...We love the location however it always disappoints in one way or another...

My recent three-night stay at the Boston Sheraton Hotel was primarily for a conference, and I found its location to be a major highlight... For business travelers seeking a convenient location and a place to lay their head, the Boston Sheraton is a reasonable choice...

...A major plus of this hotel is its swimming pool and location... Good location for Fenway Park and Boylston and Newbury streets...

Stayed here for a conference so was an ideal location...

...The hotel was in a good location for walking to subway station and Fenway Park...

...A huge plus of this hotel is its location...

Nice hotel, good location...

We were in town for the Boston marathon and booked this hotel solely based on its location... Overall we loved the location, were happy with our stay, and would stay here again for return Boston Marathon trips...

...Overall good location, nice lobby but hotel needs updating...

Great location for the conference I was in town for but the hotel itself is very average considering the price point...

...Overall, the services and the room were exceptional, alongside with the fabulous location of this hotel...

...Would highly recommend this hotel, great location, fantastic amenities and lovely surroundings...

...Very good location and had a good sized family room...

...Last day when approaching bell cap I found him to be very rude - this unfortunately tainted my stay - one bad apple … all in all good hotel with great location...

the hotel location is fantastic, close to public transport, which can take you to the airport...

...The location provides easy access to numerous locations and sites...

...Decent size room although old furnishings and curtains...

...I give it 4 stars for its proximity to everything, the beds and the spacious room...

...Old decor, old rugs Sheets scratchy, bed not that comfortable... Overall good location, nice lobby but hotel needs updating...

...I have found the lobby to be grand, well appointed and inviting... In the room is an iron, an easy chair, a desk with chair, a side table, night stand, 50+ inch LG television, coffee maker and supplies, a micro refrigerator, iron and ironing board... Blackout shades on the window, safe in the closet...

...It was only lovely stay: lovely room, great housekeeping, very comfortable beds...

Lovely room , comfortable bed...

I stayed at this Sheraton for a conference going on at the same hotel... I was given what seems like a junior suite... Decent size room although old furnishings and curtains...

...The room itself was very spacious with stunning views of Boston... The bathroom and carpet in the room was a little run down and could do with refurbishing...

...My room was not quite as nice as the photos here depict... Huge hotel attached to convention center (??)...

Yes, this property needs some work as it is dated and starting to show its wear and tear, but we had an overall good stay at this hotel. Room was fine with wonderful views of Boston / Cambridge area...

This hotel is huge and a refurb would be nice... Our room was perfect and the linen and cleanliness very good...

...The hotel did not honor my agreed upon and contracted room (king st Charles view room) and did not offer reasonable compensation in exchange. They could have at least charged me for the inferior room and refunded the rest... There are reasons hotels charge differently for different room sizes and different room locations... I don’t think I could walk in and demand a room I didn’t pay for, yet somehow the management at the Sheraton Hotel thinks they can substitute an inferior room...

...Our room only contained one nightstand and the bathroom was a bit small but otherwise very comfortable. The room was cleaned to perfection each day and extra coffee and towels left daily at my request...

...They do offer early check in if your room is ready. We checked in about 11 AM and got right into our room...

...The room had a view of the side of a garage, the size was small... Got charged twice for a one night stay so check your final bill...

...Stayed in this hotel for a couple of nights... We were upgraded to a large room that was very comfortable...

...The rooms are a little tired and in need of some updates; new carpeting and wall coverings would freshen things up. Our room was comfortable though and had a king-sized bed, large t.v., refrigerator, and a beautiful view of the Charles River and the pretty Back Bay neighborhood... Even though the hotel name is Sheraton, this property is owned by Marriott, so we were able to use Marriott points to reserve our room...

...Old decor, old rugs Sheets scratchy, bed not that comfortable... Housekeeping knocking on door at 9:30 to clean room on day of check out... Room shades don’t do a great job blocking out light either...

...The rooms were a little worn and are due for a renovation... The room and hotel were fairly clean though the carpet in our room was definitely a little grungy...

Overall a nice hotel, but with some inconveniences. There are no microwaves in the room or in a common area - dozens of dining options in the adjacent Prudential Center, but if you get any leftovers you’ll be eating them cold...

...My room had a great view and was quiet...

...was able to upgrade my room and allow me a very very early check in... It was only lovely stay: lovely room, great housekeeping, very comfortable beds...

