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The Liberty, a Luxury Collection Hotel, Boston

Traveler (949)
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About

#49 of 180 hotels in Boston
Location
4.5
Cleanliness
4.4
Service
4.1
Value
3.8
Travelers' Choice
GreenLeaders Bronze level
Located at the foot of Beacon Hill, The Liberty Hotel is steps away from outdoor fun on the Esplanade, posh shopping boutiques along Charles Street, one of the world’s best medical complexes, the financial district, and Cambridge technology centers. The Liberty Hotel is a blend of history, high-style luxury, and hometown warmth—the ideal place for a quintessential Boston experience. A national historical landmark and architectural gem built in 1851, The Liberty is the imaginative transformation of the storied Charles Street Jail into a 298-room luxury hotel. An inspiring story of adaptive reuse, The Liberty has been recognized by Condé Nast Traveler’s “Hot List” and Boston Magazine’s “Best of Boston” list. Book your stay at The Liberty, a Luxury Collection Hotel; an authentic experience awaits in Boston, MA.
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Pets Allowed ( Dog / Pet Friendly )
Car hire
Paid private parking on-site
Free wifi in the business center
Paid internet
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Wine / champagne
Evening entertainment
Nightclub / DJ
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor furniture
ATM on site
Doorperson
Umbrella
24-hour front desk
Dry cleaning
Laundry service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Bath / shower
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Luxury
Languages Spoken
English, Spanish, Hindi, Italian
Hotel links
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Traveler Insights
This summary was created by AI, based on 106 recent English reviews.
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The Liberty, a Luxury Collection Hotel, Boston garners mixed reviews from travelers. Many appreciate the hotel's location, convenient for exploring Boston and its historic sites, and commend its exceptional service. The rooms receive praise for their comfort and stylish decor, with the cleanliness of the premises often highlighted. However, some guests found the hotel noisy, and there were complaints about overpricing and room selection. While most were satisfied with the amenities, a few were disappointed by the lack of certain conveniences like coffee machines and microwaves.
Location
Convenient
Atmosphere
Lively
Rooms
Comfortable
Value
Overpriced
Cleanliness
Immaculate
Service
Attentive
Amenities
Well-appointed
Location
Convenient
Travelers frequently praise the hotel's location, noting its easy access to transportation like the subway and train, its proximity to historic sites and its convenience for activities such as exploring Boston or college tours.
  • Eric K
    Eric K
    Aug 2023 4 contributions
    ...Perhaps the bigger reason is that they portray themselves as a historic location, and brand themselves as "luxury."...
  • Vickie T
    Vickie T
    Aug 2023 26 contributions
    ...Unique location of a former jail...
  • bwhitthudson
    bwhitthudson
    Jul 2023 15 contributions
    ...Better hotels with better location...
  • pfk721
    pfk721
    Jun 2023 85 contributions
    ...Great location right next to the train...
  • Beth K
    Beth K
    Apr 2023 2 contributions
    ...Great location, the staff is wonderful, Mirko, the Conceirge is particularly helpful and always there to answer/help you with his pleasant smile and demeanor!...
  • Chris L
    Chris L
    Apr 2023 1 contribution
    Beautiful hotel in a perfect location!...
  • Brian W
    Brian W
    Mar 2023 2 contributions
    ...Yes the downtown Boston area has some new hotels popping up but the location, staff, food and rooms make this the best hotel in Boston (IMO)...
  • grace l
    grace l
    Mar 2023 1 contribution
    ...Super cleanly hotel & great location for what we were looking for...
  • Kathleen U
    Kathleen U
    Feb 2023 10 contributions
    The Liberty Hotel is uniquely beautiful and in a wonderful location whether you are exploring Boston or need to be nearby at Mass General Hospital (it's literally attached)...
  • Robert T
    Robert T
    Feb 2023 26 contributions
    ...We love the location, view and history of this very unique and beautiful hotel...
  • Stephen P
    Stephen P
    Jan 2023 65 contributions
    ...The hotel location is great and provides easy access to the MBTA subway-red line and the Boston Commons and The Union Oyster House are within walking distance...
  • Sarah D
    Sarah D
    Jan 2023 126 contributions
    ...The lobby is interesting given it was a jail and the location is not bad, but if you are going to Boston I think the wharf is a better location, and given the dissapointment with this Marriot I would suggest you try another if you are looking for a Marriot...
  • TA Nett
    TA Nett
    Dec 2022 48 contributions
    Great location and social scene for the person who is interested in that...
  • Waseem D
    Waseem D
    Dec 2022 2 contributions
    ...The hotel is amazing and location is great...
  • Stewart J
    Stewart J
    Sep 2022 70 contributions
    ...Location is perfect, especially if you are on college tours...
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Atmosphere
Lively
Guests appreciate the hotel's historic charm, stylish decor, and vibrant atmosphere, although some mentioned that noise from live music and DJs in the lobby can be disruptive.
  • Jlee5855
    Jlee5855
    Sep 2023 1 contribution
    ...The lobby uses the tiers to dramatic effect...
  • Eric K
    Eric K
    Aug 2023 4 contributions
    ...The outrageously loud music is one big reason... Beacon Hill should not let them blast music preventing guests from sleeping...
  • Vickie T
    Vickie T
    Aug 2023 26 contributions
    ...There are many features retained and a gorgeous atrium with an evening activity every day such as a Jazz trio... Hotel rooms are renovated and beautiful...
  • Holly W
    Holly W
    Jul 2023 1 contribution
    Great place to stay if you want loud music blasted outside your room until midnight. Friday and Saturday nights have a live DJ right in the lobby, they should definitely warn you before booking your hotel room...
  • Rich L.
    Rich L.
