Great location, beautiful building, top notch service. A very special thank you to Daisy, she was extremely accommodating and a pleasure to work with. Her restaurant suggestion made for a perfect evening and was the cherry on top of a fantastic night in Boston.
I can only repeat what others already have written. Superb location and a great hospitality of all staff members whom we met. Very spacious room overlooking beautiful city park which is just on the other side of the street. Efficient and silent AC. Three small points for improvement: 1) please call service to clean espresso machine at Sottovento. No foam on espresso and 2) Until 5 PM there is no place in the hotel, where you can have a drink or lunch. 3) It will be nice to have in the room a coffee and tea makers.
Great location, Great rooms, Friendly staff, BUT..... We experienced a blend of excellent, mediocre and poor service. I accidentally booked an accessesable room (no bathtub) so I asked if we could switch to a regular one. The font desk informed me that unfortunately, the hotel was fully booked. After 20 min I checked the site and pointed out that on their website, many rooms were available for the exact dates of our stay. They confered and behold, regular rooms were indeed available but the room was only ready 3:45. Got to the room and the bathtub was broken. A maintenence person came up and took a look but never returned or fixed the issue. The was disappointing since we waited 4 hours (we were checking in early so only 45 minutes past the actual check in time) for a room with a bathtub. The next day, I asked for (2 hour) late checkout. The front desk said this was impossible as the hotel was at 100% capacity. Again, I pointed out the I can still book any room type on the site. They confered and let me know that indeed, the could offer late checkout. When I stay at 4 seasons the expectation is exceptional service. I would describe the front desk service (valet, restaurant and spa had excellent service) as OK. Thanks!…
He was excellent. Polite, informative, professional, and friendly. He was also punctual, patient, & thoughtful. The Four Seasons Boston has really terrific personnel. Everyone is ready to help with whatever problem may occur or if information is needed.
We stayed here for the first time and will come back. This is such a great place to stay and explore the city. Beside the location, the rooms are very nice and spacious, the service is very nice and friendly and extremely well trained. A feel of almost being at home.
Boston has two Four Season branded hotels, we stayed at the older one, located near the park and in the heart of all attractions and night life Boston has to offer. The room was spacious, bathroom a little dated and a great spa and swimming pool overlooking the park. Limited food available, but service was kind and professional. We enjoyed our stay
Four Seasons Boston is my most favorite hotel in Boston. My family stayed there for 14 nights last month. We had great experience and lovely memories there. Except for it’s primary location that is beside the public garden and perfect access to tons of restaurants and bars and China town, the customer service staff and hotel atmosphere are super friendly and warm. We remember the free nuts and snacks in the secret Vault rooms, the lemonade every afternoon, the free coffee and tea and bottle waters in the lobby everyday, the small but cute swimming pool, etc. All are the best in town!!!
Really enjoyed our stay at the Four Seasons in Boston. Fantastic location, right opposite the gardens in central Boston. Super friendly staff. Rooms were very high quality and great size. Breakfast and dinner was great at the hotel. Complimentary drinks in the cafe and sweets etc in the Vault which our children adored! Will definitely return.
If you are searching for the best hotel to stay at in Boston, look no further! Whether it be cleanliness in the lobby and other shared areas due to Penpa working hard to ensure this, quality of housekeeping in the rooms thanks to Vanessa, timely room service with extreme generosity from Rachid, or the most memorable dinner experience at Aujourd'hui thanks to Zhyra and Alex, the Four Seasons Boston location never came up short. The ambiance of the hotel only goes so far, as the employees are truly what has made this stay unlike any other. It was my first time staying at the Four Seasons and it will most definitely not be the last.
We had a wonderful family vacation in Boston. If you are thinking of a place to stay, I would highly recommend this Four Seasons. Alejo at the front desk was very helpful, and the baristas (Willy, Jake and Cole) were so engaging. Every part of the hotel was immaculate, We met Raquel in the lobby and shared with her how impressed we were with the quality of people working there were, to find out that she had a lot to do with it! Thank you for making our visit one to remember.