We stayed at this hotel on Oct 3 so we could catch an end of season game at Fenway... We got to our room and the bathroom looked like a college dorm, but given the 45 minutes we spent in the lobby, we didn't want to take the time to switch rooms... She then went on to tell us it was used as a college dorm during covid and that they "wrecked that place" No apology, no offer of rate reduction, no recognition of our lowly Marriott status, blah blah blah So I am left wondering why we paid a premium price to stay in a (known) dirty and tired room???...

...The room was large and clean, the beds were very comfy, TV was good and I could even log onto my Netflix account...

...Great room thanks to Kevin and really helpful staff in general...

...My stay was $400/ night and I expect a clean room at the very least... Called front desk and all they did was move me to another room... When I called back to ask how can I be assured my room is clean and free of MICE, all he said was that’s why we moved you to another room and even mentioned how the housekeeper didn’t find the mice in the room...

...Decent size room although old furnishings and curtains... To make things worse, the shower head flow is so slow that it takes ages to complete your shower...

...The hotel did not honor my agreed upon and contracted room (king st Charles view room) and did not offer reasonable compensation in exchange. They could have at least charged me for the inferior room and refunded the rest... There are reasons hotels charge differently for different room sizes and different room locations... Just learn from me, book at another hotel if you care about hospitality and common decency...

...A gift shop charge had been added to ours even though we had never been to the gift shop (didn't even know there was one!)...

...Shame because it was one of the reasons I booked the hotel...

...It was pricey and did not include breakfast, but the distance to Fenway was important as we walked to/from a Red Sox game. I called the hotel about parking and was told they only offered valet at $70/day... I found a lot across the street and paid ~$40 through Parking Whiz...

...Just want to give a word of warning that when I first booked the hotel on what I thought was the Sheraton website it was a website called “Hotel Values” which charged an extra $167 in fees for a total one-night stay of $497. I cancelled that reservation and booked directly with the hotel, which was $100 cheaper...

...We had breakfast on both days at $22 for the continental and $30 for the full buffet - very good...

...Got charged twice for a one night stay so check your final bill. Hotel was not a Sheraton or Marriott experience standard for its price...

Great location for the conference I was in town for but the hotel itself is very average considering the price point... No major complaints but I probably wouldn’t stay here again...

...Parking was reasonable and quite accessible...

...I have zero complaints and feel I got what I expected, or a little more for the money...

...Great hotel Alittle pricey but so is Boston Nice area Back Bay Breakfast brunch is very pricey 22 for light continental 29 if you add scrambled eggs Bacon/sausage The little THE MARKET a little shop inside the hotel has great Breakfast sandwiches for 8 or 9 bucks...

...Upon booking I received an email asking me to join the elite line for their loyalty members and stood there for fifteen minutes while they serve everyone in the other line. I cannot recommend staying here...

...When I checked out and the woman behind the counter pointed out I was leaving a day early, her only follow up was “You know we’re still going to charge you, right?” Not a single question about the quality of the visit... I hope I never have so much as a layover in Boston for as long as I live...

...was able to upgrade my room and allow me a very very early check in...

...We got to our room and the bathroom looked like a college dorm, but given the 45 minutes we spent in the lobby, we didn't want to take the time to switch rooms... Her immediate response was, "I know, that's why we are selling that tower - it's disgusting."... She then went on to tell us it was used as a college dorm during covid and that they "wrecked that place" No apology, no offer of rate reduction, no recognition of our lowly Marriott status, blah blah blah So I am left wondering why we paid a premium price to stay in a (known) dirty and tired room???...

...Expensive hotel for not necessarily an expensive experience!...

...Many restaurants close by, so avoid the overpriced buffet at the hotel. 15 minute walk to Fenway ...

...I would not stay here again as I did not sleep the entirety of the night. I feel super bad posting bad reviews like this, but it was just not good...

I don’t usually do reviews, but this one was just unacceptable... My stay was $400/ night and I expect a clean room at the very least...

...You end up spending more time under the shower head considerably, taking away this advantage...

...Our room was perfect and the linen and cleanliness very good...

...The only negative I would say about the room (and the reason I've not given 5 stars) was that the cleaning wasn't 100%... Due to our long journey we put the do not disturb sign up but this must have meant that we missed the early morning housekeeping, as even though we removed the sign and left by late morning no housekeeping came the rest of the day...

...The room was cleaned to perfection each day and extra coffee and towels left daily at my request... The pool area was clean, spacious and I loved the retractable roof... The gym areas looked nice as well...

...The day of the marathon they were giving out ice packs and fresh towels for the runners; I thought that was a nice touch...