    Jul 2023 5 contributions
    ...The room was wonderful, the design was creative use of the building's history, along with luxurious vibes; one of the few hotels with excellent pillows... Maxwell sat us at a beautiful booth that was perfect for a couple, though he easily could have sat us at a simple table, he took the opportunity to elevate our experience without being asked to...
  • Traveler_200950
    Traveler_200950
    Jul 2023 416 contributions
    ...The lobby has either a DJ, Jazz Trio, etc...
  • Anastasia L
    Anastasia L
    Jul 2023 3 contributions
    ...There are two bars, one with a DJ and the other with more of a club vibe...
  • Onemoagain
    Onemoagain
    Jun 2023 28 contributions
    ...We also loved the free coffee in the lobby and the live jazz music in the lobby on Wed night...
  • Gino D
    Gino D
    Mar 2023 1 contribution
    ...She took special interest in our show (Into the Woods) at the Emerson Theatre!...
  • Jennifer P
    Jennifer P
    Feb 2023 3 contributions
    ...The bustling bartenders are true mixology masters, serving up expertly crafted cocktails and creating an ambiance that's perfect for a night out with friends or a romantic evening for two... The rooms at the hotel are beautifully appointed and immaculately clean with plush bedding, modern amenities and stunning city views...
  • Katherine J. B
    Katherine J. B
    Feb 2023 20 contributions
    ...He saw to it that my requests were fulfilled, whether it was the flowers, candles, or choice of beverages sent to my room...
  • Wayne M
    Wayne M
    Feb 2023 1 contribution
    ...Little gestures like that make a guest feel like they have a home, away from home...
  • Eric A
    Eric A
    Feb 2023 1 contribution
    ...At 10pm a DJ came on and we spent the night dancing...
  • kmq2000
    kmq2000
    Feb 2023 725 contributions
    ...When we returned from dinner there was a DJ in the hotel lobby and people dancing. We dropped off our bags and coats in our room and danced until 2:00am...
  • Stephen P
    Stephen P
    Jan 2023 65 contributions
    ...I love the character of the lobby area even if you do not stay here you should make it a point to visit the lobby what they have done with the former jailhouse is amazing...
  • Gupiter
    Gupiter
    Nov 2022 3 contributions
    ...The room decor was updated and pleasant, and the bathroom was very otherwise luxurious... The lobby is beautiful and we enjoyed taking photos by the illuminated cells and history displays...
  • Alexander M
    Alexander M
    Nov 2022 1 contribution
    ...Then went above and beyond taking time to decorate the room with candles and rose petals for our return from sightseeing to make our evening magical...
  • ChiquiMonster
    ChiquiMonster
    Oct 2022 521 contributions
    ...The decor is very dark to begin with so the room really felt like a cave...
  • capat
    capat
    Sep 2022 145 contributions
    ...We arrived to find the bar and lobby were turned into Vegas style nightclubs with extremely loud blaring music and hundreds of people stumbling around... The hotel should warn guests who are staying over on weekends that the environment will be anything but relaxing and welcoming...
  • AM1024
    AM1024
    Nov 2021 3 contributions
    I’m a busy mom of two toddlers and my husband treated me to a SOLO night at the Liberty for my Bday...
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Rooms
Comfortable
Guests generally find the rooms at the hotel to be comfortable and well-appointed, with a few complaints about size and cleanliness. Some guests also had issues with room selection.
  • Rich L.
    Rich L.
    Jul 2023 5 contributions
    ...The room was wonderful, the design was creative use of the building's history, along with luxurious vibes; one of the few hotels with excellent pillows... He clearly understands luxury and is proud to offer next-level service to his guests...
  • Discover715290
    Discover715290
    Jul 2023 2 contributions
    ...Would not really say it he hotel is luxury based on the actually hotel room...
  • Randy W
    Randy W
    Jul 2023 1 contribution
    ...The rooms are old and in need of upgrades, and as well, a good deep cleaning...
  • ClareET
    ClareET
    Apr 2023 116 contributions
    ...Considering how close it is to the I-93 & the subway, we found it to be very quiet in our room & that's important. We were disappointed that there was no microwave in the room & very few electrical outlets, specifically none near the desk...
  • Juanita v
    Juanita v
    Apr 2023 16 contributions
    ...We stayed for 3 nights, and at check in, without being asked our preference, were given a room with two single beds. On requesting a room with a double bed, the gentleman at check in was rather unfriendly about the change... Such a shame as this lovely hotel has so much potential...
  • David W
    David W
    Mar 2023 35 contributions
    ...Good rooms with modern and unique decor...
  • htsuei
    htsuei
    Mar 2023 26 contributions
    ...The room are spacious and up to date and the service is also amazing!...
  • Eric A
    Eric A
    Feb 2023 1 contribution
    ...The room we stayed in was a corner suite with a view of the city that was breathtaking...
  • Jennifer P
    Jennifer P
    Feb 2023 3 contributions
    If you're looking for a luxurious stay in Boston, The Liberty Hotel is a must-visit... The rooms at the hotel are beautifully appointed and immaculately clean with plush bedding, modern amenities and stunning city views...
  • SariMichele
    SariMichele
    Feb 2023 54 contributions
    ...Rooms were immaculate and nicely appointed, great housekeeping...
  • Stephen P
    Stephen P
    Jan 2023 65 contributions
    ...The hotel rooms are pretty standard thus the average rating, I did appreciate the hardwood floors in the rooms Unlike the other luxury hotels, I stayed in this particular hotel did not have in-room safes... I told the front desk 3 times that Room 1020 was missing a safe yet I never received the portable safe as promised by the front desk... I don’t know if this sound was specific to this room but I kept the TV playing to drown out the noise...
