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The Liberty, a Luxury Collection Hotel, Boston

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215 Charles Street, Boston, MA 02114-3001
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Liberty, a Luxury Collection Hotel, Boston
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#52 of 96 hotels in Boston
Location
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Value
GreenLeaders Bronze level
The Liberty Hotel is a blend of history, high-style luxury and hometown warmth—the ideal place for a quintessential Boston experience. Located at the foot of Beacon Hill, The Liberty Hotel is steps away from outdoor fun on the Esplanade and posh shopping boutiques along Charles Street. A national historic landmark and architectural gem built in 1851, The Liberty is the imaginative transformation of the storied Charles Street Jail into a 298-room luxury hotel. The hotel offers sweeping views of the city skyline and the Charles River with a variety of luxury guest rooms including a 2,200 square foot Presidential Suite, and nine additional suites. An inspiring story of adaptive reuse, the converted property has been recognized by the prestigious Massachusetts Historical Commission “Preservation Award for Adaptive Reuse,” the “Preservation Achievement Award for Significant Renovation and Restoration” from the Boston Preservation Alliance and an “Award of Excellence” granted by the Urban Land Institute. The Liberty Hotel was also named to Condé Nast Traveler’s “Hot List” and Boston Magazine’s “Best of Boston” list. The Liberty welcomes each visitor with its rich history, unique architecture, and luxury service to create an unrivaled guest experience.
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Room & Suite (283)283
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Pets Allowed ( Dog / Pet Friendly )
Car hire
Paid private parking on-site
Wifi
Paid internet
Yoga classes
Fitness classes
Restaurant
Breakfast available
Complimentary welcome drink
Wine / champagne
Canoeing offsite
Evening entertainment
Nightclub / DJ
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Baggage storage
Concierge
Newspaper
Non-smoking hotel
ATM on site
Doorperson
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Bathrobes
Air conditioning
Desk
Fireplace
Minibar
Cable / satellite TV
Bath / shower
Housekeeping
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Luxury
Languages Spoken
English, French, Russian, Spanish and 11 more
Hotel links
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1,139Reviews18Q+A100Room tips
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GoingPlacesQkly wrote a review Sep 17
1 contribution
We decided to stop by the Liberty coming down from a family trip to Maine. My husband and I have stayed at the Liberty Hotel in the past (pre-baby) and we loved it there. Understandably, we were prepared for our stay to be a bit different this time due to the health crisis we’re living through right now. We stayed at another Bonvoy property in Maine and we were really pleased with the cleanliness. The hotel in Maine was pristine (hand sanitizer everywhere, even in front of every elevator call button, constant cleaning, etc.) so we were expecting the same level of cleanliness at the Liberty. We were sorely disappointed to see that the Liberty was not taking all available options to offer a safe and clean environment for their guests. Hand sanitizer was sparse, in fact they just had some in front of check in and at the Lobby elevator to the guest rooms. There was no sanitizer on the guest floors and none at the other elevator to the ground floor. The halls looked dusty and dirty. I only saw ONE person in the few days we were there actually cleaning the escalators at the front of the hotel and the method was ineffective. Was staff properly trained in cleaning methods? Because it didn’t appear that way. Also, a safety measure to keep housekeeping out of your room, but we were startled on our second day when housekeeping barged into our room. Why was someone coming in, if they were not supposed to. And they were knocking to get in, in the evening, but when we asked who it was, they didn’t respond. Oh, and when you check in they put a sticker on your door stating your room was cleaned, but the sticker was definitely re-used. And half of the stickers weren’t even covering both sides of the door. In terms of the room, there were blonde hairs on the hairdryer (gross) ...and none of us are blonde. And the room we had faced the hospital. So basically, we had a dark (absence of light and dark because you’re facing a hospital). We didn’t have this view last time we were here. Also, some of the towels we received were dirty, and not stained - but dirty. Like someone rubbed them on something dirty before they got to us. In short, do yourself a favor and stay somewhere else!
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Date of stay: September 2020Trip type: Traveled with family
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Response from Joseph Toscano, Guest Services / Front Office at The Liberty, a Luxury Collection Hotel, Boston
Responded 2 days ago
Good Afternoon, Thank you so much for for bringing this to our attention. I am so sorry for these inconveniences. Please reach out to us at fom@libertyhotel.com so we can talk about your concerns. We look forward to hearing from you.