...Housekeeping knocking on door at 9:30 to clean room on day of check out...

...The room and hotel were fairly clean though the carpet in our room was definitely a little grungy...

...Lines to check in moved orderly and swiftly... The room was clean, everything was in order... Two complimentary bottles of spring water... Blackout shades on the window, safe in the closet... The pool area was clean and modern, thoroughly enjoyable and on this visit open from 5am through 11pm, so it was available when I wanted to use it and never too crowded even for a holiday weekend... I interacted with the housekeeping staff and an engineering/maintenance technician, who were both friendly...

...Housekeeping responded immediately for a question about the shower... Parking was reasonable and quite accessible... Connections to other restaurants and hotel via the inside walkway was very pleasant...

...It was only lovely stay: lovely room, great housekeeping, very comfortable beds...

...I also used a Lush bath bomb Thursday evening shortly after I arrived...

...The room was large and clean, the beds were very comfy, TV was good and I could even log onto my Netflix account...

...My stay was $400/ night and I expect a clean room at the very least... When I called back to ask how can I be assured my room is clean and free of MICE, all he said was that’s why we moved you to another room and even mentioned how the housekeeper didn’t find the mice in the room...

...It was clean, quiet, and comfortable and the staff was very nice...

...To make things worse, the shower head flow is so slow that it takes ages to complete your shower...

...Moreover, we had gernally good experiences with the staff, with a special shout-out to the staff at the restaurant around breakfast time who were amazing with the kids...

...Our room was perfect and the linen and cleanliness very good... The waiting staff at breakfast and in the bar need to remember customers come first... Concierge & reception staff very helpful...

...A very nice welcome at reception and an upgrade to a suite which was fantastic... The room had everything we needed - a good sized fridge, safe, ironing board, hairdryer, toiletries, a well appointed work space (separate from the bedroom), a comfortable seating area...

...They could have at least charged me for the inferior room and refunded the rest... I don’t think I could walk in and demand a room I didn’t pay for, yet somehow the management at the Sheraton Hotel thinks they can substitute an inferior room... Just learn from me, book at another hotel if you care about hospitality and common decency...

...The room was cleaned to perfection each day and extra coffee and towels left daily at my request... We chose the Flour bakery and coffee shop which was just a few steps across the street... The front desk staff was helpful... Trevor at the front desk was especially welcoming to us and gave us some great tips for Boston...

Overall the hotel was very nice, friendly staff and good service... The hotel bar opens at 4pm daily and has really great staff...

...The guys/bartenders:Tran, Ervin, Emerson and Ben make you feel so very special and go out of their way to make sure you are happy and the drinks are perfect. They make the bestest espresso Martini north of Florida!... I love these guys and if you feel alone, just sit up to the bar and start talking with any of the bartenders and you’ll want to take them home with you!...

...I found a lot across the street and paid ~$40 through Parking Whiz... They do offer early check in if your room is ready... We checked in about 11 AM and got right into our room... Glayson checked us in and was humorous and personable... Combined with an early check in, Glayson made a powerful and positive first impression... The hotel is close to Hynes Convention Center station and the Prudential station... We debated taking the T to/from Fenway but chose to walk... It was about a 10-15 minute walk each way and we were so pleased with our choice of the Sheraton...

...Very well situated near the centre of the city... We were upgraded to a large room that was very comfortable... We had breakfast on both days at $22 for the continental and $30 for the full buffet - very good...

...Our room was comfortable though and had a king-sized bed, large t.v., refrigerator, and a beautiful view of the Charles River and the pretty Back Bay neighborhood... There's a market area in the lobby where we were able to grab breakfast to go in the mornings - fresh fruit, tasty yogurt parfaits, and homemade breakfast sandwiches and also a restaurant in the lobby... The day of the marathon they were giving out ice packs and fresh towels for the runners; I thought that was a nice touch...

...The front desk staff were cordial, patient, professional and efficient. Lines to check in moved orderly and swiftly... I was warmly greeted and made it to my room in short order... Two complimentary bottles of spring water... The air conditioning/heater worked perfect, there was tremendous water pressure in the bathroom and a hair dryer... I have zero complaints and feel I got what I expected, or a little more for the money... The pool area was clean and modern, thoroughly enjoyable and on this visit open from 5am through 11pm, so it was available when I wanted to use it and never too crowded even for a holiday weekend... I interacted with the housekeeping staff and an engineering/maintenance technician, who were both friendly... I also found coffee, hot cider and cookies set out in the lobby at certain times...