  • Sarah D
    Sarah D
    Jan 2023 126 contributions
    ...Room was dark and dreary with no view... Room was not particularly clean and would never heat up...
  • Ilona S
    Ilona S
    Dec 2022 1 contribution
    ...Our room was small but clean, quiet, and comfortable, with a lovely stylish bathroom...
  • Gupiter
    Gupiter
    Nov 2022 3 contributions
    ...When we arrived we were pleasantly informed that our room was automatically upgraded as part of our Fine Hotel and Resorts promotion on our American Express card... We were upgraded to a room with a city view... Well imagine our disappointment when we arrived at the room to discover double beds instead of the king bed we had reserved... We went to the front desk and a different associate assisted us and quickly changed the room and said we were all set The original associate who assisted us was standing right next to him and probably could have given him a heads-up that this was a promotional upgrade, but she seemed oblivious to the conversation... I asked him it was a similar room to what we had and he said yes... Not wanting to go downstairs again, we settled on the downgraded room... The room decor was updated and pleasant, and the bathroom was very otherwise luxurious...
  • Peter J
    Peter J
    Nov 2022
    ...I did not get the room that I fully paid for in advance. I assumed that it was just a mistake, and so I politely asked if I could move to that room... Not only did I not end up getting the room that I paid for, but the mini bar wasn't stocked and they never once answered the phone...
  • Alexander M
    Alexander M
    Nov 2022 1 contribution
    ...The hotel staff was able to get us a wonderful room with a gorgeous view, to start. Then went above and beyond taking time to decorate the room with candles and rose petals for our return from sightseeing to make our evening magical...
  • RobfromMASS
    RobfromMASS
    Oct 2022 166 contributions
    ...Rooms are comfortable and staff are amazing... I'd use the app to have them make up the room while at the hospital or to defer...
  • napagirl2
    napagirl2
    Sep 2022 370 contributions
    ...Our room was clean and everything was in working order...
  • Sheran F
    Sheran F
    Sep 2022 2 contributions
    ...The hotel rooms are clean and modern...
  • 22207Traveler
    22207Traveler
    Jul 2022 172 contributions
    ...Rooms are modest but the bathrooms are spacious, especially for groups...
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Value
Overpriced
Many travelers complained about overpricing of rooms and services, with some stating they didn't receive the value they paid for.
  • Eric K
    Eric K
    Aug 2023 4 contributions
    We stayed on August 19, 2023, and t was the undoubtedly the worst hotel experience of my life... I actively recommend against it ("oh, you want to stay in Boston?... Whatever you do when you visit Boston, stay somewhere else...
  • Lorenzo R
    Lorenzo R
    Aug 2023 1 contribution
    ...Ask for Andrew R. Austin...
  • bwhitthudson
    bwhitthudson
    Jul 2023 15 contributions
    ...Not worth anywhere close to $400 a night...
  • Elena L
    Elena L
    May 2023 1 contribution
    ...Yes, the hotel is expensive but you are paying for the location…We definitely coming back...
  • L F
    L F
    May 2023 1 contribution
    ...He had the iPad that was returned to him by Francia in housekeeping... Matt was able to send me my iPad back via FedEx...
  • Juanita v
    Juanita v
    Apr 2023 16 contributions
    This hotel sadly falls short of being luxury...
  • cephas k
    cephas k
    Apr 2023 1 contribution
    ...Mirko Bissetta.. Fine gentleman...
  • Susan B
    Susan B
    Mar 2023 1 contribution
    ...Checking in with Duane he also gave me a room next door to my sister He handed me my keys told me where the elevator was and my sister told me it was only his third day so I had to ask him and he confirmed that this was his 3rd day here I was surprised I thought he was one of the managers the way he presented himself great job get him a raise u have a super star Staff...
  • Peter M
    Peter M
    Mar 2023 5 contributions
    ...Ok, on the expensive side, but worth it because the food is creative and consistently delicious, and the wait staff is super nice (especially Marko!)...
  • Maxime B
    Maxime B
    Mar 2023 1 contribution
    ...Thank you for a nice stay, and thanks again Mirko!...
  • Sarah D
    Sarah D
    Jan 2023 126 contributions
    ...I understand some do have views but if you don't, it really is not worth the stay... Towels were not good given it was a luxury hotel... The lobby is interesting given it was a jail and the location is not bad, but if you are going to Boston I think the wharf is a better location, and given the dissapointment with this Marriot I would suggest you try another if you are looking for a Marriot... I would not consider this worthy of the luxury collection...
  • Dana K
    Dana K
    Dec 2022 9 contributions
    ...With the cost of the rooms and the complete lack empathy do yourself a favor and try another hotel...
  • Eileen M
    Eileen M
    Nov 2022 1 contribution
    ...We paid a total of $440/night for this room after all the charges were added, plus $29.00 each for breakfast. I am sure there is a better place to stay in Boston...
  • Gupiter
    Gupiter
    Nov 2022 3 contributions
    ...I also suggest they get rid of the mini-bars which are outrageously overpriced...
  • Peter J
    Peter J
    Nov 2022
    ...I did not get the room that I fully paid for in advance... Not only did I not end up getting the room that I paid for, but the mini bar wasn't stocked and they never once answered the phone...
  • ChiquiMonster
    ChiquiMonster
    Oct 2022 521 contributions
    ...The breakfast in the restaurant was very mass produced tasting and yet still extremely pricey for Boston. I would say you're better off to walk a couple of blocks to numerous nearby bakeries and coffee shops... I would probably stay elsewhere before going back...
  • capat
    capat
    Sep 2022 145 contributions
    ...I understand the hotel does this to make money however it’s unfortunate that they are doing it at the expense of hotel guests who are simply looking for a relaxing nights sleep...
