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Room & Suite (338)
Dining (65)
Travel safe during COVID-19
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Boston Hotel
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#76 of 96 hotels in Boston
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Business-friendly Sheraton Boston Hotel, which is connected to Hynes Convention Center in downtown Boston, Massachusetts, is 4 miles from Logan Airport and close to the Shops at Prudential Center. Our hotel in Boston is also moments from Copley Place and Newbury Street.
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Full view
Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Car hire
Paid private parking on-site
Paid wifi
Pool / beach towels
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Family
Languages Spoken
Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
156Restaurantswithin 0.3 miles
45Attractionswithin 0.3 miles
Contact
39 Dalton Street Prudential Center, Boston, MA 02199-3901
Getting there
PrudentialBoston T4 min
Hynes Convention CenterBoston T5 min
Rental CarsSee rental cars from $17/day
3,295Reviews78Q+A100Room tips
Reviews
Traveler rating
- 1,248
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- 152
- 171
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Popular mentions
Pretty good spot, location is good, we were able to get a good view. One thing was that they gave our room away even after we called and they assured us they wouldn't. We were supposed to have two queens with a view, and had to settle for one king to keep the view, but the guy who checked us in was super nice and tried his best to accommodate. Only other downsides were that the pool was closed and the bar was very over priced for what you get. Other than that not a bad spot.
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Date of stay: December 2019
Location
Service
Sleep Quality
Room Tip: get a view
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Helpful
Great place..room was a good size, nice size TV..very clean and tidy..Staff was brilliant.The view was amazing,room service was second to none.plenty to do eat/drink walk or taxi ride.Beautiful at night time,loads of watering holes and restaurants...Fantastic place...everyone so helpful..Would stay again..
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Date of stay: December 2019
Helpful
Response from TeamMarriott, General Manager at Sheraton Boston Hotel
Responded Jun 25, 2020
Dear hdfhdfhdfhd565467547, It was our pleasure to welcome you to the Sheraton Boston Hotel. We are thrilled that your experience was perfect from beginning to end, and we are delighted you could reap the benefits of our prime location in the thriving neighborhood of Back Bay. It is also pleasing to know you enjoyed our accommodations with stunning views, as well as our courteous service. On behalf of all of us, we thank you for taking the time to review our hotel, and we look forward to your return. A.S. General Manager
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The staff is always friendly and accommodating; they even remember me year after year. They always find me a great room with a view. The hotel conveniently located near the T, restaurants, shopping, etc... Plenty of places to go jogging, including the Public Gardens and Common.
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Date of stay: January 2020
Location
Cleanliness
Service
1 Helpful vote
Helpful
Response from TeamMarriott, General Manager at Sheraton Boston Hotel
Responded May 7, 2020
Dear RoadTripsUnlimited, Thank you for constantly making the Sheraton Boston Hotel your home away from home. We are entranced to know our charming hospitality, prime location, and gracefully appointed accommodations with stunning city views outperformed your expectations and made for a culminating experience. Thank you once more for your continued patronage, and we look forward to serving you every time you visit Boston. A.S. General Manager
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What a horrible experience. The hotel was understaffed despite being very underbooked as the COVID virus was just starting panic. However, that does not excuse the poor attitude of the front desk (which I was told... I should have reported to the people of the front desk when it happend). I'm not kidding, I just got off the phone with a Sheraton Rep and she said I should have told the front desk about the poor service. The halls had carts of glasses that sat there for at least the two nights that were there. Small request like extra pillows were ignored until we kept on top of staff. The service was worse than at any LaQuinta that I have ever been in. Despite paying twice the price of the rate at the night of the stay, staff tried to upsell me to a better room. As other reviewers have mentioned, temperature regulation was sub par... but what i'm most upset about is the "we dont'care... too bad..we have your money attitude" . Avoid this place at all cost…
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Date of stay: March 2020
Cleanliness
Service
Sleep Quality
Room Tip: Look at the myriad of other hotels in the area that have management and staff that cares about...
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2 Helpful votes
Helpful
Response from TeamMarriott, General Manager at Sheraton Boston Hotel
Responded Mar 20, 2020
Dear chrisagile, Thanks for choosing us for your recent visit. We are truly sorry for the experience you had with our front desk staff. We strive to provide excellent service from each member of our team, and we are grateful for the feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Joe Dembek, General Manager
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+1
Having to stay in Boston for the recent Harvard Model Congress I was genuinely pleased with this bustling hotel. Despite over 1000 HS students in the hotel, the service was very good. The only complaint anyone could possibly have was waiting for the elevator IF you happen to get on or off when the students were headed to the conference. The rooms were clean & bright, my view of the Charles River was beautiful. The “market” in the lobby provided freshly made sandwiches, breakfasts etc., ready for pick up or delivery to your room. The service to the room may have been the quickest I have encountered (understanding the menu is limited). The breakfast buffet is excellent. The location can not be beat with access to the Prudential Center with restaurants and shops and steps from Newbury street. Boston is my home and I would recommend visitors stay here, I was very happy I had to! The staff was incredible from the front desk to housekeeping. A stellar group.…
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Date of stay: February 2020Trip type: Traveled on business
1 Helpful vote
Helpful
Response from TeamMarriott, General Manager at Sheraton Boston Hotel
Responded Mar 8, 2020
Dear Fenway6, Thank you for the generous rating of the Sheraton Boston Hotel. We are delighted you enjoyed everything we have to offer, including our courteous staff, comfortable accommodations, magnificent views, delicious breakfast, and convenient location. However, we regret the inconvenience caused to you due to the wait time for the elevators. We appreciate your recommendation and hope to see you soon. Joe Dembek, General Manager
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PRICE RANGE
$247 - $578 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton boston hotel, sheraton hotel boston, boston sheraton
LOCATION
United StatesMassachusettsBostonSymphony / Back Bay
NUMBER OF ROOMS
1220
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Claim Your Listing Frequently Asked Questions about Sheraton Boston Hotel
Which popular attractions are close to Sheraton Boston Hotel?
Nearby attractions include Boston Symphony Orchestra (0.3 miles), The Boston Pops (0.3 miles), and The Mapparium (0.1 miles).
What are some of the property amenities at Sheraton Boston Hotel?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Boston Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Boston Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Boston Hotel?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Sheraton Boston Hotel?
Conveniently located restaurants include The Capital Grille, Atlantic Fish Co, and La Voile.
Are there opportunities to exercise at Sheraton Boston Hotel?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are any cleaning services offered at Sheraton Boston Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Boston Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Boston Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Sheraton Boston Hotel?
Many travelers enjoy visiting Longfellow House Washington's Headquarters National Historic Site (3.0 miles), The Printing Office of Edes & Gill (1.7 miles), and Old North Church & Historic Site (2.0 miles).