...Housekeeping responded immediately for a question about the shower... Overall, service was very polite and attentive... Parking was reasonable and quite accessible...

...Upon booking I received an email asking me to join the elite line for their loyalty members and stood there for fifteen minutes while they serve everyone in the other line...

...I was here for a conference and had nothing but problems from the second I checked in until I decided to check out a day early, move my flight up and go home... When I checked out and the woman behind the counter pointed out I was leaving a day early, her only follow up was “You know we’re still going to charge you, right?” Not a single question about the quality of the visit...

...We waited for 45 minutes in the Bonvoy line just to reach the front desk for check in...we had mobile check in but were told it wouldn't work in our tower... At check out in the morning, we stopped at the desk and nicely detailed to the very friendly front desk agent the mold in the tub tile and caulking, the unknown and disturbing substance on the ceiling of the bathroom, the stained towels, etc...

...My compliments to Amy at the front desk. I am Titanium and she certainly treated me like it... She found me a great room with a view of the river and whenever I went by the front desk, she made sure to ask if I needed anything... Nice hotel made better by great people...

...Unfortunately the hotel luggage man put our bags in wrong room and then took 20 mins to figure out what the problem was... Hotel desk staff weren’t overly helpful...

...I come to boston often and decided to stay at the Sheraton because it was walking distance to my work... My stay was $400/ night and I expect a clean room at the very least... Called front desk and all they did was move me to another room... When I called back to ask how can I be assured my room is clean and free of MICE, all he said was that’s why we moved you to another room and even mentioned how the housekeeper didn’t find the mice in the room...

...The lobby and guest areas were much nicer but were so busy you did not want to even go in them... The one good thing is the staff was really friendly and helpful...

...To make things worse, the shower head flow is so slow that it takes ages to complete your shower... You end up spending more time under the shower head considerably, taking away this advantage...

...Nestled in the vibrant Back Bay Area, the hotel offers easy access to many parts of the city, making it an ideal choice for those looking to explore Boston. The views from my 16th-floor room were truly captivating, providing a stunning panorama of the city of Boston... However, it was evident that the hotel could benefit from some much-needed refurbishment... Their friendly and accommodating demeanor was consistent with the warm hospitality I've come to expect from Boston establishments... For business travelers seeking a convenient location and a place to lay their head, the Boston Sheraton is a reasonable choice... However, it's important to note that the property could greatly benefit from a facelift to elevate the overall guest experience... With a bit of refurbishment, this hotel has the potential to shine even brighter and offer a more memorable stay for its visitors...

We chose the Sheraton due to its proximity to Fenway park ( about .7 miles)... It is very close to many places to eat and even more places to shop... Check in was easy even though they only had 2 front desk people checking a large line of people in... The water pressure was fantastic though... The pool area was nice with a retractable roof, but the fitness rooms, especially the weight room was a little lacking given the size and class of the hotel... I give it 4 stars for its proximity to everything, the beds and the spacious room...

Stayed here for a conference so was an ideal location. The room itself was very spacious with stunning views of Boston... The bed was very comfortable and good storage space... Staff were very helpful, and the pool was a great bonus!... Lots of great restaurants around too...

...A very nice welcome at reception and an upgrade to a suite which was fantastic... Large windows down one side so a great view across the Charles River... The room had everything we needed - a good sized fridge, safe, ironing board, hairdryer, toiletries, a well appointed work space (separate from the bedroom), a comfortable seating area... There are gyms for cardio and weights (my husband loved the peloton bike)... The pool with the retractable roof was perfect at the end of a hot day... The outdoor courtyard area had sunloungers which was a lovely quiet area to sunbathe away from the pool games... This is definitely a USP for this hotel as not many have this outside space in the city, but I don't think they're making the most of it - again it seemed a bit tired with empty planters and weeds growing around the edges of the flagstones... The public areas are very spacious and there is a great bar with lovely food... In a good area which is easy to walk around, we enjoyed a walk along the river with an ice-cream... There is also a door that opens directly into the Prudential Centre so you literally have shops, cafes and restaurants right on the doorstep... All in all a great stay and we will definitely be back...