  • T W
    T W
    Sep 2022 2 contributions
    ...The food we had was fantastic, though a bit pricey and the hotel was beautiful...
  • napagirl2
    napagirl2
    Sep 2022 370 contributions
    ...Unfortunately only got to experience the food one time but my burger was outrageous...
  • Belosttobefound22
    Belosttobefound22
    Feb 2022 144 contributions
    ...The restaurant was expensive but you could get most anything covered with the breakfast voucher...
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Cleanliness
Immaculate
The majority of travelers praised the hotel for its cleanliness, describing rooms as immaculate, clean and well-appointed, though some noted housekeeping issues.
  • Karen D
    Karen D
    Sep 2023 2 contributions
    ...Housekeeping skipped my daily service...
  • Sharon M
    Sharon M
    Aug 2023 1 contribution
    ...The venue was immaculate, the reception hall was gorgeous, and my hotel room had all the amenities I needed for the weekend...
  • Vickie T
    Vickie T
    Aug 2023 26 contributions
    ...Hotel rooms are renovated and beautiful...
  • Randy W
    Randy W
    Jul 2023 1 contribution
    ...Lobby and public areas need good cleaning as well...
  • Levi Reza
    Levi Reza
    Jul 2023 22 contributions
    ...The room as spacious, clean, with contemporary furnishings... Bath spacious and clean with tub and shower...
  • L F
    L F
    May 2023 1 contribution
    ...He had the iPad that was returned to him by Francia in housekeeping...
  • Melissa G
    Melissa G
    Apr 2023 1 contribution
    ...The rooms were well appointed, clean and had beautiful views...
  • grace l
    grace l
    Mar 2023 1 contribution
    ...Super cleanly hotel & great location for what we were looking for...
  • Michael R
    Michael R
    Mar 2023 3 contributions
    ...My room was very clean and well appointed...
  • Jennifer P
    Jennifer P
    Feb 2023 3 contributions
    ...It blows every other Boston hotel out of the (dirty) water!!... The rooms at the hotel are beautifully appointed and immaculately clean with plush bedding, modern amenities and stunning city views...
  • kmq2000
    kmq2000
    Feb 2023 725 contributions
    ...Our room was great, very comfortable and great shower pressure...
  • SariMichele
    SariMichele
    Feb 2023 54 contributions
    ...Rooms were immaculate and nicely appointed, great housekeeping...
  • Bradley88
    Bradley88
    Feb 2023 209 contributions
    ...Lovely hotel, clean, well staffed, unique and fun...
  • Brian S
    Brian S
    Jan 2023 1 contribution
    ...Our room and the whole hotel was clean and the decorating was fabulous...
  • Ilona S
    Ilona S
    Dec 2022 1 contribution
    ...Our room was small but clean, quiet, and comfortable, with a lovely stylish bathroom...
  • Sheran F
    Sheran F
    Sep 2022 2 contributions
    ...The hotel rooms are clean and modern... The standout star was the concierge, Mirko, who went above and beyond every day to help make our stay perfect...
  • napagirl2
    napagirl2
    Sep 2022 370 contributions
    ...Our room was clean and everything was in working order...
  • SB
    SB
    Aug 2022 91 contributions
    ...Would defintely recommend the hotel and request hotel management to focus on Housekeeping and Bar service...
  • 22207Traveler
    22207Traveler
    Jul 2022 172 contributions
    ...Rooms are modest but the bathrooms are spacious, especially for groups...
  • AM1024
    AM1024
    Nov 2021 3 contributions
    ...Had an amazing *uninterrupted* shower and took ample time to get ready...
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Service
Attentive
Guests commend the exceptional, friendly, and professional service provided by the hotel staff. However, there were a few negative remarks about the service.
  • Onemoagain
    Onemoagain
    Jun 2023 28 contributions
    ...The service was fantastic, it was conveniently located in Beacon Hill and by many businesses and restaurants. One night we were a bit tired and walked 10 minutes up to a Whole Foods and just brought ready-made food back to our room... We also loved the free coffee in the lobby and the live jazz music in the lobby on Wed night...
  • Daniel P
    Daniel P
    Jun 2023 1 contribution
    Just had another 5 Star + stay at The Liberty Hotel in Boston... He is one of the most attentive, accommodating and professional guys I have ever worked with... Ali is always there to lend a hand, offer recommendations or just make things happen... The hotel is amazing but working with Ali makes the experience Double the Stars... Can't thank Ali enough for always making our stays the very best!!... The Liberty is our go to in Boston and Ali is one of the main reasons they are our first choice... My daughter and friends from Colorado who were taking in their first visit to Boston and Fenway Park also stayed at The Liberty... They were blown away by the Hotel and how special Ali made their stay...
  • Juanita v
    Juanita v
    Apr 2023 16 contributions
    ...We stayed for 3 nights, and at check in, without being asked our preference, were given a room with two single beds... It's also the only hotel I've ever stayed in that didn't have a coffee machine in the room... Free coffee was only available from 6am in the lobby... When you've travelled from overseas, and your jet lagged and awake at 2am, a coffee machine in the room is appreciated... The service in the lobby bar was also very slow and unfriendly...
  • htsuei
    htsuei
    Mar 2023 26 contributions
    ...The room are spacious and up to date and the service is also amazing! Mr. Mirko, the chef concierge was most hospitable and helpful... His help in organizing welcome gifts, each with a hand-written note is a great example... We will for sure stay here again in the future and highly recommend this establishment...
  • George S
    George S
    Mar 2023 5 contributions
    ...Chef Concierge Mirko Bissetta took personal interest in making our stay everything one should expect from a luxury property. We’re looking forward staying at the Liberty when we’re next in Boston, would highly recommend...