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heatherscherer wrote a review Sep 8
Minneapolis, Minnesota23 contributions10 helpful votes
My room was clean and ready when I checked in. It is an expensive room for the poor treatment of their guests. The valet are understaffed. The front desk staff is quite rude and almost angry that you are visiting the hotel. The bathroom was stocked with shampoo, soap, etc. There is no refrigerator to keep items cool. I was on the 12th floor and there are only 2 per elevator. I would request a room on one of the lower floors so you can take the stairs instead of waiting at least 10 minutes for an elevator car. It is in a good location for a walk/run on the Charles. All of the restaurants are closed down in the hotel so you need to find lunch/dinner elsewhere.
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Date of stay: August 2020
Value
Cleanliness
Service
Room Tip: Lower level rooms allow you to take the stairs instead of waiting for the elevator.
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Response from Joseph Toscano, Guest Services / Front Office at The Liberty, a Luxury Collection Hotel, Boston
Responded 1 week ago
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary to refocus our team's energy. Your experience is very disheartening to hear because I know we have trained our team to preform at a higher standard. As for our restaurant and bars, all three are now open! I am sorry you did not have the chance to dine at Clink, Scampo or Alibi while you stayed with. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times.
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Annamaria wrote a review Sep 6
2 contributions
Loved learning the history of the jail turned luxury hotel. The room was nice but for the price I would have expected a bit more fluff. The bed was likely the most comfortable beds I’ve ever slept on in a hotel. It was very clean. My two biggest complaints....the bathroom had only a handheld shower that did not attach to the wall so you had to hold it the entire time you were showering. It was very awkward and the restaurant there called CLINK was nice, food was good but it was very overpriced for what you were getting. Really liked the fact that a lot of the decor is the original jail including cell lock structure and jail cell iron doors. Super cool.
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Date of stay: September 2020
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Russ Lacuata wrote a review Sep 6
Long Beach, California7,920 contributions5,597 helpful votes
+1
Great, interesting history, once infamous Charles Street Jail. Fantastic decor and atmosphere. Restored breathtaking atrium, intriguing catwalks and arch windows. Rooms are large and spacious. All luxurious accommodations. Love the restaurants and bars with names like Clink, The Yard and Alibi.
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Date of stay: September 2020Trip type: Traveled with friends
5 Helpful votes
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Erika I wrote a review Sep 5
2 contributions
Do yourself a favor and find a better option! Small and Dirty room, no closet, no Housekeeping, No coffee maker, no robe, no iron board. Amenities fee for nothing. Parking for 65 dollars! Worse experience
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Date of stay: September 2020Trip type: Traveled with family
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Response from Joseph Toscano, Guest Services / Front Office at The Liberty, a Luxury Collection Hotel, Boston
Responded 2 weeks ago
Thank you for choosing to stay at the Liberty, a Luxury Collection Hotel, Boston and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent these housekeeping issues from occurring in the future. The Destination Fee is in place as we are still offering many of the amenities it covers such as internet access, the daily coffee station in the lobby, use of our bikes, and shoe shine service. Similar to a resort fee, this is referred to as a Destination Fee in urban hotels regardless if guests take advantage of the amenities and services. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. Please reach out to me if you would like to discuss your stay further or if I can be of assistance. Sincerely, Joseph Toscano Front Desk Manager The Liberty Hotel joseph.toscano@libertyhotel.com 6172444000
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PRICE RANGE
$194 - $892 (Based on Average Rates for a Standard Room)
LOCATION
United StatesMassachusettsBostonWest End
NUMBER OF ROOMS
298
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Frequently Asked Questions about The Liberty, a Luxury Collection Hotel, Boston
Which popular attractions are close to The Liberty, a Luxury Collection Hotel, Boston?
Nearby attractions include Beacon Hill (0.06 miles), Charles Street (0.2 miles), and Beacon Street (0.3 miles).
What are some of the property amenities at The Liberty, a Luxury Collection Hotel, Boston?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Liberty, a Luxury Collection Hotel, Boston?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Liberty, a Luxury Collection Hotel, Boston?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Liberty, a Luxury Collection Hotel, Boston?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to The Liberty, a Luxury Collection Hotel, Boston?
Conveniently located restaurants include Ma Maison, Tatte Bakery & Cafe, and Scampo.
Are there opportunities to exercise at The Liberty, a Luxury Collection Hotel, Boston?
Yes, guests have access to a fitness center, fitness classes, and yoga classes during their stay.
Is The Liberty, a Luxury Collection Hotel, Boston located near the city center?
Yes, it is 0.7 miles away from the center of Boston.
Are any cleaning services offered at The Liberty, a Luxury Collection Hotel, Boston?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Liberty, a Luxury Collection Hotel, Boston?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Liberty, a Luxury Collection Hotel, Boston offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.