...Our 28th floor river side view was wonderful. Our room only contained one nightstand and the bathroom was a bit small but otherwise very comfortable... The room was cleaned to perfection each day and extra coffee and towels left daily at my request... The hotel was in a good location for walking to subway station and Fenway Park... The nearby Prudential Center was good for shopping or a quick bite... We chose the Flour bakery and coffee shop which was just a few steps across the street... The front desk staff was helpful... Trevor at the front desk was especially welcoming to us and gave us some great tips for Boston... The pool area was clean, spacious and I loved the retractable roof... A great place to sit and relax or swim... The gym areas looked nice as well...

Overall the hotel was very nice, friendly staff and good service. The hotel is connected to a large shopping mall and is a short walk from the city centre which is really great... The hotel bar opens at 4pm daily and has really great staff...

I was so excited to spend the 4th of July with my fiancé with a view of the fireworks from this hotel...

The hotel itself is really nice,but the Sheraton Side Bar Grille is a hoot! The guys/bartenders:Tran, Ervin, Emerson and Ben make you feel so very special and go out of their way to make sure you are happy and the drinks are perfect... They make the bestest espresso Martini north of Florida!... The crab dip and fried wontons are to write home about and the hummus with pita and vegetables is a full meal right there... Whenever we return to Boston, I want to stay a the Sheraton and eat and the Side Bar!!!...

We chose this hotel for its proximity to Fenway Park... They do offer early check in if your room is ready... We checked in about 11 AM and got right into our room... Glayson checked us in and was humorous and personable... The hotel is close to Hynes Convention Center station and the Prudential station... It was about a 10-15 minute walk each way and we were so pleased with our choice of the Sheraton...

...Stayed in this hotel for a couple of nights. Very well situated near the centre of the city... Also, the hotel is part of a shopping complex that houses many good shops and restaurants... We were upgraded to a large room that was very comfortable... We had breakfast on both days at $22 for the continental and $30 for the full buffet - very good...

...It was perfect for that, right on Boylston Street and close enough to walk to the finish line. It's also conveniently attached to the Prudential Center that has some nice shopping and access to numerous restaurants... Our room was comfortable though and had a king-sized bed, large t.v., refrigerator, and a beautiful view of the Charles River and the pretty Back Bay neighborhood... There's a market area in the lobby where we were able to grab breakfast to go in the mornings - fresh fruit, tasty yogurt parfaits, and homemade breakfast sandwiches and also a restaurant in the lobby... The day of the marathon they were giving out ice packs and fresh towels for the runners; I thought that was a nice touch...

...The gym is open 24 hours, but if you want to use it between 11pm-5am you need to call someone to unlock it for you. Overall the facilities are nice, although my stay coincided with a youth event at the hotel, so the common areas were congested with hundreds of high schoolers...

...I have found the lobby to be grand, well appointed and inviting. The front desk staff were cordial, patient, professional and efficient... Lines to check in moved orderly and swiftly... I was warmly greeted and made it to my room in short order... The room was clean, everything was in order... In the room is an iron, an easy chair, a desk with chair, a side table, night stand, 50+ inch LG television, coffee maker and supplies, a micro refrigerator, iron and ironing board... Two complimentary bottles of spring water... Blackout shades on the window, safe in the closet... The air conditioning/heater worked perfect, there was tremendous water pressure in the bathroom and a hair dryer... The olympic sized pool with depths from 3 feet to 5 feet on the 5th floor was astounding... The pool area was clean and modern, thoroughly enjoyable and on this visit open from 5am through 11pm, so it was available when I wanted to use it and never too crowded even for a holiday weekend... I also found coffee, hot cider and cookies set out in the lobby at certain times... I tried the cafe... decent food and prices...

...Housekeeping responded immediately for a question about the shower... Parking was reasonable and quite accessible... Connections to other restaurants and hotel via the inside walkway was very pleasant...

...The hotel is centrally located for shopping and not far from Fenway Park or the Charles River. My room had a great view and was quiet... The weather was not great so I had a nice meal at the hotel and enjoyed the coffee at the marketplace... The gym is better equipped than most hotels... Good choice for family or business travel...

...The room was large and clean, the beds were very comfy, TV was good and I could even log onto my Netflix account. Facilities were great, walk through the shopping centre to the Metro system... Amy on the Concierge desk was extremely helpful and gave us great information...

Ya’ll, I stayed here one night... The lobby and guest areas were much nicer but were so busy you did not want to even go in them...

...I come to boston often and decided to stay at the Sheraton because it was walking distance to my work... My stay was $400/ night and I expect a clean room at the very least...

...The location provides easy access to numerous locations and sites. We enjoyed the mattresses and a few good nights sleep and also the hospitality of the hotel's staff...