  • Joe H
    Joe H
    Mar 2023 2 contributions
    We tried Clink and room service several times during our stay... My daughter is gluten free and she had plenty of options and the chefs made a special meal for her as well...
  • Jennifer P
    Jennifer P
    Feb 2023 3 contributions
    If you're looking for a luxurious stay in Boston, The Liberty Hotel is a must-visit. From the moment you step inside, you'll be struck by the exceptional level of attention and service that you'll receive from the friendly and attentive staff... The bustling bartenders are true mixology masters, serving up expertly crafted cocktails and creating an ambiance that's perfect for a night out with friends or a romantic evening for two... (Inquire about getting a prime seat along the catwalk!)... The staff here truly go above and beyond to make sure your stay is as comfortable and enjoyable as possible... From the GM (Mark) to the concierge to the housekeeping and valet staff, everyone is welcoming, courteous and professional...
  • Katherine J. B
    Katherine J. B
    Feb 2023 20 contributions
    ...The Liberty stands out for the fine service and quality of care paid to me and, I suspect, other discerning guests. The Chef Concierge, Mirko, is the consummate Concierge, with his incredible attention to detail and professionalism... He saw to it that my requests were fulfilled, whether it was the flowers, candles, or choice of beverages sent to my room...
  • Robert T
    Robert T
    Feb 2023 26 contributions
    ...Via texting before we arrived on 2/2 Ali upgraded our room and set us up with reservations on the 3rd floor for the 10 pm fashion show which was a great, classy affair. Chelsea in the bar anticipated our drinking needs after our first night and provided wonderful libation while Emily did a fabulous job serving us in the 3rd floor cocktail area during the show and the following nights... We were amazed by how fast she could move and take care of folks so spread out on the floor...
  • Wayne M
    Wayne M
    Feb 2023 1 contribution
    ...Mirko the concierge was more than accommodating because I wanted to send something special for her stay. He took the extra step to introduce himself to her and made sure their stay was delightful... She will come back soon to stay at the Liberty... Little gestures like that make a guest feel like they have a home, away from home...
  • Sarah D
    Sarah D
    Jan 2023 126 contributions
    ...Towels were not good given it was a luxury hotel. Front desk service was not great, I felt I was an inconvenience when I asked a few questions and certainly not very friendly...
  • Stephen P
    Stephen P
    Jan 2023 65 contributions
    ...I love the character of the lobby area even if you do not stay here you should make it a point to visit the lobby what they have done with the former jailhouse is amazing... I told the front desk 3 times that Room 1020 was missing a safe yet I never received the portable safe as promised by the front desk...
  • Chris Harris
    Chris Harris
    Dec 2022 1 contribution
    ...Mirko ensured I was able to take my meetings, my car was immediately valeted but also brought back a couple hours later to unload my stuff, make sure I was happy with my room, and continued to ask how we were doing and what they could improve. It’s the way he and the staff are so proactive that makes it... I’ll be staying here as much as I can in the future and always will recommend...
  • Joseph M
    Joseph M
    Dec 2022 1 contribution
    ...What stood out most to me was how kind and pleasant each staff member was. The bellmen, valets, front desk and wait staff all included... A special thanks to Mirko Bissetta, the Chef Concierge, who was so understanding and accommodating when my child became ill and I needed to end my short trip abruptly...
  • Alexander M
    Alexander M
    Nov 2022 1 contribution
    ...It was a special weekend, celebrating a birthday and the chief concierge Mirko Bissetta took extra time to speak to me and work with me to make our stay memorable. The hotel staff was able to get us a wonderful room with a gorgeous view, to start... Then went above and beyond taking time to decorate the room with candles and rose petals for our return from sightseeing to make our evening magical... I want to thank Mirko and the entire team for giving us a weekend to remember in your beautifully historic hotel... The staff made the experience even more special with how respectful, friendly, and helpful they were... The Liberty will forever be our #1 hotel choice when we return to Boston in the years to come...
  • Natalie H
    Natalie H
    Nov 2022 3 contributions
    ...The concierge, Mirko Bissetta, was very hospitable and made this stay memorable for us as we celebrated our anniversary and my birthday... The bartender, Travis, at the lobby bar made the best spicy watermelon margarita (Sandia Picante)...
  • Gupiter
    Gupiter
    Nov 2022 3 contributions
    ...When we arrived we were pleasantly informed that our room was automatically upgraded as part of our Fine Hotel and Resorts promotion on our American Express card... This was great considering we usually had to request this at other hotels and it usually wasn't available... We were upgraded to a room with a city view... We went to the front desk and a different associate assisted us and quickly changed the room and said we were all set The original associate who assisted us was standing right next to him and probably could have given him a heads-up that this was a promotional upgrade, but she seemed oblivious to the conversation... Breakfast in Clink was very high quality and service was great... Checkout was easy and our bill was easy to understand... Hopefully our upgrade sticks next time...
  • Donna B
    Donna B
    Nov 2022
    Though I have not stayed at the Liberty myself, I have a client who stays there often... He takes care of my client's laundry, he upgrades the room when possible... Once, when my client was not feeling well, Mirko made sure to have cough drops and soup waiting for him...
  • napagirl2
    napagirl2
    Sep 2022 370 contributions
    ...It was a fantastic experience from start to finish... If we ever needed something or had a request, it was met in a very prompt manner... Whether it was a maintenance issue, housekeeping or bell services... If you need to be close to Mass General, this is the place for you... The hospital is literally next door and is only a short walk...
