We decided to stop by the Liberty coming down from a family trip to Maine. My husband and I have stayed at the Liberty Hotel in the past (pre-baby) and we loved it there. Understandably, we were prepared for our stay to be a bit different this time due to the health crisis we’re living through right now. We stayed at another Bonvoy property in Maine and we were really pleased with the cleanliness. The hotel in Maine was pristine (hand sanitizer everywhere, even in front of every elevator call button, constant cleaning, etc.) so we were expecting the same level of cleanliness at the Liberty. We were sorely disappointed to see that the Liberty was not taking all available options to offer a safe and clean environment for their guests. Hand sanitizer was sparse, in fact they just had some in front of check in and at the Lobby elevator to the guest rooms. There was no sanitizer on the guest floors and none at the other elevator to the ground floor. The halls looked dusty and dirty. I only saw ONE person in the few days we were there actually cleaning the escalators at the front of the hotel and the method was ineffective. Was staff properly trained in cleaning methods? Because it didn’t appear that way. Also, a safety measure to keep housekeeping out of your room, but we were startled on our second day when housekeeping barged into our room. Why was someone coming in, if they were not supposed to. And they were knocking to get in, in the evening, but when we asked who it was, they didn’t respond. Oh, and when you check in they put a sticker on your door stating your room was cleaned, but the sticker was definitely re-used. And half of the stickers weren’t even covering both sides of the door. In terms of the room, there were blonde hairs on the hairdryer (gross) ...and none of us are blonde. And the room we had faced the hospital. So basically, we had a dark (absence of light and dark because you’re facing a hospital). We didn’t have this view last time we were here. Also, some of the towels we received were dirty, and not stained - but dirty. Like someone rubbed them on something dirty before they got to us. In short, do yourself a favor and stay somewhere else!…
My room was clean and ready when I checked in. It is an expensive room for the poor treatment of their guests. The valet are understaffed. The front desk staff is quite rude and almost angry that you are visiting the hotel. The bathroom was stocked with shampoo, soap, etc. There is no refrigerator to keep items cool. I was on the 12th floor and there are only 2 per elevator. I would request a room on one of the lower floors so you can take the stairs instead of waiting at least 10 minutes for an elevator car. It is in a good location for a walk/run on the Charles. All of the restaurants are closed down in the hotel so you need to find lunch/dinner elsewhere.
Loved learning the history of the jail turned luxury hotel. The room was nice but for the price I would have expected a bit more fluff. The bed was likely the most comfortable beds I’ve ever slept on in a hotel. It was very clean. My two biggest complaints....the bathroom had only a handheld shower that did not attach to the wall so you had to hold it the entire time you were showering. It was very awkward and the restaurant there called CLINK was nice, food was good but it was very overpriced for what you were getting. Really liked the fact that a lot of the decor is the original jail including cell lock structure and jail cell iron doors. Super cool.
Great, interesting history, once infamous Charles Street Jail. Fantastic decor and atmosphere. Restored breathtaking atrium, intriguing catwalks and arch windows. Rooms are large and spacious. All luxurious accommodations. Love the restaurants and bars with names like Clink, The Yard and Alibi.
Do yourself a favor and find a better option! Small and Dirty room, no closet, no Housekeeping, No coffee maker, no robe, no iron board. Amenities fee for nothing. Parking for 65 dollars! Worse experience