston travel dates we are booking the Westin Copley Place. I applaud the ownership and management for the culture of excellence that they encourage at this hotel.…
We were in Boston for a anime convention and stayed at the Westin Copley. The hotel staff from our arrival to our departure were outstanding. The hotel itself is located in a great area, with shopping, restaurants etc all near by. We live about an hour away and on our way home, realized we had forgotten a garment bag. We contacted a member from house keeping, who personally responded to our room and located and secured the bag. We can’t thank the Westin staff enough. We highly recommend this hotel.
I have been trying to connect to in-house reservations to cancel our reservation since sunday the 21st (ie before our free reservation cancellation date) however we have been unable to connect (voicemail full, busy signal, online says to call, people you do talk to now want to charge a fee) making it impossible to cancel. So unfortunately due to the inability to cancel even during "free cancellation" periods, I would not try to book here again.
Were there for a cruise layover. The hotel was booked by the tour company. A really nice property and staff to match. The staff gave us tips on local eateries and things to do within walking distance. We had a corner room on an upper floor. 270 degree view of downtown. The room was nicely fitted out my my OCD wife could find nothing to complain about. We would certainly come back.
The Hotel is amazingly clean and colorful. We had an event there and everything from arrangement to food were perfect. Rhonda was our server and she was great, patient, professional, efficient with a big beautiful smile. The only thing I hoped that they would waive the $40 parking ticket fee for the time of the event :(. Would be happy to be there again.
After traveling, I am usually very happy to be back home and in my own bed, However, after staying at this property for five nights, I find that I am missing my beautiful room, luxurious shower, comfortable bed, awesome breakfasts, and warm hospitality that I experienced while at this property.
I decided to stay here for one night as my family come from Asia to visit USA so that we can explore downtown Boston before fly to other cities. As a Titanium elite, I was asking if there is any suite that I can be upgraded to. The receptionist directly say no availability (lie in your face) while did not check for the availability. I showed her that why I still can see and book online. This is when she asked for her supervisor and be able to upgrade me to a suite. Like other mention that this hotel is also crowded by college students. I gave 4 out of 5 because the hotel located in a good location near majority Boston's attractions and also a bridge to the prudential mall. The room has a nice view. The lounge was opened during my visit and has an acceptable breakfast. The lounge is also huge. The gym has also nice equipment but a little crowded. Overall, I would still recommend to stay here but the service can be improved. …