  • SB
    SB
    Aug 2022 91 contributions
    ...Breakfast service was great at Clink restaurant... Service was extremely poor, our server didnt care since 20% tip was included regardless... Would defintely recommend the hotel and request hotel management to focus on Housekeeping and Bar service...
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Amenities
Well-appointed
Guests generally praised the hotel's amenities, highlighting the comfortable beds, stylish decor, clean rooms, and well-stocked minibars. However, some expressed dissatisfaction with the lack of certain amenities like coffee machines and microwaves in the room.
  • Rich L.
    Rich L.
    Jul 2023 5 contributions
    From beginning to end, an incredible Luxury Experience! From the very moment we drove up, we were impressed; Steven with valet was a incredible first impression, real, kind, perfect start... We were checked in by Austin who was the epitome of hospitality, from thanking us for our loyalty, to complimentary champagne, Austin seemed genuinely happy to serve the feels you want upon check-in... The room was wonderful, the design was creative use of the building's history, along with luxurious vibes; one of the few hotels with excellent pillows... We enjoyed a touch of the night life by hanging out at a table for just the two of us on the exclusive, guest only 3rd floor cat-walk that oversaw the activity of the evening... Adam was our bartender, who attended to our table at just the right intervals including the small niceties you hope to experience at a luxury property... Maxwell sat us at a beautiful booth that was perfect for a couple, though he easily could have sat us at a simple table, he took the opportunity to elevate our experience without being asked to... Finishing off our stay was the personable touch from the Front Desk Director, Matt... He clearly understands luxury and is proud to offer next-level service to his guests...
  • Onemoagain
    Onemoagain
    Jun 2023 28 contributions
    ...The service was fantastic, it was conveniently located in Beacon Hill and by many businesses and restaurants. One night we were a bit tired and walked 10 minutes up to a Whole Foods and just brought ready-made food back to our room... We also loved the free coffee in the lobby and the live jazz music in the lobby on Wed night... We had stayed at a different hotel when we were in Boston back in Feb and we definitely preferred our stay at The Liberty for all the reasons above...
  • ClareET
    ClareET
    Apr 2023 116 contributions
    ...Considering how close it is to the I-93 & the subway, we found it to be very quiet in our room & that's important. We were disappointed that there was no microwave in the room & very few electrical outlets, specifically none near the desk...
  • Juanita v
    Juanita v
    Apr 2023 16 contributions
    ...On requesting a room with a double bed, the gentleman at check in was rather unfriendly about the change... It's also the only hotel I've ever stayed in that didn't have a coffee machine in the room... Free coffee was only available from 6am in the lobby... When you've travelled from overseas, and your jet lagged and awake at 2am, a coffee machine in the room is appreciated... Such a shame as this lovely hotel has so much potential...
  • George S
    George S
    Mar 2023 5 contributions
    ...Chef Concierge Mirko Bissetta took personal interest in making our stay everything one should expect from a luxury property. We’re looking forward staying at the Liberty when we’re next in Boston, would highly recommend...
  • Joe H
    Joe H
    Mar 2023 2 contributions
    ...We tried Clink and room service several times during our stay. Everything was great the food was prepared great and plenty of options... The salmon, mussels and oysters were standouts... My daughter is gluten free and she had plenty of options and the chefs made a special meal for her as well...
  • Jennifer P
    Jennifer P
    Feb 2023 3 contributions
    If you're looking for a luxurious stay in Boston, The Liberty Hotel is a must-visit. From the moment you step inside, you'll be struck by the exceptional level of attention and service that you'll receive from the friendly and attentive staff... Not to mention the sheer beauty of the lobby area... It blows every other Boston hotel out of the (dirty) water!!... The bustling bartenders are true mixology masters, serving up expertly crafted cocktails and creating an ambiance that's perfect for a night out with friends or a romantic evening for two... (Inquire about getting a prime seat along the catwalk!)... But it's not just the nightlife that sets The Liberty Hotel apart... The staff here truly go above and beyond to make sure your stay is as comfortable and enjoyable as possible... From the GM (Mark) to the concierge to the housekeeping and valet staff, everyone is welcoming, courteous and professional... The rooms at the hotel are beautifully appointed and immaculately clean with plush bedding, modern amenities and stunning city views... Whether you're staying for work or pleasure, you'll find everything you'll need to make your stay comfortable and productive...
  • Kathleen U
    Kathleen U
    Feb 2023 10 contributions
    ...The Liberty Hotel is uniquely beautiful and in a wonderful location whether you are exploring Boston or need to be nearby at Mass General Hospital (it's literally attached). We were greeted with champagne and warm smiles... It was one of the most amazing welcomes we have received and we travel often... Doug gave us many personal recommendations about things to do and places to go in the area... The room and view were beautiful and bed extremely comfortable... I highly recommend this beautiful property and exceptional team...
  • Katherine J. B
    Katherine J. B
    Feb 2023 20 contributions
    The Liberty Hotel has become my choice of hotel whenever I am in Boston... The Liberty stands out for the fine service and quality of care paid to me and, I suspect, other discerning guests... He saw to it that my requests were fulfilled, whether it was the flowers, candles, or choice of beverages sent to my room...
  • Wayne M
    Wayne M
    Feb 2023 1 contribution
    ...Mirko the concierge was more than accommodating because I wanted to send something special for her stay. He took the extra step to introduce himself to her and made sure their stay was delightful... Little gestures like that make a guest feel like they have a home, away from home...
  • Ilona S
    Ilona S
    Dec 2022 1 contribution
    We totally enjoyed our stay at the Liberty Hotel... There are two restaurants and a bar on the property, serving great food and drinks served late into the evening... Our room was small but clean, quiet, and comfortable, with a lovely stylish bathroom...
