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Sheraton Boston Hotel

#48 of 82 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
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39 Dalton Street, Prudential Center, Boston, MA 02199
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Breakfast for 2 Included
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1,538 Reviews from our TripAdvisor Community

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Showing 1,331: English reviews
Saint Louis, Missouri
Level Contributor
3 reviews
3 of 5 stars Reviewed yesterday NEW

During a conference stay, I attempted to check in and was met with minor issues. The first guest service agent wasn't really rude, just a bit curt and NOT helpful at all (shame on you!). Suddenly, guest service agent, Wallace, appeared and saved the day. He was very cool and calm, as I was getting a bit irritated. He went... More 

Helpful?
Thank GreeneBns
Seattle, Washington
Level Contributor
316 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed as a family for a function for business. Everything is in walking distance in Boston. The location of this hotel was a fantastic location for dining, entertainment and a safe place to just walk around. The staff at staff at the main check in needs a bit of work on a customer service level but thank the lord... More 

Helpful?
Thank Htimmerman
Boston, Massachusetts
1 review
5 of 5 stars Reviewed yesterday NEW

Just got surprised engaged yesterday at the Fenway, and I'm so glad we are staying at the Sheraton. Awesome room service (with mimosas; you're welcome). We're having a great time, and it's walking distance to everything.

Helpful?
Thank inkkage
Washington DC, District of Columbia
Level Contributor
284 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is a reasonably typical Sheraton property. But the location is better than most, and the rooms seem to be much better than most. We had a very large group of electrical engineers there for a conference, and the place accommodated all of our wishes. I can not think of any complaints (maybe the Starbuck's is slow -- but they... More 

Helpful?
Thank QQ1234
London
1 review
5 of 5 stars Reviewed 3 days ago NEW

Lounge faces the Charles River with a beautiful vista. Complimentary breakfast available for SPG guests includes juices, great selection of pastries, old fashioned oatmeal & other cereals, various coffees and teas, plus 3 to 4 different fruits. Longtime servers include Yu Mei, Chui, and Mensura who have been there for the 15 years that I have been a regular customer.... More 

Helpful?
Thank jwhite98
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear jwhite98, I am so glad to hear that all of our club managers and attendants have taken such great care of you during the past 15 years! I know they'll be happy to hear that as well. We look forward to seeing you again soon! Warm regards, Angela Vento General Manager More 

Ashland, Massachusetts
1 review
5 of 5 stars Reviewed 3 days ago NEW

Tia D., Ali C., Tina and Saba are friendly smiling faces to see early in the morning at Starbucks one or two times a week when I go into Boston to work. It's a great group! They always try to anticipate what I'm going to order, even though I change it up on them all the time. They're always so... More 

Helpful?
Thank Mark_U_2016_2016
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Mark_U_2016_2016, I'm so glad to hear that you've enjoyed interacting with Tia, Ali, Tina, and Saba! It can get quite busy in there; I know they'll be thrilled to hear that you appreciated their helpfulness and anticipation. We look forward to seeing you again as well! Warm regards, Angela Vento General Manager More 

Bloomfield
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed at the Sheraton Boston in Copley Square for two nights last week for a meeting. I had been there many years ago, and wasn't looking forward to it, as my recollection was that the property was just average. I was pleasantly surprised at the hotel overall, including the efficient check-in process. I was given an upgrade to a... More 

Helpful?
Thank nancybD4921SD
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear nancybD4921SD, Thank you so much for letting us know how your recent stay was! I'm so glad to hear that your return visit was a pleasant surprise and that you were able to enjoy our fantastic views. We look forward to welcoming you back again soon! Warm regards, Angela Vento General Manager More 

Baltimore, Maryland
1 review
3 of 5 stars Reviewed 3 days ago NEW

I have been a starwood preferred guest and get to stay at various SPG affiliated hotels. I dont review hotels in general, as it is expected for an international chain to provide quality service. During my travel, very often comes a time that the hotel is more than just a building. My recent travel was related to a conference and... More 

Helpful?
Thank XohaibAkhtar
1 review
5 of 5 stars Reviewed 3 days ago NEW

Tia D. and James are terrific, friendly Starbucks folks! Always knew exactly what I wanted, especially in the wee hours of the morning! I'll miss the chats with them (and others who also work there in the early morning) when I'll leave Boston.

Helpful?
Thank Sanjay C
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Sanjay C, Thank you so much for your kind words about Tia and James! I'm sure they will be thrilled to hear that you've enjoyed your morning chats. We hope to see you again when you're back in Boston! Warm regards, Angela Vento General Manager More 

1 review
5 of 5 stars Reviewed 4 days ago NEW

This is an excellent hotel in the best location in town. But what is hard to beat was the kindness and attentive service we received in the Apropos restaurant during breakfast. Eugenia was the most careful server, serving us with a smile and stories about her family. We will miss her friendly attention and will be back for sure.

Helpful?
Thank E. A
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear E. A, I'm thrilled to hear that you enjoyed your breakfast in Apropos! Eugenia continuously shares her warmth and attentiveness to our guests, and she'll be glad to hear that you enjoyed her company! We look forward to welcoming you back again soon! Warm regards, Angela Vento General Manager More 

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Staying in Back Bay

Neighborhood Profile
Back Bay
Wander around this quintessential neighborhood in the heart of Boston for high-end shops, restaurants, and the feeling of city bustle. Its most identifiable skyscrapers, the Prudential Center and John Hancock Tower, are highlights of the city skyline. Visit Newbury street to explore unique and trendy boutiques – as well as every other kind of store imaginable – all housed in beautiful brownstone buildings. In nice weather, restaurant patio seating is packed with Bostonians and tourists alike soaking up the sunshine and enjoying the food. Commonwealth Ave offers a beautiful stroll down residential tree-lined streets. Keep walking towards the Charles River and enjoy a beautiful view by the water. In warmer months, people run and bike on paths running along the esplanade, and sail and kayak on the Charles River. Boylston street, also full of shops, bars, and restaurants, is the finish line of the Boston Marathon. Head towards Copley Square and check out the Boston Public Library, which is particularly beautiful from the Dartmouth street entrance.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
Official Description (provided by the hotel)
Business-friendly Sheraton Boston Hotel, which is connected to Hynes Convention Center, is 4 miles from Logan Airport and close to the Shops at Prudential Center, Copley Place, and Newbury Street. ... more   less 

Additional Information about Sheraton Boston Hotel

Address: 39 Dalton Street, Prudential Center, Boston, MA 02199
Location: United States > Massachusetts > Boston > Back Bay
Price Range: $255 - $574 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Boston Hotel 4*
Number of rooms: 1220
Reservation Options:
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Also Known As:
Sheraton Hotel Boston
Boston Sheraton
Hotel Style:
#19 Green Hotel in Boston
#33 Luxury Hotel in Boston
#36 Family Hotel in Boston
#39 Business Hotel in Boston
#52 Romantic Hotel in Boston
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