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Sheraton Boston Hotel

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#48 of 82 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
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Sheraton Boston Hotel
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1,637 Reviews from our TripAdvisor Community

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Showing 1,417: English reviews
Boulder, Colorado
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

I don't normally write reviews for large hotel chains. The rooms and beds have a standard level of comfort that seems to be consistent from place to place. The Sheraton Boston is no exception. It's very comfortable. What merits comment is how incredible the staff was on an extremely busy weekend. The hotel hosted three large conferences, yet every time... More 

Helpful?
Thank highmtnsgirl
Boston, Massachusetts
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

I work around prudential and I usually visit Starbucks at Sheraton hotel after lunch. Meron G. And William L are the best friendly people I met in a customer service. Their smiles makes me visit that place so often. Great service. Job well done!

Helpful?
Thank matiamel
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear matiamel, I'm so glad that Meron and William have made you feel so welcomed at our Starbucks! They'll be happy to know that you continue to come just to see their smiles. Warm regards, Angela Vento General Manager More 

Boston, Massachusetts
1 review
4 of 5 stars Reviewed 2 days ago NEW

Stayed here for the Billy Joel Fenway concert. The Good: or should I say the EXCELLENT, is your concierge Lisa MacNeil! When hearing that I was headed to the concert with a friend who's husband was unable to use the ticket due to his unexpected deployment to Iraq, she was more than happy to upgrade our room and treat us... More 

Helpful?
Thank carroll91
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear carroll91, Thank you so much for letting us know about your recent stay with us! Although the check in process started out as less-than-ideal, I'm so glad to hear that Lisa was able to quickly turn the situation around. I hope that you enjoyed the concert and that we are able to welcome you back soon! Warm regards, Angela... More 

Madison, Wisconsin
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Wow beautiful clean room and great helpful staff. And look at this view. Can't wait to taste the food. Comfy bed, not too hard. And a great location, lots of shopping. And food. And seafood. And sushi.

Helpful?
Thank Shelley H
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Shelley H, I'm glad to hear that you are enjoying your stay! Boston sure does have some great cuisines to try. Warm regards, Angela Vento General Manager More 

Leominster, Massachusetts
Level Contributor
6 reviews
5 of 5 stars Reviewed 3 days ago NEW

Shopping at the Prudential Center or on Newbury Street, dining at the Capital Grille, or talking a leisurely walk over to the Fenway Park area, the Sheraton Boston Hotel is the perfect location. We love staying there because of the location, the facilities, and especially the staff! Their customer service attitude is #1.

Helpful?
Thank Paula C
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Paula C, Thank you so much for staying with us! I'm so glad to hear that you enjoyed the location and that the staff took such great care of you. They truly do love their jobs, and they make sure each and every guest is well taken care of. We hope to see you again soon! Warm regards, Angela... More 

Memphis, Tennessee
1 review
5 of 5 stars Reviewed 4 days ago NEW

very user friendly hotel with really friendly and helpful employees...at check in Clay was great...easy.......Puika, the concierge was great !!!..really knew the town and where what and how !!!!!..the maid on our floor,Sok Fong Lee was super...efficient,friendly..I will go back

Helpful?
Thank cfsderm
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear cfsderm, Thank you so much for telling us about your recent stay! Clay, Puika, and Sok will be thrilled to hear that they made your stay a pleasant one and that you found them to be so friendly and welcoming. We look forward to seeing you again soon! Warm regards, Angela Vento General Manager More 

Concord, New Hampshire
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

We had a long day and just wanted to relax in the lounge at the Sheraton. It was a very busy night there was a conferance for the weekend so the lounge was busy. Our thoughts were it was going be a long time to get waited on. We had sat maybe two minutes and over came our waiter Steven... More 

Helpful?
Thank benny44321
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear benny44321, Thank you so much for taking the time to let us know about your recent experience at the Sheraton. I'm so glad that Steven took such great care of you and your needs. I'll make sure he is recognized for his hospitality! We look forward to seeing you again! Warm regards, Angela Vento General Manager More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

After an unfortunate start with a few foul smelling rooms, we were taken in hand by the wonderful Luzia whose thoughtfulness, care and willingness to make an extra effort put our stay back on track. She was determined to make it work for us and her customer service set the tone for the rest of our stay. Add a great... More 

Helpful?
Thank Belleviewer
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Belleviewer, I'm so glad that Luzia was able to turn around your initial experience. She has so much warmth and pride in her job, and I'm thrilled that she took such great care of you. She'll be happy to hear that! We hope to see you again! Warm regards, Angela Vento General Manager More 

Drogheda, Ireland
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

This is such a fab hotel located in a brilliant part of town. It is attached to a shopping centre so everything is so accessible. Rooms are lovely and big. Starbucks coffee available in hotel lobby. Loved staying here. Staff very friendly. It's a very busy hotel. There's a great buzz here and Cheesecake Factory is just outside too. The... More 

Helpful?
Thank Fiona M
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Fiona M, Thank you so much for letting us know about your recent stay! I'm so glad to hear that you enjoyed our great location and that the staff were warm and welcoming. We look forward to seeing you again! Warm regards, Angela Vento General Manager More 

Los Angeles, California
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Honestly, I'm not a big fan of Sheraton or Starwood resorts. I stayed in Sheraton Boston for a business trip. This hotel is probably suitable for a business traveller: tidy, affordable, and well-located. Still, it's far from a luxurious resort. The deluxe room is so small and business center/ meeting rooms are old. I won't choose here for my private... More 

Helpful?
Thank Ariel_Xianne
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Ariel_Xianne, Thank you for taking the time to let us know about your recent stay. I'm glad you were able to find our accommodations suitable for business needs, as our hotel does welcome so many conferences throughout the year. As we continue to elevate the guest experience, we do hope that you will consider staying with us should your... More 

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Staying in Back Bay

Neighborhood Profile
Back Bay
Wander around this quintessential neighborhood in the heart of Boston for high-end shops, restaurants, and the feeling of city bustle. Its most identifiable skyscrapers, the Prudential Center and John Hancock Tower, are highlights of the city skyline. Visit Newbury street to explore unique and trendy boutiques – as well as every other kind of store imaginable – all housed in beautiful brownstone buildings. In nice weather, restaurant patio seating is packed with Bostonians and tourists alike soaking up the sunshine and enjoying the food. Commonwealth Ave offers a beautiful stroll down residential tree-lined streets. Keep walking towards the Charles River and enjoy a beautiful view by the water. In warmer months, people run and bike on paths running along the esplanade, and sail and kayak on the Charles River. Boylston street, also full of shops, bars, and restaurants, is the finish line of the Boston Marathon. Head towards Copley Square and check out the Boston Public Library, which is particularly beautiful from the Dartmouth street entrance.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Business-friendly Sheraton Boston Hotel, which is connected to Hynes Convention Center, is 4 miles from Logan Airport and close to the Shops at Prudential Center, Copley Place, and Newbury Street. ... more   less 

Additional Information about Sheraton Boston Hotel

Address: 39 Dalton Street, Prudential Center, Boston, MA 02199-3901
Location: United States > Massachusetts > Boston > Back Bay
Price Range: $225 - $572 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Boston Hotel 4*
Number of rooms: 1220
Reservation Options:
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Also Known As:
Sheraton Hotel Boston
Boston Sheraton
Hotel Style:
#20 Green Hotel in Boston
#35 Luxury Hotel in Boston
#36 Family Hotel in Boston
#39 Business Hotel in Boston
#52 Romantic Hotel in Boston
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