  • Chris Harris
    Chris Harris
    Dec 2022 1 contribution
    The Liberty Hotel is easily my favorite in Boston... Multiple restaurants and even a fun club... Not to mention it’s next to the gorgeous Charles Street, Beacon Hill, and Back Bay areas... Mirko ensured I was able to take my meetings, my car was immediately valeted but also brought back a couple hours later to unload my stuff, make sure I was happy with my room, and continued to ask how we were doing and what they could improve...
  • Gupiter
    Gupiter
    Nov 2022 3 contributions
    ...When we arrived we were pleasantly informed that our room was automatically upgraded as part of our Fine Hotel and Resorts promotion on our American Express card... This was great considering we usually had to request this at other hotels and it usually wasn't available... We were upgraded to a room with a city view... Well imagine our disappointment when we arrived at the room to discover double beds instead of the king bed we had reserved... Well at least it had a king bed... I also suggest they get rid of the mini-bars which are outrageously overpriced... Otherwise, everything about the hotel is great... Breakfast in Clink was very high quality and service was great... The room decor was updated and pleasant, and the bathroom was very otherwise luxurious... The lobby is beautiful and we enjoyed taking photos by the illuminated cells and history displays... Checkout was easy and our bill was easy to understand... Hopefully our upgrade sticks next time...
  • Alexander M
    Alexander M
    Nov 2022 1 contribution
    ...It was a special weekend, celebrating a birthday and the chief concierge Mirko Bissetta took extra time to speak to me and work with me to make our stay memorable. The hotel staff was able to get us a wonderful room with a gorgeous view, to start... Then went above and beyond taking time to decorate the room with candles and rose petals for our return from sightseeing to make our evening magical... I want to thank Mirko and the entire team for giving us a weekend to remember in your beautifully historic hotel... The staff made the experience even more special with how respectful, friendly, and helpful they were...
  • Natalie H
    Natalie H
    Nov 2022 3 contributions
    I had a wonderful staycation at this unique and beautiful property... The concierge, Mirko Bissetta, was very hospitable and made this stay memorable for us as we celebrated our anniversary and my birthday... The bartender, Travis, at the lobby bar made the best spicy watermelon margarita (Sandia Picante)... I loved the Molton Brown products and the bed was very comfortable...
  • Donna B
    Donna B
    Nov 2022
    ...He takes care of my client's laundry, he upgrades the room when possible. Once, when my client was not feeling well, Mirko made sure to have cough drops and soup waiting for him...
  • ChiquiMonster
    ChiquiMonster
    Oct 2022 521 contributions
    ...I would say you're better off to walk a couple of blocks to numerous nearby bakeries and coffee shops. I will say that there is an abundance of shopping and cute wandering right nearby and the valet service was speedy and friendly...
  • napagirl2
    napagirl2
    Sep 2022 370 contributions
    ...If we ever needed something or had a request, it was met in a very prompt manner... If you need to be close to Mass General, this is the place for you... The hospital is literally next door and is only a short walk... Our room was clean and everything was in working order...
  • Stewart J
    Stewart J
    Sep 2022 70 contributions
    ...As marriott adds more and more and more luxury hotels to their roster I find myself now vacationing with them as well... We arrived by car and the valet was efficient... At check in we were offered a cold glass of sparkling wine, which was a decent brand... Not your usual complimentary hotel give aways stash... The rooms were very nicely appointed and ample size... Breakfast menu was ample with the staple Egg's Benedict and pancakes, plus plenty of egg choices... BU is right down the street, MIT is walkable and the T can take you to Harvard in one or two stops... Great place for a quick stay or a long weekend...
  • SB
    SB
    Aug 2022 91 contributions
    This is a very unique hotel located close to Beacon Hill... Breakfast service was great at Clink restaurant... Liberty Bar's ambiance is very nice with live music... Would defintely recommend the hotel and request hotel management to focus on Housekeeping and Bar service...
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LILA V wrote a review Nov 26
1 contribution
My daughter and I stopped in the lobby bar for a glass of wine and football on Sunday, 11/26. We had the pleasure of meeting Elena, who was an attentive server and a real pleasure in every way. Lila
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Date of stay: November 2023
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Trip type: Traveled with family
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J B wrote a review Nov 25
Anaheim, California13 contributions
We usually don't stay in old hotels. However, this one is a beautiful re-build of an old jail. The location is good, it is in easy walking distance to most places. The restaurants on site were excellent. We would definitely stay her again.
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Date of stay: October 2023Trip type: Traveled with family
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Anne D wrote a review Nov 21
Sugar Land, Texas31 contributions
The room was nice and spacious. The bathroom had a separate garden tub and shower. The whole atmosphere was lush and relaxing. The staff was friendly and welcoming. I would have complimentary coffee and sit in the huge lobby in the mornings.
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Date of stay: November 2023Trip type: Traveled with family
Room Tip: Valet parking is expensive. $71 a day.
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Ann-Marie M wrote a review Nov 19
1 contribution
Nice hotel, very cool decor and great food. Definitely a haunted hotel if you are into that. The hotel lobby particularly, multiple people in our group felt off balance and some odd sensations while there. I myself not noticing anything, was very skeptical until one evening as we stood in the lobby awaiting a shuttle to go on an excursion. I was speaking to a co-worker in the lobby having a funny conversation became in an instant immediately dizzy to the point I had to grab her arm because I thought I might fall, she also felt dizzy and light headed at the same time, with the type of chills that make your hair on your arms stand up we moved to a different part of the room and then outside as the feeling there remained uneasy and it completely disappeared. I googled later what if any symptoms there were if you were to encounter something paranormal and they were classic signs. Never experienced anything in my room which was well appointed and very comfortable but the lobby..which was the original part of the prison…yikes!
