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Sheraton Boston Hotel

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#48 of 82 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
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Sheraton Boston Hotel
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1,642 Reviews from our TripAdvisor Community

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Showing 1,421: English reviews
munich
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stay every year at the Sheraton Boston. A great location, wonderful rooms, and great service. In the Club Room we always look forward to seeing Memsura, who remembers us each time and greets us with a big smile. Rey from housekeeping was quick and great in solving an issue in the room. My son feels that this is his... More 

Helpful?
Thank jdsMunich
Vienna, Austria
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

You know what to expect from a Sheraton hotel. The facility as such was therefore very much ok - normal Sheraton standard. I liked the many charging facilities in the room. Rooms are quite spacioys also. Parking costs 53 UsD. They call it "24 hours fee". But that's actually a rib-off as it is valid only until 4 pm- even... More 

Helpful?
Thank ida194
Snellville, Georgia
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Amy Martinellyi went above and beyond my expectations. She took fantastic care of our family. Hats off to Amy for making my son's first Red Sox's game so special. We would definitely return. Hotel is close to Fenway, an easy walk. Nice to experience such kind hospitality in Boston. :)

Helpful?
Thank Tamfabulous
Switzerland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I've been to the hotel before and Starbucks as well, I get my Ice Late once in a while. Ali G at Starbucks in there is the most helpful friendly and good service.. looking forward to stay at Sheraton Boston Hotel again..

Helpful?
2 Thank Janicesumbo
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Janicesumbo, I'm so glad that Ali at Starbucks takes such great care of you. We love having you with us and we look forward to seeing you again! Warm regards, Angela Vento General Manager More 

Boulder, Colorado
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

I don't normally write reviews for large hotel chains. The rooms and beds have a standard level of comfort that seems to be consistent from place to place. The Sheraton Boston is no exception. It's very comfortable. What merits comment is how incredible the staff was on an extremely busy weekend. The hotel hosted three large conferences, yet every time... More 

Helpful?
Thank highmtnsgirl
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear highmtnsgirl, Thank you so much for taking the time to let us know about your recent stay! I'm so glad that the staff were always there to accommodate your requests and questions. They'll all be happy to hear that, even during the busiest times, they can provide that warm hospitality. We hope to welcome you back again! Warm regards,... More 

Boston, Massachusetts
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

I work around prudential and I usually visit Starbucks at Sheraton hotel after lunch. Meron G. And William L are the best friendly people I met in a customer service. Their smiles makes me visit that place so often. Great service. Job well done!

Helpful?
Thank matiamel
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear matiamel, I'm so glad that Meron and William have made you feel so welcomed at our Starbucks! They'll be happy to know that you continue to come just to see their smiles. Warm regards, Angela Vento General Manager More 

Boston, Massachusetts
1 review
4 of 5 stars Reviewed 5 days ago NEW

Stayed here for the Billy Joel Fenway concert. The Good: or should I say the EXCELLENT, is your concierge Lisa MacNeil! When hearing that I was headed to the concert with a friend who's husband was unable to use the ticket due to his unexpected deployment to Iraq, she was more than happy to upgrade our room and treat us... More 

Helpful?
Thank carroll91
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear carroll91, Thank you so much for letting us know about your recent stay with us! Although the check in process started out as less-than-ideal, I'm so glad to hear that Lisa was able to quickly turn the situation around. I hope that you enjoyed the concert and that we are able to welcome you back soon! Warm regards, Angela... More 

Madison, Wisconsin
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Wow beautiful clean room and great helpful staff. And look at this view. Can't wait to taste the food. Comfy bed, not too hard. And a great location, lots of shopping. And food. And seafood. And sushi.

Helpful?
Thank Shelley H
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Shelley H, I'm glad to hear that you are enjoying your stay! Boston sure does have some great cuisines to try. Warm regards, Angela Vento General Manager More 

Leominster, Massachusetts
Level Contributor
6 reviews
5 of 5 stars Reviewed 6 days ago NEW

Shopping at the Prudential Center or on Newbury Street, dining at the Capital Grille, or talking a leisurely walk over to the Fenway Park area, the Sheraton Boston Hotel is the perfect location. We love staying there because of the location, the facilities, and especially the staff! Their customer service attitude is #1.

Helpful?
Thank Paula C
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Paula C, Thank you so much for staying with us! I'm so glad to hear that you enjoyed the location and that the staff took such great care of you. They truly do love their jobs, and they make sure each and every guest is well taken care of. We hope to see you again soon! Warm regards, Angela... More 

Memphis, Tennessee
1 review
5 of 5 stars Reviewed 1 week ago NEW

very user friendly hotel with really friendly and helpful employees...at check in Clay was great...easy.......Puika, the concierge was great !!!..really knew the town and where what and how !!!!!..the maid on our floor,Sok Fong Lee was super...efficient,friendly..I will go back

Helpful?
Thank cfsderm
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear cfsderm, Thank you so much for telling us about your recent stay! Clay, Puika, and Sok will be thrilled to hear that they made your stay a pleasant one and that you found them to be so friendly and welcoming. We look forward to seeing you again soon! Warm regards, Angela Vento General Manager More 

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Staying in Back Bay

Neighborhood Profile
Back Bay
Wander around this quintessential neighborhood in the heart of Boston for high-end shops, restaurants, and the feeling of city bustle. Its most identifiable skyscrapers, the Prudential Center and John Hancock Tower, are highlights of the city skyline. Visit Newbury street to explore unique and trendy boutiques – as well as every other kind of store imaginable – all housed in beautiful brownstone buildings. In nice weather, restaurant patio seating is packed with Bostonians and tourists alike soaking up the sunshine and enjoying the food. Commonwealth Ave offers a beautiful stroll down residential tree-lined streets. Keep walking towards the Charles River and enjoy a beautiful view by the water. In warmer months, people run and bike on paths running along the esplanade, and sail and kayak on the Charles River. Boylston street, also full of shops, bars, and restaurants, is the finish line of the Boston Marathon. Head towards Copley Square and check out the Boston Public Library, which is particularly beautiful from the Dartmouth street entrance.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Business-friendly Sheraton Boston Hotel, which is connected to Hynes Convention Center, is 4 miles from Logan Airport and close to the Shops at Prudential Center, Copley Place, and Newbury Street. ... more   less 

Additional Information about Sheraton Boston Hotel

Address: 39 Dalton Street, Prudential Center, Boston, MA 02199-3901
Location: United States > Massachusetts > Boston > Back Bay
Price Range: $222 - $569 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Boston Hotel 4*
Number of rooms: 1220
Reservation Options:
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Also Known As:
Sheraton Hotel Boston
Boston Sheraton
Hotel Style:
#18 Green Hotel in Boston
#34 Luxury Hotel in Boston
#36 Family Hotel in Boston
#39 Business Hotel in Boston
#52 Romantic Hotel in Boston
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