SHERATON BOSTON HOTEL

Disappointing expensive hotel that stop caring and lost it. Avoid

Avoid. For charging around USD600 a night, it is not worth it. You walk in and get the fake- not caring robot like experience from the receptionist. They pretend they listen but are just doing the routine. It is one of those places where the staff don’t care anymore since hotel guests come and stay here anyways for the conferences. Horrible for the Marriott Bonvoy brand. Here is the USD600 view for you. See below. Hope you like rooftop AC ducts. …

Date of stay: September 2019Trip type: Traveled on business

Dear 902sc, We certainly appreciate your business and apologize that our service felt impersonal. Our team genuinely cares about providing a great stay for our guests, and we regret that we did not meet your expectations. Please know we are competitively priced with hotels of the same caliber, and we will also work with our team to ensure a better experience for our guests. Thank you for sharing your feedback. It would be our pleasure to host you the next time you visit Boston. Joe Dembek, General Manager

Food trip

The only fault was the receptionist : it was booked by my friend since we do this every other month and it was my friends turn to do the planning so it was under her name but of course pay my share . I’m a Marriott Bonvoy member so I asked him if my stay can be credited to get points . Unfortunately since it was under her name I couldn’t credit a point. That’s my only negative review otherwise the hotel situated in the area where we can have easy access to the train and also the free Logan express ride to the hotel . It’s connected to mall and convention center so for down time you got plenty of restaurant to choose and shop .…

Date of stay: September 2019Trip type: Traveled with friends

Dear mtsiembra, Thank you for the review of Sheraton Boston Hotel and for being loyal to our brand. We are delighted you had a pleasant stay and that you could reap the benefits of our prime location in the thriving neighborhood of Back Bay. However, we are sorry for not meeting all of your expectations. We appreciate your business and hope to welcome you and your friend back soon. Joe Dembek, General Manager

Good hotel in good location

If you happen to arrive at this hotels main entrance during one of the almost always busy ,sometimes madhouse moments , you could be excused for thinking "what have I come to?...is it always like this?. However , the staff to their credit , appear to cope very well with the constant numbers of vehicles / people coming and going. Likewise inside at reception , any staff I encountered managed to stay generally cheerful and helpful despite the constant queues and inevitable problems. The hotel is very well located being convenient for shopping , dining and transportation. It is also linked directly to Prudential mall , Hynes convention center , and Copley place mall. All public areas are bright and spacious and along with the rooms and corridors , are kept spotlessly clean. The hotel offers a whole range of facilities including convention / meeting areas ,ballrooms , swimming pool , dining , spa treatments and car rental. Not really many negatives....the cost of breakfast in the main dining area is a bit over priced , although it was nicely presented and offered in very comfortable surroundings. Alternatively , you can eat for slightly less in the market diner area. The cost of overnight parking is also a bit steep . Nowadays not providing free , decent speed wi-fi , seems almost prehistoric. Would I head for this hotel on any future visit to Boston..definitely . I would also recommend it to anyone else who is going to be in the city for business or pleasure.…

Date of stay: August 2019

Value

Service

Sleep Quality

Room Tip: Rooms on higher floors give you wonderful views over the city.

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Dear clydecoasters, It was delightful to read that you enjoyed your stay at the Sheraton Boston Hotel. Thank you for your kind comments about our diligent staff and prime location. We are glad you were able to take advantage of all of our amenities and timeless hospitality. We appreciate your valuable feedback, and we hope to welcome you back soon. Joe Dembek, General Manager

Convienent Convention Center Hotel

Spent two nights at the Sheraton will attending a conference at the Hynes Center, indoor access to it as well as Prudential Center and Copley Place which was great for my wife while I was busy. Many choices of restaurants within easy walking distance a T stop for the green line. Marriott Bonvoy member got checked in at 10:30 am which was great and given a nice room on the 19th floor with a river view. Room was a king plenty of room bathroom is a bit small but who needs a huge bathroom. I did ask for an upgrade to a club level room but was told at an additional $60 a night so not worth it. As an aside when I have stayed at Sheraton's in the past if available I have always gotten a free upgrade to the club level or for a very minimal amount but that was prior to Marriott taking over so policy may have changed. Pool and fitness areas were great and open at 5 am so I was able to swim and work out before my training. Overall nice stay I would stay again if in the area…

Date of stay: September 2019

Value

Cleanliness

Service

Dear afc104, Thank you for choosing the Sheraton Boston Hotel, while you were here for attending a conference. Your loyalty is important to us. We love welcoming our Marriott Bonvoy members and reading your positive feedback. We are delighted you liked our spacious accommodations and that you were able to take advantage of our onsite pool and fitness center. Moreover, we are pleased our prime location with proximity to restaurants, and other attractions was perfect for your as well as your wife’s need. It was a pleasure hosting you, and we look forward to your next visit with us. Joe Dembek, General Manager

Very nice hotel

The Sheraton is in a great location near to Boston Common and the start of the Freedom Trail. There are numerous restaurants nearby. We couldn't see the parking straight away so got caught for valet parking which cost $58 per night... The room was comfortable and spacious but had to phone housekeeping to ask for our room to be made up (4 pm). This is quite an expensive hotel so I was surprised no toiletries were included. Staff were friendly and helpful.…

Date of stay: September 2019

Dear Pudsey378, Thank you for the generous rating of Sheraton Boston Hotel. We are delighted you enjoyed our prime location and that our comfortable accommodations pleased you. We also appreciate your valuable feedback about housekeeping as it helps us in perfecting our guest experience. We hope you will come back to see us soon. Joe Dembek, General Manager

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Sheraton Boston Hotel

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