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Date of stay: November 2023
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Trip type: Traveled on business
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MS101010 wrote a review Nov 17
London, United Kingdom32 contributions
Wonderful 6-night stay at the Liberty Hotel in beautiful Boston. The Hotel’s unique architecture and history, its excellent location and the spectacular “city view rooms” make it an excellent choice for exploring Boston. The Head Concierge, Mirko Bissetta, was a great source of wisdom and support! Make sure to ask him for tips, he knows all the best spots. Thanks to Mirko for making my birthday celebration extra special!
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Date of stay: November 2023
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Kerri B wrote a review Nov 17
1 contribution
My review is mixed. The hotel itself is stunning and has a very cool vibe. The room was modern and clean, as well as the bathroom. The hotel staff and concierge were incredibly friendly and helpful. The doormen were a little abrupt, and hotel management was inconsistent. One manager was very unhelpful with a matter we needed help with, and another manager was very helpful in getting us to a resolution. The main reason I rated this hotel a 3 is based on our billing experience. We paid upfront for our stay when we made our booking, so upon arrival only a deposit was to be held on my credit card. My card was charged for 2 nights of deposits and it took 2 discussions with the front desk, a conversation to one manager, a call to another manager, and finally an email to the accounting office to get our $900+ 'deposit' charge off our card....it took 3 weeks. Although the second manager and the accounting office were able to eventually rectify the situation, I am still bewildered why any charges were made to my card at all, especially if the 'deposit' is meant to be a hold which I had been told would only remain pending on our card until we checked out. It felt like a bit of a scam, and having a $900+ charge sitting on my credit card for 3 weeks was unacceptable. Shame, it was a fun stay, lots to do in Boston, the hotel is cool but overall it left a bad taste in my mouth and I will end up choosing another hotel for my next visit.
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Date of stay: October 2023Trip type: Traveled with friends
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ilymom wrote a review Nov 16
Birmingham, Alabama209 contributions
Great stay The Liberty Hotel. Great rooms, comfy bed, excellent service, amazing food, and location. The hotel has a very cool vibe. This 50 something loved everything about our stay but I will say it may be a bit too much on the weekends for some. It becomes a club atmosphere on the weekends which may not be for everyone. You can't hear the music from the rooms though. Although a very expensive weekend, we feel it was worth it.
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Date of stay: October 2023
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Erika wrote a review Nov 14
Caracas, Venezuela9854 contributions
+1
I paid 1000 for two nights + $200 for parking. The room is extremely small and the cleanliness leaves much to be desired. The shower and sink are moldy. The sheets had holes and were stained. The curtains were dirty. Scarce amenities. Shower dispensers did not work. Bathroom outlets did not work. Poor insulation, you can hear all the noise from the hallway and neighboring rooms. No storage space for clothes. Breakfast extremely poor for a "5 star luxury hotel". No vegan options when I was told at the front desk that there were. Parking service is horrendous and practically ripped my car keys out of my hand and then refused to give them to me to get my luggage out of the car. To top it off, after everything was paid for, hours later they stole 7 dollars from my credit card without giving me any explanation or sending me an invoice to see what they had charged.
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Date of stay: November 2023
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Trip type: Traveled as a couple
Room Tip: Don't book here!
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2 Helpful votes
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diego wrote a review Nov 13
Venice, Italy70 contributions
We paid almost 1000 dollars per 2 nights + parking which was 71 dollars +TAX per night. The room is tiny and mediocre and cleaning leaves a lot to be desired. The most absurd thing is that we checked out and were confirmed that everything was settled with the bill and hours later they charged 7 dollars to my card for who knows what. I already escalated this to my credit card provider. Never again.
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Date of stay: November 2023
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Trip type: Traveled as a couple
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Abby M wrote a review Nov 9
1 contribution
Mirko, at concierge, went above and beyond to help me surprise my parents for their anniversary stay. He was delightful, caring and generous and shared his own story with me which made me feel so welcomed and so cared for. This hotel keeps getting better! I cannot thank you enough Mirko!
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Date of stay: June 2023
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Trip type: Traveled as a couple
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PRICE RANGE
$311 - $534 (Based on Average Rates for a Standard Room)
LOCATION
United StatesMassachusettsBostonWest End
NUMBER OF ROOMS
298
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THE LIBERTY, A LUXURY COLLECTION HOTEL, BOSTON - Updated 2023 Prices & Reviews (MA)

Frequently Asked Questions about The Liberty, a Luxury Collection Hotel, Boston
Which popular attractions are close to The Liberty, a Luxury Collection Hotel, Boston?
Nearby attractions include Beacon Hill (0.06 miles), Charles Street (0.2 miles), and Beacon Street (0.3 miles).
What are some of the property amenities at The Liberty, a Luxury Collection Hotel, Boston?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at The Liberty, a Luxury Collection Hotel, Boston?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Liberty, a Luxury Collection Hotel, Boston?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Liberty, a Luxury Collection Hotel, Boston?
Yes, paid private parking on-site, paid public parking nearby, and secured parking are available to guests.
What are some restaurants close to The Liberty, a Luxury Collection Hotel, Boston?
Conveniently located restaurants include Ma Maison, Tatte Bakery & Cafe, and Scampo.
Are there opportunities to exercise at The Liberty, a Luxury Collection Hotel, Boston?
Yes, guests have access to a fitness center during their stay.
Is The Liberty, a Luxury Collection Hotel, Boston located near the city center?
Yes, it is 0.7 miles away from the center of Boston.
Are any cleaning services offered at The Liberty, a Luxury Collection Hotel, Boston?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Liberty, a Luxury Collection Hotel, Boston?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Liberty, a Luxury Collection Hotel, Boston offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.