I have only good things to say about this hotel. It was a fantastic experience from start to finish. The staff is very pleasant and accommodating. If we ever needed something or had a request, it was met in a very prompt manner. Whether it was a maintenance issue, housekeeping or bell services. If you need to be close to Mass General, this is the place for you. The hospital is literally next door and is only a short walk. Our room was clean and everything was in working order. It faced the emergency room but noise was not an issue. We were at the hotel during the week and it was very quiet. Unfortunately only got to experience the food one time but my burger was outrageous. I would return here and recommend to anyone.
If you want to find the best places to eat, enjoy a tour or explore and need suggestions Find Mirko at Concierge We had a snafu with a tour arrangement and he made things right A+ Service Want suggestions on where great food is to be had? Find Mirko in Concierge!
I am a Marriott Ambassador level member and have stayed at the Liberty several times. Took the family to spend labor day long weekend. While most others have dropped the ball and use Pandemic as excuse for reduced or even zero service, the Liberty remains tops on my list of Boston hotels. Service is flawless, food is amazing and this hip hotel gives you many reasons to stay in-house in the evenings. Fun lobby DJ, and great bars within hotel make it truly stand out. The front desk is amazing and did and incredible job with pre-stay communications. Special shout out to the one and only Mirko (chief concierge) who is super knowledgeable and singlehandedly makes the stays at the hotel, world class. You can't go wrong with this hotel
Stayed here for one night on a Saturday after a flight. We arrived to find the bar and lobby were turned into Vegas style nightclubs with extremely loud blaring music and hundreds of people stumbling around. With luggage in tow, we had to fight through the crowds of drunk young people just to get to the front desk and again to get to the elevator. I understand the hotel does this to make money however it’s unfortunate that they are doing it at the expense of hotel guests who are simply looking for a relaxing nights sleep. Fun fact: The fire alarm also sounded as we checked in, apparently one of the throngs of party goers thought it would be fun to smoke in an elevator. It was a chaotic mess of an arrival. The hotel should warn guests who are staying over on weekends that the environment will be anything but relaxing and welcoming. One and done. Never again.…
The Liberty was one of the Highlights of our trip to Boston. Everyone was super friendly and I want to give a special shout out to Mirko, he was a great concierge and gave us the best service my wife and I have ever had. The food we had was fantastic, though a bit pricey and the hotel was beautiful. We hope to come back one day.
This is a beautiful and quite unique property. But even more, the staff was extremely friendly and helpful with all sorts of special requests. We stayed five days and it seemed like every day I was in the lobby asking for a small but special favor of one kind or another and the staff were always courteous, understanding and anxious to help. Could not have been nicer.
Why don’t they tell guests the whole hotel turns into a *literal nightclub* at night? The noise is unbearable in the lobby and too loud even in the room to have a moments peace. This is what not normal hotels do, people! Zero warning! We checked out.
We could not have enjoyed our stay at the Liberty more this Labor Day weekend. The interior design has so many detailed elements that my design loving wife just adored and explored. Plus she’s a crime fan so there’s that. The staff at the bar and Clink restaurant were wonderful. Friendly, personable and professional all the way. Uber/Lyft were quick on the spot for our numerous trips. The last night (Monday) featured a live band at the lobby bar and they were outstanding. Misty Mountain Hop by Led Zeppelin!? Are you kidding me?! They were awesome and provided a lovely last evening.
The Liberty Hotel and its staff were wonderful. The building is one of a kind and a truly unique experience, which is what we were looking for. We also loved the location which was close to public transportation, some amazing restaurants, but also near one of the most beautiful neighborhoods in Boston. There was so much history we encountered as soon as we stepped out the door. The hotel staff was also very kind and eager to help us with anything we needed. We were in contact with Adam Butner-Burroughs and Marcella Smith at the hotel before our arrival and they both ensured that our stay was a memorable one. My family truly appreciates the extra steps they took to welcome us. I would definitely recommend this hotel to anyone who would love to have a truly unique Boston experience.…
This hotel has a great location if you're visiting the Mass. General and Mass. Eye & Ear. Now, though, there's heavy construction, probably till summer. The rooms facing the construction are very noisy from sunrise (sun rises early in Boston) till sunset. Before booking, call the hotel and ask if the construction has finished.